ACT Fibernet Complaints & Reviews

I lost connectivity on Sep 25 early morning and promptly informed the customer service. They guided me through some troubleshooting steps using the resolver tool, ipconfig, re-plugging the cable, etc. But as none of this worked, they said a technician would be sent to resolve the problem within 24 hours. Now it is the third day and there has been no response or technician around to fix the problem. Faced the same issue of no technician coming for about a week, when I applied to shift my connection here two months back. They seem to be under-staffed or having poor service at Kondapur/Serilingampally area. Never faced such issues when at Punjagutta. Connectivity issues used to be resolved within hours back there. Will need to look into alternate options here.

My customer ID: 211708 My regd. Mobile: [protected] I have been using Beam telecom Broadband for past 3 years and it was fine until last 3 months. From last 3 months I have frequent disconnection and downtime. I have given some complaints and no technician has come to us and bothered to find the issue. After sometime it get fixed. I have even complained to Appleate authority and nodal officer but every one at Beam is the same. For...

Recently Beam telecom removed customer usage stats from the portal. Earlier they used to provide usage details with MAC address. From then onwards my fair usage quota is getting exhausted even with out using it. Last month I saw 3GB usage every day in my portal page but I didn't used it at all. In first 20 days it self 50GB of my quota was over even though I barely used the net. I changed my password couple of time in last 1 month. Today I called CC for my usage stats with MAC address details for last 3 month as they used to provide earlier in the portal.They asked me to request it from they customer service at [protected]@beamtele.com. So did I. I got a very quick call from them saying "As we are facing problem with our server we cant provide such details. Please go the nearest office and ask for this report." Is this a some kind of joke? They cant access this data from their servers and asking me to go to nearest office. Even if go to their office how they are going to provide me this data? Are they going to get it from some files in the shelves? SEEMS LIKE BEAM TELE STARTED DOING FRAUD HERE. They are showing wrong usage details. Now I am started to feel like changing my net provider. My A/C No : 551833

I'm omnkar my mobile number is [protected], staying at KR Puram, I paid 1675RS for Act new connection on 13th Sep 2014. The sales Repr named Mr.Manjunath his mobile is [protected] told that within 5 days I can get the connection, as he committed, I was supposed get connection on or before 18th Sep 2014, but I tried to reach him from last 5 days, but he was not picking up the phone, today he pickup the call and given another person named Mr.Vijay his mobile [protected] and he said that In KR Puram Act connection wire has got breakage, we are fixing it, so it will take time, so I should wait for another 30 days. Please help on this issue.

Hello Sir, My name is Venkatesh, My registered mobile number [protected], I have two connections on this registered mobile, But am Concerned with the connection on the name of nithin raj (New Nagole shena puri Colony road no 4). Despite of my continuous complaints. Nearly I have updated 15 tickets there is no positive response from your side. And I even told them to place a new box in my house. But no response. The guy called ramesh ([protected]) who is the Technician at nagole collected 6200rs on[protected] at 11am and promised Me that the connection would be placed on[protected] evening at 6.00pm from That day to till now he is not responding to my call simply he is disconnecting, Even though am getting call waiting from his side. He is least bothered what he had promised. And your customer care they keep on promising me That it would be resolved in 24 hrs but nothing gone further, this is the worst Customer service never seen before in my life May Be I won’t get response for this Email too, if you people really want to do Something to me (customer) Please take a severe action on Ramesh ([protected]). Truly, Venkatesh Kurma [protected] Venkatesh.[protected]@yahoo.com

I am existing customers of beam internet service. Recently I shifted my living place. When I contacted beam customer care for shifting my connection they are postponed every time saying give us 24hr time to solve problem.but believe me from last 10 days I am contacting them and nobody of them came out to shift my connection. It's poor show from beam to ignore comman man's problem. Very poor service from beam telecom.

For FTP reset i have paid on 06th Sept 2014, till now i haven't get any response. I don't want any service please refund my amount 592.00 i am very poor. Deam Account Details Account ID : 337796 Payment Details Date :- 06/09/2014 Transcation Remarks :- VIN/www.ccavenu/[protected]/0 Amount :- 592.00 My Details Poor Man not deven i dont have 1 Rupee. Naveen Sridhara [protected] Please don't eat my money, i am tooooo hungry...

