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Aircel Complaints & Reviews

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Updated: Aug 8, 2025

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My postpaid number is from karnataka but i am in kolkata for some work in the mean time my connection has cutted due to my bill credit limit was in near by my limit. Then i paid my bill in Kolkata City Center Outlet they have given me the bill payment receipt but it was not activated after 3 hours as they said. Again I went to them they said that we dont know about it because it is other circle's number but we are sending them mail for it they will open your line within 3 hours but after 25 days also my connection is still suspended. pls look into this matter because it is an official number. If any clarification pls call on +91 [protected].

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Aircel Customer Care

from Mumbai, Maharashtra

Apr 1, 2015

Verified Support

Hi Soumyadip Nag Biswas,

Thank you for reaching us at Social Care.

We have forwarded your request to the concerned department

and we will get back to you shortly with further updates.

Kindly feel free to write to us at [protected]@aircel.co.in for any further assistance on

this matter.

We assure you a quick resolution and the best of services at all times.

Thanks & Regards

Customer Service Officer | Social CareTeam

Email us @[protected]@aircel.co.in

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Address: Karur, Tamil Nadu

click this link from your aircel mobile for 99 rupees cheeting extra balance http://180.179.103.253/1/m/4/vp/vp.php?ref_id=1531393&pid=103 http://202.148.207.245:9093/API/CCG?refld=[protected] http://202.148.207.245:9093/API/CCG?refld=[protected]

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Aircel Customer Care

from Mumbai, Maharashtra

Apr 1, 2015

Verified Support

Hi செந்தில் குமார்,

We are sorry for the experience you had. Please share your concern with your complaint number and contact details at [protected]@aircel.co.in to help you.

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i have paid my bill on the March - 13th, of an amount of Rs 1000 against the bill of 1350, there was no bill receipt generated and i immedietly contacted the bill desk for the same. they assured me to the update the status at the earliest, they reverted back to me saying that my amount has been accepted by the merchant and the same shall be carried to by bill, . 'Today my out going is barred, with the bill amount of Rs 1600 +, on checking my mail there is a mail back from the bill desk that the amount is refunded by the merchant and shall be refunded to my account is 5 - 7 working days. i was not been informed about the same, and my out going is barred. Even if i pay my bill it will be reflected on my account in 72 working hours and i wlll have to wait till then. Aircel customer care is impossible to reach through phone. kindly help me on same

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Aircel Customer Care

from Mumbai, Maharashtra

Mar 31, 2015

Verified Support

Hi Chiky.

We are sorry for the experience you had. Please share your concern with
your complaint number and contact details at
[protected]@aircel.co.in to help you

Aircel Customer Care

from Mumbai, Maharashtra

Apr 8, 2015

Verified Support

Dear Chiky

As per our system records, your concern has been duly addressed. Hope the resolution offered meets

your satisfaction levels too.

We would like to thank you again for reaching us at Social Care.

Kindly feel free to write to us at [protected]@aircel.co.in for any further assistance on this matter.

We assure you a quick resolution and the best of services at all times.

Thanks & Regards

Customer Service Officer | Social Care Team

Email us @[protected]@aircel.co.in

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Address: Mumbai City, Maharashtra

Dear Team, This is to bring your notice that my incoming and out going call was disconnected . I have pay already 1000 rs on 23 march 15 . note when I got call from your collection team have clearly told me that we will way off your 100 RS for last month bill . then I want to know why my line has been disconnected . Also yesterday I call your call center team toll me that he will start my connection in 5 hr time still this is not happen . Can some one from your team to address this and closed out soon . This is happen 3rd time if same will happen again I will go to some other services .

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Aircel Customer Care

from Mumbai, Maharashtra

Mar 31, 2015

Verified Support

Hi NARESH R JADHAV,

Thank you for reaching us at Social Care.

We have forwarded your complaint to the concerned department

and we will get back to you shortly with further updates.

