ACT Fibernet Complaints & Reviews

Hi,
in month around 6 times net was frequently disconnected and every time i was call to customer center and they told that in local junction we have the problem, after that they rise the incident and it will clear by end of the day ..
once again it was gone after few days.

all incidents raised by below registered mobile number [protected]

Dear Valued Customer,

We are sorry for this. Please share your contact number and city name; we will get in touch with you.

Regards,
ACT Fibernet

Around Six Months Back I had Taken Act Fibernet Connection.

I have taken a Packaged Deal includes Cable Connection & Rooter valid for 9 Moths.

The Speed as they Promised is not Coming. It is many a Times less than 5 Mbps and Highly Fluctuating.

Many Times Complained to Customer Care (Not Less than 30 -40 Times) about the Speed

Each Time the Technician Comes and Without Resolving the Problem closes the Ticket.

Again and Again I used Complain and same Story Continuing

I am Very much Frustrated with such worst Services of Act Fibernet

In the Last 15 -20 Days the Problem is very acute.

Now the Technical Person is Talking about Problem in Rooter and asking me to take to the Service Center of D- Link.

Since I have taken a Packaged Deal including Cable & Rooter, for any fault Act Fibernet has to rectify and provide me the Required Speed as Promised.

For any Fault in Cable or Rooter Why I should go to the Manufacturers of those Items?

It is Illegal to say that consumer has to resolve himself those problems related to Cable or Rooter which Act Fibernet Provided as a Packaged Deal and charged from consumer as Combo Deal.

It is also unethical.

The behavior of Technicians and Customer Care also very rude - Specially the Behavior of Mr Shake Valli is very very Rude and also he dined to transfer the call to the manager or higher authority.

I really Fed up with such Worst Service (I repeat worst & Worst Services) of Act Fibernet which falsely claims as a leader in the Speed & Service

As a Consumer I want a solution of getting the Speed of what they Promised and Proudly also advertising and Justice

SN Panigrahi
[protected]

I raised a complaint on 7 September at 11am(Ticket no: [protected]) and I was told that problem would be resolved within 24hrs .
It has been 4days since but they have not yet resolved the problem.
I have been using act from 5 years and for the first time I am regretting going with act.
Ac no[protected]

This is B. Vasan from Chennai, my account NO.[protected], I am not using Act fibre net since last month, i send message thro app, disconnet my connection but still date the connection is not disconnected, keep sending me bills for payment. I request pl disconnect my connection and pay the advance amount if any as soon as possible. thank you

Please ask your person to remove the junction box from my house that is running on my power. They bypassed the main switch to get continuous power without my knowledge. I have been requesting for this from many days.

Hi Ravi,

We are extremely sorry for the unpleasant experience. We will get in touch with you and set things right.

Regards,
ACT Fibernet

Still the problem is not solved. I am waiting for their call.

Hi Team,

Request you to please disconnect my ACT connection with subscriber number as[protected]. I tried calling the Customer care number but no one is picking the call and the lines are always busy. Also let me know how to pay the bill for current month i.e. Sept 2017 once the connection has been disconnected.

I have registered that my connection is not working through customer care support but they didn't taken any action till now. Worst service provider and poor service.

Account id[protected]
ACT fibernet
Hyderabad OU colony Shaikhpet Hyderabad
Please cancel the fibrenet connection because I am shifting to other city.

Bangalore Karnataka

Now it's been another 6 days and still no update on anything