ACT Fibernet Complaints & Reviews

* got an act connection a year back, and was assured i would not have to pay shifting fee when i moved.
* apr 2017, paid for 6 months in advance and was told subscription now valid til oct31st
* jun 2017 moved to new location, was told i have to pay ₹500 for shifting, when i told them i was promised free transfer. They switched the excuse to 'connection not feasible'. I asked to cancel subscription, was told i would not get a refund.
* after many extremely tiresome conversations with different customer care reps, told them i'd keep the connection till oct-end since they weren't returning my money anyway - they suddenly found it feasible again
*until the last week of oct, i've gotten no alerts or reminders that subscription is ending. Called customer service on 31st oct, told them i'm not renewing, get the reply that my connection has been put on auto-renew, and that it will take 3 days to disconnect (Even though the last time they disconnected while i was on the phone)
* 5th nov, get an sms from act that service has been disconnected and i'm being billed for the next 6 months!!!
The mental torture that this agency put you through... Seriously, pay more and get an airtel connection, or pay less and get bsnl either way you'll save yourself a lot of pain

Ticket# [protected]

Hi,
I have been using act fibernet (Atria convergence technologies) more than 2 years, never faced problem before last (September 2017) month. Since one month i am not able use internet and have raised mutiple tickets requesting to fix the issue. All my struggles are waste and no engineer and the senior level team are capable or ready to fix the issue. Now they are asking to pay the month bill of october 2017 which i have used hardly 5 gb. Kindly help in this regard. I have lost my mental peace and not able to do my office work at home.

Thanks & regards,
Kalyan
+91-[protected]

Iam akhilesh nd my account no [protected] not getting internet since from 2dy i try to contact ur customer care but no one pick the call i don't understand for what purpose u people running customer care centre it's too bad service u people give to me nd u people not even picking the call see i need to do work from home so plz resolve the issue and make sure that this problem won't repeat again

I have paid the money for broadband installation but they have deducted the amount for installation. 25 days over. My friends use the same.in 01 day, they do installation. There is no response from the customer. I am not sure whether my money is in safe hands.in addition to that, i have been raised a bill of 650/- for one month charge. I need my money back. I can go with other broadband services or installation should be done immediately. Otherwise i will be bound to put a forgery & cheating case against actcorp.

I had raised a connection shifting request on 20th october 2017. I have got all the assurances from act fibernet customer care but the connection itself. The call representatives always tell me that - "one of our field executives will reach out to you by today evening", and the cycle continues everyday. Its been almost 15 days now. Below are the request details -

Registered phone no - [protected]
Request id - [protected]
Escalation no - [protected]

This is very frustrating as a customer because i have taken office leaves to wait for act executives which shows how insensitive act is about the customers time and energy. It has become a daily routine for me to call act customer care and then explain the issue resulting in the above cycle. I sincerely hope that they improve their services soon to retain customers

Same as other complaints... They will show your usage as consumed... On complaint they will say we will investigate the matter, come back after 3 days with the same shell of information that is available on app... No breakup only daily upload and download data... And continue with their fraudulent activities... How can any one consume 225 gb of data in 20 days on youtube or fb videos... Act calculates blue ray quality download for one hour of youtube usage... Open sources calculate 1080 quality consumption at 1.3 gh max for 2 hours, but act will show 10 gnk consumed for the same duration...

Their customer service after this post will
Ask for my id and they will investigate but nothing will come out of it and their fraudulent activities will continue... Enough appellate complaints may help...

I had first requested for a transfer of my existing connection on 29/09/17. Act informed me that there was no feasibility in my new location and they closed the transfer request. Last week on 23/10/2017, act installed boxes and laid cables in my apartment to provide connections. We had already given them the builder noc to install the boxes and provide the connection after which act people came and installed the boxes and laid down the cables in my apartment. After this was done and confirmed by act, i raised another transfer request for my existing connection on 25/09/2017. I was informed the same day that somebody from act will call me within 24 hours and let me know the status of the transfer request. It has been 5 days and nobody called. Today, i called them up and asked the status to which they said that they cannot transfer the connection as the area is not feasible. When i informed them that there are people who have got new connections and got their existing connections transferred in my apartment, they said that for me they cannot transfer the connection. My question is, why are they not transferring my connection when they have already done for other customers in my apartment.

I have act connection in hyderabad. From last 6 months, network connection is very pathetic. It discontinues every now and then. I reached out to act customer care multiple times. Every time they will say they will resolve the issue in two days. It works for a day or two and again it stops working. I told them, the router they have provided has some problem. Despite my repeated requests they are not following up with me.

I paid my 6 month advance bill for account#[protected] in aug month for which i was unaware that box was removed from location. Then technician visited my house on my request to verify the connection he informed me to ask for refund because connection cannot be provided. I placed request in aug month 2017 for refund and october is going to be over. Till now m getting one answer from customer support that within 24 hrs i will get my money. Its been 3 months already. Above that i placed request to correct my email ID that also they hvnt done . From past 7days i am calling them regularly they are making me fool and giving me fake promises. I raised request many times but no effect .Someone please help me out.

I have taken a connection from act fibrenet on september 17th, 2017. On october 3rd it got disconnected and i raised a complaint. It was not resolved yet. This is the third time i am raising a complaint in just 20 days of getting connection. I have calles them dialy. They will close my complaint stating it was resolved but it issue still pertains. Without resolving the complaint they will close the complaint.
My connection number:[protected]. It i asked them to cancell my connection and give the amount refund. Even that they are not doing.
Kindly do not trust such kind of service providers.

I have logged nearly five tickets this month, latest one being ticket number: [protected] and it was closed on 24/10.

