Cinepolis India Complaints & Reviews

Address: Lucknow, Uttar Pradesh, 226010

Website: Cinepolis India

I had attempted to book 3 tickets of 'Antman and the Wasp' last evening using the Cinepolis app ( One Awash Centre, Lucknow 3:40pm show for Sunday 15th July 2018). Money got deducted immediately but tickets did not get reflected under My tickets or my mail [protected]@gmail.com. Ref no.[protected].
I tried to register a complaint in the 'Contact Is section of the app but not sure if it has been registered.
Pls refund my money.

Aug 16, 2018

Complaint marked as Resolved

Cinepolis India customer support has been notified about the posted complaint.

Verified Support

Jul 16, 2018

Cinepolis India Customer Care's response Dear Prerna Agarwal,

Sorry for the inconvenience. Kindly share the following information at [protected]@cinepolis.com with your ticket number (36389) in the subject line so that our team can assist you

Contact number.
Mode of Payment:
Date of Transaction:

Regards,
Team Cinepolis

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A

amrapalli karan

from Kolkata, West Bengal

Jul 19, 2018

I had booked 3 tickets for Sanju on 8th July 2018 through Cinépolis app but post payment, I did not receive any booking confirmation message.

Booking Details:
Movie: Sanju
Date: 8th July 2018 7:50pm

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Unable to redeem my club cinepolis points to book tickets for the movie. I got a message that you can redeem your points to get offer on next movie. but i was unable to redeem any points for the movie. How to redeem the points i have in my account. I have tried several times to redeem, but in your club cinepolis website, there is no option to redeem the points for tickets....

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Address: 390018

Website: www.cinepolisindia.com

I have tried to book movie from mobile app of cinepolise cinepolis india and i have seen that and i have paid 150 for ticket transaction id:[protected] and app hanged and money was deducted and my ticket was not booked. can you help me refund my money ?
My mobile [protected] and email [protected]@gmail.com
tried to contact the customer care but there is no number . i have attached screenshot of transaction mail

+1 photos

Jul 17, 2018

Complaint marked as Resolved

Refund

Cinepolis India customer support has been notified about the posted complaint.

Verified Support

Jul 25, 2018

Cinepolis India Customer Care's response Dear Shreyansh Shah,

Sorry for the inconvenience. Kindly share your Cinema location at [protected]@cinepolis.com with your ticket number (37279) in the subject line so that our team can assist you.

Regards,
Team Cinépolis

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Address: 160071

Website: MOVIES

I tried to book four tickets [seat number C7, C8, C9, C10] of Vadhaiyan ji vadhaiyan at Cinepolis Bestech mall, Mohali dated 14-july-2018 at 8:25 pm showtime. An amount of 800 Rupees has been debited from my bank account but the ticket is not sent to my email or mobile number.
Please look into this matter as soon as possible and please send the tickets.

Date of movie: 14-July-2018
Movie Name: Vadhaiyan ji vadhaiyan
Movie Hall: Cinepolis, Bestech mall, Mohali
Showtime:8:25 pm
seat Number: C7, C8, C9, C10

Aug 25, 2018

Complaint marked as Resolved

Cinepolis India customer support has been notified about the posted complaint.

Verified Support

Jul 25, 2018

Cinepolis India Customer Care's response Dear Customer (sach_6),

Sorry for the inconvenience. Kindly share the following information at [protected]@cinepolis.com with your ticket number (37278) in the subject line so that our team can assist you

Contact number.:
Email ID:
Date of Transaction:

Regards,
Team Cinepolis

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Address: Kolkata, West Bengal

I tried to book two tickets [seat number L19, L20] of Soorma at Cinepolis Lake Mall, Kolkata dated 14-july-2018 at 2:45 pm showtime. An amount of 440 has been debited from my bank account but the ticket is not sent to my email or mobile number.
Please look into this matter as soon as possible and please send the tickets.

Date of movie: 14-July-2018
Movie Name: Soorma
Movie Hall: Cinepolis, Lake Mall, Kolkata
Showtime: 2:45 pm
seat Number: L19, L20

Jul 28, 2018

Complaint marked as Resolved

The amount is credited to my bank account within 7 days from complaining.

