Big Cinemas Complaints & Reviews

I am very much disappointed about the quality of refreshments being sold in the Big Cinemas Galaxy Jaipur.My family, specially the kids were very excited about watching the movie Raavan in the 9.30 pm show on june 27, 2010 .The kids as always demanded Popcorns and cold drinks in the interval.I purchased 6 cold drinks and 5 popcorns Big size.To my dismay all the popcorns were semi cooked and seemed to be very old from the smell Even the cold drinks were without any soda!!!!!!! I am sorry but I suppose I have decided not to go to any Big Cinema for a movie any more. and i suggest others also to follow the same from my experience!!!

I have booked tickets through BigCinemas web site. My money is debited from the bank but there is no confirmation from the Big Cinemas and I got the error after booking tickets.

There is no response from the phone numbers they have provided. There is no customer care phone number. No one gives a damn...

I dont know what should be my next step. I lost my money for nothing.

Big Cinemas are cheating people.

On their site they say the price for first show is Rs.70/- but recently when I & my friends went to watch the movie "Prince of Persia - Sands of time" on Saturday we were asked to pay Rs.110/- per ticket for a 10:30 AM show. When we asked why this special rate of Rs.110/-, is it for weekends only? The counter person told that the rates are not special & applicable on all days for first show & we will be getting Snacks & Cold Drinks for that extra 40 rupees charged. I told him we don't want snacks & cold drinks.He told me that it is compulsory & we will have to pay Rs.110/- per ticket.We all friends returned from there.Now this is disgusting, why the hell they are advertising the wrong rate of tickets.They should mention that the rates are Rs.110/- including snacks & cold drinks.

I had booked tickets on 17th for Kites movie for thursday premier show,,, the money got debited from my card but i did not receive any confirmation for the same... when i checked at the ticket counter they said that the tickets are not booked.... Till today the money is not yet refunded...Please refund the money as soon as possible.

Recently i went to watch Iron Man2 at Big cinemas chinchwad. The lady at ticket counter wanted to buy food combo along with the ticket. She had the guts to say that it was mandatory. When i threatned her to call her manager she just gave me the ticket.

I guess the top management forces its employees to force sell them.

Dear,
this is for your kind and iinformatiopn that our split ac(2 ton) is not working . so you are requested to kindly arrange repair our ac .or give us your local service center no. as we have to face problume regurely..
thank and regards
Atul Chauhan
Supervisor Operations
Big Cinemas,Allahabad
Mob: [protected]

I had booked four Gold class tickets for the film Aairathil oruvan on april 15 in Big cinemas(Jazz) in madurai via online.The money has been detected but ticket was not confirmed asking me to try with another debit card when already my debit card has been detected with Rs 380.I need my money to be refunded.My transaction Id w.r.to ICICI bank is VIN/RELIANCE ME/[protected]/0

On 22nd Jan I went to see Avtaar in Odean CP . The picture quality was very poor , It has got the worst screen . Please do not visit Odean CP , DELHI . I got my movie Avtaar 3d spoiled due to bad shady screen . Please do not visit . Theater manager should be punished . He should compensate everybody for cheating .There was review in Times of India clearly mentioning the problem with Odean Big Cinema CP but due to proximity and not taking the caution seriously I went to see beautiful movie Avtaar . The beauty of movie was halved by poor screen and picture quality

I have brought two tickets for 3 on 5th january of gold class which cost rupees 120 each.
I was charged rupees 310 and was told that they are giving me two food coupons of rs35 each which are compulsary.I said that i do not want these coupans but they said without them i will not be given a ticket.
I want my money back and hope this will not happen in future.

Dear Sir

I went to watch Avatar at BIG Cinema, Rave @ Moti, Kanpur on 25.12.09, at 10:00 PM show, 1st thing the ticket price charged was more by Rs.10 than the displayed price of tickets, secondly there was no water dispenser installed inside the premises, when I inquired about that to the person standing at the snack's counter, he replied me that only water bottle is available.
Please do the needful in this case.

