Apollo Pharmacy Complaints &amp; Reviews

Dear Sir,

Recently we ordered a Huggies for my baby from your APP. We have been ordering since long time but this time your team delivered a duplicate product. My baby started getting problem on her private part after wearing pampers Can you please look into the issue.

We are located in Warisguda Secunderabad....

Helpful

Found this helpful?

Apollo gives10% discount and it will reflect when the next transaction takes place. It means I can buy medicines for the balance in my account until the current urchase. Today I was told my discount total accumulation was rs. 126 but the staff did not allow me and insisted on my paying full price of 595 for my today's ourchase; they said net not working. All I need is they can call me and pay me the accumulated balance in cash because i paidin...

Helpful

Found this helpful?

1 Comment

Steamer/vaporiser not working and refund issue

Apollo Pharmacy customer support has been notified about the posted complaint.

View replies

Apollo Pharmacy Customer Care

from Hyderabad, Andhra Pradesh

Oct 25, 2022

Verified Support

Dear Customer,

Please write back to us with your registered mobile number and the email ID for escalating the complaint further.

Thanks & Regards,
Kiran

Apollo Pharmacy Customer Care

from Hyderabad, Andhra Pradesh

Oct 25, 2022

Verified Support

Dear Customer,

Please write back to us with your registered mobile number and the email ID for escalating the complaint further.

Thanks & Regards,
Kiran

Helpful

Found this helpful?

2 Comments

Post your Comment

I want to change my registered mobile number on apollo pharmacy purchasing card but i am not able to change the mobile number as during the procedure its asking for an otp which is an impossible task to do as the sim card number no longer belongs to me.

No alternate option is available to change registered mobile number.

Please help me for the same.

Nov 25, 2022

Complaint marked as Resolved

Apollo Pharmacy customer support has been notified about the posted complaint.

Verified Support

Oct 22, 2022

Apollo Pharmacy Customer Care's response Dear Mr. Sajid,

Please write back to us with your present and new phone numbers and we will forward it to the concerned team.

Thanks & Regards
Kiran

Dec 26, 2022

Updated by Mir Sajid new = [protected]
old = [protected]

View replies

M

Mir Sajid

from Mumbai, Maharashtra

Dec 26, 2022

new number = [protected]
previous number = [protected]

Helpful

Found this helpful?

1 Comment

Post your Comment

Address: PEDDAPALLI

Site ID:17712
Site name :- Laxmi nagar Godhavarikhani
Am paying money via mobkwik app transaction was successful but am not getting service. So please that amount should be refund to my wallet.

+3 photos

Nov 23, 2022

Complaint marked as Resolved

Apollo Pharmacy customer support has been notified about the posted complaint.

Verified Support

Oct 23, 2022

Apollo Pharmacy Customer Care's response Dear Mr. Adivishnu,

We have already forwarded to the concerned team for initiating a refund as we have received your email to [protected]@apollopharmacy.org.

Thanks & Regards
Kiran

Helpful

Found this helpful?

Write a comment

Post your Comment

Medicine Order no.[protected] dated 04 Oct 2022 not delivered but declared as delivered by Apollo pharmacy.
Inspite of repeated followups, no refund has been initiated till date....

Helpful

Found this helpful?

Address: Laxmi nagar , Godhavarikhani

Money transaction was successful at merchant end but they are saying money was not credited. They says that money would be added toy account with in 3 days but still not getting and 2 weeks are gone. So please add my refund as soon as possible.
Store ID:- 17710
Site Address:- Laxmi nagar, Godhavarikhani.

+2 photos

Oct 20, 2022

Complaint marked as Resolved

Site ID: 17710 Site name :- Laxmi nagar, Godhavarikhani Am paying money via mobkwik but store keeper said money was not added to their account but at my end money transaction successfull. Please add my refund as soon as possible. Money still not credited. When money came...?

Apollo Pharmacy customer support has been notified about the posted complaint.

Helpful

Found this helpful?

Write a comment

Post your Comment

I placed an order on 15/10/2022 on Apollo 24x7, order Number[protected], but it hasn't delivered till now, Lodged complaint vide ticket no. 1312713 & 1314586,
But I am receiving system generated apologise email, while my issue is stand unattended and without any resolution.
Pls resolve my issue on priority.
Pls money also got stuck as I paid it online.
Regards
Vijay Sayani
Mobile: [protected]
E-mail:...

Helpful

Found this helpful?

I have Unsubscribed from SMS marketing services three times till now but I still keep on getting multiple SMS throughout the day.

Also, not to mention the strategy that I have noted, once I dropped the message for revoking subscription, for 1-2 days, I do not get SMS and then the keep on increasing the frequency over the period. This is very frustrating and it has to be stopped immediately.

Also to note, I have DND activated but I still keep on getting SMS.

Please stop this ASAP and this ill practice of harassing consumers!!

Apollo Pharmacy customer support has been notified about the posted complaint.

View replies

Apollo Pharmacy Customer Care

from Hyderabad, Andhra Pradesh

Oct 18, 2022

Verified Support

Dear Customer,

Please write back to us with your mobile number and we will get it checked with the concerned team immediately.