Kindly feel free to write to us at [protected]@aircel.co.in for any further assistance on

this matter.

We assure you a quick resolution and the best of services at all times.

Thanks & Regards

Customer Service Officer | Social CareTeam

Email us @[protected]@aircel.co.in

Aircel Customer Care

from Mumbai, Maharashtra

Apr 2, 2015

Verified Support

Dear NARESH R JADHAV

Thanks for writing in to us. This is
to inform you, post system check we have found that there is an
outstanding amount of INR 807 due to which the services are barred.
Kindly clear the bill to enjoy uninterrupted services.

Warm regards
Aircel Social Care Team

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Address: Madurai, Tamil Nadu

My name is V.Senthilkumar, No:[protected] Continous harrasement of sex sms ""dear subscriber, You have been subscribed to mastimall.Pl recharege account to continue enjoying this service"" I have not subscribed any with your company, you have been tortured me for last 10 days, I called customer service and informed, still it is continuing, Why should i not register complain with local police there after to court for continous sexual harrasement.

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Address: Ghaziabad, Uttar Pradesh

Dear Sir, I have been using Aircel No. [protected] of Delhi for last 7 to 9 years (approximately), which I had acquired from Mahipalpur, New Delhi. On 26 march 2015 I noticed that the SIM was not working, I called customer care from my friend's Aircel No. I was told that sim is still active and suggested to visit nearest Aircel Store (at Noida Sector-18, Near Metro Station). I was shocked to learn at the Aircel store that the owner of my aircel number [protected] is some TEENA. So the person sitting there didn't help me to get new sim (with same old number). So now I'm unable to get my no. which I had been using for last 7 to 9 years. Kindly help me. Regards, Vijai Kumar. [protected]

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Dear sir, Yesterday evening I recharged my phone with 29 rupees internet pack but the pack was not activated and 11.72 rupees main account balance was deducted as internet charges. I called 198 but the customer care executive refused to lodge complaint for the balance. Even I had not talked with him rudely (youcan check the recordings), he probably had blocked my calls to customer care as I have been trying since last night continuously but still they are busy.The internet pack is not yet activated.Kindly help.

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Aircel Customer Care

from Mumbai, Maharashtra

Mar 31, 2015

Verified Support

Hi Awadh.

We are sorry for the experience you had. Please share your concern with
your complaint number and contact details at
[protected]@aircel.co.in to help you

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Address: Thane, Maharashtra

I have aircel gsm sim of mumbai circle my number is [protected] . i have already registered a complaint for my balance deduction for random services which i never requested on 29/03/2015. however today again RS10 got deducted from my balance . i have not make a single call not used internet also not sent any sms still my balance deducted by RS10. in last 3 days total of RS15 deducted from my balance for random services which aircel peopel activating on my number. earlier also i have registered similer complaint after which they refunded my debited balance and told me that all vas services have been disabled and you will not face these issues again however in every 2-3 days i m facing issue of random balance deduction. request you to stop all vas services and refund my deducted balance.

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Aircel Customer Care

from Mumbai, Maharashtra

Mar 31, 2015

Verified Support

Hi Pratik,

Thank you for reaching us at Social Care.

We have forwarded your complaint to the concerned department

and we will get back to you shortly with further updates.

Kindly feel free to write to us at [protected]@aircel.co.in for any further assistance on

this matter.

We assure you a quick resolution and the best of services at all times.

Thanks & Regards

Customer Service Officer | Social CareTeam

Email us @[protected]@aircel.co.in

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Address: Lucknow, Uttar Pradesh

Recently from number of times when I recharge with 30 rupees recharge coupon then after few times 8-10 rupees suddenly deducted. When I contact your customer care they are unable to give a reasonable answer for my this problem & they gave me another number & told me contact on it for deactivating VAS from my number, when I called on it, then it says that I have not subscribed for any of VAS

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Aircel Customer Care

from Mumbai, Maharashtra

Mar 30, 2015

Verified Support

Hi Ravi

We are sorry for the experience you had. Please share your concern with
your complaint number and contact details at
[protected]@aircel.co.in to help you

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Address: Vellore, Tamil Nadu

Hello, today I recharged my aircel number with 147 rupees on getting a message from the company telling that it is a special offer for me and then on recharging i see that i was not given money as main balance and rather it went as PF. Which is very disappointing. I am also facing issues like high call rates compared to other network companies. Hence i am highly disappointed and want a immediate solution to my problem. I not given i will take further steps to get my money refunded.