Cinepolis India customer support has been notified about the posted complaint.

Verified Support

Jul 16, 2018

Cinepolis India Customer Care's response Dear Sumanta Jana,

Sorry for the inconvenience. Kindly share the following information at [protected]@cinepolis.com with your ticket number (36271) in the subject line so that our team can assist you

Contact number.:
Email ID:
Payment Gateway:
Date of Transaction:

Regards,
Team Cinepolis

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A

awtarkrishan

from Chandigarh, Chandigarh

Jul 19, 2018

Dear Sir,

I got the message of confirmed ticket, but the M-Ticket could not be downloading as per detail of my booking as follws

Booking No. 181488
Booking ID WSC2LZX
DATE & TIME OF SHOW :[protected] AT 03.30 PM
THEATRE : CINEPOLIS BESTECH SQUARE MOHALI
MOOVIE : SANJU

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Cinepolis India Customer Care's response, Jul 19, 2018

Verified Support

Dear Mr. Krishan (awtarkrishan),

Thanks for reaching out to us. Could you please confirm if you have received ticket confirmation email from [email protected] on your registered email ID? Please check your spam folder as well.

Regards,
Team Cinépolis

A

Atul Nayak

from Bengaluru, Karnataka

Jul 19, 2018

Instead of complaining your manager he has not
Shown courtesy to clean the seat, which is spooled by previous show

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I was trying to book a ticket for movie ant man and wasp on 13th July 2018. However money was deducted from my account but no confirmation has been sent to me on my email id or contact no

Kindly look into this

Name-Simrit Singh
Location-Bestech square mall Mohali
Chandigarh
Amount-200rs

I have sceeenshots of my transcation
Please refund my money else i would have to fill the consumer forum and follow legal procedure against you

Aug 25, 2018

Complaint marked as Resolved

Cinepolis India customer support has been notified about the posted complaint.

Verified Support

Jul 25, 2018

Cinepolis India Customer Care's response Dear Simrit Singh,

Thank you for reaching out to us. We would like to inform you that your amount of the unsuccessful transaction has been refunded and the same will reflect in your account within 5 to 7 working days. Furthermore, you can rebook your tickets and feel free to contact us in case you need any further assistance.

Regards,
Team Cinépolis

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Website: www.cinepolisindia.com

I have booked four tickets for the movie ant-man and the wasp at the cinepolis website through net banking. Transaction is complete but i have not received the m-tickets through my phone number or email.

Please look into the issue.

Movie - Ant-man and the wasp
Cinepolis royal meenakshi bangalore
Showtime - 14/7/2018, 4:10pm

Please process for refund.
attaching screenshot

+1 photos

Aug 20, 2018

Complaint marked as Resolved

Cinepolis India customer support has been notified about the posted complaint.

Jul 13, 2018

Updated by sriya456 the show time :13/7/2018, 4;10pm
not 14/7/2018

Verified Support

Jul 20, 2018

Cinepolis India Customer Care's response Dear Customer (sriya456),

Sorry for the inconvenience. Kindly share your contact number and Email ID at [protected]@cinepolis.com with your ticket number (36769) in the subject line so that our team can assist you.

Regards,
Team Cinépolis

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Address: Jaipur, Rajasthan, 302018

We booked the show for sanju on 9 july 2018.. our seats were number j-15 to j-20 . In our front row there were drunk ppl who were sitting.. when we complained the security did not do anything and we had to change our seats on our own and sit in the front rows

What is the point of coming to watch a movie in cinepolis if the audience like these are allowed.

Aug 18, 2018

Complaint marked as Resolved

Cinepolis India customer support has been notified about the posted complaint.

Verified Support

Jul 11, 2018

Cinepolis India Customer Care's response Dear Shivani Kedawat,

Sorry for the inconvenience. Kindly share your contact number and Email ID along with the Cinema location at [protected]@cinepolis.com with your ticket number (35649) in the subject line so that our team can assist you.

