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Axis Bank Complaints & Reviews

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Updated: Dec 8, 2025
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Axis Bank reviews & complaints page 262

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G
g n roopa
from Mumbai, Maharashtra
May 1, 2019
Resolved
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No body called and asked about assist service even i didn't accept, but they debited amount from my account.
Please i don't want this service and refund my amount as soon as possible.
without informing to customer doing this kind of things is very bad please maintain some rules
finally please cancel this service and refund my amount to my account.
Jun 2, 2019
Complaint marked as Resolved 
Axis Bank customer support has been notified about the posted complaint.
Verified Support
May 01, 2019
Axis Bank Customer Care's response
Hi, we regret the inconvenience caused. Please DM us your registered contact details and we will get back at the earliest.
Also please note, as part of the resolution process, our executives will never ask you to initiate any financial transaction or download any app or part with confidential account related information. Please refrain from doing so and report such incidents immediately. For more information, please visit http://bit.ly/2VadVIq Regards, Team Axis Bank.
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    Sohil Chaudhary
    from Mumbai, Maharashtra
    Apr 29, 2019
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    Address: C-206, SIDDHIVINAYAK TOWERS, OFF-S.G.HIGHWAY,, MAKARBA, AHMEDABAD-380051, GUJARAT, INDIA, Ahmedabad, Gujarat, 380051

    I have account with name of yme healthcare,
    Its a current account with axis bank modasa branch.
    Today one of my party deposited a cheque in himatnagar branch with same bank so cheque is in transfer.
    I had to call 3 times to bank for status because i didn't get that amount in my account and cheque is for transfer so it wont take that much long.
    By the time at 5.45 i came to know my cheque is with the person who has approval authority and he forgot to approve my cheque.
    And this is around 5 to 6th time i have to face the same issue.
    Don't the have any kind of work ethics.
    Someone has to wait for their own money just for employees of axis forget to do their work.
    +1 photos
    Jun 1, 2019
    Complaint marked as Resolved 
    Axis Bank customer support has been notified about the posted complaint.
    Verified Support
    Apr 30, 2019
    Axis Bank Customer Care's response
    Hi, please do not share your account details or any personal information on any public platform like Facebook, Twitter, Google, etc for security reasons. We request you to delete this post immediately and DM your query excluding such details to enable us to assist you. Bank will not bear any responsibility for the confidentiality of details shared with us through Twitter / Facebook. Further, Axis Bank does not ask for personal security details related to your Internet banking or phone banking passwords, OTP, PIN on the email, phone or otherwise.
    Also, please note, as part of the resolution process, our executives will never ask you to initiate any financial transaction or download any app or part with confidential account related information. Please refrain from doing so and report such incidents immediately. For more information, please visit http://bit.ly/2VadVIq Regards, Team Axis Bank
    Verified Support
    Apr 30, 2019
    Axis Bank Customer Care's response
    Hi, sorry for the trouble faced. We request you to confirm the registered contact number for us to check and assist you further. Regards, Team Axis Bank
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      nareshsaini004
      from Jodhpur, Rajasthan
      Apr 29, 2019
      Resolved
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      Address: Off NH-8 at Manoharpur,, Village - Bishangarh, Manoharapura,, Jaipur, Rajasthan, 303104

      Dear axis bank team,

      Please note that i got the credit card bill today via email. Please note that there is a mention 500 rupees + gst for annual charges.

      After mention charges, you have blocked my credit card due to expiry of card.

      Please note that if you have blocked my card, then why you are charging me of inr 500 + gst

      Please way off the charges immediately.
      May 31, 2019
      Complaint marked as Resolved 
      Axis Bank customer support has been notified about the posted complaint.
      Verified Support
      Apr 29, 2019
      Axis Bank Customer Care's response
      Hi, we are here to help. Please DM us your registered contact details and we will get back soon.
      Also, please note, as part of the resolution process, our executives will never ask you to initiate any financial transaction or download any app or part with confidential account related information. Please refrain from doing so and report such incidents immediately. For more information, please visit http://bit.ly/2VadVIqRegards, Team Axis Bank
      Apr 29, 2019
      Updated by nareshsaini004
      Dear Axis Bank Team,

      Please note that i got a call from Axis bank customer Care, Number is +[protected] & [protected].

