Cinepolis India Complaints & Reviews

I had made a booking on the cinepolis website for the movie gold. Amount from my account was debited but the tickets were not booked. Kindly check and swnd the tickets or refund the amount at earliest. Its a big drawback for such a big cinema company. Please resolve this problem at earliest and do check the same for future problem. Customer has to face many issues to get a proper response
Movie name : gold
Booking @ fun cinemas coimbatore
Show time: 7:05 pm
Date :15/08/18

I have advance purchase 2 (Two) movie tickets dated for 15.08.2018 but amount deducted of rs. 560/- till now no booking ticket confirmation received from your end. Sms confirmation provided by bank - thank you for using state bank internet banking. Reference no. For cinepolis india private l transaction of rs. 560.0 from a/c ending 1981 on 14-aug-18 at 13:18 is igaedszid0. Lake mall-cinepolis india
Email - [protected]@gmail.com mobile no. [protected]

I have advance purchase 2 (Two) movie tickets dated for 15.08.2018 but amount debited my account of rs. 560/- till now no booking ticket confirmation received from your end. Already sms confirmation provided by bank - thank you for using state bank internet banking. Reference no. For cinepolis india private l transaction of rs. 560.0 from a/c ending 1981 on 14-aug-18 at 13:18 is igaedszid0. I have attached bank mini statement for debit confirmation. Kindly send me my ticket as soon as possible. Please see the attached mini statement.

My number is registered with cinepolis since 5 years or more.
But from last few months i'm not getting any club cinepilos points though i'm booking the tickets with same rejisterd number.
I have complained managers of cinepolis patna few times but no results
Even today i booked 8 tickets with same number but no points.
Please solve the problem.
I will be very thankful to you
My registered number with cine polis is [protected]
Kabir

I tried to book 9 tickets for all my friends at viviana mall, thane. It was for the movie goodachari at 6.50 pm on 11th august. When the payment got completed an error was shown and money got deducted. There were no tickets booked. No notification came about what happened about the money. For such a large and respectful company such things should not happen and even if it happens there should be a notification about what happens!!

I booked tickets using the cinepolis app for mission impossible movie and no tickets got booked instead the ticket amount of rs 680 got deducted twice from my bank account... And not yet received the refund.. When talked about this at the cinepolis acropolis mall kolkata box office i was said that the amount will be refunded within 48 hrs.. But not received the amount yet... Kindly look into this matter and refund the amount as soon as possible..
Contact at [protected]@gmail.com

Dear team,
On 01 aug 2018, i booked two tickets for movie dhadak for 02 aug 18 (Cinepolis myntra mall, attapur), hyderabad through cinepolis app through icici bank credit card. Money rs 300/- has been deducted but ticket not booked. After money deducted, pop out message appeared, your session expired. No refund received on credit card and no sms or mail received.

Pl refund my money.

Sajal kumar sinha
Mobile - [protected]
Mail - [protected]@gmail.com

Hello, myself jonna somusundaram i am from bangalore, karnataka, actually i booked two tickets for 10pm show in cinepolis, meenakshi mall, hulimav for telugu movie gudachari, on tuesday 7 august 2018. Other costumer also got booked with same seats for same show. We both argued with each other and i gave complaint to the respective authorities but i did not get any response from them..

Dear team

Payment of rs.660 has been debited from my account but ticket not booked.

Pls refund my amount back in my account

What the hell this is???

No one is bother here

What kind of business you guys running???

No service, no timely reply, just following up with your issues

Name-amitkumar rao
Mobile no-[protected]
Email id-amit. Rao.[protected]@gmail.com

Right now i am watching a film in cinnepolis jamshedpur and when asked for water i was told that mineral water’s stock is over.. A basic necessity such as water should always be available in a theatre. I was asked to go to the food court to huy water.. How am i expected to leave the move and travel to the next floor leaving the theatre to buy water.. Not only water but many other food products were also unavailable and the excuse i was given was there was rush because of sunday

After supreme court of india order why food price is same. You are not follow sc order plz told me in written... Still your staff check food in beg time to entering

Plz give my difference amout whatever you charge extra

Thanks
Regards,
Reena bhadoriya
Contact [protected]
Email-deepti. [protected]@gmail.com

I booked two vip seat at cinepolis triton mall, jaipur for the 1:10 pm show on 8/04/2018. The movie name was mission impossible-fallout. My seat number were a-1 and a-2. My worst experience started when i felt something was moving around my back while i was watching the movie. At once i ignored it but after some time i noticed that it was a rat or it might be a lizard. I asked my friend to get up and with the help of torch in my mobile phone i searched it and later got know that it is a rat. I went to the cinepolis lobby and informed him about the presence of rat. After 5 minutes he came along with me and tried to kill it with his slipper. Later on the other staff members also joind him. They were successful in hunting him. The staff cleared it and asked me to to back on my seat. The incident does end here.