Regards,
Team Cinépolis

Verified Support

Jul 18, 2018

Cinepolis India Customer Care's response Dear Shivani Kedawat,

We hope your issue has been resolved now. Let us know if there is anything else we can help you with. Have a nice day.

Regards
Team Cinépolis.

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I tried to book 4 tickets for Sanju on 5th July, 11.04pm at cinepolis, CRM mall, shahdara with my BHIM UPI ID at the booking counter. Money got deducted from my account with client id-122013, batch id-10339, ROC- 118. Due to response time out of your pos machine, the guy asked me to pay again through debit card and I paid again..till now I didn't get the wrongly deducted amount of 1120/-.please look into this. Thank you. I have attached the photos of timed out transaction and repayment for those 4 tickets through visa card transaction

+2 photos

Aug 20, 2018

Complaint marked as Resolved

Cinepolis India customer support has been notified about the posted complaint.

Verified Support

Jul 20, 2018

Cinepolis India Customer Care's response Dear Abanikumar Sahoo,

Sorry for the inconvenience. Kindly share your contact number and Email ID at [protected]@cinepolis.com with your ticket number (36771) in the subject line so that our team can assist you.

Regards,
Team Cinépolis

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Address: Bangalore, Karnataka

Website: Cinepolis Mobile app on Apple phone

An amount of ₹1200 for 4 tickets was deducted from my credit card but I did not receive the tickets. I was trying to book tickets for Sanju Movie for 08 Jul’18 for 4:30pm show i. ETA mall cinepolis in Bangalore from my registerd mobile number [protected]

I have the deduction mail & message from my credit card provider. Please help to get me my refund or the tickets.

Thanks,
Hitesh

+1 photos

Aug 11, 2018

Complaint marked as Resolved

Cinepolis India customer support has been notified about the posted complaint.

Verified Support

Jul 11, 2018

Cinepolis India Customer Care's response Dear Customer (happy_sad17),

Sorry for the inconvenience. Kindly share the following information at [protected]@cinepolis.com with your ticket number (35260) in the subject line so that our team can assist you.

Email ID:
Payment Gateway:

Regards,
Team Cinepolis

Jul 20, 2018

Updated by happy_sad17 I have sent mail, have not received any updates yet. No refund no update!

Jul 20, 2018

Updated by happy_sad17 Email id is [protected]@gmail.com
Card used for payment : yes bank

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P

pajju1593

Jul 12, 2018

I have booked a ticket for sanju tomorrow 2 PM at mangalore cinepolis, amount have been deducted but ticket not yet received. please contact [protected] number and resolve as soon as possible.

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Cinepolis India Customer Care's response, Jul 13, 2018

Verified Support

Dear Customer (pajju1593),

Sorry for the inconvenience. Kindly share the following information at [email protected] with your ticket number (35866) in the subject line so that our team can assist you

Email ID:
Payment Gateway:
Date of Transaction:

Regards,
Team Cinepolis

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Address: New Delhi, Delhi, 110052

I bought 3 tickets of jurrasic world on 14 june 2018 morning show 11:35am i guess, bill amount is to be 390 or something i don’t know exactly the movie was in 2d format in hindi language in fun cinema pitampura. I told at the counter that add points in my account. She wrote the number and didn’t add any points again when my movie was over i again visted the counter told them to add they again wrote my number and didn’t add points. I am highly disappointed with such careless behaviour. Please provide me resolution as soon as possible.

Aug 13, 2018

Complaint marked as Resolved

Cinepolis India customer support has been notified about the posted complaint.

Verified Support

Jul 11, 2018

Cinepolis India Customer Care's response Dear Diksha Girdhar,

Sorry for the inconvenience. Kindly share your contact number and Email ID at [protected]@cinepolis.com with your ticket number (35140) in the subject line so that our team can assist you.

Regards,
Team Cinépolis

Verified Support

Jul 13, 2018

Cinepolis India Customer Care's response Dear Diksha Girdhar,

We hope your issue has been resolved now. Let us know if there is anything else we can help you with. Have a nice day.

Regards
Team Cinépolis.

