ACT Fibernet Complaints & Reviews

The sales executive was just so prompt in collecting the money on the day he came to our house to fill my application, but ACT is not so prompt in getting the connection activated. The sales executive said the connection will be activated in 6 days, and then after the 6th day, the customer service officer said they needed 4 more days. And it's been over 10 working days, the connection is not activated yet. So far 4 complaints have been raised to no avail. Each day a new complaint request is filed and each day the customer service officers promise that I will get a call back on that day or the next day, and that day never comes. THEIR CUSTOMER SERVICE IS PATHETIC AND IT SEEMS THEY DON'T CARE ABOUT THE CUSTOMERS ONCE THEY HAVE OUR MONEY... This is my first impression - Also posted a review here - http://www.mouthshut.com/review/Act-Tv-Broadband-review-protunlsms

Dear sir Registered phone number for the connection we have taken last month for ACT broadband is [protected] in Mandaveli Chennai. I have limited connectivity issue for the last three days and fault diagnosis says unable to connect to the DNS server. Since this connection is less than a month old I tried talking to sales men M/s. Vijayakumar and Prem and the answers I have been getting is as reckless as it can be. After saturday customer service will start only from monday 10AM onward and so if the connectivity goes on sturday you will have to stay with the problem till monday afternoon. I have not seen or heard such irresponsible customer service network. I have already got BSNL broad band connection for the last 5 years and I can tell you their service is far far superior. It is sad that nobody has bothered to give responsible answers forget solving the problem. I spoke to M/s Rinto and Vinu Thomas in customer care today morning and their answer is also not different and from staurday 5.00PmM till now Monday 15.00PM nobody has come to solve the problem. Reliablity of network connection care for customer is at the rock bottom with ACT. Can somebody intervene and solve this issue. Failing which I will be forced to take it to the approprita government authority like consumer complaint redressal forum. We took ACT connection since you offer high speed broad band connection but with don't care customer attitude of your company executives and very poor customer service this becomes meaningless. Please have a complete of your customer support team and also solve problem at the earliest. Failing which I will be forced to take it up to the appropriate forum (government forums and your competition who will gain mileage out of this indifferent attitude of your company executives to customer. Hoping for a resolution soon. Regards Murali - [protected] mail id [protected]@yahoo.co.in .

Hi, I have given shifting request on 1st september 2014. Always customer care guys says that they will address in 48 hrs (or) 24 hrs. But, No one called to my registered mobile number. Today, I need to go to Beam telecom office in madinaguda(Hyderabad) to enquire about it. This is really disgusting. Still this issue is unresolved. My registered mobile number: [protected] Please expedite this as soon as possible.

Hi I Had opened a complaint with Act broad band call center team for connectivity issue, they said an engineer will visit my property in 24 hours as they could not resolve it over the phone. like wise the engineer called me in the morning and said that he has fixed the issue for me (without even knowing what the issue was, and he did not even visit my property) i checked and called him again and informed that it is not working. He promised that he will visit my property soon and resolve the issue, i waited till the evening but nobody visited, however i received a message stating that the ticket has been closed as the issue is resolved. This was really unethical and unprofessional way of handling and i am really not happy about it. my complaint number is [protected] and my registered contact number is [protected] Regards Balaji.M

My registered phone no is [protected]. There is some problem in my internet and it is not working for the past 6 days. Repeated complaints is not yielding any results. Can you please intervene and help us. Regards. C.Vinayaka Rao Manager(Customer Services) Hindustan Aeronautics Ltd Hyderabad email: vinayakarao.[protected]@gmail.com

dear team hi, am suffering alot with beam tele

as i have requested for new connection on 15th of this month auguest and 16th person came and taken all documents and money

17th person came and given wiring but i saw upto 20th the connection not up so i requested for cancellation

from 20th onwords i madea call to beam many times almost 30 40 times but still they are not saying when i will get my refund back...

who will help to customers sir please kindly look into this and solve it please. they didnt given connection within time so i have chosen other connection.

beam details mob: [protected], name: srinivas, add: 12-6-2/160
please help me to get back my money ASAP
see that attached doc every day they are saying wil sort it today but no still

User ID: 10571473

In all the years I've lived, I do not recall one bad experience with a service I've chosen for myself and my family aside ACT Fibernet.

