Cinepolis India Complaints & Reviews

I've booked three tickets through cinepolis app on[protected] for a telugu movie sammohanam, for 07:25pm show on the same day at cinepolis mantra mall. I haven't recevied any confirmation tickets through mail or sms, also i've checked my cinepolis app. But rupees 450/- (Four hundred and fifty) has been debited from my bank account as i made pay through net-banking. I've raised complaint thrice on cinepolis app, but there was no response....

I booked 2 tickets using cinepolis india app. My credit card was charged but the booking failed. When i visited their website, faqs mentioned that i had to wait for 3 weeks and the payment would reverse automatically. There was no reversal after 3 weeks. Faqs mentioned an email id to be contacted in case the payment wasn't reversed even after 3 weeks. This email id is simply wrong. Email to this is just fails. I think this is by design to...

I selected show timing and desired vip seats (2 seats). Then the site prompted for online payment, i made the payment using my debit card. After i made the payment it showed me some error and i didn't receive any ticket booking confirmation but the amount was deducted from my bank account.

Here is all the information related to the transaction:- phone number: [protected] cinepolis account: rkaur. [protected]@gmail.com movie...

Hello Team,

I tried booking a ticket for a movie at one your theater, the amount has got deducted, but the ticket did not get booked. I have been following up with your support team since April 7th, they are yet to resolve the issue.

Movie: Peter Rabbit
Cinema: Cinepolis, Royal Meenakshi Mall, Bangalore
Seats: L16, L17, L18
Show: 5:15PM
Payment mode: Paytm
Paytm txn id: [protected]...

2 weeks ago i tried to book 5 tickets through your website and i paid the amount of 1355₹ through paytm wallet. I got charged through my wallet but didn’t receive my tickets. So i made a complaint on your feedback email and did not get any kind of response on that as well.
I have yet not received my money back.
It will be great if you don’t annoy me anymore and reply me with an answer.
Email id - sankalp. [protected]@gmail.combr...

I booked a ticket from cinepolis official website on 9th june and money got deducted from my bank account but the order was unsuccessful. So i lost my money and didn't even get the ticket.. Cinepolis have the worst consumer complaint facility.. I've been calling and emailing since that day nobody replies or answers back. Very disappointed in the service....

Hi

I booked jussaric park show time 15:00 tickets thane vivivan mall cinepolis multiplex on 12 june 2018 time 11:44am. Ticket amount rs.465 detected my account. I got bank sms also but i didn't received ticket confirmation sms or email. I had booked ticket [protected]@gmail.com through i called so many times customer care no and sent emails also [protected]@cinepolis.com, [protected]@cinepolis.com but every time email was failed sever...

Hello,

I booked my movie tickets for the movie "carry on jatta2" at mbd cinepolis, ludhiana for 10th june, 2018 for the slot 4:20pm.
But somehow it got booked for the previous day i. E. 9th june, 2018 with the same timings.

But when we went on 10th june to watch the movie, we got to know the case.
There we had a discussion with the manager for the same. They assured us that they'll adjust our money...

I booked 4 tickets for movie raazi on 9th june 2018 for 1:30pm show of 10th june 2018. The tickets were not booked but money was deducted from my sbi account. Now i am in dillema whether to book tickets again or not as no refund has been initiated from cinepolis. This is shear cheating. Better if i do not book ticket again and get it booked in other cinema hall.
Kindly give back my refund of ₹560/-....

Hi i have booked ticket in cinepolis v3s laxmi nagar 5 tickets, payment got debited from my account but site got stuck after that. Neither i got any confirmation on ticket or any tracking number. My email id is [protected]@gmail.com, amount debited 1475. Enclosed bank email with transaction reference no. Help to resolve this and refund money at the earliest....

I made a booking for a movie at cinepolis world trade park jaipur using the official cinepolis website. Due to some technical error my tickets weren't booked but i was charged for the same.
The tickets were booked in the name of aditi lodha
Email id: [protected]@gmail.com

I have not received any booking confirmation or any sort of correspondence from cinepolis. Kindly initiate the refund process

Thank...

I was trying to book tickets through Cinepolis app and the transaction failed twice, the money has been debited from my account both the times but the tickets have not been generated. I raised complaint in the app twice but received no response. The customer Care number I keep calling is always switched off. I want a refund back ASAP.

PH: [protected]...

I booked the tickets from cinepolis ios app on 1st June 2018 for Carry On Jatta 2 movie (show timing was around 7:45). Initially i booked 7 tickets using my debit card and money of amount 1290 was deducted but no confirmation was received . Later i check onto the seats, which was still available. Next time i booked again 7 tickets which amounts to 1540 using BHIM upi but same thing happened again. I was charged and no confirmation was received....

I tried to book two ticket today 05-Jun-2018 at 7:50 PM for Kaala Movie at Cinepolis Chembur from Cinepolis.india site . I selected the seat and made the payment from HDFC DC. Money deducted from my account immediately but i haven't received confirmation msg/mail and and the seat was also not showing as booked. its all because of your site issue, despite of selecting proper location, date and time still showing error and asking to select...

I had recently tried to book 4 tickets dated 1st june 2018 for carry on jatta 2 at tdi cinepolis jagat cinema, sector 17 chandigarh showtime 4:30 pm and possible tickets were for the "k row" in "audi 1". I tried it booking from your cinepolis app but while making a payment the app showed notification of session expire, however my account was deducted with the amount (Rs 310) from my yes bank account number xxxxxxxxxxx8080 without tickets...

Dear sir,
It a bharat singh and today i booked a ticket in movie bhavesh josi in guna cinepolise (Somya mall) but show time cinema manegment said your show is canceled due to some reason.
That’s was wrong behave because we are interested then i booked for watching movie. So i request you pls take a serious action again cinema owner.
Booking i’d 002b94004c63, kiosk i’d. [protected]
Opal...

Dated 2nd june, 2018 me and my family of four members had gone to watch a movie-veere di wedding. We know how it was a rated and required guidance and authority of parents for accompanied children. The arrogant and rude behaviour of the manager at mbd ludhiana told us how my kid who on my full discretion was allowed to come along, was a minor for their rulebook aged 13. However simultaneously a couple with a child aged three to four was permitted...

As i tried booking for veere di wedding today for 5.30 in bathinda from yes bank credit card and debit both time money deducted inr 160.00 has been spent on your yes bank credit card ending with 6545 at aip*cinepolis india pr on 01/06/2018 at 09:45:09.
An amount of inr 160.00 debited to ac xxxxxxxxxxx0016 on 01-jun-2018 09:59:17 on account of pca:[protected]:cinepolis87175:aip*cinepolis india pr mumbai ind. Available balance on 01-jun-2018...

On apr 12, 2018, i tried booking 2 tickets via http://www.cinepolisindia.com for a movie at cinepolis: royal meenakshi mall bannerghatta road. Total cost for 2 tickets was rs. 430. First time, i tried payment via net banking. The transaction was successful in the bank website. But tickets were not issued. I realised that the tickets were not issued because the same seats that i tried to book were available still. Later i tried doing the transaction...

1. There is no convenient entry to the theatre (Especially upper seats) for physically disabled people. My mother had leg injury. We found tough time to make her reach the top seat.
2. Why dont you allow home food especially for the ppl who fast or unable to have outside food. This makes the long time (3hr) seating experience very rediculous.
3. Why all the eateries inside are overcharged? Are customers there for exploitation...