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S

sharad2627

from Delhi, Delhi

Jul 10, 2018

We came to see movies to feel comfortable...But in starting advertisement were of 30 min...And now in interval again 30 min...Just a harrrasment .

Can we care for customers ...I always have a choice not to go...But is this the way

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N

Nashyam Afzal

from Anantapur, Andhra Pradesh

Jul 10, 2018

Solve this issue in wallet phone pe option is not showing

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R

Rishabh Adukia

from Mumbai, Maharashtra

Jul 12, 2018

My money has been deducted from the card and ticket copy has not been received by me.
Ticket show booked for sanju movie 520pm show 8th july 2018.

MOST HORRIBLE CINEMA BOOKING APP I HAVE COME ACROSS, IF THEY CANNOT HANDLE THIS THEY SHOULD OUTSOURCE BOOKING MANAGEMENT TO THIRD PARTY

NEED REFUND OF MONEY

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Hi,

I went to Cinepolis on 2nd july for Movie "SANJU" at 2:00pm and i have ordered Food for value "455" for that ordered.

Firstly, I have paid through PAYTM but they said they didn't received money through PAYTM so i have to pay cash for that order and i have paid them cash ...I have attached cash receipt screen shot as well.

But today i have checked my PAYTM and that 455 has been deducted already that day from my account so they have charged me double for that Food value ...i have attached PAYTM receipt so please check my request and refund my money which has been deducted from my PAYTM asap.

I will wait till tomorrow if my money will not be refunded i will go for consumer court for this fraud.

Waiting for your reply.

Thanks,
Surinder Kaur
Email Id: [protected]@gmail.com
Contact NO : [protected]

+2 photos

Aug 11, 2018

Complaint marked as Resolved

Cinepolis India customer support has been notified about the posted complaint.

Verified Support

Jul 11, 2018

Cinepolis India Customer Care's response Dear Sonia Ahluwalia,

We are sorry to hear this. Our team is looking into your concern and we will share an update with you soon.

Regards,
Team Cinépolis

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Verma Anukool

from Meerut, Uttar Pradesh

Jul 6, 2018

Cinepolis manager Mr. prateek n their staff told us that there is no avalability of seats istead of opening of seats before ten minutes prior to movie timings but they told us that the seats are booked before that time i want reply to this and strict action against your staff

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P

Prabhaty

from Patna, Bihar

Jul 10, 2018

My booking ID was WLCDLQK which included 2 VIP seatswhere one of the seat recliner system was not working.
Ot was worst experience for me, i demand a refund for this.

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Address: Bangalore, Karnataka, 560076

Tried booking ticket from cinepolis website, where amount rs.530 has been charged and ticket not issued.

Several email drafted, but non of your mail id is working. Please look into the issue.

Movie - sanju
Cinepolis royal meenakshi bangalore
Showtime - 4/7/18 - 10:00pm

Please process for refund.
Attaching the screenshot

+1 photos

Aug 13, 2018

Complaint marked as Resolved

Cinepolis India customer support has been notified about the posted complaint.

Verified Support

Jul 11, 2018

Cinepolis India Customer Care's response Dear Sabalil Ghosh,

Sorry for the inconvenience. Kindly share the following information at [protected]@cinepolis.com with your ticket number (35071) in the subject line so that our team can assist you

Contact number.:
Email ID:
Payment Gateway:
Date of Transaction:

Regards,
Team Cinepolis

Verified Support

Jul 13, 2018

Cinepolis India Customer Care's response Dear Sabalil Ghosh,

We hope your issue has been resolved now. Let us know if there is anything else we can help you with. Have a nice day.

Regards
Team Cinépolis.

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Address: 842002

Hi

I have been booking 3 tickets for Sanju 3rd July 2018 for show timing 11:35am today at 08:12pm for Cinepolis Grand Mall, Muzaffarpur, Bihar. The amount of Rs. 354 was deducted from my account but ticket was not booked.

Kindly initiate refund or book my tickets.

I am attaching the screenshot of the error message shown by Cinepolis app at time of booking and also the screenshot of account from which amount of Rs 354 has been deducted.

Kindly revert me back ASAP.