I encountered an issue with ACT's Fibernet service on the 21st of august and hence dialled the Customer Care number. I was told by the executive that he would send a technician the next day (22nd). The technician, Mr. Hafiz called me up and told me that he would arrive at my place in 5 minutes and didn't show up the whole day (Didn't answer any of my calls). And the next day, I had to call up the customer care again and they promised me that the issue would be resolved the next day (23rd). They fooled me again. The same continued for days. Called them, day in and day out, I would get the same response 'Very sorry to hear that, Sir. This time surely he will come and resolve the issue.' The part I like about their customer service is that ask us 'IS THEIR ANYTHING ELSE I COULD ASSIST YOU WITH?', despite being clearly impotent to solve the primary issue.
On the 26th, I tried to call up Mr. Hafiz (ACT's Field technician) from a different number to check the update and he SWORE at me in the local language. Called up ACT's Customer care again and spoke to NOT ONE, NOT TWO.. BUT three team leaders (Manjunath, Madhu, and Vishwanath), one after the other (They make the word 'ridiculous' seem nice). No one took any action against the profanity used by ACT technician, not even an apology. And about the issue, I was told by the team leader, Mr. Manjunath, that he would call me back in 20 minutes which he didn't for 3 days. The other team leader, Mr. Vishwanath promised again that by 28th before 1 PM the issue would be resolve and not suprisingly, ACT did it again.
It is now well over 7 days that the FUTILE TEAM of ACT has not been able to resolve the broadband issue at my place and I have given up calling them, having already made over 14 calls to the Customer Care in the course of over 7 days, speaking to them for a total of over 90 minutes).

Absolutely shocked at the ineffectiveness. And I'm hoping over hope that no customer gets treated the way I was treated.

I am a graphic Designer and I have paid money with shutterstock.com for the purchase of license images but ACT broadband prevents me from doing that too. I repeatedly called them and complained but I have received no feedback until now and yes I do download from the torrent sites but HOW CAN YOU BAN ALL DOWNLOADS and plus they charge me Rs2240 rupees monthly and say I can download 100GB. Nor am I terrorist nor am I distributing my content with any other sites yet you penalize me for no fault of mine. As of now it pauses all downloads by 99% and doesn't allow full download!

Hi, I am using beam internet connection. It is not working form 18th Aug 2014. I have registered complaint on 20th morning as 19th is holiday. When i spoke to customer care executive, he told that problem is resolved within 24 hours. But there is no response even after 3days. Whenever i call to customer care, they are saying problem will be resolved but no technician came to house to solve it. Even i requested them to arrange a call with their supervisors. They are saying supervisors are busy and cannot speak to me now. I called them 6times to speak to supervisor. Every time they are giving same answer. If they don't have time to speak with customers, what kind of service they are providing. When i register the complaint, they promised problem will be solved in 24 hours. Even after 4days, i am getting same answer that it will be solved in next 24 hours. Because of this i lost so many working hours and had some economic loss. If they cannot solve the problem, they should give reasonable time. They shouldn't give false promises to the customer and cheat them. my registered mobile number : [protected]

I have facing problems with my beam Internet connection since 10th August, 2014. I have continuously complaining the same to customer care and they have been closing the tickets without any actual resolution. I have not received a single call from the concerned persons. I have raised 5 tickets with beam customer care in this period and 4 of them are closed without even any intimation and no resolution provided. The existing open Service beam ticket no. is 13528157 which is opened on 18th August and no concerned technician has even called or visited to rectify the issue. I have been calling the customer care thrice a day and every time they say It will take 24 hours to rectify the issue. I am definitely fed with Beam fiber and if this issue is not going to resolve by end of today, I would switch the service provider and also take necessary legal action on Beam fiber. Please take appropriate action on this. Regards, Pavan Kothapalli Registered Mobile Number: [protected] Email Address: [protected]@gmail.com

Power discount waiver is not resolved Since : 3Months. I dont know how & where to start about the Relish Awesome Delay Done by Beam Since :3Months ive been calling customer care since :3months about : 20Tickets raised regards to Power discount. No resolution provided : but tickets closed on time.{ Reply : No response from the customer hence ticket closed } where i spoke to {+INFINITY} Customer care executives : they always convey : FCCkin 24Hr's.Sound irritating to me. just tell me, How is that possible without customer notice who asked you to close the ticket .if im not responding then call again.Human created : 24Hrs in World clock if you work for 8Hours cant you call me atleast :5Times/ Trust me i dont see it any where Monthly :200( Balance for :5Months) Shame on your part and your accounts Team. Why is should be on hold to speak to supervisor for LOng : 30Mionutes to get connected, . is he flirting with the customer .Or do you really have that many compalints where taking such long time. To Proceed with. Comn, I will request god to See this BEAM to be Closed ASAP.

