Cinepolis India Complaints & Reviews

Hi team,

Amount got deducted from my hdfc debit card but no confirmation received due to gateway timeout.

Gateway timeout
The proxy server did not receive a timely response from the upstream server.
Reference #1.9fe82d17.[protected].1397570d"- this error found while waiting for confirmation.

Below is the sms i received from my bank:
"thank you for using debit card ending 6048 for rs. 2439.00 in mumbai at cinepolis87175 on[protected]:12:09:02"

Movie name: sarkar
Date: 7th nov (Wed)
Show time: 5:30 pm
Seats: j4 to j12 (9 tickets)
Cinema: cinepolis orion east mall, bengaluru

Since there is no customer care number to call. I sent an email to [protected]@cinepolis.com. No response received yet.

I am a cinepolis loyalty card customer.

Please help to sort this out asap

Narendran

I have booked my ticket for Cinepolis Surat on 04.11.2018 for Thogs of Hidustan. I received bank SMS regarding payment and amount of INR 820 got deducted. But it is shown that transactions had failed on my PC. I also didnt get SMS link for M ticket. Please let me know whether i can receive SMS or will get refund for my ticket.

Krupaal Lad
Mob: [protected]
Mail: [protected]@gmail.com

Hello team,

Amount got deducted from my credit card but no confirmation received due to gateway timeout.

Gateway timeout
The proxy server did not receive a timely response from the upstream server.
Reference #1. Cd70b17.[protected]. Afde2fe

Below is my bank msg:

Rs.2060.00 was spent on ur hdfcbank credit card ending 3233 on[protected]:10:09:16 at cinepolis87175.

Show time 1:15
Cinema: cinepolis vip viviana mall, thane west.

Please help to resolve this asap.

Loknath

I tried to book ticket this morning through your cinnepolis app but when i entered my debit details through net banking... Amount was deducted with no tickets confirmed nor any reference no. Generated nothing... Please do kindly see through this.. When will the deducted amount be transfered back?
How much time will it take?
Phone no. & mail id through which ticket was booked... Is below & payment detailes are attached in this mail.
Phone no.- [protected]
Email - caisyn. [protected]@gmail.com
Ticket was booked in cinnepolis one awadh center mall lucknow of 12:35pm show.

I visited cinepolis k star mall chembur on 30th october 2018 for halloween 5:10 p. M show in audi 2.

Near the climax (Not the credits end but 10 or 15 minutes earlier) some of your staff came into doorway of audi and started talking loudly to the level some patron in audi had to yell at them.

It ruined the suspense of movie and my attention was diverted therefore lost interest.

I also notified the issue to the staff standing outside audi but one of them had audacity to lie to me that he was the one who was talking citing"mein sirf darwaja kholne ko bol raha that" which is a complete lie to my face because their talking lasted 20 30 seconds.

Now i also put this complaint in visitors book but demanding refund for the inconveniences caused but haven't got reply even though i put my 2 mobile numbers in the visitor's book.

I would like you to please investigate my complaint and please initiate refund.

This is the 2nd time i complaining about cinepolis and i'm really loosing my patience.

Kindly look into the matter and do oblige.

I was charged for booking the 2 tickets, but unfortunately error message came up and the ticket booking couldn't get completed.
So rather than a refund, i would like to seek a confirmation of movie ticket (Tumbadd) forcinepolis meenakshi mall bannerghatta road, bangalore
Please let me know if any other details you require.

Upi transaction id:[protected]

I have booked 2 tickets for the movie badhai ho on november 1st using the cinepolis application. I have paid the amount with rs 380 deducted from the balance but have not received the movie tickets or confirmation.
I have sent an email to [protected]@cinepolis.com but haven't received any response since.
The cinepolis website does not have a contact number also.

Dear cinepolis

Payment has been deducted but didn't receive any ticket notification
My money has been deducted
I booked for kannada movie at 12.20pm (1/11/2018)
Please do refund my money as soon as possible.

When can i expect my money to be refunded to my bank has it has been deducted from bank account.

Please do send my money back to my bank account asap.
The service should be good from you guys

Thanks and regards
Prajwal

This is inform you that i am going to booking movie ticket through cinepolis app for aravinda sametha veera raghava at cinepolis manjeera mall kukatpally hyderabad with seat no vip 12. After finishing the booking processing the amount will be debited from my card, but booking not confirmed. There was no confirmation message received from cinepolis end. Please go through on this issue and settled my transaction and amount credit to respective account. (Amount rs. 265/-)

Hi,

I tried to book tickets on your website on 1st september, 2018. The booking was not completed but the payment was debited from my account. Till date, i have not received the refund. Please check this information and refund the amount asap.

