ACT Fibernet Complaints & Reviews

Halo

i have submitted a complaint on act portal customer care on 9th august 2016. They have not given me any feed back on my complaint. I just want to tell you that i dont have any trust in your company anymore .Because the data usage that you people mentioned on my account is incorrect .Today is 12th of august and you people mentioned that i have used 28 gb .But i am damn sure that i haven't used thats much data.On top of...

Hi, i got act connection transferred on aug 2nd (account no[protected]. it started working from aug 3rd.
But for the last 4 days the router is not working. it took 2 days for me to able to connenct with a customer care representative as the customer care no[protected] and nodal officer no[protected] both are always busy. i just do not understand how can a customer care no be busy.

Somehow i was able to register...

Act, I have been calling u since morning but the line is always busy. Why don't u have a dedicated number for customer service. My account number is[protected] and I am unable to launch the portal page to login to access internet. Please look into this and contact me at the earliest....

I am not receiving internet since 5 days. Repeated issues.

The problem not yet solved please look into this and make sure to solve the issue by today evening.

Called so many times to customer care and also escalation department people. No action is taken so far.

As am currently working remotely. I need to attend the client call today, which is a very important thing. If i missed this, am going...

Hi act team,
I raised a complaint on saturday night, ticket no. [protected]. Till now nobody called me.
Such a irresponsible worst server i can not find in this planet. Do you people don't feel shame to claim we will address in 24 hours in customer care call voice advertisement. To call your customer care i need to waste at least 10-20 minutes, because it is a luck for me to reach you guys.
This is not the first time,...

I raised a connection shifting request on[protected], still my request is not resolved. My ACT account no:[protected]. Please address my issue ASAP....

I have referred one of my friend through act broadband referral program, they promised me to give tickets, I complained to them many times through calls and mails. Every time they are saying, one of our team will contact you within 24 hours but they never called me. My problem was not solved till now..! My account no. :[protected]....

Dear sir,
My name is n. Venkateswara rao. One year back i have used act fiber net without any problem in chinthal. Due to my some personal reasons i have shifted to new house in chinthal and contact act fiber net customer care for shifting the connection to my new house. After calling several times one executive come and take the money and he went without connecting broadband to my system.

Again i call several times...

Act in vijayawada responds exremely slow to businesses. It has been 2 days sinvce the complaint and 2 days o[censored]nbilling and atleast 10'calls to them... Problem is still fixed. This seems to be a pattern of repeated connecticity issues and no permanent soultion has been derived. Ao both... Reaponse time and permanent solution seem to be issues they arent able to resolve....

I'm putting forward this complaint here after waiting for months, in hope that some day ACTcorp will stop their fraudulent FUP practices. Its been more than 4 months that my FUP limit of 50 GB is been capped way before its due date. I have thoroughly checked my usage. There is no way i can use up 50 GB of data in just a matter of 15 - 20 days!!

My internet was really slow since 3 days. Complaint ticket number # [protected]....

Dear sir,

My laptop adapter and lan port are burnt due to high power fluctuation in act fibernet. I am using act for the past 4 years and only now i faced this issue. I want high speed internet but not at the expense of repairing my laptop. Act should take measures to take care of power fluctuations in their fibernet. Otherwise, soon customers will switch to other internet providers. I stay in ombr layout....

Hi, i have raised multiple complains that internet is working.
From the month of june - july, most of the time there was no internet connectivity. Technical guy will say, there is a problem in fiber or a problem in box, which is fixed now, but actually after 2-3 days issue will show up again.
I talked to customer care multiple times, each time they mentioned that they will provide the permanent resolution.
But still i...

From the last 1 week, you guys are disconnecting the internet in the middle of the night and i do night shift and doing complete payment every month on time and why are you guys disconnecting it everyday in the night ??? I do night shift and work from home and am not able to work properly.This has been happening continuously from the last one week.FIX THIS ISSUE ASAP!!...

I paid for 6 months altogether, now i have changed my address and act doed not have coverage to new address. I have completed 4.5 months, and they need to return the billing amount for 1.5 months which is rs 1800, but they are not paying me that. I have called so many times, on call they are saying refund team will call you and you will get your due amount back, but they are just closing the ticket next without intimating me.

Complain...

Hi all,

I have registered a complain on monday regarding connectivity issue with ticket number [protected], it has been more than 60 hours now and i have not received any solution or update on it.

This is the same communication i have been receiving from the executives "sir, issue will be resolved in next 24 hours". None of them has escalated or prioritized this issue, none of them has arranged for a call back...

I was very thrilled about getting act network, owing to its repute. However i am thoroughly disappointed. Act collect money for installation and the plan in advance. I had paid for the plan for one month consumption and installation charges on july 21. I was told i will get in the connection in a day. Worse i way also told that installation can happen on a sunday.

However, it is now 6 days and there is a confusion on junction...

Hi this is sunil requested for new connection on 19/07/2016 and paid for 1685 on the same day and till today they have done nothing for that request and the agent is not even answering the calls if make any call to him.
This is his contact no;[protected] and after paying the bill i got conformation from the no [protected].
By tomorrow 12 pm if i didn't my connection done otherwise call the request and refund the amount which...

Hi,

I'm back for the 3rd consecutive day to say that again my act internet services is not working.
I'm running short of words to describe the service you provide for a new customer.

Acc number :[protected]
Registered phone number is [protected].

Anyways u will not respond to this email like you didn't for my previous emails.

Still i have no choice because i have...

I am siddhath and i am a beam telecom customer.. I am very disappointed with beam telecom. Since past 2 weeks i am getting frequent disturbances in the internet connection and also i have made repeated complaints and the standard answer i get is "it will be done within 24 hours". I am severely unhappy and this caused a lot of inconvenience to my academic and professional commitments. I will be forced not to renew my beam connection and go...

Kindly provide the internet service in pallikaranai
One o[censored]r executive called to me i ask to install the wifi they are refuse to to install bacoz they provide only in street not in main road area. What is happen in ur service, near my home street are get act fibrenet connection bt i not eligible for the service kindly take this complaint as soon as possible...