Furlenco Complaints & Reviews

I had booked a laptop but i don't have residency address so have to cancel but consumer support is not good, money should be returned...

I had booked rental furniture yesterday morning 19.06.2024 and remitted around Rs. 60000 to gpay through my email ID. In spite of repeated reminders and complaints neither the order is confirmed, nor refund is made. This is very serious. Please let me know the status of my order.

I had also made complaint orally and through Whatsapp to Ms. Minal from Unlimited by Furlenco at this number [protected]. As per her advise, we have also contacted another lady at the number [protected] who is also not responding.

I placed an order # ORD[protected] dated 25th May 24 with 6 months' rent advance payment and delivery was confirmed for 1st June. They are not getting products delivered now and every time they are giving me new dates. After taking payment everyday they are giving me new date. Earlier they gave me 1st June and then rescheduled it for 2nd June and again they have re-scheduled it for 4th June as per their convivence without my confirmation. Kindly look into this on urgent basis.

I paid INR 14, 411 on Furlenco App. I have contacted them many time at customer servicesthrough calls and emails and everytime they are giving me new dates .

I returned the furniture subscribed from UNLMTD, Furlenco on 30th Apr 2024, it was communicated that within 5-7days i will get my refund amount. But after 22days (23rd May 2024), i am still following up with Furlenco team but not getting the refund processed. It seems they have no intention to refund my amount.

I had subscribed for 6 months of sofa rental plan and paid upfront. Furlenco sent a broken sofa which was just fixed and post usage around 10 days, it broke and furlenco people post 30 days of follow up, picked it up and since past 15 days not issuing a refund though they promised the same as in enclosed email from them. I had paid rent for the furniture which I didn't use from Furlenco

The items were not usable and the replacement request was not fulfilled. Furlenco customer support made me pay for all the months as they promised to give a credit note. Since they did not replace, I returned it. Now they are asking me to pay for the later return request for a broken item.

On the other hand, the credit amount is very less. they are offering me 2-3 thousand whereas I paid them 7-8 thousand even when the items were unusable.

Customer support is worst. Very bad service. I have been a loyal customer for more than 5 years.
For those who are planning to buy or rent, please do not get fooled by Furlenco. Do not use their service. Its a trap! This is a genuine feedback.
I have raise many tickets with Furlence

Team Furlenco, Kept calling me back to back it's looks more like a harassment. im using furlenco since 2018 and there are so many issue I face but furlenco team don't really care or coordinate well with the pick up and drop coordinator. last time there was a activity, I had called for a vitello storage bed with pico solid dinning table. They delivered me the broken bed in the storage the hydraulic pump on left was not working and he replaced the pump by going to my old house and pick a pump from my old society landmark building address to swap the pump from the another activity was happening of picking up of Bianca wardrobe with blaze storage bed and mattress and pillow covers.so to complete my broken bed delivery I had to drive him to my old home pick a pump from blaze storage bed and get him back to new home and replace the broken pump .
It looks like I work for furlneco and getting paid to solve problems which are not even mine. Ur quality check department never doing products checks well and been sending me broken stuff and u can check that in my 1000s of mails I have sent to furlenco team but my last order again the broken bed was sent to me.if I'm paying the full money why mi receiving broken products.
And this lady kept on harassing me over call for pillow cover and mattress cover which have peen picked up.after being the oldest privileged customer of furlenco the things I have to go through is totally unprofessional from team furlenco.stop harassing me over call over the product that all ready been picked up from furlenco team and it's not my job to u to update the deate of the pick up and item been picked up I'm sure u have a team for that. Imagine of I start calling u for everything broken products I have been receiving from furlenco end then we will be on calls forever.rahidahmed.ie please look into major issue like no coordination between pickup team and team in main branch and quality check need to open eyes and see they are sending non functioning products to customers who's been with them for more then 5 years.this is totally unprofessional from furlenco..
this two products were delivered to me on 17 sep and I have paid 9 months rent in advanced and 2 chairs are broken and the hydraulic system of bed is not working properly. Service request is not click able and not able to put a request to so I have have a produced fixed and if I have paid full then why I have received the broke products.

