Aircel Complaints & Reviews

hi, I am trying to call many times to customrer care and even 198 no. for compalint but no one give response that is also no problem we can wait ..but what is thart all lines are busy and call after sometime and thanks for calling Aircel ..and just automatic disconnect the call.why this is happening while calling..after many time we can talk to person .You thinks this is the way to treat customer ? you are wasting so many time.

I have to lodge a complain against aircel for my no.-[protected]..on 13th june, 2014 I took a recharge of Rs. 47 for 2G data pack 500 MB at 8:45 p.m. and a top up of Rs. 10 at 8:50 p.m. The successful transaction numbers 207:UER[protected] and[protected] message was soon displayed on my mobile, and top up and recharge allotted and Rs.10 and 500 MB were given in the main balance…but as soon as I started turned on the internet, no page could be loaded…and also, my main balance had turned to 0 wen I checked…I don’t know how the compay turned my main balance into nil..maybe they cut the internet charges from main balance, but any page also had not been loaded even once, so it was not a possibility and even if it was, then also it was unfair, because I had got my data pack activated and message of allocation of 500 MBs had been sent on my mobile by the company..and also the data pack has not started working yet..
I called on customer care...i asked the employee on the other side of the phone to check what was the default…he asked me to hold on the phone for sometime, so that he could check the issue…then without replying, he disconnected the phone in a while… after that I tried calling again 20-25 times, but nobody picked up the phone and only voice message came each time, ”all our customer executives are busy, please use self help on 121” and then it disconnected automatically…it really was a big mental harassment now, that there was nobody to hear the issue also in customer support…
And this is not the first time that this kind of problem has occurred…two months back also I had made two transactions of Rs. 28 net pack and a top up of Rs 10. Same problem occurred then..and even charges were cut on calling customer care as the aircel network displayed vodafone there, and they could not get the idea also, how this problem was occurring…but that time I was in Noida and dehradoon respectively, so I thought that there might be a network problem on roaming…now this is my first transaction after that and again the same issue…I have lost money, my time calling the useless customer service of aircel, lost the availability of balance and internet in urgency…I have givern records of my this transaction..for the former recharges and top up of Rs. 28 each and Rs.10, it has been a while, so I myself will need time to search, but the transactions record of that must also be with the company that my balance was lost automatically and data pack left unused, which has happened same as of now…
This is my first ever consumer complaint, and the misconduct of the company really got on my nerves, so I had to do it..
Its my humble request to you, to please enquire into the matter..

I had recharged my mobile in 3g data card But it did not get updated to my mobile number, hence i tried reaching customer care for so many times, no body is responding on the same. Not only this is first time balance deducted for so many time for unnecessarily and It is very worst...and three times get the compliant no.1)1-[protected]. 2)1-[protected]. 3) 1-[protected]

I had recharged my mobile in online with rs 197 for 3g balance a week back, money got deducted from my bank account. But it did not get updated to my mobile number, hence i tried reaching customer care for so many times, no body is responding on the same. Not only this is first time balance deducted for so many time for unnecessarily and It is very worst customer care i have seen so far.. my mobile number [protected]...

I've been using Aircel since the past two years now. My number is (+[protected]. Between the two days, Saturday(14/06/2014) and Sunday(15/06/2014), Aircel deducted about 80 rupees of my main balance. Despite having an active GPRS pack till 16/06/2014, 80 rupees were deducted from my main balance on/during 14-15/06/2014. The same thing happened a week before this incident and an amount of 60 rupees were deducted. I was travelling during this period and couldn't get a recharge easily at the moment and due to this I couldn't receive nor make any calls. I have tried calling the customer care to register a complaint, but nobody receives any calls. To be precise I have called 68 times already and the customer care service is very poor. I want you(Aircel), to look into this matter, do the need-full and give me a refund of my money as soon as possible, as I had to face a lot of inconvenience because of this. Thank You.