Warm Regards

I have encountered a information flaw available at big cinemas webpage (www.bigcinemas.com) in easy ticket FAQs where they say -
1] Easy Ticket can be bought at any of our cinemas from the box office
But easy tickets are not available at movie-star goregoan (west)
- Moreover the manager over is not committed to help customer . When i went to his office they said the manager was having his lunch and it was 3.30 pm .
- Also the security tryed to call the manager in the admin office but the manager didnt pick up the phone which can be seen through security cameras at the security table.
- When i asked the manager to give me a complaint number for lodging a complaint to big cinemas he gave me the number for booking that is 39894040 . When i said the number was for booking he told he doesn't have any other number.
- Also i would like to say that the staff at following brach is uneducated and irresponsible which can be felt by talking to them .
And the SECURITY at the office was unbelievable, they let everyone in without checking (I went through with a bag and no checking whatsoever was done. The security guard was just standing.

on 18th dec.2009, friday i and my friend went to watch Avatar movie at Odeon- Big Cinemas in Cannaught Place in NEW DELHI. i found out that there was some problem with the screen.on one side of the screen , i don't know what it was but when the images where lighter there were dark patches visible which spoilt the whole experience. i tried complaining but i was not allowed to meet the person concerned. the guards also did not cooperate. they made sure that i 'm not able to meet the manager. after a few tries i gave up as i could not waste my time.. i left the place with a bad taste even after watching a good movie! so is there anything you can do to let the person ,handling the operations of the movie theater mentioned above, know to make sure that they should learn to take care of their customers and also learn how to improve their services by taking customers' feedbacks? i have decided never to visit that theater again.

I have booking tickets for a show through net booking. After entering the debit card details and confirming the booking, the site gave an error message“BIG Cinemas apologize for a technical error. Please get back to us in some time, while we fix it!!!”, and i did not get a confirmation for the tickets I booked. However, the amount got withdrawn from my account.

There were no customer care numbers or mail-id given.so, i sent a mail to 'guest.[protected]@relianceada.com' but didn't get any reply from them.

So I have paid for tickets which i did not get and there is no effort from the company to address my complaint.

My trasaction id is VIN/ADLABS FILM/[protected]/0 with respect to icicibank.

Hello,

I have been getting junk emails from Big Cinemas every thursday, friday on my company email id. This is very irritating. i have called many times at Big cinemas, R-mall mulund and requested them to remove my company email id. still no change. i replied the junk email also requesting them to remove my company emailid, but still i am getting those junk mails.

Regards,
Ruby

This is to bring into your kind notice that I went to view cinema along with my wife ( love aajkal ) on 5th August morning 11:20 A.M. show at Big cinema theatre located in Greater Noida. As according to morning show the ticket charges of silver & gold were dispalyed as Rs 50 per ticket, but actually the theatre authorities charged Rs 110 per ticket saying 50 Rs is for ticket and 60 for combo meal consisiting pepsi + burger/Popcorn . We insisted that we do not want combo meal and only interested in viewing the cinema . Theatre authorities refused to provide us ticket, feeling helpless we have to deleibrately buy the ticket.To our surprise they gave us 50 Rs ticket of cinema and hand written slip of Rs 60.We along with others in the que felt cheated that cinema authorities are delibrately forcing there expensive food stuffs by using unfair means. We thus request to take immediate action on the aforesaid practice and get us the justice

IMAX Wadala is charging Rs.500 or Rs.350 per ticket for Harry Potter & the Half Blood Prince because they claim that it is a 3D movie. Actually it is 3D only for first 15 mins & thereafter it is a normal movie to be watched without glasses. They don't inform you about this before you buy tickets. It comes as a surprise when the screening starts. It can be watched in any other theater for just Rs.100 or Rs.150 per ticket.

This is pure cheating & swindling people of their money.

I tried booking tickets for a show through net booking. After entering the credit card details and confirming the booking, the site gave an error message, and i did not get a confirmation for the tickets I booked. However, the amount showed in my credit card bill.

inspite of mailing twice on the mail ID provided by the company on their website, there is no response. When I called up Big Cinemas Wadala screen (for which I was booking tickets), I told my complaint to the operator, who simply, very rudely put the phone down.

So I have paid for tickets which i did not get and there is no effort from the company to address my complaint.

My name is Abhishek Chandra. I visited Big Cinemas, NOIDA, TGIP Mall on 25th December to watch Ghajini. I had my tickets booked through the "Book My Show" website but I additionaly purchased two tickets using my credit card. The total I needed to pay was 200/- in lieu of the tickets, however my ICICI credit card was charged twice for the same amount.

The multiplexes across the country are charging exorbitant rates during the first week of screening. There should be fixed charges across the country in multiplexes as well.