Angel One Broking — Angelone Representative given false information

Hi Team,

Today evening i have called Angelone Broking Customer Care and connect with Angelone commodity segment representative. I have asked her till what time (before market close) i can square off my commodity option trade 15 sep expiry (Crude Oil). I have clearly mentioned over the call that i do have Crude Oil 15 Sep expiry option trade. Then "Angelone Broking Commodity Representative told me to square off before 7 PM and she also mentioned clearly if i will not square off till 7 PM then i can't square off my trade, system will exit my trade only", i even reconfirm with her but still she gave me the same information. I haved checked at official website and come to know that angelone broking representative given me completely false information. Because of she given me false information i squared off my postion very early and get loss.

This is ridiculus and very unprofessional to having such representative on board who don't have basic market information.

As i got the loss due to Angelone Representative false information so I want my loss should be bare and paid by Angelone Broking Company. I want to be get paid accordingly the highest traded price after 7 PM of both positions which i sqaured off early and i also want her (Angel Broking Commodity Represtative who given false information to me) immediate termination comfirmation.

Position Details :-

Crude Oil 6900 PE
Buying Price - 43.49
Selling Price - 43.82
Highest Traded Price After 7 PM - 134

Crude Oil 7000 PE
Buying Price - 96.39
Selling Price - 97.10
Highest Traded Price after 7 PM - 234

I am expecting a settlement as early as possible otherwise i have to file a legal case against company and also put below attached call recording over the social media.

Client Id - A1093890
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3 Comments

Comments

Hi, your concern has been escalated to the relevant team and they will assist you further. ~Sara
Hi, as per the update from the team, it is based on volatility, and buyer/seller is not available in that position then there is a chance that you can sqoff the position. ~Sara
This is wrong...volatity doesn't have any relation with position square off timing. You guys are lieing. If market close then only expiry position can be close by system (if buyer would not square off by their end) but your executive clearly given false information that client can square off till last 7 pm. If you guys will try to manuplate then i will file an legal case against you. Worst app

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