ACT Fibernet Complaints & Reviews

We have taken a corporate connection from Beam Telecom. Our account number is 591376, We had to resort to you upon your team’s failure to rectify the power issue with our internet connection at Chandanagar-PJR area. We have been facing the issue of loss of internet connectivity during power outages in the area due to failure of the battery in your equipment. We have been raising tickets on this issue since 28th February. Hope you understand...

Reg mob - [protected].The Worst ISP provider in the world. Completely unreliable. From the last 3 months i am getting frequent connectivity issues and when i complaint customer care they always come up with same set of sentences that within 24 hrs issue will be fixed. but it never happened. Despite of calling 100 times nobody responded. the only thing that they did is just dropped couple of messages into my inbox. I was assured that issue...

To whom so ever the hell it may concern,
After I write my complaint I don't to see a reply like ---Dear Fool(customer) We will resolve the earliest.
I'll rip you into pieces...
I have faced a huge loss in my business due to the problem you guys have put me in [protected] this is my registered mobmobile number if this issue is not resolved I'll go public with it and promote skytel any how I am going to...

Hi this is kiran from hyderabad i have took the beam connection for six months package i have paid the total amount in advance..after two months i have upgraded my package to 4MBPS from 1MBPS. But from services they did not mention any due date for paying the upgraded amount after some time they disconnected the connection without intimation..after paying the amount called to the customer care for Re-Activation they are simply irresponsible...

Hi, We got ACT BB around Feb 2014 and it was working fine till April. In May it just stopped working and when we raised a complaint we were sent a message it is resolved in 24 hours. But it was not working then also. Then we raised a complaint again and it got "resolved" message again and from that time our internet has worked for less than 10-15 days in total and we are caught in a loop of complaining and resolved messages. Request#1: Please...

I have been using Beam for more than one year. I wanted to shift my connection to new house and hence I logged a request for connection shifting. * When I logged the ticket to shift my connection, 48 hrs is the commitment given to me. It’s been more than 150 hours now and no sign of resolution. * First level support personals are not equipped with any information. The standard response I get "allow 24 hours more time". When I...

Hi, I have submitted all my document and the money on 19th june and i was told that the connection will be provided within one week. But i have not got the connection yet. The customer care of yours is totaly useless and does nothing to take care of your customer. Just like we teach the children ABCD you have taught them to ask for customer details and then say within 24 hours we will get back to you. Nothing works there. I have also...

My Name is Nahas (ACT#[protected]. My ACT broadband is not working from last 10 days.I registered a complaint on 15th Jun 2014 and they resolved it on 19th for few hours(3 hrs), I registered complaint again but still am facing the same issue. I have made number of call to customer support, always getting the message like "we are making this case as high priority case and passed it to field team". But no field person has contacted me still...

I have taken a ACT broadband connection and since last week there is no Internet connectivity. It took me three days to reach to customer care service (as the waiting period was very high, sometimes the number was busy, ete...etc). Somehow after three days I was able to speak to customer care executive and registered the complaint.

After 5 days of registering the complaint, the connection is still now working. Whenever I have...

I brought a 6 months plan with ACT on February - 2104 after paying Rs, 8732/-(inclusive of Rs 2, 000/- toward wifi router) in Bangalore. All was well till May20 and suddenly my broadband stopped working, after due diligence found out that the wires have been cut town by some influential man in the area(13th cross st, Venkatapura, - Bangalore) as it seems ACT is supposedly not to be operating in this area and has entered in to this region...

Hello, For the past two days, I was trying to reach your customer care and it infinitely going through a waiting response. My Internet is not at all working and there are frequent disconnection issue also. My customer id : 460564 and user Id : 10688102. I have already send an email to [protected]@acttv.in and there was no response. Please let me know whom can I contact? If you don't have proper customer care, how can you provide...

My Act broadband connection is not working since last one week and I have registered a complaint with ACT customer care on 16 Jun 2014. I have been following up with their customer care team every day for resolving the issue. The surprising act is that I have not received any call from their technical team as promised by their customer care executives that I would be receive a technical team member call to fix the issue over phone. I have...

I have recently taken a ACT broadband connection and after installation I'm unable to connect it internet. Ethernet cable is not at all detected. I have been calling for service, the personnel attends the call and assures to fix it. I'm trying from 2 days he is giving the same reply. Pathetic service, henceforth I have complained the same to consumer forum. My username:10893600. Thanks, Manoj [protected]...

I have a Broadband connection from Beam Telecom Pvt. Ltd. H.No. 8-2-610/A, TRZ Arcade, Road, No. 10, Banjara Hills, Hyderabad 034, and H.No. 502, Amsri Shamira, Opp. St. Marys College, Old Lancer Road, Sec'bad -061, Receipt for paying Rs. 6174 on March 14 for six months service in advance. From 30 May to June 15 I put it on hold, as I was out of station, but they have not reconnected even after requesting more than ten times on 16 June, 17...

Hi, We have Beam Fiber broadband connection and recently we had a connection problem and complained to customer care and the response we got is within 24 hours the representative will come and fix the issue. Now, it's 6days(144hrs) and we made frequent phone calls, but we received same answer saying that representative will come and fix it in 24 hrs, but no one turned up. I do online trainings and project works for students in abroad,...

Dear sir I have applied for new internet connection from Beam fiber in hyderabad on 6th June, 2014 and immediately the technical team has arrived at my house to collect the payment of Rs.1672/- and assured me the connection in 48 hrs and has given me the receipt with A/c. no.733936. They have installed the cable also the next day., ie. on 7th June. Thats the end of their service. From that day on wards i am keep on calling to the customer...

Act Team, Please act soon. 29th May had given request for shifting of connection from one Flat to another in the same premises. today is 16th June. Everyday i keep calling your customer care and I get the same response that a technician will call me by EOD. are you sure you have a techinician who will give me a call?...

Hi Team, This is horrible, how many complaints a person can raise and Remember useless ticket numbers and waste money calling you customer service, its almost 12days I don't have Internet connection, your team kept on telling Sending technician, where you are sending him, United States to sit and search in GOOGLE from there my home address, from Bangalore to Bangalore local how many days you need to send, I am telling you people...

Hi All, My name is Murali V, I live in Hoysala Nagar and I am writing to you after having spoken to the customer care, emailed help desk It’s been 3 weeks now since my Internet connection is not working properly. I lodged a complaint with Act 2 times and I was assured my Internet issue would be fixed by 6:30 pm on June 11th June. Compliant number # [protected] and [protected] and everyday trying to reach customer care and inform on current...

ACT Broadband account number: 817206 (Chennai) We took the ACT broadband connection on 31-May-14. The very next day broadband was not working continuously for 36 hrs. From 31st May till 11th Jun we have registered about 6 complaints for each connection outage. There were no proper response from ACT customer care. Every time we had to continuously follow up to get the issue resolved. Please help to get the amount of Rs.1799 that we...