ACT Fibernet Complaints & Reviews

I have been continuosly getting messages from act fibrenet to reactivate my connection. There are no option on the sms to unsubscribe. I have written mail to their customer care, nodal officer, appelate but no response. I keep getting messages to reactivate broadband connection and also messages during festivities. I have told them that i no longer stay in bangalore and i dnt want their connection. They keep on harassing me with sms. Please...

Hi team

The executive had visited our place for the new connection booking, we had confirmed him that please check and let us know whether you can fix the new connection in our place or not he informed that first you will have to make the full payment and then only we will let you know.

He done his all formality and he left the house, next day no one visited and after 3 days he informed that there is no ports...

My client number or user id for act broadband is[protected]. I subscribed to act broadband connection in the month of jun 17 by paying rs 4111/- vide sbi cheque no 08692 issued in the name of atria convergence technology pvt ltd. Cheque was encashed by the co. On 14 jun 17. Despite various complaints and reminders (Ticket no [protected] since 19 aug 17), i have not been issued with receipt for my payment. I need the same for further submission...

I took a plan with act. They take a downpayment of 7 months. They told me that all the problems will be looked after by them on priority if i face any issues. Initially the plan was working fine but very soon in 10-15 days i started getting connectivity issues. Internet would come and go. I raised complaints multiple times but all i got was a mail that we will look into it. Nobody ever looked into it. Now since more than a week there is no...

Hello,

I'm facing the issues with the act bangalore team. I have raised the request for shifting of the connection within the city, they have told that it will be resolved post the pending payment is made. And i made the payment, post that they closed the complaint saying the customer is not at bangalore. I have escaled to appellate and nodal officers as well, and these guys are more worse than customer care. No response from...

I stay in an apartment in begumpet. Act has installed the box in our apartment without the permission of the association and running the business since 3 years. Many times we have warned them and last year we have removed the power because they were using common power and told them not to enter our apartment until and unless a document is made. But act taking the help of rowdies had installed the box and this time they had taken power from...

I registered for an annual subscription renewal with act broadband in june 2017 by paying rs 14, 659 for the period until august 2018.in august 2017 i had to leave the country hence i requested act to charge at pro-rata basis and refund the remaining amount to me. At first they told me that a refund is possible, however a few days later they called me and tell me that it is not possible to refund the fee. Highly dissatisfied!...

Updates to ticket: august 21st

I reached act fibernet in facebook post this complaint and i been informed by a customer rep to find suitable friend or customer who is willing to take my internet and use them. What a worst and shameless idea. Are the customers required to go and beg in market to find customers? Shameless service from act. I am going to wait next 24 hours before reaching out to consumer court for asking penalty....

I am living in pune where there is no existence of act fibernet. Also when i left bangalore where i had act fibernet, i had informed them through mail of disconnection and change of city. Post that also i received multiple mails and receiving messages till now. For me it is intentional act to trouble me. Also necessary action against them should be taken. I doubt their data safety things too....

Mt ticket number : - [protected]

I have done the payment towards act new connection on last saturday, 12-aug-2017.
And i was told that i will get the activation of internet in 3 working days.

Now, today is friday, 18-aug-2017 and till now there is no response from the act team.
Whenever i call to customer care, i gets the response like we are checking with back end team and
Then later again...

Hi,

I have already reported this issue several times and still the issue hasn't been resolved.
Please give me a long term solution so that i don't have to report you every single time. Also i am sick of this issue happening ever month after 15th. I have attached the screenshot of speedtest. Fyi i have tried to rum many times and still speed is worse. I am not getting what i was promised. More over last month i paid...

I've been using this fibernet connection for 3+ yrs now. Recently i shifted my house and requested for a relocation of connection. I've been waiting for almost 3 weeks now, they have not given me connection yet. Every time i call up customer care, i get a new ticket number, because each ticket is closed automatically after 3 days.
Finally i decided to exit from this hassle. So i raised a request to disconnect and refund my money, since...

Act fibernet not working since 10 days. Not resolved even after raising multiple complaints. Ticket no.[protected]. Absolute disregard from your service team and customer support teams. Even the nodal officer (Bangalore) mr. Naveen was disdainful and discourteous in addressing the issue. He out rightly expressed his helplessness in resolving the issue and refused to even provide a time frame for resolving the issue. They continue to charge...

I have customer to ACT since many years and earlier i had 5mbps connection which had 25 GB FUP. But i never had a shortfall of FUP until last month of the my six months plan and that too only on 25th of the month. So now in month of August i have shifted to 25 MPBS speed (A-MAX 650) connection. To my suprise the FUP limit got over in just 10 days only. When i am asking detailed report they are not sharing it and more over they were very rude...

Consumer id: 11010261
Date: aug 7th to today (Aug 13th) 2017.

I've been a customer of act fibernet for about 2.5 years now. I found them to have issues on and off. Recently it has been really bad. My consumer id is 11010261.

I raised a customer service ticket: [protected] on aug 7th at 8:00 am, complaining that there is no internet connection. I was informed that the router is not reachable and that a...

To whom it may concern,

ACT Beam are thieves.

I pay 7, 000 rupees per month for their quickest service and not once is the speed reached what they say they can provide me.

Regularly the internet is down and they offer no discount when we have no internet for days lost.

They are total thieves.

The speed on the attached test was done this morning. I am suppose to...

My act broadband account #:[protected].

Act broadband has been reporting fake data usage since may 2017. As a result our monthly quota gets over fast and we have to pay extra for their fup or flexibytes.

Our data usage has been under 100gb for years, and then suddenly we have been noticing very high data usage reported by act broadband since may 2017 - and this does not match with our actual usage.
br...

I have registered for act broadband connection, i paid all the transaction amount of rs 1447, on august 2, 2017
Since then there is no responce to anything, i have been calling customer care since 2nd of august 2017, they say we will escalte it and provide soln in 48 hrs every time i call.

There is no responce to my mail. They send me app which i could not register with as user id is not registered.
Even not responding...

I actually want to put this message for all users who are planning to take or already having long plans with act fiber-net. Please be aware of act fiber-net fraudulent practices and policies which will impact your internet usage, connection and peace. I am a act customer for past 7 years and had always used their long plans i.e 6 month plans in Hyderabad. Currently my bill cycle is from April to September 2017.

During last...

Hi Team,

Can you please disconnect my Act broadband connection as I am moving to out of station.

I tried multiple times to reach out your customer service, line always seems to be very busy.

Kindly take the request and do the needful.

User Name:11348470
Account No[protected]
City-Banglore
Name:Ganesh D
Mobile No:[protected]

Please let...