ACT Fibernet Complaints & Reviews

WORST CUSTOMER SERVICE EVER COME ACROSS I have not been connected to Internet since past 2 days i.e from 7.10.14 evening onwards. Despite repeated requests and calls made to Beam the issue has not been fixed. Each time an executive comes on the line and falsely promises to restore the connection within an hour or send a technician to fix the problem but nothing has been done so far. It is disheartening to know that the executives are not even aware of basic information like password reset - which has been done incorrectly when I requested for one. I even have the sms giving me credentials that are not even accepted in the portal. I have made multiple calls and informed each executive that I am using Beam services for Work from home and am totally dependent on this connection as currently my secondary connection is not working but in VAIN. I had to lose a days pay just because the issue has not been fixed, thanks to the indifference and ignorance of the executives/technicians. Request you to look into the matter ON PRIORITY as I am not willing to lose another days pay just because of ineffeciency of the ISP Would also like you to provide me the contact number or call IMMEDIATELY to discuss the issue as the executives are not ready to let me talk to the Supervisors nor are the Supervisors ready to come on the call for resolution If this continues I will have to look out for another service provider as there is a serious issue with BEAM - my neighbour who uses BEAM is connected even now

I have been seeing problems with Internet connection backup available for just 30 minutes when there is a power cut. I have never had this problem at my current place in the past 1.5 yrs of stay. I was able to easily work from home even when there are power cuts for more than 2 hours. But off late I have been seeing problems with internet backup.This is seriously impacting my work from home ability and unable to attend meetings too. I called Beam fiber several times and unfortunately there's no satisfactory response towards resolution. I'm extremely unhappy with their response and their your willingness of not resolving the issue. If the connections have increased, then ideally they should increase the capacity of the battery, but that doesn't seem to be the case and they are sticking to a mundane response of "backup will not come more than 1 hour". Basically, they have broken your initial promise of providing 3-4 hours of battery backup.

A/C no:530255 From Sep- 10th on words no Internet connectivity .So many tickets raised & communicated to Nodal & appellate no use, Every day Receiving SMS for Bill payment .Sep -10 on words net work disconnected already ticket raised .How can i pay the bill, If you are not in a position to resolve this issue on priority i will move this issue to consumer forum.

I have referred my friend and it's has been 2 months. I have not received them yet. I have also raised a complaint from my ACT homepage. It's pathetic to come here and raise, You guys are only money oriented scum. Regards, Rakesh

i subscribed for Beam Wi-Fi router and upgraded to 15MBPS package from 4MBPS a few months back. from the day i subscribed for this router my internet speed remained same as that of 4MBPS instead of 15MBPS which is supposed to be. i raised this issue many times and brought the same to the notice of customer care service executives. they used to register a ticket for my complaint which was closed within 24 hrs saying that the issue was resolved. but i experienced the issue again and again. once they closed the ticket, registered for the issue, without addressing the issue. once when the executive came to my home to resolve the issue, he told me that the router is responsible for the slow speed of the net and asked me to elevate the same to the customer care service and get the router changed. i did the same but they simply said that the router is upgraded with new software and i will not face the issue anymore unfortunately the speed is even worse than earlier

I have been using Beam team telecom for the past three years. I stopped using beam for five months as I was Out of station and my connection was disconnected. When I inquired about re connection on 28th Sept 2014, the Customer Service Agent told me that if I take a 6 Months connection, the previous due and the re connection charges will be waived off. On this condition only I gave a cheque on 28th Sept 2014. Beam waited till my check got cleared to start its cheating policy. After the check got cleared, Beam Telecom started sending me messages to pay the previous due and reconnection charges amounting to 733 Rs. Numerous calls to the customer support from my end failed to evoke any response from Beam Telecom. If the charges were not to be waived off why did the customer care executive lie to me?? Why beam telecom hides, supports and safeguards the liar customer care executives. Why cant beam catch the liar who spoke to me on 28th Sept 2014 and punish her? If beam can not waive of the dues, then it ought to collect it from the beam executive who lied to me. Else, I do not want to use the services from Cheaters Beam telecom and I want a full refund of my money with your damn connection being taken off. Customer details: [protected]@yahoo.co.in Goshamahal, Hyderabad

I have referred my friend and it has been 2 months now, Still I have not received any update or confirmation on this. I have also raised this concern from my ACT home help page, Apparently it's a useless and stupid forum. I was assured of a call back which has never materialised. Pathetic service.

