ACT Fibernet Complaints & Reviews

I have not been having connectivity and informed the customer care almost 8 times but they only make false promises and The problem is still not solved nor have I got any calls from customer care. Very poor service from them. Hopefully making this complaint might turn around something ...

Atria Convergence Technologies (ACT) Subject: Bad Management process & False Timelines Hello Sir, The sales personnel of ACT was very friendly & prompt in his job. His cordial behaviour influenced me to take up ACT broadband/fibernet connection at the earliest. I filled up the required forms & handed over the necessary on 18/Oct. I received the confirmation of documents received by the company on evening of 19/Oct. It was said the broadback will be connected by 10 days & to my surprise, the technicians came in on 20/Oct to set up the connection. When i made the necessary check of the connection on the same day, the internet was not working as promised. So i called on the morning of 21/Oct to raise a complaint. The complaint was registered & I received the Request # Request #: [protected] Assurance completion time: 24 business hours. In these 24 business hours, I have provided sufficient reminder calls so that the issue gets completed within the promised timeframe. As the issue was not fixed by 24 business hours, I called again on 24/Oct to register my protest. I was assured again by the call center person & the floor manager that it would be resolved by end of day. But ACT failed to keep up with their promise. I called again as reminder on the evening of 24/Oct only to know it would not be fixed on this day. The issue is not yet fixed and ACT is only busy providing reasons & false promises. ACT should revisit on the promises they make to their consumers & should proactively follow up on the issue themselves. As service providers, ACT should keep the consumers informed on regular(twice a day) basis the steps taken to get the issue resolved. If the issue is not fixed by promised time, the company should proactively reach out to the consumers to inform. Also the management should provide the right time frame estimating the employee/ contractors count to be provided through the customer care executives. ACT should be provided strict warning to fix their incorrect/bad Management Process. ACT should also be held responsible to proactively call the customers to provide the feedback of complaint resolution every 4 working hours until the issue is fixed. By the way, the issue is not yet resolved. Hoping it would be fixed at the earliest. Thanks Karthik Shivashankar karthik.[protected]@gmail.com

Initially speed and FUP limit was very good, Last month they announced to increase the speed and usage limit. But Usage limit crossing very soon. I went to out of station for 5Days.While moving consumed unit was 20.3 GB after coming back when I checked the consumption rate is 38.8 GB. I made the complaint regarding this but still didn't get reply. They will provide only 20GB instead of 50GB.

IAM MOHAN KRISHNA KATTA UUSER OF BEAMTELE COMMUNICATION SERVICES FOR PAST 2 MONTHS AND MY ACCOUBNT NO IS 783264 .ON 20 OCTOBER MY SERVICE SUDDENLEY STOPPED AND I CALLED TO THE COUSTUMER SERVICE CENTER AND MADE A COMPLAINT ON IT AND FROM PAST 5 I HAVE BEEN CALLING DAILY 2 TIMES A DAY AND THEY ARE TELLING WE ARE SORRY FOR THE INCONVINENCE AND YOUR PROBLEM WILL BE RESOLVED IN 24 HRS BUT THERE WAS NO SERVICE MEN AT MY DOOR . " THIS IS BY FAR THE WORST INTERNET SERVICE PROVIDER I HAVW SEEN".

Hi Team, I have raised a tickets more than 10 from last one month onwards with BEAM Telecom to provide Power Back up / Battery back up facility . But no response from BEAM support engineer team. Ticket will be closing after raise 24 hours automatically with out any intimate. If we call BEAM support Team[protected], Simply they will response as we will resolve this issue with in 24 hours. But really they are not taking care from the last one month on wards on the same issue. Please find the attached bellow some of the sample tickets for your reference: Ticket#: 14464933 14460423 14443658 14418060 14351695 Please help me to get resolve this issue or help me to get back the paid money from BEAM by disconnect the net. Thanks in advance!! Best Regards, Rama Jogarao. [protected], Bandary Layout, Nizampet Village, Hyderabad.

My ticket No is #14451499. My Internet is not working for past 2 days . I have complained to CC, Escalation Team and mailed to nodal office also highlighting that even after commitment from the CC and Escalation teams the issue still has not been resolved. To add on to this, CC and Escalation team kept lying that the issue would be resolved by yesterday. Why cant they just admit that they are incompetent to resolve the issue in 24 hours as claimed by them.Their service is pathetic and they don't care about the customer problems created by their worst services. They charge advance while half of the time the Internet doesn't work. The other Internet providers are much better. - Abhishek

Hi Team, I am an existing customer of beam. Since last 3 days am facing Internet issue. Yesterday around 9 AM I register the complain and requested to resolve. Again by 12 O'clock again I called to CC and updated that I can't be available on Friday and requested to resolve the issue by yesterday only. At both the calls your executives are assured that technician will visit by yesterday which not happened. Again today I called and call is escalated to Mr. Mahesh (from Escalation team). He told me that technician team is updating that there is issue with main set top box at my area. I told him that your technician is lying as there is Internet with other customers in my apartment and also no one from Beam visited my location. After this he told that this issue will take uncertain time and I can send mail to management if am not satisfied with the answer. Please let me know is this is the right approach to behave the customer. I am bringing this to your knowledge and believe you people will take immediate action. Complain Number is 14456569

