Cinepolis India Complaints & Reviews

Address: Lucknow, Uttar Pradesh, 226010

Booked an ticket for antman and the wasp 12:10 pm show on 5 august 2018 (Vip k6, screen 5, cinepolis one awadh mall lucknow) worth rs.400 via cinepolis mobile app.

Rs 400 was deducted immediately from my axis bank account but m-ticket link sent to me via sms was broken and was not working neither received any email confirmation for the ticket.

Have raised complaint for the same via their app twice with 3 days but no feedback received from app support.

Mailed [protected]@cinepolis.com on 13 august and 16 august regarding my issue and but they haven't been able to resolved my issue till today all they saying that my concern has been shared with team

Please look into my complaint and refund my money as soon as possible

Have attached screenshot of sms, broken link, working link (Which started working on 13 august) and that of mails to support.

+6 photos

Sep 26, 2018

Complaint marked as Resolved

Cinepolis India customer support has been notified about the posted complaint.

Verified Support

Aug 26, 2018

Cinepolis India Customer Care's response Dear Rohit,

We are sorry to hear this. Our team is looking into your concern and we will share an update with you soon.

Regards,
Team Cinépolis

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RohitS01

from Lucknow, Uttar Pradesh

Sep 12, 2018

Waiting for any update from your side.

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Address: 560059

On 14th July I booked three tickets for the tamil movie" Kadai kutty singam" at ETA Binnypet mall, Bangalore for 6.50pm show. The amount got deducted but did not receive the tickets. I rebooked the tickets through bookmyshow and got the tickets. On 30th July 2018, I got a message that amount of INR 765 would be refunded in 9 days.

Till now I have not got the refund. Please initiate the refund at the earliest.

My...

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Address: New Delhi, Delhi, 110034

We have bought tickets for cinepolis fun cinema netaji subhash place pitam pura delhi, in the starting of movie i requested the person to increase the ac as hall is full n ac is not at all working as it is humid inside but no action was taken and evry one was cribing it is one of the worse experience i ever had while watching movie will never recommend any one else also n top of tht it spoils the reputation of cinepolise also u must work on it.

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Sep 24, 2018

Complaint marked as Resolved

Cinepolis India customer support has been notified about the posted complaint.

Verified Support

Aug 24, 2018

Cinepolis India Customer Care's response Dear Customer (ampatel200),

Sorry for the inconvenience. Kindly share your contact number and Email ID [protected]@cinepolis.com with your ticket number (41318) in the subject line so that our team can assist you.

Regards,
Team Cinépolis

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Address: 143001

I paid for movie mr and mrs 420 returns 200 sat 18/08/2018 02:40pm audi - 2 u ticket no.007511 i have
A very bad experience form ur side.
I m watching movie at screen 2. The sound system is very bad. Kindly check it... But as customer its a bad experience as my friends are your regular customers. We disnt expect a bad experience next time
Pls check

Sep 28, 2018

Complaint marked as Resolved

Cinepolis India customer support has been notified about the posted complaint.

Verified Support

Aug 20, 2018

Cinepolis India Customer Care's response Dear Varun (Varun Naibb),

Sorry for the inconvenience. Kindly share your contact number and Email ID along with the Cinema location at [protected]@cinepolis.com with your ticket number (40839) in the subject line so that our team can assist you.

Regards,
Team Cinépolis

Verified Support

Aug 26, 2018

Cinepolis India Customer Care's response Dear Varun (Varun Naibb),

We hope your issue has been resolved now. Let us know if there is anything else we can help you with. Have a nice day.

Regards
Team Cinépolis.

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Address: Muzaffarpur, Bihar, 843104

I went to watch movie in cinepolis muzaffarpur and i took one ticket and pay rs 200 note to the cinepolis staff but that staff told, we don't have change and after 10 minutes, again i ask to the staff about money then she didn't return my change and tol d me lier,
When i asked her then told her name anjali
Anjali looks decents and cute but she is very rude and misbehaved with me
I am requesting, pls rectify your management.

Oct 1, 2018

Complaint marked as Resolved

Cinepolis India customer support has been notified about the posted complaint.

Verified Support

Aug 20, 2018

Cinepolis India Customer Care's response Dear Customer,

Sorry for the inconvenience. Kindly share your contact number and Email ID at [protected]@cinepolis.com with your ticket number (40838) in the subject line so that our team can assist you.