Thanks & Regards
Kiran

furst_cust_ind's [Complaint's author] reply, Oct 29, 2022

Please note the number: 7063507003
Please take the necessary steps ASAP

Apollo Pharmacy Customer Care

from Hyderabad, Andhra Pradesh

Oct 18, 2022

Verified Support

Dear Customer,

Please write back to us with your registered mobile number for escalating the complaint further.

Thanks & Regards,
Kiran

Apollo Pharmacy Customer Care

from Hyderabad, Andhra Pradesh

Nov 1, 2022

Verified Support

Dear Customer,

We have forwarded to the concerned team for adding your number to the DND list.

Thanks & Regards
Kiran

Helpful

Found this helpful?

3 Comments

Post your Comment

ORDER #[protected] expected to deliver by 8th Oct'22 at 10:30 am actually received on 11th Oct'22 at 10:15 am. Apollo247 Customer Services was giving false promises about delivery and keep then that relevant backend team working on expediting the delivery but no proper answer. I keep requesting them to provide what all medicines available from nearby stores but no help provided. I am told since it's single order so we can't split it and you have to wait for it. It's not acceptable that Medicine delivery taking 4 days where company tag is 2 hrs. I keep requesting them to connect me to escalation team but customer support not able to provide any help and keep telling to wait and wait. Which is not acceptable. I would like to levy atleast 5 times of my order value penalty on Apollo247 for amicable resolution.

Apollo Pharmacy customer support has been notified about the posted complaint.

Helpful

Found this helpful?

Write a comment

Post your Comment

Address: Moshi Pune

Apollo pharmacy staff are miss behaviour through customer
And they are discussing wrong medicine to customer
Please take strong action
Because patient are very serious n they are hospitalised and critical condition are occured beacuse of ashwini n vrunali staff

Nov 22, 2022

Complaint marked as Resolved

Apollo Pharmacy customer support has been notified about the posted complaint.

Verified Support

Oct 18, 2022

Apollo Pharmacy Customer Care's response Dear Customer,

Please write back to us with your registered mobile number and the email ID for escalating the complaint further.

Thanks & Regards,
Kiran

Helpful

Found this helpful?

Write a comment

Post your Comment

Address: Moshi Pune

Apollo pharmacy moshi branch staff vrunali walunj and ashwini bodake this staff are very rud behaviour through customer
My self Amit one time I came to Apollo pharmacy moshi branch this are newly open branch but staff are very rud behaviour
They are miss behaviour through customer
This staff are prescribe wrong medicine
And not inform to customer, customer are very serious condition and hospitalised
Please inform to Apollo this staff are change

Nov 17, 2022

Complaint marked as Resolved

Apollo Pharmacy customer support has been notified about the posted complaint.

Verified Support

Oct 16, 2022

Apollo Pharmacy Customer Care's response Dear Customer,

Please write back to us with your registered mobile number and the email ID for escalating the complaint further.

Thanks & Regards,
Kiran

Helpful

1 other people found this review helpful

1 found this helpful

Write a comment

Post your Comment

Do not download their app or register, they will make your life hell.
Even after contacting costumer service they havent removed my number from promotion list.
Register at your own risk....

Helpful

Found this helpful?

Address: Apollo pharmacy , Bhanugudi , Kakinada

I have purchased cough syrup in Kakinada Bhanugudi area Apollo pharmacy. I received a bill but next day I received a message that bill got cancelled and points got reversed.

Why they are doing like that .. is it kind of cheating

Dear OneApollo member, invoice no:CS0823895, bill amt: 118 has been cancelled.Your Health Credits (HC) have been reversed.HC Bal:1234.16. 1 HC=1Re...

+1 photos

Helpful

1 other people found this review helpful

1 found this helpful

Address: MUKTA prasad nagar BIKANER RAJASTHAN

Apollo mai jo 99 rs. M jo offer chl rha h fash wash scrub skin gel whan k staff 3 person without bill product sale kr rhe h or bill mangne pr ulte jwab de rhe hai or payment apne personal Phone pay pr le rhe hain or bed Language se baat kr rhe hai...so kya hum Apollo se medicine Lena bnd Kr de Kya...???...

Helpful

Found this helpful?

1 Comment

Address: Flat D2, RAJ TOWERS, B. S LAY OUT, SEETHAMMADHARA, VIZAG, 530013

Today at 7.30 I visited Apollo pharmacy in BS lay out, Visakhapatnam to get my voglistar and body pain tablets... Me. Satish who was dealing with was very rash and address always in singular form This area of Visakhapatnam is full of Rich and well educated people. Better teach him how to address a customer. Iam your regular customer G VIDYA SAGAR, [protected]. ONEMiss sunita, is also working there. She is very polite, if any drug is not available,...

Helpful

Found this helpful?

1 Comment

Address: 151-A/4 Sagar Square Moti Jheel, Lucknow

Order delivery date 5th October 2022, extended to 8th and still not delivered...

Helpful

Found this helpful?