ACT Fibernet Complaints & Reviews

I am a customer of Beam Telecom, I stopped using that service and I requested for refund on 29th Sept, 2014. Still No response from their end. I used to call every 10 days they are saying that we will be back with in 24 Hours. But still no response. Kindly help me in this regard. Account Number: 749482 Ticket number: 14119974 Reference Ticket No:14119974

Act team is very much interested in contacting mutiple time to ask for future month payment but when it comes to providing the service for which customer has already made the payment.Intenet connection is not established even after paying money for 24hrs

This has been my worst experience while dealing with any service and a learning experience never to pay money before You get a confirmation of a service. One Ram chandra called me from ACT broadband and asked me to pay 1700 for one months advance and was actually forcing me to pay 6 months advance of 6500 RS. its been over 15 days now, neither is Ram picking my calls nor is the customer care responding. they are a bunch of chaets please donot take thier connection if You want peace of mind. I am yet to recieve my refund.

Dear Team, I have requested for WiFi router and Battery backup issue on 9th Ocotober.14. Raised 16 tickets with customer care of Beam. Till now router is not given. Is this the way they serve the customers.? Please consider this on high prioirty and resolve at the earliest.. Ramakanth K

COMPLAINT FROM CUSTOMER ID 734523THERE IS NO INTERNET SERVICE FOR A MONTH TO DATE AND THE INTERNET HAS NOT BEEN SORTED OUT. I HAVE SPOKEN TO SEVERAL PEOPLE AND SEVERAL COMPLAINTS LODGED TO ACT OFFICE WITH SEVERAL COMPLAINT NUMBERS, IT WAS ALL TREATED AS A JOKE, EVEN SPOKEN AND WRITTEN MAILS TO NAMED REPRESENTATIVES INCLUDING YOUR CUSTOMER RELATION MANAGERS, MR .; XXXXXXXXXXXXAND HE PUT ME TO ONE AND MR xxxxxxxxxx.THEY FOUND THE ROUTER WAS FAULTY. WE PURCHASED A NEW ROUTER CISCO N300, A WEEK AGO AND ASKING ACT TECHNICIANS TO AND COME CONFIGURE. MADE SEVERAL REQUESTS LODGED TO YOUR ACT OFFICE AND MANY MESSAGES SENT TO REPRESENTATIVES. MR VISHWANATH ARRANGED A TECHNICIAN'S VISIT TODAY AT 2PM. NO ONE TURNED UP UNTIL WRITING THIS MAIL AT 8PM. THE PREMISES WERE MANNED ALL DAY TODAY AS THERE IS "NO EXCUSES" SAYING NO ONE OPENED THE DOOR. THERE IS NO COURTESY MESSAGE OR CALL FROM ANYONE. I HAVE BEEN STRUGGLING TO CONTACT. AGAIN, I PHONED AND REPORTED TO YOUR ACT OFFICE JUST NOW. THE GUYS AT YOUR OFFICE EVEN DON'T ACKNOWLEDGE MY CALL OR GENERATE A COMPLAINT NUMBER, I HAVE MAKING AN INTERNATIONAL CALL, I EXPLAINED TO THEM, EVERY TIME FROM UK COSTING AROUND 180RS PER CALL . I HAVE MADE AROUND 18 CALLS SO FAR TO SORT THIS MISERY! WE ARE HITTING THE HEAD AGAINST A BRICK WALL, DON'T KNOW WHAT TO DO OR WHOM TO COMPLAIN NEXT AT ACT TELECOM TV. NO ONE SEEM TO RECOGNISE THE PROBLEM AND PUTTING THE CUSTOMER AT FIRST. THIS IS PROVING AFTER SALES SERVICE IS A NIGHTMARE WITH ACTTV OR VERY VERY POOR CUSTOMER RELATIONS.THERE IS NO COMMUNICATION FROM ANY LEVEL OR NO ONE TAKE A COMPLAINT SERIOUSLY ENOUGH TO GET THE PROBLEM RESOLVED, PASSING THE BUGS TO VARIOUS PEOPLE IN THE ORGANIZATION, ALL ARE CULPRITS GOING ROUND IN CIRCLES AND MAKE ANOTHER COMPLAINT AGAIN IN A VICIOUS CIRCLE.PLEASE SEE ALL TAILED EMAILS. EMAIL [protected]@hotmail.co.uk

Hi, Made a complaint previously for connectivity issues. I was advised if I face further disconnections to place a complaint at [protected]@beamtele.com, which I did taking screen images. I wanted to speak to Mr.Mehboob who knows well my problems and said specifically to call me back but 3 days have passed and there is no response. Please call. My name is Syed Salahuddin Ahmed. My contact no: +91 [protected]

I had subscribed for 1 year because the service was so bad i cancelled the service 1 month back. 2nd month in progress still dint receive my balance money back. i have communicated with them several time no toll free number who's will pay for my mobile bills i'm very much fed up of their service regarding the same. can someone guide me to get my money back.

