ACT Fibernet Complaints & Reviews

Dear ? r, Please provide following channels MAC no ATC[protected] Channel name channel number Suvarna 12 star sports 1 325 star world 301 star movies 339 star Movie action 341NAT GEO 478 I'am ready to pay rs.10 for each channel. Thank you Contact number:- +91 [protected]

I have been a beam telecom customer for the past 3 years and you can check my record have never defaulted on my payment. I am complaining from past half month for limited or no connectivity issue but this has not been fixed. Before I proceed further here are the details of my complaints made DATE Ticket No issued Remarks [protected][protected]-------- Sept 17th[protected] Not Resolved Sept 25th[protected] Not Resolved Sept 27th 2014 (2 calls made[protected] Not Resolved Sept 28th 2014 (2 calls made[protected] Not Resolved Sept 29th 2014 (2 calls made[protected] Not Resolved Sept 30th[protected] Not Resolved Oct 1st[protected] Not Resolved Oct 1st[protected] Not Resolved Oct 2nd[protected] Not Resolved Also I want to point out few things more about the customer service people. They are very impatient and sometimes do not listen properly to what the consumer is saying. I have asked the customer service people so many times that I want to speak to higher authorities they always tell that they are really busy and will arrange a call back and this never happens. It is we the customers who pay for their jobs and they do not have time to listen to customer grievances. I have wasted lot of money on calls and they put me on hold for so long and also even though I have internet service at my home I had to go to internet cafe and use the internet thus paying extra out of my pocket. Lastly I want to say I m really fed up with Beam telecoms casual attitude if they cant provide me proper service they can let me know I will be more than happy to disconnect my connection and go to hathway who is providing 50 Mbps Speed for 1000 bucks with same download limit of 60 GB. I want someone from beam to contact me and let me know what is the progress. My name is Syed Salahuddin Ahmed. My mobile number is [protected] Eagerly awaiting a favourable response.

Dear sir, Please provide following channels to MAC no:-34BDFA5943C6 Channel name channel number Suvarna 12 star sports 1 325 star sports 2 326 star sports 3 327 NAT GEO 478 star sports 4 328 I'am ready to pay rs.10 for each channel. Thank you Contact number:- +91 [protected]

I have taken beam connection because one of their executive told me that it can be set for beetel router, but after taking connection white giving the cabling the person who came to give connection told that it cannot be used for beetel router. Then I placed a complaint on 12th September they have told that they have proccesed for refund on 14th September. After some 10 days I remember after my repeated calling to the customer care one of their executive called me and h was really very harsh and rude at me saying refund cannot me give till date I didn't receive any update. Please help me to get back my money

I lost connectivity on Sep 25 early morning and promptly informed the customer service. They guided me through some troubleshooting steps using the resolver tool, ipconfig, re-plugging the cable, etc. But as none of this worked, they said a technician would be sent to resolve the problem within 24 hours. Now it is the third day and there has been no response or technician around to fix the problem. Faced the same issue of no technician coming for about a week, when I applied to shift my connection here two months back. They seem to be under-staffed or having poor service at Kondapur/Serilingampally area. Never faced such issues when at Punjagutta. Connectivity issues used to be resolved within hours back there. Will need to look into alternate options here.

My customer ID: 211708 My regd. Mobile: [protected] I have been using Beam telecom Broadband for past 3 years and it was fine until last 3 months. From last 3 months I have frequent disconnection and downtime. I have given some complaints and no technician has come to us and bothered to find the issue. After sometime it get fixed. I have even complained to Appleate authority and nodal officer but every one at Beam is the same. For...