Beam, So i don't to from where to start, but let me get straight. Since 3Long months i been calling customer care to provide my Power discount waiver which i supposed to receive for last :5Months. Every month : 200Rs.But since 5Months calling customer care to know my status has already gave me Suprise of : 1000Rs of Mobile balance deduction in my Fckin Post-paid Bill.Every time i call customer care they always say : We got your request we will be providing resolution within 24Hrs.where can any one believe total : 15Tickets raised all are closed but still problem is in process.Where all tickets are closed saying No response from customer Hence tickets closed. How a person can be without mobile phone for long 3Months yaar. shame on beam, Where there was account dept executive called me and they said, { SIR WE ALREADY SENDED TO BACKEND TEAM WE WILL PROCESS IT SOON }RESPONDED AFTER 2MONTHS.But till date process is going onn & onn.

Im totally confused why this Service provider should survive in the Market.Which don't maintain any database of connectivity issues. Tickets are being generated by Customer care and being closed without my Knowledge.When I try to know Beam they convey. We tried calling you but no response hence ticket closed. How is it possible where I'm being Chartered accountant I'm availble with Mobile phone All the Fckinn time. Top 5 services which required from any Internet provider / Beam provider provide all Opposite to it. 1.Slow issue( Fop Fluctuations, Even I should all the Proofs 15Mbps) 2.Customer care(All the time Bloody 24Hrs Turn Around Time) 3.Resolver tool( Never worked from date of Download To Till Date) 4.Connectivity Problem( Battery Back Up, Cable Disconnections, 7Handled servers will contain 12conneciton) How you guys manage you . 5.Collection executive:( Bloody people don't know how to speak to people) Top 5 services which required from any Internet provider / Beam provider provide all Opposite to it.

WE have raised numerous complains regarding some technical issues with our connections but no action has been taken from their end. Its almost been a MONTH now and yet they haven't sent any representative to resolve this. Their sales team is very well trained at delaying customer's complains and providing them with FALSE reassurance time and again!! We are THOROUGHLY DISAPPOINTED !!

I am an ACT broadband user. Registered Mobile no - [protected] Name - Nandita Saini I am giving continuous complaint but it is not getting resolved permanently, this is become a pain now. need kind intervention on the same. thanks & regards Nandita

from last 10 days facing internet connection problem, technician came and look after the cable and told to affix a box which will help to get internet fast, for that beam cable will deduct Rs.100/- from my monthly bill, I am not obey to set a box in my home, from that time no person is responding to look after my issue, one of the technician told i[censored] want the connection u have to set a box in your home otherwise company will not provide internet services to you. daily two or three times i am calling tpo customer care they are raising the tickets to other higher departments but no result. In this regard the complaint has made.

Hello, I have taken Beam Internet connection in the month of JULY. my internet connection is down from August 3rd 2014, i have been calling their customer service centre daily two times but i didn't get any response or call back from their backend team. I have taken this connection for preparing for competitive exams, IBPS registeration last date was today[AUG-11-2014], i couldn't apply due to Beam Telecom's lack of responsibility. Please do me justice in this issue

I'm using Beam Fiber (Account No #294425) for internet connectivity. I’m using a half-yearly pack and the amount for the same has been paid well in advance. From past few days I'm facing frequent internet disconnection, especially at night hours (from 7PM). I’ve registered many complaints with Beam Fiber, but the complaints are just closed without any resolution. Every time I was asked to wait for 24hrs but no action has been taken from their end. And no technicians were sent to my home to check for the issue, even for a single ticket. For each and every call to the customer care I’m spending around 30/-Rupees. So far I’ve spend around 300/-Rupees which is almost equal to my 20 days of Internet connection. I’ve even registered complaint with Beam Telecom – Nodal Officer([protected]@beamtele.com) and Beam – Appellate Authority(appellate.[protected]@beamtele.com), but no action is being taken from their end as well. Below are the few ticket number that I’ve raised for the issue. 13379884, 13380289, 13326468, 13335573, 13313628, 13390270 This issue is torturing me like hell. I want Beam Fiber to compensate heavily for this mental harassment.

Hi
I took a beam broadband Internet connection for 3 months later I was not satisfied with the service and I asked them to disconnect the services.But still I am receiving the threatening calls and emails messages that they will send agents to collect money.I am being harassed with this kind of calls, emails and messages. Due to this I am not able to concentrate on my work.Iam afraid that I might loose my job.Kindly do the needful ASAP.

Regards
Gnani.

Hello, I have submitted all the documents for obtaining the connection. I received a call yesterday around 5 o clock in the evening from [protected] saying they will be visiting the house in next half an hour. I cancelled all my plans and was waiting for them but nobody visited. Even after I called many they did not respond. i have been trying to reach them from morning but no response from their end. Very much disappointed with...