AJIO Complaints & Reviews

The item that I bought from Ajio is not reflected under the order section of my profile page. It shows no items bought by me, and hence I'm not able to return the product. This is extremely poor service provided by Ajio team.

We had placed an order for a gold coin which was delivered to us on April 6th.
Ajio ended us sending us a wrong product which was the cheaper Vedhani.
After a lots of follow ups, they took the product back.
Since than they are not refunding our money and just responding with their template based standard responses without assuring when they would do the actual refund.
This is a precious metals case where they are not returning our money.

I have ordered a product in Ajio.com and paid for it using UPI, i have cancelled the product on 30th Apr but i have nor received my refund.

Respected sir,
I have ordered a product from Ajio with order id FN[protected] which have been delivered 2 weeks back and it has a defect ( faded colour ) then i requested for a exchange #EX[protected], the exchange got cancelled itself. Then i tried to make a return request but it cannot be placed even it's showing that the return request can be placed till April 21.
Also i had registered several complaints in the ajio customer care but no response have been received.They only responded your issue will be resolved, but no response has been produced regarding the same. I had made so many attempts in the ajio customer care but it make no use.

I hope my issue will definitely be solved by posting this.

Thanking You
Yours Sincerely
Jojo

Hi
Ajio is not arranging pick up of my 4 products and giving me fake further dates all the time. Have tried to reach them through every possible media- calls, chats, emails, tweets, instagram

1.RT[protected]
2. RT[protected]
3. RT[protected]
4. RT[protected]

My name is Saif, and I've requested for the return of a few items that I bought via the AJIO app last month.
The problem is that they don't want to pick up my return packages, which results in an unnecessary rescheduling of the return date. To make matters worse, after the return window has passed, they are cancelling my returns and telling me that I have exceeded the return window even though I submitted the request within two days of delivery.

Case: I've been receiving messages for the return of only two goods for the past two days, but the delivery partners are acting so unethically that they are cancelling the return pickup and leaving a message saying that they have tried to contact me but I am unreachable. The pickup was then rescheduled for the next day, where I will receive the same care as before. I called back 1 delivery partner because he dropped a missed call (1 ring) to me only to mark that he tried reaching me out and when i caught him and made him accept the thing he had nothing to say to me except that I have to bring the parcel to him on a particular place. Then he hung up the call.

Every time I seek help from the customer service line, they always respond with an automated response that sounds like a robot and gives a new resolution date.
I've only been receiving dates; no orders have yet been picked up from my house. I have already paid for all of my items, so I need my money refunded as soon as the return parcel pickup is done.

This is typical behaviour for AJIO, and a few of my friends have had similar experiences. Some people settled with the loss and moved on, while others used Twitter to post about the problem because AJIO's customer care service is useless.

Below are the return ID :
RT[protected] item) - unnecessarily rescheduled from 3rd May to 10th may. Earlier slot was 28 apr - 3rd may
RT[protected] item) - unnecessarily rescheduled from 3rd May to 10th may.
RT[protected] item) - unnecessarily rescheduled from 3rd May to 10th may.
RT[protected] item) - unnecessarily rescheduled from 3rd May to 10th may.
RT[protected] items) - READ ABOVE CASE
RT[protected] item) - unnecessarily rescheduled from 29th APR to 10th May. Earlier slot was around 23-29 APR
RT[protected] item) - unnecessarily rescheduled from 29th APR to 10th May.
RT[protected] item) - unnecessarily rescheduled from 29th APR to 10th May.

I'm helpless and unable to reach out to any right person who can help me out.
Thanks for considering!
Regards
Saif

My all three ajio products are picked on 12th April 2023 and reached to warehouse. but till now no refund initiated. Please refund my money. I am sharing return ID: RT[protected], RT[protected], RT[protected] .
Ajio kept both my money and product. They are stole my product

My all three ajio products are picked on 12th April 2023 and reached to warehouse. but till now no refund initiated. Please refund my money. I am sharing return ID: RT[protected], RT[protected], RT[protected] .

My all three products are picked and reached to warehouse. but till now no refund initiated. Please refund my money. I am sharing return ID: RT[protected], RT[protected], RT[protected]
Please refund my money.