Regards
Poonam

+2 photos

Aug 4, 2018

Complaint marked as Resolved

Cinepolis India customer support has been notified about the posted complaint.

Verified Support

Jul 04, 2018

Cinepolis India Customer Care's response Dear Poonam Rai,

We are sorry for the experience you had. Could you please confirm if you have received a ticket confirmation email from [protected]@cinepolis.com on your registered email ID? Please check your spam folder and do let us know in case if you have noted down the booking ID from the screen as well.

Regards,
Team Cinépolis

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R

Rachiagrawal

Jul 4, 2018

The exact same thing happened to me.

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Cinepolis India Customer Care's response, Jul 4, 2018

Verified Support

Dear Customer (Rachiagrawal),

Sorry for the inconvenience. Kindly elaborate your concern at [email protected] with your ticket number (34929) in the subject line so that we can assist you accordingly.

Regards,
Team Cinépolis

R

Rachiagrawal

Jul 5, 2018

I followed the booking instructions on Cinepolis website (following link) to book 2 premium 6:30 PM Show tickets for Sanju for 4th July 2018 at Jaipur (World Trade Park). after I made the internet payment, it was supposed to redirect me to merchant site but that never happened and got stuck on the same page for hours ultimately crashing.
Link -> https://inetvis.cinepolisindia.com/buy/visPayment.aspx

The money was deducted from my account but no QR code /Reference number sent. Screenshots attached for reference. Please provide me a refund asap. let me know if you need any other information.

amount deducted but ticket not booked please suggest - Comment #3146979 - Image #0

amount deducted but ticket not booked please suggest - Comment #3146979 - Image #1

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Cinepolis India Customer Care's response, Jul 11, 2018

Verified Support

Dear Customer (Rachiagrawal),

Sorry for the inconvenience. Kindly share your contact number and Email ID at [email protected] with your ticket number (34929) in the subject line so that our team can assist you.

Regards,
Team Cinépolis

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Address: Bangalore, Karnataka

I booked tickets for jurassic park for tomorrow at orion mall for tomorrow at 4.15 pm! The money has been deducted and there is no clue about my tickets as yet! And why don't you'll even have a customer care number??? What kind of fraud service is this where you'll take the money and don't even have a number one can call and enquire about it??? I should have booked my bookmyshow as always! I wasted my time and money and haven't even got my tickets! Such pathetic service! I want my refund asap!!!

Gina joseph

Aug 2, 2018

Complaint marked as Resolved

Cinepolis India customer support has been notified about the posted complaint.

Verified Support

Jul 02, 2018

Cinepolis India Customer Care's response Dear Gina Joseph,

Sorry for the inconvenience. Kindly share the following information at [protected]@cinepolis.com with your ticket number (34639) in the subject line so that our team can assist you

Contact number.:
Email ID:
Payment Gateway:
Date of Transaction:

Regards,
Team Cinepolis

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Address: Kolkata, West Bengal

Booked two tickets for incredibles 2 at [protected]@acropolis for 30th of june, kolkata. The 6.30pm show. The amount of rs 460 got debited through sbi netbanking, but ticket not issued. It has been 24 hours. The refund haven't come. Also complained through the app, no response. Kindly look into the matter. The customer care numbers are also not working. The show is today at 6.30 pm. Kindly consider this as priority. Thank you.

Aug 1, 2018

Complaint marked as Resolved

Cinepolis India customer support has been notified about the posted complaint.

Verified Support

Jul 01, 2018

Cinepolis India Customer Care's response Dear Sukanya Guharoy,

Sorry for the inconvenience. Kindly share the following information at [protected]@cinepolis.com with your ticket number (34513) in the subject line so that our team can assist you

Contact number.:
Email ID:
Payment Gateway:

Regards,
Team Cinepolis

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Address: Gwalior, Madhya Pradesh, 474001

Website: Cinépolis

I had booked the tickets of saturday sanju movie on 2:05 pm as the amount is deducted from my account but ticket not generated neither the refund is initiated to my account except all this
I continuously giving the mails to the company but they does not reply of just a single mail about my money refunding process..
My transaction id of my account[protected]igadvzmfb0

Jul 31, 2018

Complaint marked as Resolved

Cinepolis India customer support has been notified about the posted complaint.