Account holder name :P.Ajay Kumar phone no:[protected] Account number:779066 Sir, I am Ajay Kumar.I am a customer in Act beam broadband .I have subscribed for 1 year by paying 6900 at a time one month ago.during this month I have faced problems more than 4times.still I am facing same problem there is no response from that company.since 10days I talked to the act customer service they are not giving proper response .During this three weeks they have not provided service nearly 14days I have taken connection on 26/08/2014.please take action on them understand the situation of b.tech student I am unable to do my project work also.And also direct the companyto compensate for this 14days and please provide me uninterrupted service unill agreed time of one year. Thanking you sir.

Dear ? r, Please provide following channels MAC no ATC[protected] Channel name channel number Suvarna 12 star sports 1 325 star world 301 star movies 339 star Movie action 341NAT GEO 478 I'am ready to pay rs.10 for each channel. Thank you Contact number:- +91 [protected]

I have been a beam telecom customer for the past 3 years and you can check my record have never defaulted on my payment. I am complaining from past half month for limited or no connectivity issue but this has not been fixed. Before I proceed further here are the details of my complaints made DATE Ticket No issued Remarks [protected][protected]-------- Sept 17th[protected] Not Resolved Sept 25th[protected] Not Resolved Sept 27th 2014 (2 calls made[protected] Not Resolved Sept 28th 2014 (2 calls made[protected] Not Resolved Sept 29th 2014 (2 calls made[protected] Not Resolved Sept 30th[protected] Not Resolved Oct 1st[protected] Not Resolved Oct 1st[protected] Not Resolved Oct 2nd[protected] Not Resolved Also I want to point out few things more about the customer service people. They are very impatient and sometimes do not listen properly to what the consumer is saying. I have asked the customer service people so many times that I want to speak to higher authorities they always tell that they are really busy and will arrange a call back and this never happens. It is we the customers who pay for their jobs and they do not have time to listen to customer grievances. I have wasted lot of money on calls and they put me on hold for so long and also even though I have internet service at my home I had to go to internet cafe and use the internet thus paying extra out of my pocket. Lastly I want to say I m really fed up with Beam telecoms casual attitude if they cant provide me proper service they can let me know I will be more than happy to disconnect my connection and go to hathway who is providing 50 Mbps Speed for 1000 bucks with same download limit of 60 GB. I want someone from beam to contact me and let me know what is the progress. My name is Syed Salahuddin Ahmed. My mobile number is [protected] Eagerly awaiting a favourable response.

Dear sir, Please provide following channels to MAC no:-34BDFA5943C6 Channel name channel number Suvarna 12 star sports 1 325 star sports 2 326 star sports 3 327 NAT GEO 478 star sports 4 328 I'am ready to pay rs.10 for each channel. Thank you Contact number:- +91 [protected]

I have taken beam connection because one of their executive told me that it can be set for beetel router, but after taking connection white giving the cabling the person who came to give connection told that it cannot be used for beetel router. Then I placed a complaint on 12th September they have told that they have proccesed for refund on 14th September. After some 10 days I remember after my repeated calling to the customer care one of their executive called me and h was really very harsh and rude at me saying refund cannot me give till date I didn't receive any update. Please help me to get back my money

I lost connectivity on Sep 25 early morning and promptly informed the customer service. They guided me through some troubleshooting steps using the resolver tool, ipconfig, re-plugging the cable, etc. But as none of this worked, they said a technician would be sent to resolve the problem within 24 hours. Now it is the third day and there has been no response or technician around to fix the problem. Faced the same issue of no technician coming for about a week, when I applied to shift my connection here two months back. They seem to be under-staffed or having poor service at Kondapur/Serilingampally area. Never faced such issues when at Punjagutta. Connectivity issues used to be resolved within hours back there. Will need to look into alternate options here.

My customer ID: 211708 My regd. Mobile: [protected] I have been using Beam telecom Broadband for past 3 years and it was fine until last 3 months. From last 3 months I have frequent disconnection and downtime. I have given some complaints and no technician has come to us and bothered to find the issue. After sometime it get fixed. I have even complained to Appleate authority and nodal officer but every one at Beam is the same. For...