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Aircel Customer Care

from Mumbai, Maharashtra

Mar 30, 2015

Verified Support

Hi Megha

We are sorry for the experience you had. Please share your concern with
your complaint number and contact details at
[protected]@aircel.co.in to help you

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Address: Thane, Maharashtra

I have aircel gsm sim of mumbai circle my number is [protected] .in past 15 days i have registered 2complaints of vas activation without my request after which they refunded my debited balance. they also informed me that all vas services have been disabled on my number however today again RS5 got randomly debited from my account with vas service which i never requested for. this is happening again and again every alternate day aircel activates vas services on my number without my request and cuts my balance .i want amount debited randomly from my account back and kindly stop all vas services permanently.

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Aircel Customer Care

from Mumbai, Maharashtra

Mar 30, 2015

Verified Support

Hi Pratik,

Thank you for reaching us at Social Care.

We have forwarded your complaint to the concerned department

and we will get back to you shortly with further updates.

Kindly feel free to write to us at [protected]@aircel.co.in for any further assistance on

this matter.

We assure you a quick resolution and the best of services at all times.

Thanks & Regards

Customer Service Officer | Social CareTeam

Email us @[protected]@aircel.co.in

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Address: Udaipur, Rajasthan

hello, I have done recharge of 189 for 3g service on my mobile number [protected]. even u got a message of that but still I am not able to use this service . so please do something and resolve my issue. its been already 2-3 week having the issue ...

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Aircel Customer Care

from Mumbai, Maharashtra

Mar 30, 2015

Verified Support

Hi Chanchal,

Thank you for reaching us at Social Care.

We have forwarded your complaint to the concerned department

and we will get back to you shortly with further updates.

Kindly feel free to write to us at [protected]@aircel.co.in for any further assistance on

this matter.

We assure you a quick resolution and the best of services at all times.

Thanks & Regards

Customer Service Officer | Social CareTeam

Email us @[protected]@aircel.co.in

Aircel Customer Care

from Mumbai, Maharashtra

Mar 31, 2015

Verified Support

Dear Chanchal

We regret the inconvenience caused, Kindly share the following details so that our team can look into your issue:Aircel No.Alternate No:Problem faced in laptop/Mobile phone:Error message received if any:Handset Model & Brand:Location (including nearest landmark where issue is witnessed)Duration of issue (problem since when)issue with a specific website or all websiteBrowser being used (Default phone browser or Chrome /Dolphin etc.)

Warm Regards
Aircel Social Care Team

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Address: Chennai, Tamil Nadu

When my mobile no. has been made to postpaid two months back, I was informed that the amount in prepaid will automatically be credited and only correct amount will be recovered from me. But it seems that there is no amount deducted from the prepaid so far. I may be informed whether I would get reduced from the amount in credit in prepaid or not so that I can pay the amount thanks.

Aug 9, 2021

Complaint marked as Resolved

Aircel customer support has been notified about the posted complaint.

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Aircel Customer Care

from Mumbai, Maharashtra

Mar 30, 2015

Verified Support

Hi P gopalakrishnan

We are sorry for the experience you had. Please share your concern with
your complaint number and contact details at
[protected]@aircel.co.in to help you

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Address: Jaipur, Rajasthan

Dear Sir/Mam, I recharged my number [protected] with 24 rs 2G Internet recharge.The mentioned validity is 30 days but it will end on 23days only due to which i lost my data and yesterday again i recharged with the same 24 plan again i got only 23 days validity.Please resolve this issue on ASAP basis. Thanks & Regards Himanshu Choudhary Mobile Number-[protected]

Aircel customer support has been notified about the posted complaint.