I'm from Teynampet, Chennai. I've applied for ACT fibernet connection by submitting the form and paid the amount by cash of Rs. 1622/- to the guy (Suresh [protected]) who came to my home on 13-Oct-14. He promised me that I will get the connection within a week. It's been 10+ days and no guy came for the installation setup. I called the customer care and provided the CAF number and registered mobile, they said they don't have the information updated in their systems yet. So I called Suresh [protected], the guy who collected the form and money from my home, he kept avoiding my calls. After calling him over and over, he finally attended my call and gave silly excuses like it is raining heavily so the installation guy has not come to my place. In fact, it wasn't even raining that day. After Diwali got over, I called him again. He gave me his manager's number - Vijay [protected] and asked me to talk to him. After calling Vijay, he was searching for my form, seems they have missed my form somewhere and said he will call me back in an hour. I waited more than an hour but no calls from him. When I called him after 2 hours, he said they have declined my application 2 days ago but not even inform me saying the reason - my area is "slum". We are in Teynampet (a well centered & developed area in Chennai) for more than 8 years and this isn't slum. They even mentioned that they will provide ACT fibernet connection in Teynampet area in their website. I got so angry and demanded him to give his boss number. He said his boss will call me but didn't even call me yet. "*TRUST ME GUYS, DONT GET FOOLED BY THIS ACT FIBERNET - IT IS A DAY LIGHT ROBBERY, I HAVE NOT GOT CONNECTION NOR MY MONEY BACK. DO NOT RECOMMEND THIS TO YOUR FRIENDS/FAMILIES*"

Solve my connectivity probpem... My id: 698991. Satyam plywood and hardware. I gave many complaints but no response from ur team..here are ticket no: 14397536, 14385739, 14385774, I called more than 20 times, for the same thing. But every time thEy say that problem will solve in 24 hours, but not yet solved. Some times they even promised me that technician will attend in 2 hours, but no responce. I made advance payment for 6 months, and thiz is first month. In that 12 days there is no connectivity. I want u to claim thEse days in my account, becoz o[censored]r dirty services...

Beam cable is providing worst service to the customers and they are least bothered about retaining the customers. I have raised around 6 tickets with respect to frequent disconnection and each time they closed the ticket without proper resolution and still the problem persists. Each time when i call to the customer care, i need to wait for around 20 mins and again loosing money over phone. I would strongly recommend not to go for Beam network. No proper managers in the company who can react to the customer concerns and fix the problem.

We are facing Internet connection issue from last 3 days we have given complaint to Beam customer service. Every day when we call them they are saying it takes 24 hours to resolve like that it passed 3 day still connection issue not resolved.This is the ticket number 14428325. We paid for 6 months that is the problem not able to shift another Internet service please help us.

I am really bad on beam service, If I call to customer care they taken compliant it will take 24 Hrs time. but it will take time 3 to 4 days. it will work again 3 to 4 days, again disconnection same problem. Last 30 Days they given service only 10 days. No toll free number to compliant, it will take to connect 10 to 20 min. we are paying to mobile bills equals to Beam bills.

The worst service ever experienced in my life. They have taken the payment of 6 months in advance on 7th October, 2014 and promised to give us connection by 10th but they have given on 14th October, 2014 evening. And on 15th itself the net got disconnected and when we call customer care there is no response from them and said an silly issue that the problem is by connecting it to your router. We have raised so many complaints till now, every time they used to say with in 24 hours your issue will be resolved, but its already 144 hours but still now we didn't get any response from them still waiting. Hoping so that they would respond after completion of my Internet pack.

Merchant Site URL : http://www.beamtele.com Order Number: bt[protected] PayBill through CCAVENUE-382243 on 18-Oct-2014 I paid an amount of Rs.680/- towards beamtele Internet service on the concerned date. In my account the amount is debited on the same time i.e., 18-Oct-2014 12:36 A.M. The beamTelecom is saying that, they till now didn't received payment. They stopped my service from 18-Oct-2014. I called them 5 times on 18-Oct regarding about this issue that i paid an amount through online and i also received the mail from CCAVENUE. But they saying that they didn't received amount. I called again on 19-Oct but they saying the same thing Please i loosed my business on Saturday please i want to take serious action on BeamTelecom Please raise this issue and help me Thanks & Regards Kiran Mendi

Merchant Site URL : http://www.beamtele.com Order Number: bt[protected] PayBill through CCAVENUE-382243 on 18-Oct-2014 I paid an amount of Rs.680/- towards beamtele Internet service on the concerned date. In my account the amount is debited on the same time i.e., 18-Oct-2014 12:36 A.M. The beamTelecom is saying that, they till now didn't received payment. They stopped my service from 18-Oct-2014. I called them 5 times on 18-Oct regarding about this issue that i paid an amount through online and i also received the mail from CCAVENUE. But they saying that they didn't received amount. I called again on 19-Oct but they saying the same thing Please i loosed my business on Saturday please i want to take serious action on BeamTelecom Please raise this issue and help me Thanks & Regards Kiran Mendi