      And he is asking my debit card number / CVV and OTP also. I got the oPT of INR 11999 transisation but i had refused to provide the oPT. meantime i had blocked my debit card.

      Please take this issue on top priority.
      Dear team, My pf is not withdrawal please help me.my kyc is not updated in show please kindly update is kyc and help me.
      Thanks
      Parvinder singh
      [protected]
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        S
        Suraj Gurung
        from Pandua, West Bengal
        Apr 29, 2019
        Resolved
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        Address: Gyalshing west sikkim, 737121

        My account no : [protected]. Gyalshing branch. My account is still not activated since last 2 months. Even i have submitted every document and details they required along with my friends. Now they have refused to receive our calls too. This is how service is given to customers. I request hod's to kindly do something bcoz we are all in delima. Last time when we had a telephonic conversation they are busy on playing blame game with each other and now no response. So now who is to blame?? We customers who already are in problem or management.
        Jun 3, 2019
        Complaint marked as Resolved 
        Axis Bank customer support has been notified about the posted complaint.
        Verified Support
        Apr 29, 2019
        Axis Bank Customer Care's response
        Hi, please do not share your account details or any personal information on any public platform like Facebook, Twitter, Google, etc for security reasons. We request you to delete this post immediately and DM your query excluding such details to enable us to assist you. Bank will not bear any responsibility for the confidentiality of details shared with us through Twitter / Facebook. Further, Axis Bank does not ask for personal security details related to your Internet banking or phone banking passwords, OTP, PIN on the email, phone or otherwise.
        Also, please note, as part of the resolution process, our executives will never ask you to initiate any financial transaction or download any app or part with confidential account related information. Please refrain from doing so and report such incidents immediately. For more information, please visit http://bit.ly/2VadVIq Regards, Team Axis Bank
        Verified Support
        Apr 30, 2019
        Axis Bank Customer Care's response
        Hi, we thank you for bringing this to our notice and are looking into this as we are committed to the best possible service for our customers. We will update you with the status at the earliest. Regards, Team Axis Bank
        Verified Support
        May 03, 2019
        Axis Bank Customer Care's response
        Hi, sorry for the delay. We wish to inform you that your account has been opened on 30 April 2019. Regards, Team Axis Bank.
        I am the ex-employer of the axis bank pondicherry 2 branch BDO and I have relieved from the organisation before 3 and half years (NOV 2015) yet now I didn't get my PF & Final settlement and reliving certificate. Kindly do the needful & acknowledge on the same. Please do anything helpful.
        EMP ID: 83734
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          Nafisa zaman
          from Mumbai, Maharashtra
          Apr 29, 2019
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          Address: Nagpur friends colony Karol road, Nagpur, Maharashtra, 440007

          Dueto technical issue my do emi got combined for which i have already sent a request for the same... But again i got the same message... So that then i called in the branch and i had a word regarding this location of credit card customer care centre... Then this employee of axis bank friends colony beach named pooja didn't help me... N also she was way too rude... She just cut the line without even telling me the location since it was not available in google map... So i would request please teach ur employees to be polite only then customers would willng to continue with this bank...
          Axis Bank customer support has been notified about the posted complaint.
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            M
            mehfuz farooqui
            from Mumbai, Maharashtra
            Apr 28, 2019
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            Resolved

            imps fund transfer not receipt and not helping nature

            Address: Thane, Maharashtra, 401107

            Hi
            My name is mehfuz farooqui and my axis bank saving account no. [protected]
            I did online imps (Ref.[protected] of rs1020 from my kotak to axis bank. Attached is the received message screen shot. When i checked online in axis bank the amount of 1020rs was not reflecting.
            I did complaint to axis bank via visiting branch and a chain of email as well. But they are not willing to help me out.
            Please do something...
            +1 photos
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            A
            ashish94500
            from Delhi, Delhi
            Apr 27, 2019
            Resolved
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            Resolved

            Address: House no 522 SST Nagar Patiala Punjab, 147001

            To
            The Branch Manager,
            Axis Bank, Sector 14 Gurgaon, Haryana

            Dear Sir I have transferred 12000 amount on 26.01.2018 to account no [protected] of Mr. Ankit kumar having account in Baroda Uttar Pradesh Gramin bank but it was credited to some person having same account no [protected] but of other bank “bank of Baroda” I have lodged complaint through telecall customer care but they have suggested me to visit nearby branch.