Paid for sofa 20days back. They set delivery date. Message a day before confirming delivery & on the day postpone delivery. this is 5th time now. Call center reps say they will contact other dept and get back but do not. Now on cancelling there is no status on the refund.
The chat bot on the app is just as useless as the customer care reps. One gave me another number to call and that number does not exist. ([protected])

I purchased a 12 month rental plan from furlenco in December 2022, when they provided relocation services. I connected customer care for relocation in the same city and they are saying their policies have now been updated and they do not provide relocation now.

Receiving harassing calls, had raised an issue in the month of Jan, however no resolution received till now, called customer care 100 times, sent 100 emails, no one from the escalation team is bothered to call, however receiving these harassing and abusing calls from them. The issue is not getting resolved since more than 6 months now

Receiving harassing calls from Furlenco, however have reached out to the customer care and asked a revert and call back from the escalation team. No one is interested, They only seem to be interested in harassing and abusing customers

The company is refusing to pick up the products on the scheduled pick up date and is rescheduling pickup date again and again without informing. The customer support is not replying and they are saying that they cannot pick up the furniture for another few days. Because of this mismanagement, I am unable to get my new furniture delivered whose delivery was scheduled basis the pick up date provided by Furlenco.

The company is delaying the furniture pick-up constantly and rescheduling it without prior information. Due to their mismanagement, I am unable to get my new furniture delivered and am having to pay for the same too. The customer service is not replying and is asking me to cancel my new booking as they cannot pick up the furniture until further notice.

We have ordered a refregirator on 2nd of july 2023 and the product was supposed to be delivered on 5th before the product delivery they have kyc process which should be done. In our case we have different profile name and the id name was not matching at first case we thought that our request will get cancelled, in order to avoid cancellation we contacted support team for the issue .the support team said we need to cancel the product as they dont have option to change the profile name . First of all the site is so hopeless that there is no option to edit anything even the delivery or kyc details are not updated there.
After they said we agreed on cancellation and they said we will be getting call from cancellation team on 2nd istelf but we didnt get any call. we waited and called them again that time they said that our kyc is approved even been the name miss match and said we will get delivery by 5th july 2023. but we didnt receive the product on 5th again we reached the customer support they said there is some issue with them we will get the delivery in 3-4 days. as we were travelling outside on those days we decided to cancel the product as it was taking long time. we called again the customer support and requested for cancellation( there is no direct was to cancel the product from their app) we need to call the customer care 100 time and they dont provide any resolution. After asking for cancellation the team said we will get call from cancellation team, its 12th of july 2023.. neither we have got a single call from the support team.
they are just playing with people harassing them, taking their money and not providing refund .. on calling the support 100 time they said that we are fake so cancelling the product, so they didn't move ahead with cancellation. they are calling customers fake inspite of looting their money and not providing solution. they have even blocked one of our number for calling them again and againn. Such kind of service is not acceptable.
Never go with this site, hopeless ever, very bad experience.
Wer are still waiting for our product cancellation and refund

I have returned their products on the 27th of Feb, 2023. After agonizing calls and pings on LinkedIn and rude calls from one Mr. Aditya Dabi - their customer executive support - I finally got my refund on March 11th. After that, they have asked me to delete my account - which I happily did. Now its been one month that I did not hear from them - from last month - furlenco has repeatedly called me and is harassing me again for misuse of their products. What products? which products? How is it my fault that they don't update things and their operations is as clueless?

I had been using Furlenco products in Delhi NCR since more than 1 year and now wish to return it, but to my surprise they have rescheduled the return without letting me know. Now, as I had go for vacation it was not possible for me, and about which I already told them on chat and in email.
They intentionally delayed the return process so that they can levy some more charges on the furniture.
On top of it there is no sync between the customer care and the ground team so the customer has to suffer, confirming the return date, time and it also happened that on date mentioned no one showed up or called .This has taken lot of hours just for confirmation, requests and complaining.
So, my experience has been bad with Furlenco and better I will chose the other companies .

