Cinepolis India Complaints & Reviews

Address: Pune, Maharashtra

I tried booking ticket using club points in cinepolis app, after i confirmed my booking, i received a message that points got redeemed and with the link to download ticket but that link doesn't work, always shows error message, also app hangs at payment, and never processes further and my points are also deducted. I'm now very much afraid to book ticket using this app, i need my points back. Please help!! I want to go to cinepolis tomorrow for movie!

Sep 18, 2018

Complaint marked as Resolved

Cinepolis India customer support has been notified about the posted complaint.

Verified Support

Aug 04, 2018

Cinepolis India Customer Care's response Dear Karishma (Karishma2902),

Thanks for reaching out to us. Please check and confirm if you've received the ticket confirmation email from [protected]@cinepolis.com on your registered email ID. Do check your spam folder and let us know if you have not received it.

Regards,
Team Cinépolis

Verified Support

Aug 14, 2018

Cinepolis India Customer Care's response Dear Karishma (Karishma2902),

Information about your complaint is still awaited from you. Please contact us on [protected]@dishtv.in with the necessary details for any further assistance.

Regards,
Online Team
DishTV

Verified Support

Aug 14, 2018

Cinepolis India Customer Care's response Dear Karishma (Karishma2902),

We hope your issue has been resolved now. Let us know if there is anything else we can help you with. Have a nice day.

Regards
Team Cinépolis.

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Address: Hyderabad, Andhra Pradesh, 500049

Website: Cinepolis

I booked tickets yesterday from cinepolis site.
I did not receive any email about it. I received a message with a link, that link does not work. It shows error message each time i open.
I thought to call you and confirm if my tickets are booked or not. No phone number is provided in the site at all. How can you do this?
Atlease one number should be provided right to solve our issues.
I sent emails 2 times in the booking enquireies. But they did not respond till now. I don't understand what is this support from you.
I tried contacting manjeera maill cinepolis number. That number is switched off even at 10 am in the morning.
Please tell me what i should do.
My booking id is:whzxbd2

Sep 5, 2018

Complaint marked as Resolved

Cinepolis India customer support has been notified about the posted complaint.

Verified Support

Aug 04, 2018

Cinepolis India Customer Care's response Dear Sneha,

Apologies for the inconvenience caused. You can visit the respective cinema and show the Booking ID (mentioned by you above) at the entry of the cinema and can even get your tickets printed at the kiosk using the Booking ID. Furthermore, please do carry the transaction proof that includes (SMS from Bank/ other modes of the amount being deducted). Do get back to us in case further assistance is required.

Regards,
Team Cinépolis

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Address: Gautam Buddh Nagar, Uttar Pradesh, 201305

I have 160 points in my cinepolis account which states that i am a loyal cinepolis visitor however i am unable to redeem the same.

The link you share for redemption is bogus and your site does not have any process of redemption

The points will expire on 31st march 2019.

The website has a redeem points options but it doesnot take you to the web page for redemption. Kindly help

+1 photos

Sep 5, 2018

Complaint marked as Resolved

Cinepolis India customer support has been notified about the posted complaint.

Verified Support

Aug 04, 2018

Cinepolis India Customer Care's response Dear Customer (dhar160),

Thank you for reaching out to us. Please note that you can redeem the Club Cinépolis points through our website/app and at the Box Office. While booking tickets via the website, you'll find Club Cinépolis option on the payment page. Click on the Club Cinépolis box and then proceed with the details to redeem your points. Furthermore, you can redeem your points partially at the Box Office only. However, to redeem all your points in a single transaction, the points should be equal to the ticket price. Glad to help!

Regards,
Team Cinépolis

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Address: Thane, Maharashtra, 400604

Today, "02 august 2018"

I had booked 2 tickets for the movie "mulk"

My credit card. My credit card was charged for rs. 480 but i did not receive any ticket booking confirmation by sms or by email and not even on the cinepolis website. Please help rectify this issue at the earliest and confirm my booking through ticket confirmation sms and email at the earliest. Or refund the entire amount to my account at the earliest.

Please solve this problem asap.