Sub: Complaint regarding Mobile No. +91 [protected] Sir/Madam, Regretfully I am informing you that I was using an Aircel connection, number mentioned in the subject line. This SIM is misplaced inside my house and I am not able to get it back at all. I am trying to call to contact to Aircel Customer care for the last 10 days to block the SIM card but they are not responding me efficiently. They are playing with me like football. Sometimes they are stating we are not able to support you due to some technical fault and sometimes they are stating that call after sometimes. Sir, I would like to let you know that if something wrong happens due to this misplacement of SIM Card then who will responsible for the same? You are kindly requested to look into the matter and instruct the customer care support personnel to call me at the earliest to my alternate number, mentioned at the end. Thanking you Regards Sumit Kumar Contact No.: +91 [protected]

I am Vasu Dev From bilaspur Himachal Pradesh I have purchase an aircel number [protected] and my number was deleted after some time and i have buy again its duplicate sim from aircel sim but its again showing not in service means my number is again deleted. i want my number back for my business use. Thanks Vasu dev [protected], [protected]

Dear Sir/Madam, Few days before, they charged Rs.30 for subscribing Tinytv but when I sent a message to stop this VAS service I got a reply as u have not subscribed to any VAS but they took Rs 30 from my balance.Likewise i lost Rs.50 twice for such silly reasons, and whenever I tried to contact the customer care service every time I get the reply as it is busy. So pls tell me want is the solution for this and how can I contact the customer care service.And if this continues the I have to change your service . Please take necessaryactions as soon as possible

Sir Myself Surendra singh, and my cell no. [protected]. -On date 03.06.2014 128 rs deducted from from main account balance without any information. -I had been informed to custmer care but there is no positive response given by him. and he said to me you had been activate your net pack thats why your balance deducted. -but i did not activate any net pack. -due to this reason I did not faith on Aircel and I did not recharge with large ammount. -If I will be recharge with large ammount then again he deducte my balance and say to me you activate the new another services -In such case what we will do.

sir Myself Mohammad Abdul Kareem residing at siddipet, Medak District. My Aircel Number is [protected]. Iam getting problem in connection with the internet browsing. There is no tower located at siddipet. so many times i callled to customer care but there is no response. they are not giving proper answer and some people are saying that i[censored] have any problem regarding network better to change the network. kindly take necessary action so that we can utilise your offers at siddipet. Mohammad Abdul Kareem Cell : [protected].

I have bought a aircel prepaid 3G([protected]) card for my datacard on 9-Jun and it was actviated with 3G on same day. But i is getting connected with 2G only made complaint on 11-Jun as well, but still same situation. Made a complaint even today, still they are asking for 24 hrs to get connected.
Note: Validity of the card is only 28 days.. 5 days gone in this itself.. Poor network in 2 G as well..


Sam

I am jayakumar from Chennai using aircel number [protected].

No proper response form aircel executives.
Disconnected the calls while speaking with executives.
After making one or two calls they block the numbers. (will not able to connect to customer care executives keep on getting the busy tone for that number)
Complaint closed without solving the problem.

Complain numbers

For rate cutter: 1-[protected]
For wrong information given in site: [protected]

Issue:

I recharge the my number [protected] on 5-june-2014 in aircel site itself 18 Rs ISD Pack. While doing recharge in aircel site they mentioned the tariff for Malaysia (F), South Korea (F) - 1.5 p/sec; till now i find the same tariff for that pack in aircle site. But they charged/charging me 2.20 rupees / minute. Attached image for reference.

First Approached call center through 198 on 5th June 2014

First executive asked details while speaking to him disconnected the call.

Second executive accepted the issue raised by me said I will get the complaint number waited for an hour No complain number was SMS to me by them.

Third time tried to call 198 keep on getting busy tone after that not able to contact customer care.

5th June 2014 evening approached Tambaram aircel customer service center waited the for nearly 3 hours in queue. Executive accepted their fault but said she will not able to change the tariff and will not have option to refund wrongly charged amount. Complaint registered she told my problem will be solved within 48 hours.

7th June 2014 Got SMS form aircle your complaint processed successfully. No refund neither tariff was changed still same issue continues

10th June 2014 called customer care 198 executive told your complain was not yet processed it will be solved within 12 hours.

11th June 2014 approached 198 executive told complaint was moved to back office will be solved within 12 hours.