I have requested pick up of my product a month back and everytime they are rescheduling it. It has been done for 7 times till now. Because of which I am not able to vacant the flat i have rented and i am paying unnecessary rent.

I had paid for 6 months subscription from April 23-Sep 23, and even after paying in advance they have debited money for April and now it has been 20 days and they have kept me hanging in between. No resolution from their side, I keep on getting auto generated mails from them asking for more time.

1. Furlenco doesn't have a customer care number! You have to submit a request, and they will call you back, at their leisure.
2. Order delivery times keep changing, and you will have no clue on when the order will actually get delivered. Furlenco says you'll get a call 24 hrs before scheduling a delivery, but that has never happened in my experience.
3. Same troubles apply for returning items( That is its own can of worms)

I placed an order on 28th February through UPI. The order went through and they cancelled it. It’s been 7 business days and. I have been following up on the status of my refund and they keep giving excuses. I relacated to Bangalore and I need money because relocation is very expensive. I have been begging and there is no support or consequences on them for delaying my refund

I recently ordered furniture from Furlenco, and I have had an extremely disappointing experience with their delivery and customer service.

It has been 30 days since I placed my order, and my sofa has still not been delivered, despite multiple promises from their customer care team. What is even more frustrating is that I have been paying for this furniture with my hard-earned money, and yet the company seems to have no respect for my time or money.

To add to my disappointment, I also had issues with a microwave that I purchased from them, which hasn't been repaired or replaced yet. I have tried to contact their customer care team multiple times, but each time, they only say that they will look into it, and then nothing happens.

This delay has caused me significant pain and inconvenience, and I feel like the company doesn't care about its customers at all. I would strongly advise anyone looking to purchase furniture or appliances to avoid furlenco at all costs.

Overall, my experience with Furlenco has been incredibly disappointing, and I would not recommend them to anyone. If you are looking for a company that values its customers and provides good service, I suggest you look elsewhere.

I'm a Doctor who has been renting furniture in Mumbai from Furlenco since 2 years now. When I had started the subscription customer care service was ok, but since then it has been going downhill.
In between (2022) I had to shift my house in the same city. When I applied for relocation of furniture, initially I had no response from the customer care and the mobile app remained frozen for days. Whenever I tried to contact anyone I was either diverted to a different person or told that a call back would come after wasting my previous time (during working hours). Then I was told that Furlenco has changed policies and they don't do intercity transfers and somehow I was supposed to shift the entire set of furnitures myself. With great difficulty and multiple online complaints I managed to get the shifting done.
Now coming to the present time, when I was shifting jobs from Tata Hospital Mumbai to Prayagraj. I put in a request on the app for return of rental furniture since I no longer needed it. They asked me for a preferable date and I had put the date in as 1st of March 2023 (this request was put in well in advance). Now understanding the issue in detail, I was supposed to leave my flat on 2nd March as my rent agreement was also ending that's why I had put in 1st March as the preferred date for picking up the furniture.
After putting up the request on mobile app, there was no confirmation from the customer care team and I was forced to just wait for the day of pick up to receive any confimation.
To my surprise, I got a message on 1st March that the pick up is scheduled, however no time was mentioned. I called up on the mentioned number, and they told us that time of pickup cannot be confirmed as they have to go according to the app and they have no control over the timings. In the late afternoon two persons came for pick up and they just took with them a small part of the entire furniture subscription. On probing, they said that they were there for only partial pick up and a new team will be assigned for rest of the products. Being confused and angry, I tired to stop them and ask them how to contact Furlenco for pick up of the remaining products. But they left in a hurry and no other team was assigned for pickup.
Now, since I have a flight the next day and I had to empty the flat, I have sent all my personal belongings by movers and packers but I'm still left with Furlenco furniture stuck in the house with no assurance when it will be picked up.
I called up many numbers searched online and asked from the pick up guys. They all said that they can't do anything and it will all be taken care by the app. The chat bot on the app was frozen and was unable to help at all. When I mentioned this to Mr. Sameer ([protected]) and Mr. Shubham ([protected]) from Furlenco they said that they will look into the matter and call me back. But they didn't call back and instead they stopped picking up my calls henceforth.
Now because of all this, I had a fight with the landlord as he needed the flat to be emptied and let the new tenants shift in. So I'm still paying the rent for the flat. Unfortunately I had to leave because in had to start my work in Prayagraj but all this is causing me extensive emotional and financial loss.
Even now I'm unable to contact the Furlenco staff for any confirmation.
Their desktop site in under-construction and mobile app is useless. There is no answer on the available customer care numbers.