            When I visited the nearby branch in Patiala (Punjab) first they refused to help but after talking to branch manager they have lodged my complaint & said that they have mailed the branch to hold this transaction but have not given any update about further process.

            Request you to help in reversal of this wrong transaction, which was done by mistake as both the account number are same of two different bank.

            And my account number – [protected]

            RRN[protected]

            Wrong account number – [protected] and IFSE code – BARBODALMAU

            Correct account number – [protected] and IFSE Code – BARBOBUPGBX

            and please send all the documents (bank of baroda) Branch Manager this email id - [protected]@bankofbaroda.com and contact no [protected]

            Your Sincerely,

            Ashish Kumar

            A/C = [protected]
            Mob- +91-[protected], [protected]
            +1 photos
            Jun 1, 2019
            Complaint marked as Resolved 
            Axis Bank customer support has been notified about the posted complaint.
            Verified Support
            Apr 29, 2019
            Axis Bank Customer Care's response
            Hi, we are here to help! Please DM us your registered contact number and we will get back shortly.
            Also, please note, as part of the resolution process, our executives will never ask you to initiate any financial transaction or download any app or part with confidential account related information. Please refrain from doing so and report such incidents immediately. For more information, please visit http://bit.ly/2VadVIq Regards, Team Axis Bank
            Verified Support
            Apr 30, 2019
            Axis Bank Customer Care's response
            Hi, we have responded to your concern via DM. Thanks for writing in! Regards, Team Axis Bank.
            Dear sir/mam
            I am VISHNU prasad bind axs bank credit card holder
            INR 1699 was spent on your Credit Card XX6572 on 22-Apr-19 at ECPP ASSISTANCE SE.
            Please revert back my money
            Axis Bank Customer Care's response, Apr 29, 2019
            Verified Support
            Hi, we are here to help! Please DM us your registered contact number and we will get back shortly.
            Also, please note, as part of the resolution process, our executives will never ask you to initiate any financial transaction or download any app or part with confidential account related information. Please refrain from doing so and report such incidents immediately. For more information, please visit http://bit.ly/2VadVIq Regards, Team Axis Bank
            Dear sir/mam
            I am VISHNU prasad bind axs bank credit card holder
            INR 1699 was spent on your Credit Card XX6572 on 22-Apr-19 at ECPP ASSISTANCE SE.
            Please revert back my money
            Axis Bank Customer Care's response, Apr 29, 2019
            Verified Support
            Hi, we are here to help! Please DM us your registered contact number and we will get back shortly.
            Also, please note, as part of the resolution process, our executives will never ask you to initiate any financial transaction or download any app or part with confidential account related information. Please refrain from doing so and report such incidents immediately. For more information, please visit http://bit.ly/2VadVIq Regards, Team Axis Bank
            I have a salary account in axis bank salt lake sector 3. multiple times dp consolidated dp chages apply in last few month.
            Oct deducted Rs 504 and april deducted Rs 885 . And also deducted 10, 12 two three times. Also i email operation head but no one reply me.
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              A
              anuraganand1987
              from Raipur, Chhattisgarh
              Apr 26, 2019
              Resolved
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              Resolved

              Address: Telibandha, Raipur, Chhattisgarh, 492006

              I am trying to open a sukanya samridhi yojna for my daughter where i am not able to do with you, and the answer i am getting from bank/branch is that axis bank is not opening any such account how ever they are asking me to get enrolled in their some other plan for daughters. I called the call center there calling agent confirmed that in entire chhatisgarh
              May 28, 2019
              Complaint marked as Resolved 
              Axis Bank customer support has been notified about the posted complaint.
              Verified Support
              Apr 26, 2019
              Axis Bank Customer Care's response
              Hi, we are here to help! Please DM us your registered contact number for us to assist you further. Regards, Team Axis Bank
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                kamalprit
                from Pune, Maharashtra
                Apr 26, 2019
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                cibil masking amount asked by axis bank