Sep 24, 2018

Complaint marked as Resolved

Cinepolis India customer support has been notified about the posted complaint.

Aug 02, 2018

Updated by irshad_khan Contact no- [protected]
Emailid - [protected]@gmail.com
Cinema name- cinepolis viviana mall, majiwada junction, Thane west, maharashtra

Show time - 10:15 pm 03/08/2018

Verified Support

Aug 03, 2018

Cinepolis India Customer Care's response Dear Irshad Khan,

We are sorry to hear this. Our team is looking into your concern and we will share an update with you soon.

Regards,
Team Cinépolis

Aug 03, 2018

Updated by irshad_khan I had booked for todays(03/08/2018) show time 10:15 PM
should i book another ticket or you will provide me.
The seat which i had booked was showing booked when i am looking through the app

Aug 06, 2018

Updated by irshad_khan I had not got any update for this issue's
Please give me refund of Rs. 480

Aug 21, 2018

Updated by irshad_khan Since last 15 days i ha not got any response from your side.

What is the status now, its more than 20 days now.
Please revert back my money.
Or give me another movie ticket for compansion.
I want this to be sort now.

Verified Support

Aug 24, 2018

Cinepolis India Customer Care's response Dear Irshad Khan,

We understand your disappointment. Please be assured, we are looking into this on priority we'll get back to you soon. Request your understanding in this regard.

Regards,
Team Cinépolis

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I

irshad_khan

from Mumbai, Maharashtra

Aug 3, 2018

I had booked for todays(03/08/2018) show time 10:15 PM
should i book another ticket or you will provide me.
The seat which i had booked was showing booked when i am looking through the app

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I

irshad_khan

from Mumbai, Maharashtra

Aug 6, 2018

I had not got any update for this issue's
Please give me refund of Rs. 480

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Address: Gurgaon, Haryana, 122002

Website: www.cinepolisindia.com

I attempted to book 2 tickets of 'sanju' on 7 july 2018 using the cinepolis mobile app (Bestech square, mohali 7:30pm show for saturday 7th july 2018). Money got deducted immediately but did not get any confirmation in my mail (Somal. [protected]@gmail.com) or phone number ([protected]). I have received one message regarding refund process initiated and will be received with in 9 working days but its around 20 days gone i received nothing from cinepolis. I have also submitted various complaint on cinepolis mobile app but nobody is listening.

I have attached one screenshot regarding refund initiated which i received on 11 july but nothing is received after that.

Please refund my money with in one or two days otherwise i will take strict action against you.

Regards,
Gurwinder singh

+1 photos

Sep 2, 2018

Complaint marked as Resolved

Cinepolis India customer support has been notified about the posted complaint.

Verified Support

Aug 02, 2018

Cinepolis India Customer Care's response Dear Gurwinder Singh,

We are sorry to hear this. Our team is looking into your concern and we will share an update with you soon.

Regards,
Team Cinépolis

Aug 02, 2018

Updated by Gurwinder Somal When i can expect my refund?

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I have 117 pts unused. I try to redeem it on your website but unable to do it. Even the online booking does not support it. How do i use it?? Please respond fast as they expire tomorrow itself.

My registered email is [protected]@gmail.com

I have been trying this for 1 week now and completely frustrated at this process. What is the use of having points which no one can use!

Sep 1, 2018

Complaint marked as Resolved

Cinepolis India customer support has been notified about the posted complaint.

Verified Support

Aug 01, 2018

Cinepolis India Customer Care's response Dear Customer (Ayanpeace),

Thanks for reaching out to us. Please note that you can redeem your points partially at the Box Office only. However, to redeem all your points in a single transaction, the points should be equal to the ticket price.

Regards
Team Cinépolis

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Address: Lucknow, Uttar Pradesh

Website: www.google.co.in/url?q=www.cinepolisindia.com

I lost my wrist watch today at audi 8 at cinepolis one awadh mall lucknow.
I just kept it in the pot at the hand rest.
I just forgot to pick it up back again.
When i came back for it, it was not there.
The staff isn't doing much about it.
They are too casual about it.
It is a fast-track wrist watch and costly also.

