ACT Fibernet Complaints & Reviews

Beam, So i don't to from where to start, but let me get straight. Since 3Long months i been calling customer care to provide my Power discount waiver which i supposed to receive for last :5Months. Every month : 200Rs.But since 5Months calling customer care to know my status has already gave me Suprise of : 1000Rs of Mobile balance deduction in my Fckin Post-paid Bill.Every time i call customer care they always say : We got your request we...

Im totally confused why this Service provider should survive in the Market.Which don't maintain any database of connectivity issues. Tickets are being generated by Customer care and being closed without my Knowledge.When I try to know Beam they convey. We tried calling you but no response hence ticket closed. How is it possible where I'm being Chartered accountant I'm availble with Mobile phone All the Fckinn time. Top 5 services which...

WE have raised numerous complains regarding some technical issues with our connections but no action has been taken from their end. Its almost been a MONTH now and yet they haven't sent any representative to resolve this. Their sales team is very well trained at delaying customer's complains and providing them with FALSE reassurance time and again!! We are THOROUGHLY DISAPPOINTED !!...

I am an ACT broadband user. Registered Mobile no - [protected] Name - Nandita Saini I am giving continuous complaint but it is not getting resolved permanently, this is become a pain now. need kind intervention on the same. thanks & regards Nandita...

from last 10 days facing internet connection problem, technician came and look after the cable and told to affix a box which will help to get internet fast, for that beam cable will deduct Rs.100/- from my monthly bill, I am not obey to set a box in my home, from that time no person is responding to look after my issue, one of the technician told i[censored] want the connection u have to set a box in your home otherwise company will not provide...

Hello, I have taken Beam Internet connection in the month of JULY. my internet connection is down from August 3rd 2014, i have been calling their customer service centre daily two times but i didn't get any response or call back from their backend team. I have taken this connection for preparing for competitive exams, IBPS registeration last date was today[AUG-11-2014], i couldn't apply due to Beam Telecom's lack of responsibility. Please...

I'm using Beam Fiber (Account No #294425) for internet connectivity. I’m using a half-yearly pack and the amount for the same has been paid well in advance. From past few days I'm facing frequent internet disconnection, especially at night hours (from 7PM). I’ve registered many complaints with Beam Fiber, but the complaints are just closed without any resolution. Every time I was asked to wait for 24hrs but no action has been taken...

Hi
I took a beam broadband Internet connection for 3 months later I was not satisfied with the service and I asked them to disconnect the services.But still I am receiving the threatening calls and emails messages that they will send agents to collect money.I am being harassed with this kind of calls, emails and messages. Due to this I am not able to concentrate on my work.Iam afraid that I might loose my job.Kindly do the needful...

Hello, I have submitted all the documents for obtaining the connection. I received a call yesterday around 5 o clock in the evening from [protected] saying they will be visiting the house in next half an hour. I cancelled all my plans and was waiting for them but nobody visited. Even after I called many they did not respond. i have been trying to reach them from morning but no response from their end. Very much disappointed with...

sir i have given complain on 31.07.2014 to shift my connection. They said within 48hrs it ll be completed. after 72hrs the executive came and collect some documents. the executive said that connection will be give next day. but no body came. i called so many times to beam customer care but they are not responding to my complain. Will you please help me regarding this....

Dear Sir, I have taken the 6 months package (4mbps) from them on 1st Jan 2014, no problem with that and after expired the package no usage was there till 18th July 2014 (actually it's not possible to use) as i was not in the same location, on 18th July they put my account in suspended mode, then i requested them to activate the account and degrade my package to 1mbps plan, they have taken my complaint and no action taken. After i called...

Hello, I am facing serious issues with act broadband connection. My network is frequently disconnecting in every 5 mins or earlier.Once it gets disconnected it will take very long time to reconnect.I am really really frustrated about this issue, more over that your customer support is not able to identify this issue which i am following up with them for the past 1 week.I made totally 3 to 4 calls and every time they assured me that this...

Dear sir, I have shifted my residence from Hyderabad to guntur 2 months back and i have informed the same to your customer care and the executives (Who call me regarding outstanding payment). When ever they call me I use to say them to disconnect my beam Internet connection for which they say ok and keep disturbing me. My mobile is fed up with ur messages and emails too.Please avoid to send any further messages and disconnect my beam services.Please...

beam telecom wnen u request for the connection there men comes in 30 min and collects the money eventhough they cant provide us with a modem they have collected the money now when we ask for the refund of the money they say we will make a complain for u for which they are not ready to give us the complain matter and they will pass the matter to the concerned department for the matter....

Hi, Hope some one could help from the Complaint Board team. This is an ongoing issue since April and ACT people are not responding/addressing my issue. I spoke to CSR's (many), Nodal Team (Kavya, Kiran, Ravi, praveen, Suresh and so on) members but are of no help. I call them almost every 2 days and they keep giving me one or the other excuse without giving me a solution. They say us that they will get back in few hours but that...

I got my ACT broadband connection on April 10, 2014. In 4 months, I am getting it terminated, but not because of technical issues. The ACT broadband connection performed almost without glitches, and on two occasions when there were glitches, the response to complaints was reasonable, though not super quick. No, the reason I am quitting ACT is because of a total lack - I mean ZERO - of care for customers and possible signs of lack of ethics,...

My ticket number is 13202503. I have registered a compliant on 19th july 2014 saying that the power backup was not coming. From that day onwards, no action has been taken and it is a very unfortunate thing that each time i am calling ticket is closing without even confirming with the customer.I request you to take action and get the issue resolved asap. Thanks, Ajay [protected]...

Congratulation on ACT Fibernet, but such upgrade is of no use if your service is pathetic. We were promised a instillation within 24hrs and still waiting in vain for someone to call back and inform us on the proper status. We have been chasing your sales guy, who is least interested in returning the calls leave alone serving our request. Request a quick resolution to our request No [protected]. Its service we care about and second...

Dear Sir, Please refer to my request dated July 25, 2014 to shift the BEAM Tel internet connection from A Block Flat 10 to H Block Flat 82, of Reserve Bank of India Officers' Quarters, Ameerpet, Hyderabad. However, you have not attended to my request even after 72 hours of the request. We have received a Repeat Call on the existing ticket. Ticket No : 13195743 Ticket Category :NSPFC Sub Category : NSPWB Ticket Date :[protected]...

I am facing frequent disconnections each day. I have been complaining beam but no proper action is taken yet. The beam technical person just comes & gives new reason every time. Either the switch wasn't working & fixed now or some other senseless reasons. I work from home & I have faced a lot in the last 2 months, raising tickets all the time with no action. Beam has no sense of responsibility & respect towards 3...