ACT Fibernet Complaints & Reviews

Please deactivate or terminate my account, how many time i should folloeup to deactivate y account. Every month you people are generating bill for the unused account. Its been 3 years since im not using my account, but u poeple are busy in generating bill/charges for my ideal account, which i asked to terminate from 3 years.

Do terminate my account immediately.

On aug 31st 2017, i asked them to cancel the connection and refund my money. I asked them to cancel the connection is because they were not able to do the installation to my home. By the time of taking money from me, the sales guy (Shikhil gowda) told me that, if in case they are not able to do the installation they will refund me the entire amount.

After i raised the request for cancellation on aug 31st 2017 till date 11th sept i have not got any calls from them. Moreover, they have blocked my calls. I called the customer care number from my friend's number, the very next minute they have blocked his number as well.

I wanted to check the status of my refund. I sent email but not updates from that as well. Pavithra picked my call and told that i will be getting the refund call asap. But after the call, i have got the text message saying that my invoice has been raise for rs 650 so out 1800rps that i have paid, they are gonna deduct 650 and pay me 1150. Why should i paid for the invoice when the installation itself has not happened.

Regards,
Mithun b. R
[protected]

Hi this is my user id[protected] i've placed multiple complaints for net not working but no response was shown. After waiting for a couple of tm days i called customer care they told me to install gx box and they promised they will install it with 24hrs of the payment its been 8 days no box have been fitted. I would like to terminate my connection with act. If i payed for new connection instead of gx box to airtel i would have got working internet by now. Totally misleading customer service.

I took a plan with act about 2 months ago on people's recommendation and since then i have only regretted. They took a downpayment of 7 months after promising me a dedicated service person for my apartments and issues resolution at the earliest. Initially the plan was working fine but very soon in 10-15 days i started getting connectivity issues. Wifi would stop working for 3-4 hours everyday. I raised complaints multiple times but all i got was a mail that we will look into it. Nobody ever looked into it. Now since 20 days, internet is completely down. I have raised multiple complaints but i just get mails that a person would be visiting but nobody visits nor internet is fixed. I raised complaints multiple times, called customer care multiple times but nobody cares at all. You guys just take money at the start and then dont care about customers. I need a proper connection for my work due to which i have had to take an alternate connection now. I want a disconnection now and refund of my money as internet has never really worked properly. I am highly disappointed with the cx and services.
Sakshi bangalore - [protected]

I live in vasanthnagar, bangalore. My internet is not working since 2 days. I have raised the complaint from the app/sms, i have called the customer care, however no one is responding and my complaint still remains unattended. I called the field office and he is rejecting all the calls. What type customer care does that. I am very disappointed with the service they are providing. This is the last month i will use act and i recommend my friends not to use this worst service!!

We initiated the request for new broadband through act portal. We received the call from act sales executive for document collection and further processing. Yes, sales executive contacted us and collected the documents and made the payment based on the plan selected.

They informed the installation will be completed within 3 days. Since it is 6 days from document submission, we have not received any call or update from them. We tried to reach them via email/ call and complaints but no response.

Hi,

Every week the connection gets disconnected and when have called the customer care; no response from your end. I have raised a ticket previous week, still no response. When i've ask for the details they say the wire or cable was cut in your area and many customers are facing the same issue. Anyways my issue was never resolved within stipulated time. And i am going to raise a termination request now and will try to share my experience with as many people as possible so that they don't suffer after taking this connection. Bad service. Worst customer care executives who are always busy taking complaints that the line is never free.

Ticket number: [protected]
Account no:[protected]
City: bengaluru
Name: sumanth

I was asked to pay nominal amount for the penalty fees and aug bills. I did that, but now the bill for aug and sep is generated. It happened in july as well. This is loot. None of your customer care folks pick the call any time.

I wanted to switch the plan from rapid to swift, and finally thought of disconnecting the connection. But, despite telling your service guy many times it's still not done.

To disconnect the connection neither can i do it from the app nor the customer care guys ever help. I want you to get rid of the service immediately.

[removed]
[removed]

Dear sir,

I have been trying to disconnect my act account, when i called in the month of august, i was informed that my advance rental plan for 6 months starts on sep 11 and i need to call before that date.
I have been trying to call the customer care since 29th august 17, but i am getting no response.
I tried disconnecting via their app but there's no option to disconnect.
Please address the issue.

Thanks
Achuthan unni
[protected]

I paid one year amount to mr. Naveen [protected] on 27th august and it is 4th september and i have still not got the connection. Each person puts the blame on other and this naveen is not picking my calls at all. I have called him 30 times and he never picks the call. The customer care is always busy. I don't have any number to call and they don't even care about the customer satisfaction.
I need the amount back and nothing else.

Dear sir,
Am a retired senior citizen. I took a act fibernet broadband connection/ act basic plan of rs 799/- +taxes per month on 09/07/2017 by paying rs 6160/- (6 month advanced payment) and opted for disconnection on 10/08/2017 due to personal reasons/ college semester exams. After repeated reminders it was disconnected on 15/08/2017 only., a delay of one week for no reason. My request to refund my balance amount due after usage deduction is pending till now, inspite of my several reminders and requests to their customer care dept / nodal officer / appellate authority in chennai. Without any reason they are delaying refund of my amount and none of the senior officers have responded orally and through mail also. Even my request to speak to their senior persons have been refused.
Am in need of this huge amount and their action is causing tension, stress and worry and am afraid they might cheat me totally. I even sent mails begging them to refund my balance immediately.
And now they are sending a bill of rs 492.60/- as my first month usage for payment, though my 6 month advance payment is still with them only.
Sir, as a telecom govt authority, i beg to you to instruct them (Act fibernet technology) to immediately settle my bills, without any further delay and bring justice to this retired senior citizen. And request you to take strong action against them for all these delayed services not only to me but also to several clients, as per consumer forum sites.
Regrds,
V ravi

I have complained to act about the disruption on the internet provided by them.