There is no lost and found counter.
This is very bad.

It was a gift from my sister, so it is too valuable for me.

So i hope if they try to get it back.
I will be very thankful.

Aug 27, 2018

Complaint marked as Resolved

Cinepolis India customer support has been notified about the posted complaint.

Verified Support

Jul 27, 2018

Cinepolis India Customer Care's response Dear Anmol Mahendra,

Sorry for the inconvenience. Kindly share your contact number and Email ID at [protected]@cinepolis.com with your ticket number (37560) in the subject line so that our team can assist you.

Regards,
Team Cinépolis

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A

Aditya Nimhan

from Buldana, Maharashtra

Jul 31, 2018

Hi

I have 114 points which when I try to redeem doesn’t take me to the next page.

My email id is aditya.[protected]@gmail.com

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Address: Kolkata, West Bengal

Website: www.cinepolisindia.com

I had attempted to book 3 tickets of 'sanju' on 7 july 2018 using the cinepolis website (Lake mall, kolkata 3:50pm show for sunday 8th july 2018). Money got deducted immediately but tickets did not get reflected under my mail [protected]@yahoomail.com. Ref no.[[protected]]. Also my personal contact is [protected] or [protected]. I have sent various mail to your customer care email id with no response and you don't have customer care number.

Please refund my money.

Regards,
Varun

Aug 26, 2018

Complaint marked as Resolved

Cinepolis India customer support has been notified about the posted complaint.

Verified Support

Jul 26, 2018

Cinepolis India Customer Care's response Dear Varun Satyamurthy,

We are sorry to hear this. Our team is looking into your concern and we will share an update with you soon.

Regards,
Team Cinépolis

Jul 31, 2018

Updated by Varun Satyamurthy Why have not updated till now, its been 6 days since i have posted my complaint. Can you atleast confirm that the ticket has not been processed and reply the same in my mail.

Aug 04, 2018

Updated by Varun Satyamurthy why are you not responding

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Address: 831009

I am from jamshedpur. On 18th may 2018 pjp cinepolis has opened here. But still now jamshedpur is not been found in your list of cities, where cinepolis is present in india. Furthermore i have 100 points with cinepolis india in my mobile no. But when i asked at the counter of jamshedpur pjp cinepolis, i have been told that i can't redeem my points in jamshedpur, i can redeem at any other places like in kolkata. Now i want to what is the fact about pjp cinepolis. Is this not a part of cinepolis india?

Aug 26, 2018

Complaint marked as Resolved

Cinepolis India customer support has been notified about the posted complaint.

Verified Support

Jul 26, 2018

Cinepolis India Customer Care's response Dear Aaditya Mukherjee,

We regret to inform you that currently, we don't have the club loyalty program for Cinépolis PJP Jamshedpur. Do let us know in case you need any further assistance.

Regards,
Team Cinépolis

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priyam todi

from Silchar, Assam

Jul 31, 2018

How do I redeem cinepolis points to book online tickets through cinepolisIndia website? ..

I HV 143 points and 100 bonus points (expire 2/8/18)

Why am I not able to redeem it ?
I have attached a screenshot with the status of my points..
Please revert immediately as I need to book tickets

pjp cinepolis - Comment #3170680 - Image #0

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Cinepolis India Customer Care's response, Aug 1, 2018

Verified Support

Dear Priyam Todi,

Thank you for reaching out to us. Please note that you can redeem the Club Cinépolis points through our website/app and at the Box Office. While booking tickets via the website, you'll find Club Cinépolis option on the payment page. Click on the Club Cinépolis box and then proceed with the details to redeem your points. Furthermore, you can redeem your points partially at the Box Office only. However, to redeem all your points in a single transaction, the points should be equal to the ticket price.

Regards,
Team Cinépolis

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Address: Thane, Maharashtra

Website: www.cinepolisindia.com

Payment made for movie ticket on cinepolis website through upi, but i got redirected to payment
Page again with no ticket confirmation

Movie and timings details: ant-man and the wasp imax 3d (22/07/2018 11:10 am)

Payment details:
To: ccavenues ([protected]@icici)
Google transaction id: cicagkc8n4ublq
Upi transaction id:[protected]
Transaction date and time: 22/06/2018 01:28 am.