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Aircel Customer Care

from Mumbai, Maharashtra

Mar 30, 2015

Verified Support

Hi Hnc,

Thank you for reaching us at Social Care.

We have forwarded your complaint to the concerned department

and we will get back to you shortly with further updates.

Kindly feel free to write to us at [protected]@aircel.co.in for any further assistance on

this matter.

We assure you a quick resolution and the best of services at all times.

Thanks & Regards

Customer Service Officer | Social CareTeam

Email us @[protected]@aircel.co.in

Aircel Customer Care

from Mumbai, Maharashtra

Mar 31, 2015

Verified Support

Dear Hnc

As per our system records, your concern has been duly addressed. Hope the resolution offered meets

your satisfaction levels too.

We would like to thank you again for reaching us at Social Care.

Kindly feel free to write to us at [protected]@aircel.co.in for any further assistance on this matter.

We assure you a quick resolution and the best of services at all times.

Thanks & Regards

Customer Service Officer | Social Care Team

Email us @[protected]@aircel.co.in

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Address: New Delhi, Delhi

number :[protected] name : unknown he told me deposit 35000 in order to deliver me a mobile phone .. i deposited the money but now he is not responding my calls and its switched off all the time .. please help ..that is a lot of money .. i have been saving from 1 year..

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Address: East Champaran, Bihar

My Bihar Aircel no-[protected].last three days auto many pack are subscribed.but when I m connect the care then long time holding & phone r disconnect.not connect again.so please resolve my problem and refund my money.care have not manner how to talk customer.

Aug 9, 2021

Complaint marked as Resolved

Aircel customer support has been notified about the posted complaint.

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Aircel Customer Care

from Mumbai, Maharashtra

Mar 27, 2015

Verified Support

Hi Parashar,

Thank you for reaching us at Social Care.

We have forwarded your complaint to the concerned department

and we will get back to you shortly with further updates.

Kindly feel free to write to us at [protected]@aircel.co.in for any further assistance on

this matter.

We assure you a quick resolution and the best of services at all times.

Thanks & Regards

Customer Service Officer | Social CareTeam

Email us @[protected]@aircel.co.in

Aircel Customer Care

from Mumbai, Maharashtra

Mar 30, 2015

Verified Support

Dear Parashar,

You are not picking up the call.
However, we have deactivated all vas services.

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Address: Erode, Tamil Nadu

dear sir / madam i have lost my aircel sim [protected]. but i want same no . acutly use that sim id proof was mising . but i am givie that related sim call details . and lost my recharge also . i have submit my new id proof . but i want same no . i have complaint near by customer service centre erode . but i have not satisfied our response plz any alternate way . send me detail my mail p.[protected]@gmail.com . another contact no [protected]

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Aircel Customer Care

from Mumbai, Maharashtra

Mar 27, 2015

Verified Support

Hi P Subramani,

Thank you for reaching us at Social Care.

We have forwarded your request to the concerned department

and we will get back to you shortly with further updates.

Kindly feel free to write to us at [protected]@aircel.co.in for any further assistance on

this matter.

We assure you a quick resolution and the best of services at all times.

Thanks & Regards

Customer Service Officer | Social CareTeam

Email us @[protected]@aircel.co.in

Aircel Customer Care

from Mumbai, Maharashtra

Mar 30, 2015

Verified Support

Dear P Subramani

Thanks for writing in to us. This is to inform you, kindly visit your nearest Aircel store along with the following documents.Proof Of Address Proof Of IdentityTwo Passport size Photos

Aircel Social Care Team

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Address: New Delhi, Delhi

Dear team, I am highly demotivated after talking one of your executive in delhi office named NISHA.My phone no is [protected], as i was going out of the state i bought roaming pack + voice call recharge in which some data was also free(around 200 mb) But in spite of this i was charged heavily for calls as well as data.i was shocked for 3-4 mb data 40 rs deducted.total voice + data i was extra charged Rs 100 .Worst thing when i called customer care one of the executive NISHA talked very rudely u can check with your system. Please take my concern and resolve it asap. Thanks and Regards///

Aug 9, 2021

Complaint marked as Resolved

Aircel customer support has been notified about the posted complaint.