I had applied for this connection on 9th Oct. Sales person promised It will be done within in 5 days of time. After 5 days I called up customer care and they promised It will take 7 days then slowly they started telling 2 weeks then 18 days still I have not received. Sales person Name Damodar Reddy contact no : [protected] who stop responding my calls after I paid the amount. Technical person by name Anil, contact no [protected] who suppose to fix the line even he doesn't pick my call at all. When ever I tried to reach customer care they says the same thing "Sir wait for 3 more days" either they don't fix the connection or don't refund. My user id : 1041253 Request No: [protected]

I am using ACT Broadband. Today for some reason I felt slow speed. I logged in to check the speed and I was shocked to seed that my connection was reduced to 512 kbps. Then I wanted to cross check whether I hav crossed the FUP limits. To my surprise in act portal I was not getting any usage details but a blank page. On complaining the same to customer care the one of executive started advising me for clearing the cookies and disconnect from router and connect directly. I never understood what is the reason since there is no relation to router and the internet speed. Actually the ACT is hiding my usage details and cutting down my internet speed. This amounts to clear case of CHEATING.I made several attempts to explain the same to Customer CARE staff but they are adament to not to listen but started advising me to do this that and what not which of course was useless advise.THE ACT PEOPLE STARED CHEATING CUSTOMERS and this practice can only be set right if some stringent laws are formed in India.

Hi, I made a call to beam fiber customer care atleast 6 times stating that the wire of the internet connection has come out from the main connection at the wire pole but there is no response till now from the Beam team for this simple issue. I have all my office work pending because of this issue but they don't provide proper service.Because of this poor customer service whole of my business is getting destroyed. How will the clients wait for me for 24 hours for some other issue that arise from time to time in the networks. Whenever i call them they just say to wait for 24 hours for this simple issue. How can i wait for this simple issue 24 hours. This is a very poor customer care that i have seen in my entire career. Whenever i try to talk to them on live chat they just don't reply back. They are not at all interested to fix the issue. The customer service just try to finish the call by giving some or other answer. My complaint ticket number: 14477073.

I have not been having connectivity and informed the customer care almost 8 times but they only make false promises and The problem is still not solved nor have I got any calls from customer care. Very poor service from them. Hopefully making this complaint might turn around something ...

Atria Convergence Technologies (ACT) Subject: Bad Management process & False Timelines Hello Sir, The sales personnel of ACT was very friendly & prompt in his job. His cordial behaviour influenced me to take up ACT broadband/fibernet connection at the earliest. I filled up the required forms & handed over the necessary on 18/Oct. I received the confirmation of documents received by the company on evening of 19/Oct. It was said the broadback will be connected by 10 days & to my surprise, the technicians came in on 20/Oct to set up the connection. When i made the necessary check of the connection on the same day, the internet was not working as promised. So i called on the morning of 21/Oct to raise a complaint. The complaint was registered & I received the Request # Request #: [protected] Assurance completion time: 24 business hours. In these 24 business hours, I have provided sufficient reminder calls so that the issue gets completed within the promised timeframe. As the issue was not fixed by 24 business hours, I called again on 24/Oct to register my protest. I was assured again by the call center person & the floor manager that it would be resolved by end of day. But ACT failed to keep up with their promise. I called again as reminder on the evening of 24/Oct only to know it would not be fixed on this day. The issue is not yet fixed and ACT is only busy providing reasons & false promises. ACT should revisit on the promises they make to their consumers & should proactively follow up on the issue themselves. As service providers, ACT should keep the consumers informed on regular(twice a day) basis the steps taken to get the issue resolved. If the issue is not fixed by promised time, the company should proactively reach out to the consumers to inform. Also the management should provide the right time frame estimating the employee/ contractors count to be provided through the customer care executives. ACT should be provided strict warning to fix their incorrect/bad Management Process. ACT should also be held responsible to proactively call the customers to provide the feedback of complaint resolution every 4 working hours until the issue is fixed. By the way, the issue is not yet resolved. Hoping it would be fixed at the earliest. Thanks Karthik Shivashankar karthik.[protected]@gmail.com

Initially speed and FUP limit was very good, Last month they announced to increase the speed and usage limit. But Usage limit crossing very soon. I went to out of station for 5Days.While moving consumed unit was 20.3 GB after coming back when I checked the consumption rate is 38.8 GB. I made the complaint regarding this but still didn't get reply. They will provide only 20GB instead of 50GB.