We lost the internet again last night, as my account has been wrongly disabled.
Last four times it was enabled/unlocked/activated only after i sent nodal officer an email.

Also while the internet was working, you tube traffic from my account is blocked on the act infrastructure

Thanks
Murahari
Email : [protected]@yahoo.co.in
Account number :[protected]

Thanks

Murahari

Dear all

I gave a shifting request from agb layout mahalakshmipuram to malleswaram 18th cross on 11th of october and submitted the document on 13th of october as they told they will shifting within 4 to 5 working days, till now the shifting has not been done,

More than anything they have closed the shifting request stating shifting has been done, but they have not done even the wiring or anything, i dropped into into act office in rajajinagar and met mr manjunath he told me that will updated me the status of the shifting with in 7:30 pm but dnt do it, i have called 20 to 30 times to the customer support every one say the same thing that will inform the concern team till today the shifting has not been done its very, this is very unprofessional way they handle the customer,

This is the poooorest level of customer service shown by act broadband

Guys please do not wait for reconnction/relocation issues, always cancell the connection immediately for act and take the new connection from another vendor, now we have 100 of vendor who does the support good then act

Sick of this team now

Ct managers should respond now to take this kind of working team in their organization. If not better shutdown your services.

Hi,

A junction box has been installed in my apartment for quite some time by one of the tenants. I am one of the owner's of the apartment and there is no proper consent taken for installing the junction box. And this tenant is no more living the apartment.
The main troubling issue is that, recently a bunch of wires are taken out of the box, across ground floor ceiling and are distributed to different buildings.

We donot want our apartment to be a common point of access for several reasons especially without proper consent. Please help in removing it asap.

Act person mr. Khaja hakeemuddin has come to our office on 03/08/2017 & explained about the corporate net connection. We meenaxy pharma private limited accepted & release the po with current dated cheque nos. 771643 & 771642 for rs. 25, 953/- towards half-yearly plan but so far we have not recd. The connection.

At the same time we recd. A msg from your customer care that there is no possibility of given connection to our office at suraram, hyd.

Amount is debited form account on the same day and now there are not returning our amount or nether answering our call.

Hi,
I am from bangalore i am using act last 6 months, i got 3 times issue with act, first time it took 10 days to resolve the issue, whenever we call the act you will get connected after 20 minutes (Bad customer service).

Then they will tell like it will resolve with in 24 hours but it will long last for 6 to 10 days to solve the issue.
One another thing is every 2 months there will be a cable cut happening in our area. Again it will take 3 to 5 days.
Now i am not getting internet last 3 days when, i given complaint they are telling that some cable cut happened in your area it will take 1 week to resolve the problem.

I have taken a account from act fibernet and paid 6 months amount in one go. Salesperson promised to provide spilt bill for each month but now they are saying no to split the bill because of gst. I am asking for a bill which i paid.. Why they are not ready to give me the split bill. I am not asking them to add extra money, asking for my money bill only.

I got act fibernet connection last month by paying rs. 8500 as advance amount for 6 months. After only 3 weeks, the internet stopped working. It has been 12 days without internet and the company has showed absolutely zero interest in resolving the issue. I raised a ticket no. [protected] and have waited for 12 days since. I have contacted their nodal officer mr. Naveen 6 times in the last 2 weeks for resolution of the issue. Mr. Naveen is as deceitful as the company itself is. He has showed absolutely no interest in getting the issue resolved. I have also escalated this to their appellate authority's email but they seem to take no interest in resolving the issue.

If you apply for a new connection, they will provide installation within 24 hrs but if you are an existing customer who has paid in advance then they wont bother to provide service. I had read reviews that act fibernet has cheated many people but now i am suffering personally. Even now they haven't restored my internet connection. They have charged me for 7 months and provided service for only 3 weeks. I am left with no choice other than approaching consumer forum.

Disappointed customer

Raghavendra
Ticket no. [protected]
Mobile: [protected]

I am a user of ACT from today oct 15 morning and the FUP usage shows I have used 15 gb but in my mobile the wifi usage since sept 15 was 2.6gb and in my computer the usage was 1.1gb and I have also checked my in my router settings and found that there aren't any snooper only 2 devices are connected so, if we add all the usage it may be around 3 to 3.5 gb because the wifi usage in my mobile includes all other wifis I have used in the previous month. So if we I genuine the usage would be in between 2.5 to 3 gb today but the usage details in the act login page shows that I have used over 15gb, if this continues I would reach my fup limit in 5 to 10 days .

I hope you would solve my problem as soon as possible because I am not ready to pay for the data which I have not used.

I have complained for changing my act internet service providers box location on top of my house go a different part because it has been continuously getting wet and causing short circuits in our house. Howver the service provider act fibernet has not done this from the past 2 months i even did not pay my bill last month just to make them call me however when they did call and i informed them of the issue there was no response again. Tge short circuit is endangering my family's life

I have been billed from 5th sep on rapid blaze plan and paid 1770 for the installation and plan. I stopped using internet from 5th oct. I was never aware of the advance rental concept in act nor the representative from act mentioned that to me. Now i have been billed for 5th oct again without my knowledge for the plan i never opted for. I never got a proper response from the customer care though i called twice the help desk and took 20 minutes everytime to connect and talk to the representative. I lost my time and money only because of the firm's irresponsible professionals.

Why does act have a web page, android app? When you can't give the right details about your tariffs and generate the right billing. My plan was downgraded without my concern. There are multiple discrepancies in the billing and the tariff displayed on the screen.

As i was unaware and never used the act internet for 5th oct to 13th oct, i should never be charged for the same. I get an sms right now while i am writing this to pay rs. 971 which is the old plan's billing before the downgrade.