During the 12 minute interval when i use the button to expand it i noticed one more rat inside the seat. I informed the staff members again about it. It was the worst experience of my life in cinepolis triton mall, jaipur. I have decided not to visit there again and will ask my friends to do the same.

I booked 2 tickets for today's 4 aug 2018 11:25 pm show of karwaan in vip viviana thane mall operated by cinepolis india.

I had used their website to book the tickets and paid via net banking. The sms that i received contains a link from cinepolis to download the m tickets and the link does not work.

I was also suppose to get the confirmation of this purchase from cinepolis via email. I have not received any email confirmation / tickets so far.

Rs 1430 has been deducted from my account and i have an sms confirmation for this from my bank.

My money has been deducted and i can't download the m-tickets from the sms link to show as proof to enter the hall.

I have already written 3 emails to cinepolis to retrieve tickets via email, but all i get in an auto generated response.

Hey,

I got the message for download M-ticket after successful ticket booking. When i clicks on provided link then link is opening with an error. It is really frustrating. How can you ignore such type of issue at this level. There are lots of people who were facing same problem. Why you are not taking these type of issues seriously. The Number you provided for customer support is not working.
I think the third party app is better than your app/website.

I tried booking ticket using club points in cinepolis app, after i confirmed my booking, i received a message that points got redeemed and with the link to download ticket but that link doesn't work, always shows error message, also app hangs at payment, and never processes further and my points are also deducted. I'm now very much afraid to book ticket using this app, i need my points back. Please help!! I want to go to cinepolis tomorrow for movie!

I booked tickets yesterday from cinepolis site.
I did not receive any email about it. I received a message with a link, that link does not work. It shows error message each time i open.
I thought to call you and confirm if my tickets are booked or not. No phone number is provided in the site at all. How can you do this?
Atlease one number should be provided right to solve our issues.
I sent emails 2 times in the booking enquireies. But they did not respond till now. I don't understand what is this support from you.
I tried contacting manjeera maill cinepolis number. That number is switched off even at 10 am in the morning.
Please tell me what i should do.
My booking id is:whzxbd2

I have 160 points in my cinepolis account which states that i am a loyal cinepolis visitor however i am unable to redeem the same.

The link you share for redemption is bogus and your site does not have any process of redemption

The points will expire on 31st march 2019.

The website has a redeem points options but it doesnot take you to the web page for redemption. Kindly help

Today, "02 august 2018"

I had booked 2 tickets for the movie "mulk"

My credit card. My credit card was charged for rs. 480 but i did not receive any ticket booking confirmation by sms or by email and not even on the cinepolis website. Please help rectify this issue at the earliest and confirm my booking through ticket confirmation sms and email at the earliest. Or refund the entire amount to my account at the earliest.

Please solve this problem asap.

I attempted to book 2 tickets of 'sanju' on 7 july 2018 using the cinepolis mobile app (Bestech square, mohali 7:30pm show for saturday 7th july 2018). Money got deducted immediately but did not get any confirmation in my mail (Somal. [protected]@gmail.com) or phone number ([protected]). I have received one message regarding refund process initiated and will be received with in 9 working days but its around 20 days gone i received nothing from cinepolis. I have also submitted various complaint on cinepolis mobile app but nobody is listening.

I have attached one screenshot regarding refund initiated which i received on 11 july but nothing is received after that.

Please refund my money with in one or two days otherwise i will take strict action against you.

Regards,
Gurwinder singh

I have 117 pts unused. I try to redeem it on your website but unable to do it. Even the online booking does not support it. How do i use it?? Please respond fast as they expire tomorrow itself.

My registered email is [protected]@gmail.com

I have been trying this for 1 week now and completely frustrated at this process. What is the use of having points which no one can use!