Recently Beam telecom removed customer usage stats from the portal. Earlier they used to provide usage details with MAC address. From then onwards my fair usage quota is getting exhausted even with out using it. Last month I saw 3GB usage every day in my portal page but I didn't used it at all. In first 20 days it self 50GB of my quota was over even though I barely used the net. I changed my password couple of time in last 1 month. Today I called CC for my usage stats with MAC address details for last 3 month as they used to provide earlier in the portal.They asked me to request it from they customer service at [protected]@beamtele.com. So did I. I got a very quick call from them saying "As we are facing problem with our server we cant provide such details. Please go the nearest office and ask for this report." Is this a some kind of joke? They cant access this data from their servers and asking me to go to nearest office. Even if go to their office how they are going to provide me this data? Are they going to get it from some files in the shelves? SEEMS LIKE BEAM TELE STARTED DOING FRAUD HERE. They are showing wrong usage details. Now I am started to feel like changing my net provider. My A/C No : 551833

I'm omnkar my mobile number is [protected], staying at KR Puram, I paid 1675RS for Act new connection on 13th Sep 2014. The sales Repr named Mr.Manjunath his mobile is [protected] told that within 5 days I can get the connection, as he committed, I was supposed get connection on or before 18th Sep 2014, but I tried to reach him from last 5 days, but he was not picking up the phone, today he pickup the call and given another person named Mr.Vijay his mobile [protected] and he said that In KR Puram Act connection wire has got breakage, we are fixing it, so it will take time, so I should wait for another 30 days. Please help on this issue.

Hello Sir, My name is Venkatesh, My registered mobile number [protected], I have two connections on this registered mobile, But am Concerned with the connection on the name of nithin raj (New Nagole shena puri Colony road no 4). Despite of my continuous complaints. Nearly I have updated 15 tickets there is no positive response from your side. And I even told them to place a new box in my house. But no response. The guy called ramesh ([protected]) who is the Technician at nagole collected 6200rs on[protected] at 11am and promised Me that the connection would be placed on[protected] evening at 6.00pm from That day to till now he is not responding to my call simply he is disconnecting, Even though am getting call waiting from his side. He is least bothered what he had promised. And your customer care they keep on promising me That it would be resolved in 24 hrs but nothing gone further, this is the worst Customer service never seen before in my life May Be I won’t get response for this Email too, if you people really want to do Something to me (customer) Please take a severe action on Ramesh ([protected]). Truly, Venkatesh Kurma [protected] Venkatesh.[protected]@yahoo.com

I am existing customers of beam internet service. Recently I shifted my living place. When I contacted beam customer care for shifting my connection they are postponed every time saying give us 24hr time to solve problem.but believe me from last 10 days I am contacting them and nobody of them came out to shift my connection. It's poor show from beam to ignore comman man's problem. Very poor service from beam telecom.

For FTP reset i have paid on 06th Sept 2014, till now i haven't get any response. I don't want any service please refund my amount 592.00 i am very poor. Deam Account Details Account ID : 337796 Payment Details Date :- 06/09/2014 Transcation Remarks :- VIN/www.ccavenu/[protected]/0 Amount :- 592.00 My Details Poor Man not deven i dont have 1 Rupee. Naveen Sridhara [protected] Please don't eat my money, i am tooooo hungry...

Hello Sir/Madam This is B.SAICHANDRA Requested for an internet connection by paying Rs 3800/- Six month package on 02/08/14.sales person Mr.VARAPRASAD promised to provide the connection by one week i.e by 10/08/14 but till 15/08/14 they have not provided me the connection, then after calling so many times i Decided to Cancell my connection. i called up call centre, every time the raised new Tickets and they are never bother to do the Refund.Even i visited your Himayat nagar office, there also they made false promises. i am fed up with all False promises. ITS LOOKS LIKE NO ONE IS RESPONSIBLE. Dear, whomsoever Pls look into the Matter and do the needful. MY DETAILS:- B.SAICHANDRRA RECEIPT NO:-Beam/NCR/HNG/71499 Date Amount paid 02/08/14 06-month package Reg mobile:- [protected] H:NO 2-2-1164/18 4TH FLOOR-401 TILAK NAGAR NEW NALLAKUNTA HYDERABAD -500044.