Additional information:already raised another query with following details:
Feedback 21/07/2018, issue=10117 proj=78

Aug 14, 2018

Complaint marked as Resolved

Resolved, but took 19 days and multiple back and forth. Hope the resolution is a little quicker next time.

Cinepolis India customer support has been notified about the posted complaint.

Verified Support

Jul 23, 2018

Cinepolis India Customer Care's response Dear Vijay Kumar,

Sorry for the inconvenience. Kindly share your contact number and Email ID along with the Cinema location at [protected]@cinepolis.com with your ticket number (37165) in the subject line so that our team can assist you.

Regards,
Team Cinépolis

Jul 23, 2018

Updated by Vinay Vijaykumar Mail sent to [protected]@cinepolis.com with ticket no. and all necessary details (cinema location, email, phone no.) Please resolve accordingly.

Aug 01, 2018

Updated by Vinay Vijaykumar I have had a word my bank and have been informed that the amount has been received by the beneficiary (Cinepolis India), but there has been no fund reversal despite my tickets not getting booked. I have sent a mail to [protected]@cinepolis.com but I have not got response yet.

Aug 02, 2018

Updated by Vinay Vijaykumar Response received. Will mark as resolved on funds reversal.

Verified Support

Aug 03, 2018

Cinepolis India Customer Care's response Dear Vijay Kumar,

We would like to inform you that the refund has been processed and should reflect in your bank account within 5 to 7 working days. Do let us know if you require assistance with anything else.

Regards,
Team Cinépolis

Aug 14, 2018

Updated by Vinay Vijaykumar Resolved but took 19 days for fund reversal.

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Address: New Delhi, Delhi, 110018

Website: www.cinepolis.in

The manager was rude and adamant on me submitting my handbag at baggage counter. When asked where should I keep my cash and cards, his answer was 'how much cash is there?' and I can carry the same in hand. Apart from that he tried to mention that this is mentioned on Paytm T&C that one cannot carry hang bag as well. When I asked where is that mentioned, he opened the T&C, but couldn't find this specific point. Followed with this, he mentioned there are 18 terms and conditions, and he cannot explain me all of that. Funny part is, when I went ahead to submit the bag the lady at the counter says that it's a handbag and doesn't needs to be submitted.

Probably the manager needs to be taught a thing or two on how to talk and difference between handbags and backpack.

Aug 25, 2018

Complaint marked as Resolved

Cinepolis India customer support has been notified about the posted complaint.

Verified Support

Jul 25, 2018

Cinepolis India Customer Care's response Dear Mahima Nigam,

Sorry for the inconvenience. Kindly share your contact number and Email ID along with the Cinema location at [protected]@cinepolis.com with your ticket number (37280) in the subject line so that our team can assist you.

Regards,
Team Cinépolis

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Address: Lucknow, Uttar Pradesh, 226010

Website: www.cinepolisindia.com

Hi, This is Noor from Lucknow. Last month i visited cinepolis(halwasia) and i bought some tickets from there also i redeemed my 100 points there and informed the guy to update my points as well. But after 2-3 days its not updated in my account so i sent an email and complaint that the points not updated. I didn't get any reply from there then again i sent so many emails on the customer support but no positive response got from there side. very poor and worst service from there end. Its been a month and i am still following for this. Never seen such bad service.
If its possible to update my points very good otherwise leave it. I know you people cant do...Shamefull. Now in my membership there is some error showing, image attached for your reference.

+2 photos

Aug 25, 2018

Complaint marked as Resolved

Cinepolis India customer support has been notified about the posted complaint.

Verified Support

Jul 25, 2018

Cinepolis India Customer Care's response Dear Noor Alam Khan

We are sorry to hear this. Our team is looking into your concern and we will share an update with you soon.

