ACT Fibernet Complaints & Reviews

I am facing frequent disconnections each day. I have been complaining beam but no proper action is taken yet. The beam technical person just comes & gives new reason every time. Either the switch wasn't working & fixed now or some other senseless reasons. I work from home & I have faced a lot in the last 2 months, raising tickets all the time with no action. Beam has no sense of responsibility & respect towards 3...

I have opted for Act Broadband on 15th of July 2014. They promised me to provide the connection by 20th and they collected complete money and documents on same day. Now company is not responding to my queries and there is no action from their side....

I have taken the 6 months package from them but due to some unavoidable reason i need to leave in 5 months so i asked them to refund my money and they simply refused to that and then i asked them to increase my package so that this amount can be adjusted they told me that they will get to me soon and from last 1 and half month i am calling them and raising tickets for the status and they are simply telling me that concerned department will...

I have given the request for a new connection on 16th and 18th July and they collected the documents on 19th July. They promise me to have a connection by Monday and that never happened. One executive visited on Sunday and said that they will do the fiber cabling and it will take some time so it will be done by Friday. After make many calls they fixed the box on Thursday but they never bother to have a fiber cable there. I waited till...

I applied for a new ACT broadband connection on 8-July-2014. To got my connection it took me 12 days (after server calls). After working for 2 days not the connection is lost again for last 5 days. Contacted customer care several times and every time they gave false promises that it would be fixed within a day. Complaint number: [protected]...

We have taken new connection on[protected], till today the activation is not done, they have done the installation and given user name & password on mobile since that day the lights on network is not coming some time its showing no connwctivity or low limited access and its not opening beam portal also when i have been to beam office at gandhinagar, narayanguda branch the people say that it is allready done and activate till today i have...

My ACT broadband connection is not working since last week as there was a fibre cut for which I have already raised an complaint with helpdesk and informed them about the fibre cut.However, there has been no action taken yet to resolve this. After two days when I called to get the update they are saying me same thing that "there is a fibre cut and our team is out there to look into the issue". What surprises me most is when I ask them...

ACT Customer support is not providing 24 hours service. They promise they are working 24 hours but in real they keep phone line Disable Mode. Many times i tried to speak with them when Internet is not working but their line not connecting :[protected]. Bangalore They don't have toll free number which is really unprofessional service. Happy till net working - if problem then really horrible to contact customer support. Act providing...

This is to inform people interested in knowing about Beam Telecom. - Beam Fiber has recently crossed 4 Lakh broadband customers - Making them one of the top 5 ISP's in India with Rs.350 Crore Turnover Every year - They have about ~ 60Gbps (19 Petabytes of files can be transferred with such capacity), Which would be increased by 10Gbps in coming months making the total to ~ 70Gbps. Congrats Beam telecom.. Give your customers Good tariff...

My user I'd [protected]@gmail.com or account number 436521, based in Hyderabad city. I hav requested for reconnection for my internet services on the 03/06/2014 with ticket number 12563038 and on 04/06/2014 with ticket number 12577113 and was told that with 48 hrs some one wud attend the issue, I got a call on 5/06/2014 saying a technical guy would come connect the wire so that so that I cud see the beamtele home portal, and the guy came...

Dear sir/madam, One of Beam Fiber executive came to my home and collected 470/-rs and he updated that amount to wrong account. When i check the receipt he credited 470/- to some athor account. immidiatly i called to beam fiber and said same thing to them and they took this as a complaint and they said wie will resolve this issue ASAP. They didn't credited my 470/- to my account and closed the request. Again i raised the complaint...

After 5 complaints, ACT Broadband is unable to fix the power backup of its junction box at Radha Reddy layout (Off Sarjapur Road, Bangalore). As a result whenever power goes off, the Internet goes off. Every time the compliant was raised I was told it will be fixed but every time they close the ticket without fixing it....

i had an existing connection Account ID -616524) and requested for shifting for a new address .With out technician visit ACT customer care said "We would like to inform you that as per the update from the team shifting cannot be taken forward as the new location is non feasible area ". But when i applied a new connection to the new address i got it. ACT is taken installation charge again.i have followed for more than a month to give the...

I have given complain on 8 of july with bearing ticket number 12962795 but the problem is unsolved and without solving my problem they have closed my ticket with the status problem solved.Whenever i call beam customer care it always show busy.please solve my problen soon....

I have requested transfer of service from Gachibowli to Abids. Someone came and collected the documents and transfter charges and promised that it will happen in 48 hrs on 08-July-2014. After that there is no communication from Beam. If I call, I get the canned response that the issue will be resolved in 24 hours. I even talked with one "Floor Manager". She put me on hold for 20 mins and disconnected the call. They have created 4-5 high priority...

I am so frustrated with your broadband and the parrrot speaking customer care. Last month, I had clearly told me that unless my query is closed, i will not be paying the bills and you guys said we will get back. Despite that, you guys closed the query only at the end of the month and I paid the amount in frustration although you did not give me any answer. For yur hopeless service, you are asking me to pay Rs. 100 extra this month as late...

Hi, I stay in Dilsukhnagar area of Hyderabad and I took Beam Internet broadband connection 15 days back by paying an amount of Rs.1550. From the first day onwards, I started facing connectivity issues with frequent disconnections. I kept on raising complaints hoping they would look into the issue and resolve it but to no use. The customer care people take numerous complaints and close them without resolving the issue and without even...

Hi, I had applied for ACT broadband connection on 31st May, 2014 by paying 6 months subscription fee. As per the ACT, getting the connection activated would take about 7 working days. After waiting for 12 days, there was no connection established so raised a request for refund for the same amount paid initially, the complaint id is [protected]. As per ACT it would take 15 working days to refund the amount. I patiently waited for 15 days...

I had applied for connection on 14th June and they have taken 6 months subscription - Rs9431 and till now - no connection, no call - nothing has happened. If we call sales guy who had taken the application with cheque, is least bothered and says some issues are there and it will get resolved, otherwise - take the money. He is just money taking agent. Customer service guys are just standard english speaking people and talk sorry, get...

Dear Sir, I am Lakshmi Narayan. For the past two days I am getting Warning - Signal Not Found - when ever I switch on the cable TV I have lodged complaints thru Phone for more than Half dozen times but in Vain. My Mobile No is [protected] and landline is 23460477, It is pathetic to have very poor response for customer complaints from ACT. ID No is MAC00223AC5105C. Kindly take suitable action to rectify the problem. Awaiting your immediate...