IAM MOHAN KRISHNA KATTA UUSER OF BEAMTELE COMMUNICATION SERVICES FOR PAST 2 MONTHS AND MY ACCOUBNT NO IS 783264 .ON 20 OCTOBER MY SERVICE SUDDENLEY STOPPED AND I CALLED TO THE COUSTUMER SERVICE CENTER AND MADE A COMPLAINT ON IT AND FROM PAST 5 I HAVE BEEN CALLING DAILY 2 TIMES A DAY AND THEY ARE TELLING WE ARE SORRY FOR THE INCONVINENCE AND YOUR PROBLEM WILL BE RESOLVED IN 24 HRS BUT THERE WAS NO SERVICE MEN AT MY DOOR . " THIS IS BY FAR THE WORST INTERNET SERVICE PROVIDER I HAVW SEEN".

Hi Team, I have raised a tickets more than 10 from last one month onwards with BEAM Telecom to provide Power Back up / Battery back up facility . But no response from BEAM support engineer team. Ticket will be closing after raise 24 hours automatically with out any intimate. If we call BEAM support Team[protected], Simply they will response as we will resolve this issue with in 24 hours. But really they are not taking care from the last one month on wards on the same issue. Please find the attached bellow some of the sample tickets for your reference: Ticket#: 14464933 14460423 14443658 14418060 14351695 Please help me to get resolve this issue or help me to get back the paid money from BEAM by disconnect the net. Thanks in advance!! Best Regards, Rama Jogarao. [protected], Bandary Layout, Nizampet Village, Hyderabad.

My ticket No is #14451499. My Internet is not working for past 2 days . I have complained to CC, Escalation Team and mailed to nodal office also highlighting that even after commitment from the CC and Escalation teams the issue still has not been resolved. To add on to this, CC and Escalation team kept lying that the issue would be resolved by yesterday. Why cant they just admit that they are incompetent to resolve the issue in 24 hours as claimed by them.Their service is pathetic and they don't care about the customer problems created by their worst services. They charge advance while half of the time the Internet doesn't work. The other Internet providers are much better. - Abhishek

Hi Team, I am an existing customer of beam. Since last 3 days am facing Internet issue. Yesterday around 9 AM I register the complain and requested to resolve. Again by 12 O'clock again I called to CC and updated that I can't be available on Friday and requested to resolve the issue by yesterday only. At both the calls your executives are assured that technician will visit by yesterday which not happened. Again today I called and call is escalated to Mr. Mahesh (from Escalation team). He told me that technician team is updating that there is issue with main set top box at my area. I told him that your technician is lying as there is Internet with other customers in my apartment and also no one from Beam visited my location. After this he told that this issue will take uncertain time and I can send mail to management if am not satisfied with the answer. Please let me know is this is the right approach to behave the customer. I am bringing this to your knowledge and believe you people will take immediate action. Complain Number is 14456569

I'm from Teynampet, Chennai. I've applied for ACT fibernet connection by submitting the form and paid the amount by cash of Rs. 1622/- to the guy (Suresh [protected]) who came to my home on 13-Oct-14. He promised me that I will get the connection within a week. It's been 10+ days and no guy came for the installation setup. I called the customer care and provided the CAF number and registered mobile, they said they don't have the information updated in their systems yet. So I called Suresh [protected], the guy who collected the form and money from my home, he kept avoiding my calls. After calling him over and over, he finally attended my call and gave silly excuses like it is raining heavily so the installation guy has not come to my place. In fact, it wasn't even raining that day. After Diwali got over, I called him again. He gave me his manager's number - Vijay [protected] and asked me to talk to him. After calling Vijay, he was searching for my form, seems they have missed my form somewhere and said he will call me back in an hour. I waited more than an hour but no calls from him. When I called him after 2 hours, he said they have declined my application 2 days ago but not even inform me saying the reason - my area is "slum". We are in Teynampet (a well centered & developed area in Chennai) for more than 8 years and this isn't slum. They even mentioned that they will provide ACT fibernet connection in Teynampet area in their website. I got so angry and demanded him to give his boss number. He said his boss will call me but didn't even call me yet. "*TRUST ME GUYS, DONT GET FOOLED BY THIS ACT FIBERNET - IT IS A DAY LIGHT ROBBERY, I HAVE NOT GOT CONNECTION NOR MY MONEY BACK. DO NOT RECOMMEND THIS TO YOUR FRIENDS/FAMILIES*"

Solve my connectivity probpem... My id: 698991. Satyam plywood and hardware. I gave many complaints but no response from ur team..here are ticket no: 14397536, 14385739, 14385774, I called more than 20 times, for the same thing. But every time thEy say that problem will solve in 24 hours, but not yet solved. Some times they even promised me that technician will attend in 2 hours, but no responce. I made advance payment for 6 months, and thiz is first month. In that 12 days there is no connectivity. I want u to claim thEse days in my account, becoz o[censored]r dirty services...

Beam cable is providing worst service to the customers and they are least bothered about retaining the customers. I have raised around 6 tickets with respect to frequent disconnection and each time they closed the ticket without proper resolution and still the problem persists. Each time when i call to the customer care, i need to wait for around 20 mins and again loosing money over phone. I would strongly recommend not to go for Beam network. No proper managers in the company who can react to the customer concerns and fix the problem.