Despite many attempts by talking to them, writing emails to them, the internet is not restored since two weeks. My security cameras are attached to this internet and this is a security threat for me due to lack of internet.
Please find the message sent from them on 19th aug. Till now there is no response.

"dear subscriber,
We have received a repeat call on the existing ticket.
Ticket no : [protected]
Ticket category :broadband-request
Ticket date :19-aug-17
We will expedite resolution"

There is no internet since 3 days and there is no service.
I have called up customer care multiple times and there is no response. Junction box is installed in my house and wire is disconnected but till now
No body came to check this.
Every time they they have the same excuse "fiber cut in your area".
There service was good when they lauch first time in bangalore but its the worst service provider now.

Junction box was installed in the month of may and i was promised that i will get discount of rs 50 in my bill with immediate effect. It's been 5 months i made multiple call to customer care, they did not bother to resolve. I'd create ticket thru app and they just close it. Can anyone help me resolve this issue, i need the last 5 months discount for the junction box installed

Dear consumer forum

My ticket numbere is [protected], [protected], no resolution still.

This is to inform you that i am receiving worst service from act fibernet bangalore. I raised a complaint with customer care multiple number of times and have made several follow up calls and sent emails. There has been no action so far. I have asked for the issue to be escalated but nobody at act has cared. Nobody is available to talk when called their call centre almost 10 times since yesterday.

Worst service provider. Have multiple tickets ([protected], [protected]) for a new connection. Paid the amount for connection on 12th august 2017 and haven got the connection activated. After a lot of trouble, i got the installation job done on 18th august 2017. They completely ignore you once the connection is activated. They ignore your calls and dont respond to your messages as well. Looking at the support level, i can see that the you are not worth being in the service industry. Very annoyed and highly disappointed with your services

I have landed up paying bomb for this connection and during the connection i was informed that its a fiber connection, but it doesnt appear like. The speed is as pathetic as a dialup network. I compiled to act support multiple number of times in last 1 weeks time but the customer care number also does not appear to be connecting.

Thanks,
Kunnal. N
[protected]

Act is currently running a scam through mobile app and unfortunately, i fell prey to it. Mobile app showed a discounted price for the 12-month plan when booking through mobile app and once the amount is paid in full, they increase the total amount and send a new invoice. Act is luring people into believing that the total cost is less and then they charge more. Moreover, they won’t refund my total plan cost even if i disconnect the connection. Total rip off. Further details below:

Date: july 14, 2017
Client number:[protected]

When i installed the act mobile app, i was shown an offer (Screen shots attached) for 12+2 months act plan for rs.15588.00 and i selected the offer and it took me to the next screen where it showed rs.17553.32 with taxes. So, i paid the money in full. Then a week later, i saw a balance of of rs1993.36 pending. When i called the customer service, they said that they had charged rs593.36 monthly rental for the initial 16 days till my annual plan was activated and rs.500 for installation charges. But to my surprise, the total plan cost went up in the invoice from 17553.32 to rs.18, 393.84. When i contacted the customer care representative, he said there must be a mistake on act’s side and i’m required to only pay rs.1093.36. But when the balance hadn’t changed, i contacted the customer care 3 other times but in vain. The last customer care representative whom i spoke to, conceded that there is a mistake on act’s mobile app which lure’s people to think that the plan’s cost is lesser than what it actually is. But he refused to send over the same information in writing.

I have been continuosly getting messages from act fibrenet to reactivate my connection. There are no option on the sms to unsubscribe. I have written mail to their customer care, nodal officer, appelate but no response. I keep getting messages to reactivate broadband connection and also messages during festivities. I have told them that i no longer stay in bangalore and i dnt want their connection. They keep on harassing me with sms. Please help in stopping these messages

Hi team

The executive had visited our place for the new connection booking, we had confirmed him that please check and let us know whether you can fix the new connection in our place or not he informed that first you will have to make the full payment and then only we will let you know.

He done his all formality and he left the house, next day no one visited and after 3 days he informed that there is no ports all are full.

It been 20-25 days i asking for the refund to he gave the email id : [protected]@acctv.in. The emails are bouncing and no one are there to refund.

Kindly help!!!

Reference id:- 587006

Thanks and regards
Shaik zeeshan

My client number or user id for act broadband is[protected]. I subscribed to act broadband connection in the month of jun 17 by paying rs 4111/- vide sbi cheque no 08692 issued in the name of atria convergence technology pvt ltd. Cheque was encashed by the co. On 14 jun 17. Despite various complaints and reminders (Ticket no [protected] since 19 aug 17), i have not been issued with receipt for my payment. I need the same for further submission to my office for claim. Receipt is not available under 'my acct' option after log in to act website, though i was told by their call center that site has been updated. Company has only generated a fresh invoice whereas i have already paid the amount. Receipt for payment is not yet issued to me. Request provide me receipt for my payment of rs 4111/-

I took a plan with act. They take a downpayment of 7 months. They told me that all the problems will be looked after by them on priority if i face any issues. Initially the plan was working fine but very soon in 10-15 days i started getting connectivity issues. Internet would come and go. I raised complaints multiple times but all i got was a mail that we will look into it. Nobody ever looked into it. Now since more than a week there is no internet at all and iv raised multiple complaints but i just get mails. I want a refund of all my money as internet has never really worked properly and these people just take money at the start and then dont care about customers.