                I was told by axis bank that once you clear your outstanding of the credit card which was written off that the credit card will be closed. The credit card is still not closed and i am asked for a cibil masking fee despite clearing the entire amount. Why is this cibil masking fees asked by the bank and i have cleared the outstanding on my credit card. This is fooling the customer care by your customer care service team....
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                dp1199
                from Mumbai, Maharashtra
                Apr 26, 2019
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                Address: Azamgarh, UP, Azamgarh, Uttar Pradesh, 276001

                I am saving account holder in axis bank ac no [protected].
                As from 2014 i have not used this account now it become dormant as rbi guidelines no negative balance levise on saving account holder but in my account rs 1629 showing negative balance, i have contacted my branch that they have to pay that balance, even customer care of axis bank says you have to pay that amount, which is fully against the guidelines of rbi
                +1 photos
                Axis Bank customer support has been notified about the posted complaint.
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                  Nitish Kumar1823
                  from Noida, Uttar Pradesh
                  Apr 26, 2019
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                  Hi,
                  From my axis bank savings account, there is a debit of consolidated dp charges twice on 11th and 13th april, 2019, which should only be once. So i have tried contacting customer care of axis bank but there they are not at all responding. Even i mailed them many times but they are not answering why twice deduction.
                  Please help me in this case.
                  Axis linked phn no.- [protected]
                  Axis Bank customer support has been notified about the posted complaint.
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                    Archana Dharmarajan
                    from Mumbai, Maharashtra
                    Apr 25, 2019
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                    Address: Thrissur, Thrissur, Kerala, 680570

                    I haven't given any consent for one assist plan in Axis bank. But Rs 1899 was deducted from my account today. Axis bank Customer care says money might not be reimbursed once deducted. The plan was activated without any written confirmation. They are saying just the word "ok" to any of the sentences in call will be taken as acceptance to plan. I haven't used any "ok" to accept plan. But the statement that usage of "ok" while keeping the phone even is consireded as acceptance to one assist plan is really horrible. So, arent they meaning that we should not utter any word while we get a call from axis bank? I need to get the deducted money in name of one assist back. Kindly help me to resolve the same
                    Axis Bank customer support has been notified about the posted complaint.
                    May 14, 2019
                    Updated by Archana Dharmarajan
                    Issue has been resolved. Debited amount was returned back to my account.
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                      Archana Dharmarajan
                      from Mumbai, Maharashtra
                      Apr 25, 2019
                      Resolved
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                      Resolved

                      Address: Thrissur, Thrissur, Kerala, 680570

                      I haven't given any consent for one assist plan in Axis bank. But Rs 1899 was deducted from my account today. Axis bank Customer care says money might not be reimbursed once deducted. The plan was not activated with any written confirmation. They are saying just the word "ok" to any of the sentences in call will be taken as acceptance to plan. I haven't used any ok to accept plan. But the statement that usage of "ok" while keeping the phone even is consireded as acceptance to one assist plan is really horrible. So, arent they meaning that we should not utter any word while we get a call from axis bank? I need to get the deducted money in name of one assist back. Kindly help me to resolve the same.
                      Jun 2, 2019
                      Complaint marked as Resolved 
                      Axis Bank customer support has been notified about the posted complaint.
                      Verified Support
                      Apr 29, 2019
                      Axis Bank Customer Care's response
                      Hi, we are here to help! Please DM us your registered contact number and we will get back shortly.
                      Also please note, as part of the resolution process, our executives will never ask you to initiate any financial transaction or download any app or part with confidential account related information. Please refrain from doing so and report such incidents immediately. For more information, please visit http://bit.ly/2VadVIq Regards, Team Axis Bank.
                      Dear Archana,

                      Greetings from OneAssist!!!

                      We regret any inconvenience caused to you.

                      We are unable to locate your account using the last four digit of your credit card. Request you to share your OneAssist customer ID along with the issue details by emailing us at [protected]@oneassist.in.

                      Once we receive the details, our team will contact you within 24 hours to get your issue resolved. Please note that OneAssist will never ask for your Card CVV details or OTP for membership cancellation or for processing refund.

                      Future communications will be done on your registered email id, as any account details shared here can be publicly viewed and can be misused. We request you to write to us on the above mentioned email id if you have any query.

                      Looking forward to hear from you.