Hello Sir/Madam This is B.SAICHANDRA Requested for an internet connection by paying Rs 3800/- Six month package on 02/08/14.sales person Mr.VARAPRASAD promised to provide the connection by one week i.e by 10/08/14 but till 15/08/14 they have not provided me the connection, then after calling so many times i Decided to Cancell my connection. i called up call centre, every time the raised new Tickets and they are never bother to do the Refund.Even i visited your Himayat nagar office, there also they made false promises. i am fed up with all False promises. ITS LOOKS LIKE NO ONE IS RESPONSIBLE. Dear, whomsoever Pls look into the Matter and do the needful. MY DETAILS:- B.SAICHANDRRA RECEIPT NO:-Beam/NCR/HNG/71499 Date Amount paid 02/08/14 06-month package Reg mobile:- [protected] H:NO 2-2-1164/18 4TH FLOOR-401 TILAK NAGAR NEW NALLAKUNTA HYDERABAD -500044.

All docs submitted on 3rd Sept, Sales Rep told that the installation would be done in max 4 days, Followed up with him, customer care (3 ticket raised ), floor managers, still i don't have any update on the installation till date . Please look into this issue . User iD : 981650, Contact Number : [protected]

I stay in SR Lay out, Murgesh Palya, Bangalore -17 & have Paid for ACT Fibernet connection for 20 Mbps on Sept 07th 2014.
I was promised by the sales executive(Mr Shafeeulla) that within 2 days i would have my connection.
It's more than a week now & no connection at all.
The sales executive was very rude & every day a technician would call me up & say that they are coming in 10 mins & they never turn up.
The sales executive (Mr Shafeeulla) would not lift the call after the amount is paid he will just drop you a message saying i am busy.
I am now looking for options to change.
When i told the technician that i may cancel - he was quick to respond, please go ahead & cancel.
Rude 03rd class behaviour by the sales person & the technician as if they are doing a favor for me.
I have taken 6 months connection without knowing this fact.
Please do not go for it...

Hi My Name is Aneel and i have applied for leased line connection for my office at Sahikpet and my account no is 781095 and i have gaved a cheque to one of your executive Mohd Saddath and he promised an activation within 6 days and i gaved the cheque on 30-Aug-2014 and it has been 15 days still my connection is not active and i called customer care and lodged a complaint but still it is no use they just laid cable and went out by saying a technical guy will come and provide connection but no body is taking any responsibility, I tried to reach your sales executive Kiran also but he is not responding properly. The service is total useless and the team is also very irresponsibnle and useless fellows please activate my connection or return my amount i will take the leased line connection from another provider.

I have applied for new connection on 10th September 2014, sales executive is commited me to provide the connection
within 48 hours and collected the cheque and document I have opted for B-Max 999 plan for 6 months, Beam engineers came to my place on 11th September around 7PM and done the cabling, after that I received call from Beam customer care for activation, but wiring seems to be incorrect and connection is not able to establish, from then I called BEAM customer care on 12th September in Morning around 10 AM and on the same day evening around 07:30 PM and on 13th September at around 04:30 PM, but none of them has turned at my place, Please register my complaint against them as they are not providing the timely service and giving fake commitments.

I applied for a new broadband connection and the sales executive called me twice that he is coming to establish the connection but did not come. After 2 days when I call they said that they will not provide me connection as there is no near by beam connection to my place whereas people near my place are using Beam fiber. Request you to resolve this issue.

AM VINOD KUMAR MY MOBLIE NO.[protected], [protected], R/O UDAYNAGAR COLONY, BANJARAHILLS-TELANGANA. ON 5TH SEPTEMBER 2014 I HAVE PAID FOR B-MAX 410, 6 MONTHS PACKAGE, BUT TILL NOW I DIDNT GET INTERNET CONNECTION. SALES EXCUTIVES, TECHNICIANS ARE NOT RESPONDING TO MY CALL. NO PROPER HANDLE OF CUSTOMER,

Ref : Ticket No : 13793662 on 08-Sep-2014 and Ticket No : 13825725 on 10-Sep-2014 This is prashanth Theegala, Ac/no: 656585, resident of mallikarjuna nagar, uppal, pin:500039. contact number : [protected] I would like to let you know that I am having connectivity issue from 08-sep-2014 and two tickets were raised for this issue ( Ticket No : 13793662 on 08-Sep-2014 and Ticket No : 13825725 on 10-Sep-2014). But none of your technician turned up to me. This is the third time having this kind of issue in a span of one month. I suspect there is some fault with one of the pin/slot in the router from where my LAN connection was given. And your technicians are not bothered to change the router. I did follow up with you guys many times but no use. I lost the trust in Beam service. So now even if you fix it in a day or two, I don't believe that I would get uninterrupted service. So finally please close my account as soon as possible. I cleared all the dues till august and I also received the bill for the month of September but any ways as you are not providing any services for this month so I guess i need not to pay any bill for this month.