Recently Beam telecom removed customer usage stats from the portal. Earlier they used to provide usage details with MAC address. From then onwards my fair usage quota is getting exhausted even with out using it. Last month I saw 3GB usage every day in my portal page but I didn't used it at all. In first 20 days it self 50GB of my quota was over even though I barely used the net. I changed my password couple of time in last 1 month. Today I called CC for my usage stats with MAC address details for last 3 month as they used to provide earlier in the portal.They asked me to request it from they customer service at [protected]@beamtele.com. So did I. I got a very quick call from them saying "As we are facing problem with our server we cant provide such details. Please go the nearest office and ask for this report." Is this a some kind of joke? They cant access this data from their servers and asking me to go to nearest office. Even if go to their office how they are going to provide me this data? Are they going to get it from some files in the shelves? SEEMS LIKE BEAM TELE STARTED DOING FRAUD HERE. They are showing wrong usage details. Now I am started to feel like changing my net provider. My A/C No : 551833

I'm omnkar my mobile number is [protected], staying at KR Puram, I paid 1675RS for Act new connection on 13th Sep 2014. The sales Repr named Mr.Manjunath his mobile is [protected] told that within 5 days I can get the connection, as he committed, I was supposed get connection on or before 18th Sep 2014, but I tried to reach him from last 5 days, but he was not picking up the phone, today he pickup the call and given another person named Mr.Vijay his mobile [protected] and he said that In KR Puram Act connection wire has got breakage, we are fixing it, so it will take time, so I should wait for another 30 days. Please help on this issue.

Hello Sir, My name is Venkatesh, My registered mobile number [protected], I have two connections on this registered mobile, But am Concerned with the connection on the name of nithin raj (New Nagole shena puri Colony road no 4). Despite of my continuous complaints. Nearly I have updated 15 tickets there is no positive response from your side. And I even told them to place a new box in my house. But no response. The guy called ramesh ([protected]) who is the Technician at nagole collected 6200rs on[protected] at 11am and promised Me that the connection would be placed on[protected] evening at 6.00pm from That day to till now he is not responding to my call simply he is disconnecting, Even though am getting call waiting from his side. He is least bothered what he had promised. And your customer care they keep on promising me That it would be resolved in 24 hrs but nothing gone further, this is the worst Customer service never seen before in my life May Be I won’t get response for this Email too, if you people really want to do Something to me (customer) Please take a severe action on Ramesh ([protected]). Truly, Venkatesh Kurma [protected] Venkatesh.[protected]@yahoo.com

I am existing customers of beam internet service. Recently I shifted my living place. When I contacted beam customer care for shifting my connection they are postponed every time saying give us 24hr time to solve problem.but believe me from last 10 days I am contacting them and nobody of them came out to shift my connection. It's poor show from beam to ignore comman man's problem. Very poor service from beam telecom.

For FTP reset i have paid on 06th Sept 2014, till now i haven't get any response. I don't want any service please refund my amount 592.00 i am very poor. Deam Account Details Account ID : 337796 Payment Details Date :- 06/09/2014 Transcation Remarks :- VIN/www.ccavenu/[protected]/0 Amount :- 592.00 My Details Poor Man not deven i dont have 1 Rupee. Naveen Sridhara [protected] Please don't eat my money, i am tooooo hungry...

Hello Sir/Madam This is B.SAICHANDRA Requested for an internet connection by paying Rs 3800/- Six month package on 02/08/14.sales person Mr.VARAPRASAD promised to provide the connection by one week i.e by 10/08/14 but till 15/08/14 they have not provided me the connection, then after calling so many times i Decided to Cancell my connection. i called up call centre, every time the raised new Tickets and they are never bother to do the Refund.Even i visited your Himayat nagar office, there also they made false promises. i am fed up with all False promises. ITS LOOKS LIKE NO ONE IS RESPONSIBLE. Dear, whomsoever Pls look into the Matter and do the needful. MY DETAILS:- B.SAICHANDRRA RECEIPT NO:-Beam/NCR/HNG/71499 Date Amount paid 02/08/14 06-month package Reg mobile:- [protected] H:NO 2-2-1164/18 4TH FLOOR-401 TILAK NAGAR NEW NALLAKUNTA HYDERABAD -500044.