Regards,
Team Cinépolis

Verified Support

Aug 29, 2018

Cinepolis India Customer Care's response Dear Customer,

We hope your issue has been resolved now. Let us know if there is anything else we can help you with. Have a nice day.

Regards
Team Cinépolis.

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S

Sarvasva Shankar

from Bengaluru, Karnataka

Aug 21, 2018

I can't able to redeem club cinepolis points

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Cinepolis India Customer Care's response, Aug 24, 2018

Verified Support

Dear Sarvasva Shankar,

Thank you for reaching out to us. Please note that you can redeem the Club Cinépolis points through our website/app and at the Box Office. While booking tickets via the website, you'll find Club Cinépolis option on the payment page. Click on the Club Cinépolis box and then proceed with the details to redeem your points. Glad to help!

Regards,
Team Cinépolis

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Address: Gurgaon, Haryana, 560010

I was booking ticket for mission impossible movie through cinepolis app.
Show:4:30 pm
Theatre: cinepolis eta mall bangalore
Amount:200
Money got deducted but no confirmation email or message from cinepolis and ticket is also not there in my tickets section. High level fraud from cinepolis. Now refund my money or i will have to lodge a complaint.

Sep 28, 2018

Complaint marked as Resolved

Cinepolis India customer support has been notified about the posted complaint.

Verified Support

Aug 20, 2018

Cinepolis India Customer Care's response Dear Anurag,

Apologies for the problem you have faced. We have shared your concern with our team and will come back with an update on this.

Regards,
Team Cinépolis

Jan 17, 2021

Updated by Anurag Gn High level cheaters fraudulent app

Jan 17, 2021

Updated by Anurag Gn Are you even a human being? Without solving a problem how can you close?

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Address: Mumbai City, Maharashtra

The hon' bombay high court issued an order to all the multiplex theatres that movie viewers should be allowed to carry their own food inside the cinema halls and not be forced to buy overpriced food from the multiplex food stalls. The rule was to come into effect right from 1st of august 2018. Yet, when i booked 2 tickets on 15th aug. 2018 at cinepolis theatre (Magnet mall, bhandup west) our bags were checked and we were told that outside...

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Address: Kamrup Metropolitan, Assam, 781016

Hi,

I am mukesh sah ([protected]). I booked 2 tickets for satya mev jayate using cinepolisindia.com for cinepolis central mall, guwahati, for 6:00pm show for date 13 aug 2018 using bank of baroda debit card
After selecting seats and entering my debit card details, cinepolisindia website displayed some message like 'processing...' and after some time, it displayed, 'oops, an error occurred'.
But an amount of rs 490.00 was debited from my account. This transaction was done at around 2:05pm on 13th aug 2018.
I waited for around 20-25 minutes, but i didn't receive any sms or e-mail from cinepolisindia for confirmation of tickets but i did receive sms from citibank for deduction of money

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Oct 3, 2018

Complaint marked as Resolved

Cinepolis India customer support has been notified about the posted complaint.

Verified Support

Aug 20, 2018

Cinepolis India Customer Care's response Dear Mukesh Sah,

Sorry for the inconvenience. Kindly share your Email ID at [protected]@cinepolis.com with your ticket number (40863) in the subject line so that our team can assist you.

Regards,
Team Cinépolis

Verified Support

Aug 26, 2018

Cinepolis India Customer Care's response Dear Mukesh Sah,

We hope your issue has been resolved now. Let us know if there is anything else we can help you with. Have a nice day.

Regards
Team Cinépolis.

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Address: Gwalior, Madhya Pradesh

Amount deducted for the tickets but tickets havnt booked.
Transaction was done by ‘cinepolis india’ application.
At 17/8/2018 9:12 AM
I have also received Reference No. for Cinepolis India Private L of the transaction.
If you need any other information feel free to contact me.
Kindly revert as soon as possible.
Name- Ashu pratap Shrivastava
Place- Gwalior

Sep 18, 2018

Complaint marked as Resolved

Cinepolis India customer support has been notified about the posted complaint.

Verified Support

Aug 17, 2018

Cinepolis India Customer Care's response Dear Ashu Pratap,

Thanks for reaching out to us. Could you please confirm if you have received a Ticket confirmation email from [protected]@Cinepolis.com on your registered email ID? Please check your spam folder as well.