I Syed Salahuddin Ahmed is a beam customer for more than 3 years and currently on B-Max 999 plan. I had previously placed a complaint on October 2 on this forum for frequent disconnections and limited connectivity. Well the person whom I spoke to said to me to place further complains on beam portal page but whenever I tried to reach the portal page after I used to write my complain it used to say your session has timed out and again I tried couple of times but always my session expires and for so many days my complains never went through. Then on October 10th I placed a request on [protected]@beamtele.com through my email for increasing my package speed as still I am having lot of slow speed issues and I mentioned that your rival hathway is offering 50Mbps speed with same download limit and same price, I was told that my complaint has been escalated to concerned team and I will be contacted and till next 6 days I was not given any message and no one contacted me (This shows how beam gives a damn attitude to customer) when I again placed a complaint on October 16th I was contacted on 17th through mail (not even a call from the customer service executive apologising for the delay more importantly I think the team has to save the company money so if they waste it in a phone call the company will incur loss) and also a ticket generated with number 14381361 then no one contacted me on 17th itself as I already wasted so many days. Then on 18th at a odd hour of 8:30 p.m the technician called and asked me what is the problem and I explained to him that there is frequent slow speed in connection (LOOK AT THE PHOTO I ATTACHED WHICH IS 100% TRUE AS FAR AS YOUR CONNECTION IS CONCERNED). Even though I have 15 Mbps speed the youtube vidoes I watch freeze midway and it keeps showing buffering but never moves forward and my downloads stop at sometimes 95% or even 99% and I loose connection it gives error unable to contact the DHCP server check your internet connection and try again so I have again download this same file and this has messed up my download limit (WHAT IS USE OF HAVING 60GB LIMIT WHEN IT IS BEING LOST FOR FREQUENTLY DOWNLOADING SAME FILES) because downloading the same file 2-3 times accounts to extra usage. The technician said if there is fiber cut or box problem I can fix it but slow speed is from server and I cant do anything in this regard you have to complain to the beam fiber company and they have to fix it from server. That is why I had asked beam to atleast increase the package speed to 30-35 Mbps if not 50 Mbps which is being offered by your rival hathway so that even if speed becomes slow it still will perform better but I think beam is more concerned about their profit rather than keeping the customer happy. Anyway cutting the long story short beam is not able to provide me proper service so I have taken decision to disconnect their services as I cant keep going through the same story again and again and keep suffering so please contact me and advise as to how I have to proceed to obtain a disconnection, I dont want your services from next month itself. My name is Syed Salahuddin Ahmed. My contact no is [protected].

I have applied for a new connection on Oct 10, 2014, till now i have not received the connection. Please note that I had been promised by your Sales Executive (Venkat, 8033), during the application that connection will be done within 5 days. If I am not getting the connection before Oct 20, 2014, I want back my cheque payment.

Account ID: 725054, I have big issue which is non-secure Internet connection from BEAM Telecom. On my local machine I am able to see many more other customers’ logins one by one daily which is able to use their internet with their logins & able to their full details (address & phone numbers) so it may lead to the more usage of their limited download/upload. I send the screen shots to BEAM support. At the same time Others also may use my Internet connection. It may lead hacking the connections. This is very poor secure connection from the BEAM. Two days back I have called customer care, finally concluded that they can't do anything. Thanks & Regards, Ramesh P

Hi, I have opted the new connection on 24 September 2014 Agent name:Srinivas ctc#[protected] came home and we agreed to make advance payment for a plan for 6 months (Cheque and documents given) Paid an amount of Rs 2657/- bill#235083 invoice#514754 and did not get the connection till today and we have made numerous calls to the Customer care and this agent however there was no proper response from any of them I have raised a refund request for my amount Whenever I call Beam Customer Care they are saying that their executive will call me back and now when we call they state a check would sent to our home however haven't received the check yet For these follow ups and without connection BEAM PROVIDES A VERY BAD SERVICE CHEATED US BY TAKING AMOUNT WITH ANY CONNECTION Could you please suggest me how to get my refund ASAP.please take a strict action against them as they are cheating their customers in such a way

sir, i am using beam fiber internet connection since 26th august 2014 with a plan of Rs 2657/- for 6 months and not even a single day since the day of installation i have received proper/good internet connection. i have called customer care 100's of times and tried to complaint regarding this issue but there was no proper feedback from their side and most of the times when i tried to contact their manager through customer care i was always put on a hold for more than 15 minutes and finally after tiring i have to cut the call. is this the way to deal with customer queries ???? my user name is "vishesh.[protected]@gmail.com" and account id is "779186". on any of my complaint i got no response ever from beam customer suport and none any technician was sent to my address to rectify my problem. please help me out from this problem immediately and kindly refund back me my amount. Rinki agarwal [protected]