Cinepolis India Complaints & Reviews

I attempted to book 2 tickets of 'sanju' on 7 july 2018 using the cinepolis mobile app (Bestech square, mohali 7:30pm show for saturday 7th july 2018). Money got deducted immediately but did not get any confirmation in my mail (Somal. [protected]@gmail.com) or phone number ([protected]). I have received one message regarding refund process initiated and will be received with in 9 working days but its around 20 days gone i received nothing from...

I have 117 pts unused. I try to redeem it on your website but unable to do it. Even the online booking does not support it. How do i use it?? Please respond fast as they expire tomorrow itself.

My registered email is [protected]@gmail.com

I have been trying this for 1 week now and completely frustrated at this process. What is the use of having points which no one can use!...

I lost my wrist watch today at audi 8 at cinepolis one awadh mall lucknow.
I just kept it in the pot at the hand rest.
I just forgot to pick it up back again.
When i came back for it, it was not there.
The staff isn't doing much about it.
They are too casual about it.
It is a fast-track wrist watch and costly also.

There is no lost and found counter.
This is very bad.
br...

I had attempted to book 3 tickets of 'sanju' on 7 july 2018 using the cinepolis website (Lake mall, kolkata 3:50pm show for sunday 8th july 2018). Money got deducted immediately but tickets did not get reflected under my mail [protected]@yahoomail.com. Ref no.[[protected]]. Also my personal contact is [protected] or [protected]. I have sent various mail to your customer care email id with no response and you don't have customer care number.br...

I am from jamshedpur. On 18th may 2018 pjp cinepolis has opened here. But still now jamshedpur is not been found in your list of cities, where cinepolis is present in india. Furthermore i have 100 points with cinepolis india in my mobile no. But when i asked at the counter of jamshedpur pjp cinepolis, i have been told that i can't redeem my points in jamshedpur, i can redeem at any other places like in kolkata. Now i want to what is the fact...

Payment made for movie ticket on cinepolis website through upi, but i got redirected to payment
Page again with no ticket confirmation

Movie and timings details: ant-man and the wasp imax 3d (22/07/2018 11:10 am)

Payment details:
To: ccavenues (Ccavenues@icici)
Google transaction id: cicagkc8n4ublq
Upi transaction id:[protected]
Transaction date and time: 22/06/2018 01:28...

The manager was rude and adamant on me submitting my handbag at baggage counter. When asked where should I keep my cash and cards, his answer was 'how much cash is there?' and I can carry the same in hand. Apart from that he tried to mention that this is mentioned on Paytm T&C that one cannot carry hang bag as well. When I asked where is that mentioned, he opened the T&C, but couldn't find this specific point. Followed with this, he mentioned...

Hi, This is Noor from Lucknow. Last month i visited cinepolis(halwasia) and i bought some tickets from there also i redeemed my 100 points there and informed the guy to update my points as well. But after 2-3 days its not updated in my account so i sent an email and complaint that the points not updated. I didn't get any reply from there then again i sent so many emails on the customer support but no positive response got from there side....

Today I have booked tickets of vadhaian vadhaian Punjabi movie for besteck square Mohali 8.15 pm show. Money deducted from yes back 2 times different card but ticket was not booked. Neither your customer care email people give a sufficient reply. I don't think that cinepolis is a good app to book tickets
Now neither they are giving reply to reverse money nor giving tickets
Preet Kamal Singh
[protected]...

Air conditioning system is not working from last 3 week still it is not resolved, some people's are leaving the Auditorium by taking refund
the money cinepolis is not maintaining their standard by giving the all Quality in the system After frequently Complaining still they are Not taking action please take this complaint as a high priority for resolution ....

I have 106 points and today[protected] is the last date to redeem and I am unable to do that

When I select Club CinePolis option - It is not allowing me to go further.

"It says failed to purchase order "

Movie cost is 175 Rs and I have 106 points - I want to use my total points and I can pay the remaining money.

I sent an email to support already.
No solution till now...

I had attempted to book 3 tickets of 'Antman and the Wasp' last evening using the Cinepolis app ( One Awash Centre, Lucknow 3:40pm show for Sunday 15th July 2018). Money got deducted immediately but tickets did not get reflected under My tickets or my mail [protected]@gmail.com. Ref no.[protected].
I tried to register a complaint in the 'Contact Is section of the app but not sure if it has been registered.
Pls refund my money....

Unable to redeem my club cinepolis points to book tickets for the movie. I got a message that you can redeem your points to get offer on next movie. but i was unable to redeem any points for the movie. How to redeem the points i have in my account. I have tried several times to redeem, but in your club cinepolis website, there is no option to redeem the points for tickets....

I have tried to book movie from mobile app of cinepolise cinepolis india and i have seen that and i have paid 150 for ticket transaction id:[protected] and app hanged and money was deducted and my ticket was not booked. can you help me refund my money ?
My mobile [protected] and email [protected]@gmail.com
tried to contact the customer care but there is no number . i have attached screenshot of transaction mail...

I tried to book four tickets [seat number C7, C8, C9, C10] of Vadhaiyan ji vadhaiyan at Cinepolis Bestech mall, Mohali dated 14-july-2018 at 8:25 pm showtime. An amount of 800 Rupees has been debited from my bank account but the ticket is not sent to my email or mobile number.
Please look into this matter as soon as possible and please send the tickets.

Date of movie: 14-July-2018
Movie Name: Vadhaiyan ji vadhaiyanbr...

I tried to book two tickets [seat number L19, L20] of Soorma at Cinepolis Lake Mall, Kolkata dated 14-july-2018 at 2:45 pm showtime. An amount of 440 has been debited from my bank account but the ticket is not sent to my email or mobile number.
Please look into this matter as soon as possible and please send the tickets.

Date of movie: 14-July-2018
Movie Name: Soorma
Movie Hall: Cinepolis, Lake Mall, Kolkatabr...

I was trying to book a ticket for movie ant man and wasp on 13th July 2018. However money was deducted from my account but no confirmation has been sent to me on my email id or contact no

Kindly look into this

Name-Simrit Singh
Location-Bestech square mall Mohali
Chandigarh
Amount-200rs

I have sceeenshots of my transcation
Please refund my money else i would have to...

I have booked four tickets for the movie ant-man and the wasp at the cinepolis website through net banking. Transaction is complete but i have not received the m-tickets through my phone number or email.

Please look into the issue.

Movie - Ant-man and the wasp
Cinepolis royal meenakshi bangalore
Showtime - 14/7/2018, 4:10pm

Please process for refund.
attaching screenshot...

We booked the show for sanju on 9 july 2018.. our seats were number j-15 to j-20 . In our front row there were drunk ppl who were sitting.. when we complained the security did not do anything and we had to change our seats on our own and sit in the front rows

What is the point of coming to watch a movie in cinepolis if the audience like these are allowed....

I tried to book 4 tickets for Sanju on 5th July, 11.04pm at cinepolis, CRM mall, shahdara with my BHIM UPI ID at the booking counter. Money got deducted from my account with client id-122013, batch id-10339, ROC- 118. Due to response time out of your pos machine, the guy asked me to pay again through debit card and I paid again..till now I didn't get the wrongly deducted amount of 1120/-.please look into this. Thank you. I have attached the...