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Aircel Customer Care

from Mumbai, Maharashtra

Mar 26, 2015

Verified Support

Hi Fuse

Thank you for reaching us at Social Care.

We have forwarded your complaint to the concerned department

and we will get back to you shortly with further updates.

Kindly feel free to write to us at [protected]@aircel.co.in for any further assistance on

this matter.

We assure you a quick resolution and the best of services at all times.

Thanks & Regards

Customer Service Officer | Social CareTeam

Email us @[protected]@aircel.co.in

Aircel Customer Care

from Mumbai, Maharashtra

Mar 27, 2015

Verified Support

Dear Fuse,

With reference to your
query we would like to inform you that benefits of roaming pack and internet
packs are only applicable on Aircel network while in national roaming.

Further
as per our records you have used the services of shared Aircel number [protected]
on Vodafone Bihar network and get charged as per the standard roaming tariff.

We would also like to inform you that the services used on Aircel
Bihar network get charged as per the roaming rate cutter and pocket internet
pack and no discrepancy have been found.

Regards

Team Aircel

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Address: Kanpur, Uttar Pradesh

Hello I am Nirbhay singh and I am a User of Aircel UPEAST . I am regular user of Aircel Pocket internet service and I recharge with pI47 frequently.I am getting message from Aircel that i will get 1gb data + Free 1gb data in my next recharge on PI47 and since then I have did recharge of PI 47 two times but havent received extra 1gb data for both the time.

Aug 9, 2021

Complaint marked as Resolved

Aircel customer support has been notified about the posted complaint.

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Aircel Customer Care

from Mumbai, Maharashtra

Mar 26, 2015

Verified Support

Hi Nrbhay

We are sorry for the experience you had. Please share your concern with
your complaint number and contact details at
[protected]@aircel.co.in to help you

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Address: Mumbai City, Maharashtra

Missed call alert service started after repeated call from Number [protected]. No conformation message for activation was sent. After disconnecting the call immediately i received message, "Thanks for subscribing to Missed Call Alert at Rs.30 for 30 days validity.You will be renewed after 30 days.To unsubscribe SMS Stop to 155223." After telephonic talk with customer care executive he said that complaint is taken and deducted Balance will be credited soon, but No amount was received. I tried to contact again but my number [protected] was blocked from making call to customer care or complaint department. Dissapointed with the Aircel. Dont cheat customers by activating the services customer dont want At all.

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Aircel Customer Care

from Mumbai, Maharashtra

Mar 26, 2015

Verified Support

Hi Chirag

Thank you for reaching us at Social Care.

We have forwarded your complaint to the concerned department

and we will get back to you shortly with further updates.

Kindly feel free to write to us at [protected]@aircel.co.in for any further assistance on

this matter.

We assure you a quick resolution and the best of services at all times.

Thanks & Regards

Customer Service Officer | Social CareTeam

Email us @[protected]@aircel.co.in

Aircel Customer Care

from Mumbai, Maharashtra

Mar 27, 2015

Verified Support

Dear Chirag,

Case is already resolved as per SR raised CC and refund also done on 26th Mar'15 Post which closing balance was Rs 38.50

C

chiragkp007

from Mumbai, Maharashtra

Mar 27, 2015

I got the Refund. Thanks for the same. I would like to suggest that please make sure No value added services (VAS) should be started without customer conformation. Don't cheat customer in any way. Thats all I have to say. Thank you once again.

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