Hi, , I have opted the new connection on 12th August 2014 (Cheque and documents given) and did not get the connection till 23rd August 2014. Then I went to new provider and got the connection and raised the close request on the same day. I have raised a refund request for my amount on 27th August 2014. Whenever I call Beam Customer Care they are saying that their executive will call me back on the same. It was happened repeatedly for 6 to 7 times. For these follow ups and without connection, I lost lot of time and lost the work from home option for 15 days. Could you please suggest me how to get my refund ASAP.

The sales executive was just so prompt in collecting the money on the day he came to our house to fill my application, but ACT is not so prompt in getting the connection activated. The sales executive said the connection will be activated in 6 days, and then after the 6th day, the customer service officer said they needed 4 more days. And it's been over 10 working days, the connection is not activated yet. So far 4 complaints have been raised to no avail. Each day a new complaint request is filed and each day the customer service officers promise that I will get a call back on that day or the next day, and that day never comes. THEIR CUSTOMER SERVICE IS PATHETIC AND IT SEEMS THEY DON'T CARE ABOUT THE CUSTOMERS ONCE THEY HAVE OUR MONEY... This is my first impression - Also posted a review here - http://www.mouthshut.com/review/Act-Tv-Broadband-review-protunlsms

Dear sir Registered phone number for the connection we have taken last month for ACT broadband is [protected] in Mandaveli Chennai. I have limited connectivity issue for the last three days and fault diagnosis says unable to connect to the DNS server. Since this connection is less than a month old I tried talking to sales men M/s. Vijayakumar and Prem and the answers I have been getting is as reckless as it can be. After saturday customer service will start only from monday 10AM onward and so if the connectivity goes on sturday you will have to stay with the problem till monday afternoon. I have not seen or heard such irresponsible customer service network. I have already got BSNL broad band connection for the last 5 years and I can tell you their service is far far superior. It is sad that nobody has bothered to give responsible answers forget solving the problem. I spoke to M/s Rinto and Vinu Thomas in customer care today morning and their answer is also not different and from staurday 5.00PmM till now Monday 15.00PM nobody has come to solve the problem. Reliablity of network connection care for customer is at the rock bottom with ACT. Can somebody intervene and solve this issue. Failing which I will be forced to take it to the approprita government authority like consumer complaint redressal forum. We took ACT connection since you offer high speed broad band connection but with don't care customer attitude of your company executives and very poor customer service this becomes meaningless. Please have a complete of your customer support team and also solve problem at the earliest. Failing which I will be forced to take it up to the appropriate forum (government forums and your competition who will gain mileage out of this indifferent attitude of your company executives to customer. Hoping for a resolution soon. Regards Murali - [protected] mail id [protected]@yahoo.co.in .

Hi, I have given shifting request on 1st september 2014. Always customer care guys says that they will address in 48 hrs (or) 24 hrs. But, No one called to my registered mobile number. Today, I need to go to Beam telecom office in madinaguda(Hyderabad) to enquire about it. This is really disgusting. Still this issue is unresolved. My registered mobile number: [protected] Please expedite this as soon as possible.

Hi I Had opened a complaint with Act broad band call center team for connectivity issue, they said an engineer will visit my property in 24 hours as they could not resolve it over the phone. like wise the engineer called me in the morning and said that he has fixed the issue for me (without even knowing what the issue was, and he did not even visit my property) i checked and called him again and informed that it is not working. He promised that he will visit my property soon and resolve the issue, i waited till the evening but nobody visited, however i received a message stating that the ticket has been closed as the issue is resolved. This was really unethical and unprofessional way of handling and i am really not happy about it. my complaint number is [protected] and my registered contact number is [protected] Regards Balaji.M