Verified Support

Jun 30, 2018

Cinepolis India Customer Care's response Dear Gaurav Paithankar,

We are sorry to hear this. Our team is looking into your concern and we will share an update with you soon.

Regards,
Team Cinépolis

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Gaurav Paithankar

from Indore, Madhya Pradesh

Jul 2, 2018

I am waiting from 2 days not a single action is taken from your side I want my money back soon

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Hi team,

I was trying to book 4 tickets for the movie "tik tik tik" on 29th june 2018 for 30th june 2018 morning show 10:30 am and when i get into the payment gateway, the transaction has been failed, hence the ticket was not booked, but i got the alert message saying that the amount of rs. 700 has been debited from my account. Kindly refund the amount as early as possible.

Regards,
Saravanan kannan

Jul 31, 2018

Complaint marked as Resolved

Cinepolis India customer support has been notified about the posted complaint.

Verified Support

Jun 30, 2018

Cinepolis India Customer Care's response Dear Saravanan Kannan,

We are sorry to hear this. Our team is looking into your concern and we will share an update with you soon.

Regards,
Team Cinépolis

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Address: Jaipur, Rajasthan, 302017

We travelled so far to watch sanju movie at 11.30 pm show and paid 350 per head for the movie. Our seat numbers were j1-7, e 7, 8, 9. So after paying 3 thousand plus 900 for the movie what we get is the airconditioner not working at all.
I complained thrice and still no change. People here are feeling suffocated and still no action. Audi 3 ac is not switched on but the lobby area ac is working properly where we get refreshments?
Our experience is totally wasted as we all are leaving the movie half just because there is no one to listen to us and no ac is working. I would like a refund as this is your managements fault and not our fault.

Jul 31, 2018

Complaint marked as Resolved

Cinepolis India customer support has been notified about the posted complaint.

Verified Support

Jun 30, 2018

Cinepolis India Customer Care's response Dear Pooja Bhowmik,

Sorry for the inconvenience. Kindly share your contact number and Email ID at [protected]@cinepolis.com with your ticket number (34387) in the subject line so that our team can assist you.

Regards,
Team Cinépolis

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I tried to book for incredible 2 for 30th june 10 pm at alpha cinepolis ahmedabad for 3 tickets. Twice i was charged rs 765. That makes a total of rs 1530 and then my booking wasnt accepted. Nor the tickets were issued but they charged me thru net banking. I want a refund of my money. Kindly do the needful. And twice it deducted your website my money and didnt give any confirmation of my tickets neither refunded. My bank statement shows deduction of rs 1530 total and its paid to cinepolis. Then why no confirmation of tickets has been given???

Thanks

Seme

Jul 31, 2018

Complaint marked as Resolved

Cinepolis India customer support has been notified about the posted complaint.

Verified Support

Jun 30, 2018

Cinepolis India Customer Care's response Dear Seme Ahmedi,

We are sorry to hear this. Our team is looking into your concern and we will share an update with you soon.

Regards,
Team Cinépolis

Cinepolis India Complaints & Reviews

File a complaint to Cinepolis India

Cinepolis India reviews & complaints page 39

deduction of money without delivery of movie tickets

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unable to redeem club points

money was deducted and ticket was not booked by mobile app

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amount rupees 800 debited from my account

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amount is debited but ticket is not sent to my registered mobile number or email

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no ticket confirmation

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transaction confirmed from bank for booking tickets but tickets not received

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drunk audience

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wrongly deducted amount of rs 1120/- still not refunded to me

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amount deducted but tickets not received

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points aren't added up

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they have charged me double

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cinepolis india amount deducted but ticket not booked

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amount deducted but ticket not booked please suggest

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money deducted but no tickets!!!

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amount deducted ticket not issued

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about my refund

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amount debited but ticket not booked for the show

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jaipur wtp cinepolis air conditioner not working

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refund of money for being charged twice and no confirmation of movie tickets

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