                      Regards

                      Team OneAssist
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                        Ramyasuba
                        from Mumbai, Maharashtra
                        Apr 25, 2019
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                        Address: 606105

                        I was applied university examination online through net banking, the amount was debited to my account but the amount was not credited to the university account. Many times I will tried but the amount deduted to my account continuesly, but the amount not credited to university account how many days to take to return money to.my account, the amount is arguntly needed please reply
                        Axis Bank customer support has been notified about the posted complaint.
                        Apr 25, 2019
                        Updated by Ramyasuba
                        Please resolve and reply immediately
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                          Ayyappan Pillai
                          from Mumbai, Maharashtra
                          Apr 25, 2019
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                          Address: No 6 2nd cross, 2nd main road, Velmurugan nager, Pondicherry, Puducherry, 605013

                          My refund amount ₹ 15880.00 was credited in my credit card. I suppose to receive the amount by Demand draft. I made so many calls to the customer care. Still I am not received any response reply. I am sending the confirmation mail from the flipkart
                          Please help me to get my money back
                          Thanks
                          As discussed, the refund of ₹ 15880 for your order ID OD[protected] was done on 28 Mar 19, It should have been credited to you by[protected].

                          Below are the details to confirm that the refund has been successful

                          Refund date and time:28 Mar 19, 05:27 PM
                          Bank transaction ID:[protected]
                          Authorisation code:075944
                          Payment mode:Axis Bank Credit Card Regards, Flipkart
                          Axis Bank customer support has been notified about the posted complaint.
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                            senkumm
                            Apr 25, 2019
                            Resolved
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                            Resolved

                            Address: No.1837, B Type, TNHB, Avadi, Chennai, Tamil Nadu, 600054

                            This is to raise a formal concern about the credit loan provided to my father by axis bank.
                            I wanted to initiate a enquiry on what basis he had been provided 4.25 lakhs loan last year as he is already 68 years old leaving alone with no concrete income and with earring & partial eyesight disability. I have called many times to axis bank to enquire about the loan and been told that information can only be provided to authorised person.

                            Account holder name: s. G. Murugesan
                            Chennai branch
                            May 30, 2019
                            Complaint marked as Resolved 
                            Axis Bank customer support has been notified about the posted complaint.
                            Verified Support
                            Apr 25, 2019
                            Axis Bank Customer Care's response
                            Hi, sorry for the inconvenience. Please DM us your registered contact number and we will get back shortly.
                            Also please note, as part of the resolution process, our executives will never ask you to initiate any financial transaction or download any app or part with confidential account related information. Please refrain from doing so and report such incidents immediately. For more information, please visit http://bit.ly/2VadVIq Regards, Team Axis Bank.
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                              Rupashree92
                              from Neral, Maharashtra
                              Apr 25, 2019
                              Resolved
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                              Resolved

                              Address: Thane, Maharashtra, 400607

                              Dear team,

                              I have not mandated or initiated any sign verification charges but today my account has been debited with rs. 118/- which is wrong and not to my knowledge. Please look into this and initiate necessary action.

                              This seems to be fraud or some kind of excess money charged to my account and tht too without my knowledge. Expect your immediate service.

                              Regards
                              Rupashree
                              +1 photos
                              May 29, 2019
                              Complaint marked as Resolved 
                              Axis Bank customer support has been notified about the posted complaint.
                              Verified Support
                              Apr 25, 2019
                              Axis Bank Customer Care's response
                              Hi, sorry for the inconvenience. Please DM us your contact number and we will get back shortly.
                              Also please note, as part of the resolution process, our executives will never ask you to initiate any financial transaction or download any app or part with confidential account related information. Please refrain from doing so and report such incidents immediately. For more information, please visit http://bit.ly/2VadVIq Regards, Team Axis Bank.
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                                vinu priya
                                from Mumbai, Maharashtra
                                Apr 25, 2019
                                Resolved
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                                Resolved

