CASHe Complaints & Reviews

Not getting a confirmed time line on loan disbursement, i applied on 31march 2024, still it is showing Processing.

Customer id 6824376

Hello
My credit line is approved about a month ago. Still, I am not able to use it. Every time I apply for a loan to use my credit line. It is going to processing and after some time it shows a Transfer failed. I tried last month to apply but did not get the money. So many times I try to contact its support team. Write 100 of mail to the cash e support team. They are giving the same reply as below.
"we are facing some technical issues while disbursing funds.
Please be assured, we have taken up the matter with the bank. The tentative ETR provided by the bank is 05 working days from the date your loan is approved."
Lots of 5 days are completed but still, the issue is the same. No one is solving the problem. every day they send marketing mail to apply for a loan and use your credit line but when you apply you don't get money. please fix that problem. I am trying to apply since last month but still not get the money.
My loan a/c no. [protected]

Ive applied for a loan on Cashe and got approved of rs 25, 000. App is showing the repayment date. But no amount got credited to my account.

One Customer care representative contacted me in whatsapp and asked my bank statement. He verified and approved loan. But when i asked for the status of the application he blocked me.

When i main to their mail id l, they said their facing technical isseus. But ive seen...

Disbursement failure each time however already having approved credit line.
Registered email id:- [protected]@gmail.com

It's been almost a month since the loan is been approved but not disbursed. Everytime I am complaining through tickets, getting an automatic response and no calls to update the status of the loan.

Loan ID: 4186583

I don't know how long it will take more to get clarity on the loan.

Worst service I have seen from any finance company.
Firstly they have approved application. But loan not transferred. after 10 days I received a message that fund transfer failed.
Reapply fo higher limit when I have reapplied. Application is showing we have received your documents. We will verify and get back to you. I have sent so many mails. Every time getting reply like your application is in reveiw stage somone of our team will contact you.

Just approve or cancel my application. Otherwise I will take a lagal action against cashe for Mental torture.

Firstly they have not transfer the fund after replying in 10 days that fund transfer failed. Kindly reapply, when I have applied on 27th of March there is no such response from their team even after so many mails.

Every time I got similar response that your application is in reveiw stage we will contact you soon.

Worst service I have ever seen. No such response neither application approving nor application accepting.

I am customer of cashe since years. Still these people don’t understand the meaning of “emergency funds” as i am applying for disbursement of funds from the credit line itself only automated replies are given by the customer care waiting for disbursement from 2 months applying again and again. False promises are done by them. Need proper action asap from the company cashe. No proper action is been taken from the company even after repeated mails to cashe and whatsapp support too.. This was my trusted platform before but i am loosing my trust i have been raising tickets to take some action but everytime i get same automated replies and ticket is been resolved??? Look into the disbursement process asap. My customer id 9449367 loan id - 4223314

Loan amount still in processing from 4 for days more kindly check transfer my loan amount....

As am continuing to pay EMI every month
The Collection team without my knowledge she have called my friends and family with my contacts data she have not called my reference number which given in the app and i have attended each and every call of executive and executive later forced to close the outstanding balance on that day itself and its misuse of contact data and strict action need to taken for this

Requesting...

My loan was approved on 22 march
But it is not disbursed yet
Cln 16357485

Loan amount still in processing after 24 hour.kindly do the needful.

My loan no is 4232374 my loan was approved on 20th 03.2024 .After receiving loan approval confirmation from both in mail and in application the amount is still not transferred in to my account. As I need this fund urgently I am requesting you to kindly transfer this amount into my account. It's been more then 8 Days now and even after rasing multiple tickets they still haven't transferred the money into my account. Please help me I really need this fund

Last 3 months rent processing till date

Hi

I have applied loan on cashe and got approved, but till now there is no disbursement and no one is responding to emails, i have closed my previous loan by 22k and applied for new for my medical needs, based on trust I have cleared my past loan, now new loan was not disbursed and my pockets were empty, i am keeping mails daily but getting automatic reply that with in 5 days you get the disbursement amount from past two weeks the same mail I am getting daily, can you please resolve the issue

Dear [Cashe Team],

I am writing to address a critical issue regarding the non-disbursement of my approved loan amount for the second time, coupled with the unavailability of your customer support services.

On[protected], I was notified that my loan application had been successfully approved, and I eagerly awaited the transfer of funds into my account. However, despite the assurance provided, the funds have not been disbursed, mirroring a previous incident of a similar nature.

What compounds this issue is the complete lack of accessibility to your customer support services. I have made multiple attempts to contact your support team using the provided contact number, but to my dismay, it appears to be non-functional. This lack of communication channels exacerbates the frustration and anxiety caused by the non-disbursement of the approved loan amount.

As a customer, I rely on prompt and efficient service from your institution, especially when it comes to financial matters. The repeated failure to disburse the approved loan amount not only disrupts my financial plans but also erodes my trust in your services.

I urgently request immediate action to rectify this situation. The approved loan amount must be disbursed without any further delay, and I implore you to address the technical issues affecting your customer support line to ensure that customers can reach you for assistance when needed.

Furthermore, I expect a thorough investigation into the root cause of these recurrent issues and transparency regarding the steps being taken to prevent similar incidents in the future.

In light of the inconvenience, stress, and financial uncertainty caused by this situation, I also demand appropriate compensation.

I trust that you will prioritize this matter and provide a swift resolution. Failure to do so will leave me with no choice but to escalate this complaint to relevant regulatory authorities and explore legal recourse.

I await your immediate action and response.

Sincerly
VIjay Kumar
[protected]@gmail.com

I m unable to do cashe esign process and loan is approved.esign colum is not highlighted...

Such a pathetic service. I have been using cashe for many years now and now when i am applying for loan everytime they are rejecting starting the documents are to be uploaded
Have uploaded the bank statment 3 times and still they are rejecting and not even specifying which document they need. Online bank verification also has been disabled and i have
Written several emails and no response till
Now. Very bad customer service. This is very
Annoying. These guys don't even have contact
Number.

3 times my loan has been approved since 1st March 2024, then after waiting for disbursal for 7-8 days, they cancel the application stating disbursement failed. My applications have been cancelled 3 times in last 20 days, that too after approving the loan request. They call themselves and ask to apply for loan, stating some technical issue at there end.

On call they mention funds will be disbursed within 10 minutes, these 10 minutes turn into 10 days, then 10 months..

Customer support is useless apart from automated replies you get no help.

Why do you even approve loans when you cant disburse in time.????
Cancel the application is first go itself, so at-least we will not have hopes of getting funds.

Loan is taken for emergency and such delays and later cancelling the application is complete harassment on our part.

This inspite of me being a consumer of this app for 6-7 yeas now.

I have cleared my loan on 23rd march 2024 and I have reapplied on the same day for the loan from cashe and the status is in now processing and I didn’t receive any loan amount from cashe so kindly do the needful at the earliest.

Regards,
Vignesh