Regards,
Team Cinépolis

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Address: Bangalore, Karnataka, 560043

Website: Cinepolis

Hi. The amount of 400rs has been deducted from internet banking of kotak mahindra and the ticket is not issued. And these is no invoice. I'm unable to find any valid contact numbers of cinepolis.

Reference id: pg-[protected]
Name: shailesh babu
Contact number: [protected]
Mode: kotak mahindra internet banking from cinepolis app
Movie: greta govindam.
Movie date: 16th august
Time: 10.00 am
Location: bangalore cinepolis orion east

Request you to resolve this asap

Sep 30, 2018

Complaint marked as Resolved

Cinepolis India customer support has been notified about the posted complaint.

Verified Support

Aug 16, 2018

Cinepolis India Customer Care's response Dear Shailesh (Shaileshc4s),

Thanks for reaching out to us. Could you please confirm if you have received a ticket confirmation email from [protected]@Cinepolis.com on your registered email ID? Please check your spam folder as well.

Regards,
Team Cinépolis

Verified Support

Aug 24, 2018

Cinepolis India Customer Care's response Dear Shailesh (Shaileshc4s),

We hope your issue has been resolved now. Let us know if there is anything else we can help you with. Have a nice day.

Regards
Team Cinépolis.

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A

avinashkohli

from Gangtok, Sikkim

Aug 16, 2018

Ticket booked but not confirm from your side like not received any receipt for details which seat no.
and debited amount from my sbi bank

Name : Avinash kohli
mob.[protected]
ticket booking date : 11.08.18
show time : 12.08.18 sunday 11.45 am

pls confirm me my ticket booked or not where is my money

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Cinepolis India Customer Care's response, Sep 10, 2018

Verified Support

Dear Avinash,

Sorry for the inconvenience. Kindly share your Email ID and Cinema location at [email protected] with your ticket number (44156) in the subject line so that our team can assist you.

Regards,
Team Cinépolis

Cinepolis India Customer Care's response, Sep 19, 2018

Verified Support

Dear Avinash,

We hope your issue has been resolved now. Let us know if there is anything else we can help you with. Have a nice day.

Regards
Team Cinépolis.

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Address: Coimbatore, Tamil Nadu, 641008

I had made a booking on the cinepolis website for the movie gold. Amount from my account was debited but the tickets were not booked. Kindly check and swnd the tickets or refund the amount at earliest. Its a big drawback for such a big cinema company. Please resolve this problem at earliest and do check the same for future problem. Customer has to face many issues to get a proper response
Movie name : gold
Booking @ fun cinemas coimbatore
Show time: 7:05 pm
Date :15/08/18

Sep 26, 2018

Complaint marked as Resolved

Cinepolis India customer support has been notified about the posted complaint.

Verified Support

Aug 16, 2018

Cinepolis India Customer Care's response Dear Rahul Vadalmiya,

Thanks for reaching out to us. Could you please confirm if you have received a ticket confirmation email from [protected]@Cinepolis.com on your registered email ID? Please check your spam folder as well.

Regards,
Team Cinépolis

Verified Support

Aug 24, 2018

Cinepolis India Customer Care's response Dear Rahul Vadalmiya,

We hope your issue has been resolved now. Let us know if there is anything else we can help you with. Have a nice day.

Regards
Team Cinépolis.

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Address: Kolkata, West Bengal

I have advance purchase 2 (Two) movie tickets dated for 15.08.2018 but amount deducted of rs. 560/- till now no booking ticket confirmation received from your end. Sms confirmation provided by bank - thank you for using state bank internet banking. Reference no. For cinepolis india private l transaction of rs. 560.0 from a/c ending 1981 on 14-aug-18 at 13:18 is igaedszid0. Lake mall-cinepolis india
Email - [protected]@gmail.com mobile no. [protected]

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Sep 23, 2018

Complaint marked as Resolved

Cinepolis India customer support has been notified about the posted complaint.

Verified Support

Aug 16, 2018

Cinepolis India Customer Care's response Dear Bilas Parui,

We are sorry to hear this. Our team is looking into your concern and we will share an update with you soon.

Regards,
Team Cinépolis

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I have advance purchase 2 (Two) movie tickets dated for 15.08.2018 but amount debited my account of rs. 560/- till now no booking ticket confirmation received from your end. Already sms confirmation provided by bank - thank you for using state bank internet banking. Reference no. For cinepolis india private l transaction of rs. 560.0 from a/c ending 1981 on 14-aug-18 at 13:18 is igaedszid0. I have attached bank mini statement for debit confirmation. Kindly send me my ticket as soon as possible. Please see the attached mini statement.