All docs submitted on 3rd Sept, Sales Rep told that the installation would be done in max 4 days, Followed up with him, customer care (3 ticket raised ), floor managers, still i don't have any update on the installation till date . Please look into this issue . User iD : 981650, Contact Number : [protected]

I stay in SR Lay out, Murgesh Palya, Bangalore -17 & have Paid for ACT Fibernet connection for 20 Mbps on Sept 07th 2014.
I was promised by the sales executive(Mr Shafeeulla) that within 2 days i would have my connection.
It's more than a week now & no connection at all.
The sales executive was very rude & every day a technician would call me up & say that they are coming in 10 mins & they never turn up.
The sales executive (Mr Shafeeulla) would not lift the call after the amount is paid he will just drop you a message saying i am busy.
I am now looking for options to change.
When i told the technician that i may cancel - he was quick to respond, please go ahead & cancel.
Rude 03rd class behaviour by the sales person & the technician as if they are doing a favor for me.
I have taken 6 months connection without knowing this fact.
Please do not go for it...

Hi My Name is Aneel and i have applied for leased line connection for my office at Sahikpet and my account no is 781095 and i have gaved a cheque to one of your executive Mohd Saddath and he promised an activation within 6 days and i gaved the cheque on 30-Aug-2014 and it has been 15 days still my connection is not active and i called customer care and lodged a complaint but still it is no use they just laid cable and went out by saying a technical guy will come and provide connection but no body is taking any responsibility, I tried to reach your sales executive Kiran also but he is not responding properly. The service is total useless and the team is also very irresponsibnle and useless fellows please activate my connection or return my amount i will take the leased line connection from another provider.

I have applied for new connection on 10th September 2014, sales executive is commited me to provide the connection
within 48 hours and collected the cheque and document I have opted for B-Max 999 plan for 6 months, Beam engineers came to my place on 11th September around 7PM and done the cabling, after that I received call from Beam customer care for activation, but wiring seems to be incorrect and connection is not able to establish, from then I called BEAM customer care on 12th September in Morning around 10 AM and on the same day evening around 07:30 PM and on 13th September at around 04:30 PM, but none of them has turned at my place, Please register my complaint against them as they are not providing the timely service and giving fake commitments.

I applied for a new broadband connection and the sales executive called me twice that he is coming to establish the connection but did not come. After 2 days when I call they said that they will not provide me connection as there is no near by beam connection to my place whereas people near my place are using Beam fiber. Request you to resolve this issue.

AM VINOD KUMAR MY MOBLIE NO.[protected], [protected], R/O UDAYNAGAR COLONY, BANJARAHILLS-TELANGANA. ON 5TH SEPTEMBER 2014 I HAVE PAID FOR B-MAX 410, 6 MONTHS PACKAGE, BUT TILL NOW I DIDNT GET INTERNET CONNECTION. SALES EXCUTIVES, TECHNICIANS ARE NOT RESPONDING TO MY CALL. NO PROPER HANDLE OF CUSTOMER,

Ref : Ticket No : 13793662 on 08-Sep-2014 and Ticket No : 13825725 on 10-Sep-2014 This is prashanth Theegala, Ac/no: 656585, resident of mallikarjuna nagar, uppal, pin:500039. contact number : [protected] I would like to let you know that I am having connectivity issue from 08-sep-2014 and two tickets were raised for this issue ( Ticket No : 13793662 on 08-Sep-2014 and Ticket No : 13825725 on 10-Sep-2014). But none of your technician turned up to me. This is the third time having this kind of issue in a span of one month. I suspect there is some fault with one of the pin/slot in the router from where my LAN connection was given. And your technicians are not bothered to change the router. I did follow up with you guys many times but no use. I lost the trust in Beam service. So now even if you fix it in a day or two, I don't believe that I would get uninterrupted service. So finally please close my account as soon as possible. I cleared all the dues till august and I also received the bill for the month of September but any ways as you are not providing any services for this month so I guess i need not to pay any bill for this month.

Hi, , I have opted the new connection on 12th August 2014 (Cheque and documents given) and did not get the connection till 23rd August 2014. Then I went to new provider and got the connection and raised the close request on the same day. I have raised a refund request for my amount on 27th August 2014. Whenever I call Beam Customer Care they are saying that their executive will call me back on the same. It was happened repeatedly for 6 to 7 times. For these follow ups and without connection, I lost lot of time and lost the work from home option for 15 days. Could you please suggest me how to get my refund ASAP.