Date - 2nd Feb 2023

I have been informed that furlenco has discontinued the relocation benefits. I have taken the products considering the relocation and it's unethical to stop in the middle of my subscription. I am eligible for one-time relocation and I want to avail that service.

Resolution Looking for - Either I want them to give me a refund for the remaining tenure or give me a full refund

I have taken rental subscription for one of the product from furlenco but now they are not returning the product and monthly they are deducting money and once I return the product then daily customer care says it will be picked up by today and pick up guy also says vechile is either damaged or there is no space for the return.

I have been calling the customer care daily for last 2 weeks and they are unable to pick up the product and daily they say they will pick the product next day.

I had bought a 6 month rental membership for a 43inch Smart TV on Furlenco on 13th July 2022 which is supposed to run till 13th January. The price of the subscription was Rs.6123. Now i have received an invoice that tells me to pay Rs.527.7 by 19th Dec as outstanding balance.
Upon connecting with the customer support, i have been told that when i paid for the subscription in July, the amount should have been Rs.8232 instead of the one i was told to pay at that time(Rs.6123). This happened due to a technical glitch on Furlenco's side, they admitted to this.

However, i was never informed about this glitch and the logic of paying Rs.527.7 has not been made clear to me, especially when the whole order was pre-paid till 13th Jan.

Customer care could not solve this issue. I want to cancel the subscription but i am not allowed to until i pay the said amount.

Furlenco is not taking back furniture provided and forcing me to pay a wrong amount that they are asking fro product that I have not hired - it is due to their IT errors.

Order of combo of washing machine and refrigerator was processed on 15th October 2022 while I could not keep the washing machine due to sanitary issues, however company's customer care executive told me that I should refuse to accept the delivery and the order for machine will get cancelled and I will be provided with the refund without any further requirement. Please note that at this time I informed that about every detail about the order, that it was a combo product, but I am cancelling partial order, but they said that still the refund will be provided to me without any further requirement.
however, for 10-12 days, there was no communication from the company regarding the refund and I was checking my bank account regularly for the same, but to no avail.
I contacted the customer care centre, not to mention that it took me hours to arrange call with them since there is no contact number provided on their website/app and other help portals are also chat bot which does everything not to help,
so, on contacting their customer care for refund update, they told me because it was a combo order, I had to make refund request and since there was no request they didnt bother about giving my money back to me.
Now after so many days, with continuous follow ups, they still dont have any intention of giving my money back, these fraudsters have given me fake links and they have no accountability or responsibility whatsoever.

Please expose these fraudsters and get me my money back.

I paid twice to Furlenco subscription. It’s been a week, neither I got refund nor it’s showing on app. Also I’m being fined for late payment and my rental is increased to monthly subscription.

When complaining on email their bot reply with we are sorry

I have a bought a bed through furlenco with order number 12450. The delivery agent came on 29th August without the item he is supposed to deliver. Went back saying he will deliver the next day since the item is missing in his Van. I have been following up with emails since then. There is no proper support.