+1 photos

Aug 15, 2018

Complaint marked as Resolved

email - [email protected] Mobile No. 9874933223

Cinepolis India customer support has been notified about the posted complaint.

Verified Support

Aug 16, 2018

Cinepolis India Customer Care's response Dear Bilas Parui,

Thanks for writing to us. Could you please confirm if you have received a ticket confirmation email from [protected]@Cinepolis.com on your registered email ID? Please check your spam folder as well.

Regards,
Team Cinépolis

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Address: 800014

My number is registered with cinepolis since 5 years or more.
But from last few months i'm not getting any club cinepilos points though i'm booking the tickets with same rejisterd number.
I have complained managers of cinepolis patna few times but no results
Even today i booked 8 tickets with same number but no points.
Please solve the problem.
I will be very thankful to you
My registered number with cine polis is [protected]
Kabir

Sep 16, 2018

Complaint marked as Resolved

Cinepolis India customer support has been notified about the posted complaint.

Verified Support

Aug 16, 2018

Cinepolis India Customer Care's response Dear Kabir John,

Sorry for the inconvenience. Kindly share your Email ID at [protected]@cinepolis.com with your ticket number (40221) in the subject line so that our team can assist you.

Regards,
Team Cinépolis

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Address: Mumbai City, Maharashtra

I tried to book 9 tickets for all my friends at viviana mall, thane. It was for the movie goodachari at 6.50 pm on 11th august. When the payment got completed an error was shown and money got deducted. There were no tickets booked. No notification came about what happened about the money. For such a large and respectful company such things should not happen and even if it happens there should be a notification about what happens!!

Sep 15, 2018

Complaint marked as Resolved

Cinepolis India customer support has been notified about the posted complaint.

Verified Support

Aug 13, 2018

Cinepolis India Customer Care's response Dear Vishal Dharani,

Thanks for writing to us. Please check and confirm if you've received the confirmation email from [protected]@cinepolis.com on your registered email ID. Do check your spam folder and let us know if you have not received it.

Regards,
Team Cinépolis

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Address: Kolkata, West Bengal

Website: [email protected]

I booked tickets using the cinepolis app for mission impossible movie and no tickets got booked instead the ticket amount of rs 680 got deducted twice from my bank account... And not yet received the refund.. When talked about this at the cinepolis acropolis mall kolkata box office i was said that the amount will be refunded within 48 hrs.. But not received the amount yet... Kindly look into this matter and refund the amount as soon as possible..
Contact at [protected]@gmail.com

Sep 21, 2018

Complaint marked as Resolved

Cinepolis India customer support has been notified about the posted complaint.

Aug 11, 2018

Updated by Tushu5677 The tickey was booked on 3rd aug for 4th aug 11.55 am show ..

Aug 11, 2018

Updated by Tushu5677 Contact no [protected]

Aug 11, 2018

Updated by Tushu5677 Mail id - [protected]@gmail.com

Verified Support

Aug 13, 2018

Cinepolis India Customer Care's response Dear Tushar,

We have already notified your issue to the concerned team. Please allow us some time to get back to you.

Regards,
Team Cinépolis

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N

Naveen v m

Apr 30, 2021

I booked tickets using the cinepolis app for 'yuvaratna" movie and no tickets got booked instead the ticket amount of rs 530 got deducted from my bank account... And not yet received the refund.. When talked about this at the cinepolis acropolis mall Hubli box office i was said that the amount will be refunded within 48 hrs.. But not received the amount yet... Kindly look into this matter and refund the amount as soon as possible..
Contact at [protected]@gmail.com

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einarterz's reply, Aug 28, 2021

Did you get refund

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Address: Hyderabad, Telangana

Dear team,
On 01 aug 2018, i booked two tickets for movie dhadak for 02 aug 18 (Cinepolis myntra mall, attapur), hyderabad through cinepolis app through icici bank credit card. Money rs 300/- has been deducted but ticket not booked. After money deducted, pop out message appeared, your session expired. No refund received on credit card and no sms or mail received.

Pl refund my money.

