[Resolved]  Axis Bank — malicious message

Address:Bangalore, Karnataka, 560076

I have received following message today, which says
Hello! Your a/c no. * has been debited by rs. 118 on 15may19. The a/c balance is rs. *. Info: sign. Verf. Chrgs mandate regst/ stop. Call [protected] (If in india) if you have not done this transaction.

I don't think i have issued any such mandate.
Could you please help me to understand what is going on? And if it's a fake something could you please stop it immediately?

Best regards,
Utkarsh.
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Jun 18, 2019
Complaint marked as Resolved 
Axis Bank customer support has been notified about the posted complaint.
Verified Support
May 17, 2019
Axis Bank Customer Care's response
Hi, regret the inconvenience caused. We are here to help! Please DM us your registered contact details and we will get back to you at the earliest. Please note, as part of the resolution process, our executives will never ask you to initiate any financial transaction or download any app or part with confidential account related information. Please refrain from doing so and report such incidents immediately. For more information, please visit http://bit.ly/2VadVIq . Regards, Team Axis Bank.
Complaint comments 

Comments

Bank statment not open many times what's reason
Axis Bank Customer Care's response, May 15, 2019
Verified Support
Hi, we are here to help. Please DM the screenshot of the error for us to assist you. Sorry for the trouble.
Also, please note, as part of the resolution process, our executives will never ask you to initiate any financial transaction or download any app or part with confidential account related information. Please refrain from doing so and report such incidents immediately. For more information, please visit http://bit.ly/2VadVIq Regards, Team Axis Bank.
Deducted money 866 as consolidation charges without knowing me and also before deducted 200 RPS
Sir I am Lalit Kumar I am working Delhi state cancer institute

Mere account pe DP service deactivated ki jaye jisse mere account se paise n Kate

My AC no.[protected]
Please sir request hai. Thanking you yours faithfully
Axis Bank Customer Care's response, May 16, 2019
Verified Support
Hi, we wish to inform you that your Demat account has been opened basis your signatures on the application form. In case if you do not wish to use the same then submit the application for the closure at the nearest branch and charges will be waived on a pro rata basis. Please note, as part of the resolution process, our executives will never ask you to initiate any financial transaction or download any app or part with confidential account related information. Please refrain from doing so and report such incidents immediately. For more information, please visit http://bit.ly/2VadVIq . Regards, Team Axis Bank
This bank so much time deduct my amount consoling charges my acount no.. [protected] i don't have any loan with this bank but bank any time deduct my amount to consoling charge i m so fed up this bank if they r not refund my money so i will doing concern in social media
Axis Bank Customer Care's response, May 17, 2019
Verified Support
Hi, we understand your concern. We adhere to complete transparency and disclosure about all our service fees and charges. You can get more details on this link http://bit.ly/2N8cGCp . Please feel free to write back to us in case you have any further queries and we will get back at the earliest.
Please note, as part of the resolution process, our executives will never ask you to initiate any financial transaction or download any app or part with confidential account related information. Please refrain from doing so and report such incidents immediately. Regards, Team Axis Bank.

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