                                Address: Jagirammapalayam, Salem, Tamil Nadu

                                I have done a recharge for a mobile on 24.04.2019 for rs.220 the order has been cancelled the refund from amazon got a sms as refund successful to the card but it has not been credited to my ac the sms for below : your a/c 680255 is debited with rs 209.00 on[protected]:09:27 a/c bal is rs 4786.20 info: pur/amazon seller services/bangalore/amazon seller services/seq no[protected]. Call [protected] (If in india) if you have not done this transaction.
                                My contact no:[protected]
                                +1 photos
                                May 30, 2019
                                Complaint marked as Resolved 
                                Axis Bank customer support has been notified about the posted complaint.
                                Verified Support
                                Apr 25, 2019
                                Axis Bank Customer Care's response
                                Hi, we request you to visit the following link: https://bit.ly/2NJKKFo and raise a dispute. Sorry for the trouble.
                                Please do not share your account details or any personal information on any public platform like Facebook, Twitter, Google, etc for security reasons. We request you to delete this post immediately and DM your query excluding such details to enable us to assist you. Bank will not bear any responsibility for the confidentiality of details shared with us through Twitter / Facebook. Further, Axis Bank does not ask for personal security details related to your Internet banking or phone banking passwords, OTP, PIN on the email, phone or otherwise.
                                Also please note, as part of the resolution process, our executives will never ask you to initiate any financial transaction or download any app or part with confidential account related information. Please refrain from doing so and report such incidents immediately. For more information, please visit http://bit.ly/2VadVIq Regards, Team Axis Bank.
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                                  roman8000
                                  from Bengaluru, Karnataka
                                  Apr 24, 2019
                                  Resolved
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                                  Resolved

                                  Address: MG road, 560042

                                  Hi axis bank,

                                  This is regards to credit card of axis bank:[protected], their was settlement done on 14th feb 2012. However, the collector promised that he would provide the noc document. Therefore till date, i have not received.
                                  Kindly suggest on this workaround and need the noc document as soon as possible.

                                  My contact number:[protected]
                                  May 26, 2019
                                  Complaint marked as Resolved 
                                  Axis Bank customer support has been notified about the posted complaint.
                                  Verified Support
                                  Apr 25, 2019
                                  Axis Bank Customer Care's response
                                  Hi, sorry for the trouble. Request you to contact our phone banking team on[protected] and[protected] and one of the executives will help you.
                                  Also please note, as part of the resolution process, our executives will never ask you to initiate any financial transaction or download any app or part with confidential account related information. Please refrain from doing so and report such incidents immediately. For more information, please visit http://bit.ly/2VadVIq Regards, Team Axis Bank.
                                  Apr 29, 2019
                                  Updated by roman8000
                                  I tried contacting customer care, My register mobile earlier which was registered with AXIS bank is not in use anymore and unable to generate any pin due to number is not active anymore. Kindly suggest or contact my number [protected]
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                                    Varunksharma
                                    from Jaipur, Rajasthan
                                    Apr 24, 2019
                                    Resolved
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                                    Address: New delhi, New Delhi, Delhi, 110003

                                    I opened my asap axis bank account last year with full kyc procedure. I was frequently using all the banking services withh the same account. Recently they also deducted the consolidated charges for services.
                                    After two day i got a message that axis bank have closed my account for some reason.
                                    First of all they closed my account with any notice also they have not returend the remaining balance as they claimed in the message.
                                    I believe axis bank is esteemed company working honestly and fulfulling its duties.
                                    Kindly look into the matter and reopen my accoint if possible.
                                    Jun 1, 2019
                                    Complaint marked as Resolved 
                                    Axis Bank customer support has been notified about the posted complaint.
                                    Verified Support
                                    Apr 24, 2019
                                    Axis Bank Customer Care's response
                                    Hi, regret the inconvenience caused. We are here to help! Please DM us your registered contact details and we will get back to you at the earliest. Please note, as part of the resolution process, our executives will never ask you to initiate any financial transaction or download any app or part with confidential account related information. Please refrain from doing so and report such incidents immediately. For more information, please visit http://bit.ly/2VadVIq . Regards, Team Axis Bank.
                                    Sir my last transaction of cerdit card why?????
                                    Shajahan Syed's reply, Apr 13, 2019
                                    My credit card last transaction is declined why????
                                    Neo card is life time free then why u r charge annual fee
                                    Axis Bank Customer Care's response, Apr 24, 2019
                                    Verified Support
                                    Hi, sorry for the inconvenience. Please provide us with your registered contact number through a DM and we will get back at the earliest. Regards, Team Axis Bank.
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