Regards,
Team Cinépolis

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Address: 160064

Today I have booked tickets of vadhaian vadhaian Punjabi movie for besteck square Mohali 8.15 pm show. Money deducted from yes back 2 times different card but ticket was not booked. Neither your customer care email people give a sufficient reply. I don't think that cinepolis is a good app to book tickets
Now neither they are giving reply to reverse money nor giving tickets
Preet Kamal Singh
[protected]

Aug 25, 2018

Complaint marked as Resolved

Cinepolis India customer support has been notified about the posted complaint.

Verified Support

Jul 25, 2018

Cinepolis India Customer Care's response Dear Preet Kamal,

Sorry for the inconvenience. Kindly share your email ID and date of the transaction at [protected]@cinepolis.com with your ticket number (37281) in the subject line so that our team can assist you.

Regards,
Team Cinépolis

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Address: Muzaffarpur, Bihar, 842005

Website: Cinepolois Quality

Air conditioning system is not working from last 3 week still it is not resolved, some people's are leaving the Auditorium by taking refund
the money cinepolis is not maintaining their standard by giving the all Quality in the system After frequently Complaining still they are Not taking action please take this complaint as a high priority for resolution .

Aug 21, 2018

Complaint marked as Resolved

Cinepolis India customer support has been notified about the posted complaint.

Verified Support

Jul 21, 2018

Cinepolis India Customer Care's response Dear Customer (Amol 9209),

Sorry for the inconvenience. Kindly share the following information at [protected]@cinepolis.com with your ticket number (36870) in the subject line so that our team can assist you

Contact number.:
Email ID:
Cinema location:
Audi No.:

Regards,
Team Cinepolis

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Address: 500072

I have 106 points and today[protected] is the last date to redeem and I am unable to do that

When I select Club CinePolis option - It is not allowing me to go further.

"It says failed to purchase order "

Movie cost is 175 Rs and I have 106 points - I want to use my total points and I can pay the remaining money.

I sent an email to support already.
No solution till now...

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Address: Lucknow, Uttar Pradesh, 226010

Website: Cinepolis India

I had attempted to book 3 tickets of 'Antman and the Wasp' last evening using the Cinepolis app ( One Awash Centre, Lucknow 3:40pm show for Sunday 15th July 2018). Money got deducted immediately but tickets did not get reflected under My tickets or my mail [protected]@gmail.com. Ref no.[protected].
I tried to register a complaint in the 'Contact Is section of the app but not sure if it has been registered.
Pls refund my money.

Aug 16, 2018

Complaint marked as Resolved

Cinepolis India customer support has been notified about the posted complaint.

Verified Support

Jul 16, 2018

Cinepolis India Customer Care's response Dear Prerna Agarwal,

Sorry for the inconvenience. Kindly share the following information at [protected]@cinepolis.com with your ticket number (36389) in the subject line so that our team can assist you

Contact number.
Mode of Payment:
Date of Transaction:

Regards,
Team Cinepolis

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A

amrapalli karan

from Kolkata, West Bengal

Jul 19, 2018

I had booked 3 tickets for Sanju on 8th July 2018 through Cinépolis app but post payment, I did not receive any booking confirmation message.

Booking Details:
Movie: Sanju
Date: 8th July 2018 7:50pm

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Unable to redeem my club cinepolis points to book tickets for the movie. I got a message that you can redeem your points to get offer on next movie. but i was unable to redeem any points for the movie. How to redeem the points i have in my account. I have tried several times to redeem, but in your club cinepolis website, there is no option to redeem the points for tickets....

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Address: 390018

Website: www.cinepolisindia.com

I have tried to book movie from mobile app of cinepolise cinepolis india and i have seen that and i have paid 150 for ticket transaction id:[protected] and app hanged and money was deducted and my ticket was not booked. can you help me refund my money ?
My mobile [protected] and email [protected]@gmail.com
tried to contact the customer care but there is no number . i have attached screenshot of transaction mail

+1 photos

Jul 17, 2018

Complaint marked as Resolved

Refund

Cinepolis India customer support has been notified about the posted complaint.