I ordered tommy hilfiger shoes from ajio but they delivered me wrong styled shoes as how brand and colour was same of shoes but it was different from what was shown, so I created return req on 11 April 2023 and product aas picked up from me on 18 April 2023 and there promised refund date was 24 April but still they are not responding for my refund these is heartbreaking when you order from online expecting you will get great deal and low price but what you get is fraud.

I had returned a product on 12 April as the product delivered was different from the picture shown on the website.
The color and the brand name attached to the product was the same as that of the ordered product but the pattern of the product was totally different. The tag also was intact. But still even after 3 weeks of returning I have not got the refund yet.
And AJIO customer care is totally useless, they don't respond .
Please help me with this.

I can add products to my bag but it shows up as Sorry you cannot place an order

I haven't received my refund yet. It's almost about to be a month now. The refund was supposed to be initiated on 31/03/2023 but its still not being received by me. I also provided the bank details for the refund but no use. They consumer complaint phone number people are not helping, they're just asking me to wait for some time but nothing till now.

I purchased two items from the Ajio app (a floral wovern soft silk saree and a Zari-woven saree with tassels). The first item arrived on April 12, 2023, with its price tag, but the second arrived on April 15, 2023, without it. And after receiving the product, I discovered that the quality is poor and returned it right away. However, when the Ajio Delivery agent boy arrived to pick up and verify the product, he refused to accept it because the price tag was missing. I informed him that I had not received a price tag or information about where I could obtain the product. However, he denied and cancelled the retuyrn. Immediately, I sent an email to Ajio customer service, and when I called, only a system generated voice advised me that returning would be done only through the app, but did not specify how, and no one (customer care executive) from that side responded to my query.They emailed me and instructed me to return the product by going to the disclaimer option in the account section and selecting "missing of price tag." When I went to the account section, I couldn't find a disclaimer option. I reschedule the return with the help of YouTube and manually type the reason "missing of price tag." But, once again, they refused to pick up my return, claiming that I had given the incorrect reason. They did this to me several times. I've been suffering from this for 10 days and have been following up on my return via mail on a regular basis. They did not pick up my return or refund my money.

I ordered above 20000/- for gift of 4 wheel trolley bag.i got mail after return period over we will send you a free gift coupon code.i placed two orders individually both are delivered successfully.both got mail of free gifts . On 17tg is the promised date of gift coupon.but they send only one coupon.tgat too not delivered to me.im asking about second order gift they not responding properly.always file a complaint and next send irrelevant reply.i upload every proof that I got by ajio about gift.please help me.please teach a lesson to them to cheat .order number is FN[protected]. I was cheated by ajio . please help me to send me trolley

I bought a Fashor kurta set (order id- FN[protected]) from Ajio and returned it due to size fit issue (RT[protected].

Product was picked up successfully on 11th April by Ajio agent and agent also gave me pickup acknowledgement reciept (attached)

My return (RT[protected] reciept is attached here.
*** Total weight of my returned product- 1429 Grams
*** Tracking ID of my returned order[protected]Delhivery)
You can track this AWB that it reached Ajio successfully from my end.
=====

What Ajio has reship back to me saying what I sent was non ajio product and they can't process refund.
Tracking ID- [protected] (Ecom)
Total weight of package- 0.2 Gram
Item inside- kids apparel (without tag) which I don't recognize.

This is not the same product which I have returned to Ajio as *** the Weight doesn't match. (See proof attached)

Please process refund of 839 rs. Ajio took away fashor kurta set as well as the money and denied the refund which is not fair at all.

I received a wrong item so I raised a return request they took time to verify the return request and accepted and couri guy also pick the product and then product is reached the warehouse but now they are telling that is non ajio product but the product is in ajio and i told the product code to supervisor now they are tell they cannot process the refund they will reship the product this is so fake they are wasting our time

I had returned the product and after verify courier person picked up the product. I have been contacting ajio for refund but they are saying they have received non ajio product so they won't refund and reshipped the non ajio product. I had returned the ajio product and if they received non ajio they they should penalized courier because courier person picked the Ajio product from me. If it was non ajio then he wouldn't have picked up. Please help me to get refund

The delivery boy isn't calling me instead rescheduling the pickup everyday. What should i do now?

My account phone number has been changed without consent and my ajio wallet had 10000 rupees. i contacted ajio customer care but there has n't been much of response.