12th June 2014 approached 198 executive told complaint was closed. When asked about the problem he told you have been charged correctly 2.20 rupees /minute. When I explained the problem again he not accepted anything. I asked to connect the call to your higher authority put me on hold after few seconds and disconnected the call.

Again called to 198 another executive picked the call and asked same I explained everything from first to end. He told me to wait will check and tell you after few second the call got disconnected again.

After that tried 198 keep on getting busy tone only.

I have all proof with me with voice recording
Can any one help what to do form now and take necessary action against them

Indirectly they or robberring customers money

Regards.
Jayakumar
Mobile No : [protected]
Mail id : [protected]@gmail.com

I bought the Rs 447 3G recharge twice on 14/04/2014 and 21/3/2014 again. The customer service is extremely poor. They dont understand English and their answers are very lame with no resolution. When I escalated the matter to Aircel's APPELLATE AUTHORITY, I got a cll from their network engineer that they dont have 3G coverage in my area. There was no proper 2G service too. So, I requested for a refund which they denied claiming that I am enjoying their internet services. Aircel is the WORST SERVICE PROVIDER EVER AND I HOPE SOME ACTION IS TAKEN AGAINST THEM AS THEY ARE ROBBING THEIR CUSTOMERS' MONEY AND VALUABLE TIME.

Hello, I am writing this communication with a big hope. And expecting, someone will read this mail. Some VAS service has been activated and I didn't even subscribe for that. Total deduction of 150 rs for the same. On store customer service people says that, they can not do anything (some two months back 60 rs got deducted in same case). Customer care says that I would have subscribed something by my own. Who the hell wants a VAS in this Internet era. And I am not a kid. This is a big loot. I want a call from customer care for justification. I have raised a UCC complaint also on June 6. Didn't get any reply till now.

hi my name is shankar lal dangi i am live in jaipur rajasthan i have a aircel prepaid connection whose no. is [protected] in this connection the amount will auto deducted when i would complaint about this to company they would tell you are activated aircel non stop music i am say that i am not activated this service and company employ say i will refund your amount i will satisfied but i wait for 1 day for my amount refund but i checked the amount is shown will be rs 0 the company cheated me and robbing my money my account balance is rs 30 please refund my money ok thank you

respected sir, . my name is pravakar, my aircel numb er number is [protected], yoday i rechargeamount of a 27 data plan, bt after that when i connect internet my main balance was reduce like R15.90 i call customer care bt they not help me then i told them tranfer this call to your seniour then they disconect the call . . ppease look into the matter and help me as soon as possible .

Sir, Nowadays, in my Aircel number [protected]. Aircel is continuously deducting Rs.5 without any reason. Every time there is something called "HUNGAMA" because of which our account balance gets automatically deducted, even if the owner is not activating anything. Today I was at school and thus, my phone was idle and the Aircel Customer Care said that it was being activated from my mobile. Previously same "Hungama" thing deducted Rs. 5 without any activation and every time the Customer care people say it won't happen again. Please Lodge it as a complain as per the TRAI guidelines, it is possible that Aircel is purposely looting us and saying TRAI rules prevent them from initiating a refund. Please help us in this regard, this is happening continuously and our money getting wasted. Please. Thanking You, Ishita Paul

Sir,
I call to tower system provider to tower take on my land. When I call then say me give ur land status information after 1 day they send me AIRCEL welcomes you. Your site is selected by our company contact Mr Sharma ([protected], [protected], [protected]). After that I call then say deposit 4550rs in Baroda bank account of KARAN KUMAR acc no:[protected] branch of nangal raya IFSC Code :BARBONANGAL.
I deposit money or not please say.

I already reported this issue to their customer care but its more than 20 days didnt get any response from Aircel. Since May 15, 2014 more than 100 rs was deducted from my account.

Please stop such kind of robbery. We prepay you for our convenience not for you to deduct balances.

dear sir, 28may 2014 ko meine new aicel sim kharidi thi and mujhe isme 40 rs prapt hua... sir pr 2june 2014 ko company ki trf s achank 25 rs cut gye aur vo company wale is balance ko refundable nhi mante h so pls sir pls refumd mu my blance