Verified Support

Jul 25, 2018

Cinepolis India Customer Care's response Dear Shreyansh Shah,

Sorry for the inconvenience. Kindly share your Cinema location at [protected]@cinepolis.com with your ticket number (37279) in the subject line so that our team can assist you.

Regards,
Team Cinépolis

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Address: 160071

Website: MOVIES

I tried to book four tickets [seat number C7, C8, C9, C10] of Vadhaiyan ji vadhaiyan at Cinepolis Bestech mall, Mohali dated 14-july-2018 at 8:25 pm showtime. An amount of 800 Rupees has been debited from my bank account but the ticket is not sent to my email or mobile number.
Please look into this matter as soon as possible and please send the tickets.

Date of movie: 14-July-2018
Movie Name: Vadhaiyan ji vadhaiyan
Movie Hall: Cinepolis, Bestech mall, Mohali
Showtime:8:25 pm
seat Number: C7, C8, C9, C10

Aug 25, 2018

Complaint marked as Resolved

Cinepolis India customer support has been notified about the posted complaint.

Verified Support

Jul 25, 2018

Cinepolis India Customer Care's response Dear Customer (sach_6),

Sorry for the inconvenience. Kindly share the following information at [protected]@cinepolis.com with your ticket number (37278) in the subject line so that our team can assist you

Contact number.:
Email ID:
Date of Transaction:

Regards,
Team Cinepolis

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Address: Kolkata, West Bengal

I tried to book two tickets [seat number L19, L20] of Soorma at Cinepolis Lake Mall, Kolkata dated 14-july-2018 at 2:45 pm showtime. An amount of 440 has been debited from my bank account but the ticket is not sent to my email or mobile number.
Please look into this matter as soon as possible and please send the tickets.

Date of movie: 14-July-2018
Movie Name: Soorma
Movie Hall: Cinepolis, Lake Mall, Kolkata
Showtime: 2:45 pm
seat Number: L19, L20

Jul 28, 2018

Complaint marked as Resolved

The amount is credited to my bank account within 7 days from complaining.

Cinepolis India customer support has been notified about the posted complaint.

Verified Support

Jul 16, 2018

Cinepolis India Customer Care's response Dear Sumanta Jana,

Sorry for the inconvenience. Kindly share the following information at [protected]@cinepolis.com with your ticket number (36271) in the subject line so that our team can assist you

Contact number.:
Email ID:
Payment Gateway:
Date of Transaction:

Regards,
Team Cinepolis

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A

awtarkrishan

from Chandigarh, Chandigarh

Jul 19, 2018

Dear Sir,

I got the message of confirmed ticket, but the M-Ticket could not be downloading as per detail of my booking as follws

Booking No. 181488
Booking ID WSC2LZX
DATE & TIME OF SHOW :[protected] AT 03.30 PM
THEATRE : CINEPOLIS BESTECH SQUARE MOHALI
MOOVIE : SANJU

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Cinepolis India Customer Care's response, Jul 19, 2018

Verified Support

Dear Mr. Krishan (awtarkrishan),

Thanks for reaching out to us. Could you please confirm if you have received ticket confirmation email from [email protected] on your registered email ID? Please check your spam folder as well.

Regards,
Team Cinépolis

A

Atul Nayak

from Bengaluru, Karnataka

Jul 19, 2018

Instead of complaining your manager he has not
Shown courtesy to clean the seat, which is spooled by previous show

Cinepolis India Complaints & Reviews

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Cinepolis India reviews & complaints page 39

redeem cinepolis points failed

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link to download tickets does not work

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unable to redeem loyalty points

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payment deducted but ticket not received for tomorrow's booking

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refund not received for tickets

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unable to redeem cinepolis points

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lost wrist watch

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refund for ticket

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pjp cinepolis

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payment made but no confirmation

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manager's attitude in requesting to submit my handbag

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points not updated after following for one month.

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money deducted ticket not booked 2 times

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air conditioning system is not working

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not able to redeem my cinepolis points

deduction of money without delivery of movie tickets

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unable to redeem club points

money was deducted and ticket was not booked by mobile app

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amount rupees 800 debited from my account

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amount is debited but ticket is not sent to my registered mobile number or email

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