Sajal kumar sinha
Mobile - [protected]
Mail - [protected]@gmail.com

Sep 10, 2018

Complaint marked as Resolved

Cinepolis India customer support has been notified about the posted complaint.

Verified Support

Aug 10, 2018

Cinepolis India Customer Care's response Dear Sajal Kumar,

We are sorry to hear this. Our team is looking into your concern and we will share an update with you soon.

Regards,
Team Cinépolis

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Address: Bangalore, Karnataka

Website: Cinepolis india

Hello, myself jonna somusundaram i am from bangalore, karnataka, actually i booked two tickets for 10pm show in cinepolis, meenakshi mall, hulimav for telugu movie gudachari, on tuesday 7 august 2018. Other costumer also got booked with same seats for same show. We both argued with each other and i gave complaint to the respective authorities but i did not get any response from them..

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Sep 19, 2018

Complaint marked as Resolved

Cinepolis India customer support has been notified about the posted complaint.

Verified Support

Aug 09, 2018

Cinepolis India Customer Care's response Dear Jonna Somusundaram,

Sorry for the inconvenience. Kindly share your contact number and Email ID at [protected]@cinepolis.com with your ticket number (39547) in the subject line so that our team can assist you.

Regards,
Team Cinépolis

Verified Support

Aug 16, 2018

Cinepolis India Customer Care's response Dear Jonna Somusundaram,

We hope your issue has been resolved now. Let us know if there is anything else we can help you with. Have a nice day.

Regards
Team Cinépolis.

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Address: Surat, Gujarat, 395009

Website: www.cinepolis.in

Dear team

Payment of rs.660 has been debited from my account but ticket not booked.

Pls refund my amount back in my account

What the hell this is???

No one is bother here

What kind of business you guys running???

No service, no timely reply, just following up with your issues

Name-amitkumar rao
Mobile no-[protected]
Email id-amit. Rao.[protected]@gmail.com

Sep 8, 2018

Complaint marked as Resolved

Cinepolis India customer support has been notified about the posted complaint.

Verified Support

Aug 08, 2018

Cinepolis India Customer Care's response Dear Amit Kuma,

Apologies for the delay in response. We would like to inform you that the refund has been processed and should reflect in your bank account within 5 to 7 working days. Do let us know if you require assistance with anything else.

Regards,
Team Cinépolis

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Address: 831001

Right now i am watching a film in cinnepolis jamshedpur and when asked for water i was told that mineral water’s stock is over.. A basic necessity such as water should always be available in a theatre. I was asked to go to the food court to huy water.. How am i expected to leave the move and travel to the next floor leaving the theatre to buy water.. Not only water but many other food products were also unavailable and the excuse i was given was there was rush because of sunday

Sep 20, 2018

Complaint marked as Resolved

Cinepolis India customer support has been notified about the posted complaint.

Verified Support

Aug 06, 2018

Cinepolis India Customer Care's response Dear Utkarsh Dodrajka,

Sorry for the inconvenience. Kindly share your contact number and Email ID at [protected]@cinepolis.com with your ticket number (39275) in the subject line so that our team can assist you.

Regards,
Team Cinépolis

Verified Support

Aug 14, 2018

Cinepolis India Customer Care's response Dear Utkarsh Dodrajka,

Information about your complaint is still awaited from you. Please contact us on [protected]@dishtv.in with the necessary details for any further assistance.

Regards,
Online Team
DishTV

Verified Support

Aug 14, 2018

Cinepolis India Customer Care's response Dear Utkarsh Dodrajka,

We hope your issue has been resolved now. Let us know if there is anything else we can help you with. Have a nice day.

Regards
Team Cinépolis.

Cinepolis India Complaints & Reviews

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Cinepolis India reviews & complaints page 37

refund for m-ticket

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refund not received- tamil movie eta mall

air conditioning is not working

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sound system problem

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refund cash

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money got deducted from bank but ticket was not generated

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people not allowed to bring their own edibles despite the new rule

transaction failed but amount charged

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amount deducted but tickets not booked

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amount deducted no tickets

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ticket booking failure

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amount debited but ticket confirmation not found by mail or sms

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amount debited but ticket not generated

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not getting club cinepolis points

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money deducted from my account but no ticket booked

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refund of money

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money deducted for credit card but ticket not booked

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two customer got booked with same seats

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payment debited but ticket not booked & yet payment not credited back to account

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non availability of mineral water

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