Transaction date: sept 1
Bank name: hdfc bank
Mode: netbanking
Amount: rs. 775
Bank reference number:[protected]

I booked 2 tickets for movie badhaai ho though paytm but show got cancle on 21 october and satff tolds me that refund will given though same mode of payment but yet no confirmation of refund provided to me.
My email id is [protected]@gmail.com and i also provide tickets deatils by attachment.
I aslo mail on [protected]@cinepolis.com but still no reply given to me.

I am not able to redeem my cinepolis points while booking movie ticket.
My registered phone mail id: [protected]@gmail.com and phone number [protected].
I tried booking thru both website and app and chose cinepolis club at the payment, still my points are not getting redeemed.
I tried calling cinepolis westend sumanslip @ aundh but no one is answering. Your services are really crappy.

Hi team,

For two times i tried booking tickets for a movie and both time the transaction is stuck at a webpage while redirecting to merchant site.
First time i used my cc and second time i used netbanking. Both times ₹530 is deducted with no tickets.
Kindly refund my money.
Email used -
1. [protected]@gmail.com
2. Vipulsingh. [protected]@gmail.com

Sir i booked a ticket for a movie baazaar on 26/10/2018 around 7.25 pm show i went to theater around 6.50 and iam regular to that theater which was at malkajgiri cinepolise when i show the online ticket there one lady dont know her name told there is time for film and told to wait outside but my side and back people who booked for that film only ur people r allowing them in to theater after seeing i asked ur allowing people but u people didnt give any answer to me and before 5 min to film they allowed me this is what happening at ur malkajgiri cinepolis to customer there will be no proper responce plz take necessary actions and see not happen again and again
Vinod
[protected]

We had gone for a night show of sui-dhaaga yesterday 5th october 2018
Show timing : 10:30pm.in the interval we bought 4 nachos and 3 large
Cheese popcorn 2 large coke though not all in the same bill this was 3 bills.
To our surprise the nachos were soft not crisp at all, popcorn was a mix of
Caramel and plain that was also soft. Coke did not have fizz.
We thought maybe its the last show for the day so this is a bad service i
Went to the counter and told him that the popcorn is soft and not cheese but
A mix of caramel too which my kids would not eat. The person told me this is
Normal when we serve in such large quantities it does happen that they get
Mixed it ok to get mixed little but not to this quantity and why is nachos
And popcorn soft they should be fresh and crisp he just told me that its
Normal and he cant help. When i asked his name and a feedback phone
Number he said not to disturb him as he is doing the closing for the day.

I have been sending feedback since then but no response

I booked a show of 6.15 p. M at cinemastar on 19th oct 2018. I made the payment online via debit card. Amount of 410 was deducted from my account but i did not receive my m ticket. The web page keeps flashing that the site must be temporarily down. I need a refund for the same at the earliest. Kindly look into the matter and resolve it.
Thank you.
Waiting for a prompt response.

Just went for the 12.45 pm show for movie "venom"at guwahati, assam. Purchased the executive seats n 2, 3 & 4.

Seat number n3 was jammed in an open state when we entered. On complaint 2 persons came but were unable to fix the same. Again 2 persons came and took a copy of the booking receipt from us.

No apology, no regret offered. Screwed our festive mood.

Why are bookings accepted for defective seats and that too in the premium seatings.

Demand suitable action, compensation and full refund of the 3 tickets of rs 300 each.

My contact number [protected]

Cinepolis in seasons mall, magarpatta, pune do not allow movie-goers to bring packed eatables inside the theatre even after the execution of the act.
I have experienced this multiple times and there has been no change in the way it works. On informing and warning about the act the attendant became adamant and laid rude in speech. It is extremely shameful when big brands like cinepolis do not abide by the rules and on top of it flaunt the flaws of disregard.
This is a concern and needs escalation on point as the attendents at the theatre also were arrogant on the same

Inhad visited cinepolis mangalore yesterday with my kid only for the kid to be horrified. The behaviour of the security people left him in dear. Since he is a boy of 10 years we don't give him outside food. It was 7 o clock show and he was hungry. I had carried fruits and biscuits. Which the security personnel pulled of mercilessly and verbally offended us. By the time we came out the kid was hungry and was suffering from hyper acidity. This merciless act of the cinepolis must be rectified and is punishable.

I lodged a patron complaint about 8 months ago, still haven't got proper
Resolution on the matter. Refer to my email sent on [protected]@cinepolis.com. By
The name of lord vader.
I am cinepolis club member now and regular patron at your cinemas.
Please look into my matter and get back to me on mentioned phone number.
Thank you.
I've processed another solicitude on web please refer that as well.
I've tried every contact numbers i found on internet but no luck.
If mumbai/thane baesd authority not addressing my issue, then i have to escalate this to gurgaon head office.
Kindly look into the matter and oblige.