Club Mahindra Holidays Complaints & Reviews

The company cheats the customers by misrepresenting the policy and hiding the terms and conditions. The company offers continuous 25 years of membership costing around rs.400000/- but the agent stated that the policy is for 1 year of availing services by paying rs.90, 000/- only. The agent mr. Vineet took our credit card details hurriedly stating one day limited period offer and rs.60, 000/- through cheque. When we felt that we are being befooled we tried to terminate the policy and file cancellation but agent never receives the call. Additionally, their official branch office in bhopal always remains closed and no one from the company attends the customer.
Now the company is deducting money from my card for past 6 months and the amount has crossed the promised rs.90, 000 amount and reached rs.1, 14, 000.
But amid covid crisis due to travel restrictions, health issues and financial crisis we are not able to go on vacation.
We agreed on the policy for one year trusting the big mahindra brand name but they have cheated with us and many other customers in india.
Now we want our full refund.

Dear si,
As we already requested to hold our EMIs for the membership id-2910631 due to lockdown for uncertain time but it is deducted from my card. Need to stop EMI for time being and do not deduct it again from my card. It was ashamed that your representative do not solve this problem and how can u deduct the EMI without my permission while it is assured by me that it will deduct after my permission only
to your representative. Please acknowledge the same. Best regards. Binita Vishwas Patel.

Club Mahindra holiday proposals were interesting and enticing. So I bought a membership with my hard-earned money. But much to my regret the promises were all fake and untrue. Club mahindra website wouldnt enable me to do bookings, so i call the customer care number for help but apparently their "systems were not working". I thought - Ok maybe it was a one time technical issue. But i call back 2 days later and i hear the same thing again. N for the past year i have been hearing the same thig. I have been unable to make bookings and use the services i paid for.
It is a total SCAM.
Their systems work properly when its turn to ask for payments. But when we want to avail the services they somehow dont work.

I want a refund of my last 2019-20 charges or i would forced to take strict legal actions cause "COMMON MAN" cannotbe fooled by fraudsters like these and we need to fight them or they will keep stealing our money.

I have submitted my cancellation request the next day of the membership as i was not aware of the annual charge of your membership. But after 5 months till now i haven't received any refund or updates from your side. I am from jharsuguda orissa. Your employee sarada. [protected]@ mahindraholidays.com is very rude over phone and not even picking up my phone. He ia the one who took my money and now not even caring to pickup the phone. What type of employees do you have

Hi,
I have taken the club mahindra gozest membership with id 2896888, but in december only i have cancel the membership and they said your 14852 rs will be refund within 100 days, but almost 6 months have passed and there is not refund till now. I am continuously calling them for refund but everytime they say will do refund in 7 to 8 days but since 3 months they are doing just fake promises and calling again and again to fill the...

Dear team,

I had submitted an amount of 5000rs to club mahindra dehradun, last year around june.
I have not availed any service whatsoever.
Hence i asked for my refund, which as per company rule is 100percent refundable.

I have tried reaching to club mahindra for this, they agreed to giving refund after many hassles and said i will be recieving amount via check. It has almost been three months now, still no cheque is send from them.
On following, they have stopped reverting to my mails.

Regards
Rohit

Dear Kavinder ji,

It is with great dismay that I am writing to you. I have had tried all possible ways to reach the persons responsible for resolving my query. However, all my efforts went it vain.

I am highly optimistic that I’ll be able to get answers from you or your desk.

I have penned my dismay below in most detailed manner.

I wish to cancel Club Mahindra Membership vide...

Dear sir/madam,

I wish to cancel club mahindra membership #285656 due to following reasons:

(A) i had taken the membership considering that i can visit resorts during the peak season and also get to travel a lot post my retirement. But the last 2 times that i booked my holidays, my experience has been very bad. I had to plan my holiday during non-peak season due to unavailability of resorts. Also, my phillipines holiday was cancelled due to a natural calamity. And after it reopened, club mahindra simply cancelled my resort booking and i had to waste a huge amount on my pre-booked flights. Club mahindra never compensated me for that. Due to covid-19 and travel ban, i won't be able to travel for the next 2 years, and so this membership is of no use now.

(B) i have paid a total amount of rs. 2, 18, 411 to club mahindra including asf but i do not find any utility of taking such membership as resorts are never available when required, resorts are very far-off and compared to other such resorts available online through make my trip, fee charged is too much.

(C) also, the cool-off period of 10 days is very very less for anyone to decide regarding the membership. It can only be decided after the person has availed 1-2 holidays and then assessed the quality of membership. And my experience has been very poor in this regard.

(D) cost of food is exorbitant. Per person buffet is somewhere like rs. 650-750 while ala-carte is very costly. So, while most other hotels offer complimentary breakfast and reasonable meals, cost of meal at club mahindra is very high. There are almost no other options available for dining except club mahindra. Thus, in a day for a 2 adult + 2 kids, one will end up spending something like rs. 3, 500-4, 000 per day and then they tell that cost of boarding is free with membership.

It is my sincere desire to surrender the membership and get the refund in this respect.

Request your revert in this context.

Sincerely,
Arun kumar

My membership is cancelled on 24th April 2020.
and why EMI deducted of Rs 11309 from my credit card by club mahindra on 8th may.
As member ship is cancelled so why money deducted.
Membership id:2910618

It's been a long time since i had opted for the purpose but no response has been till date meet. I went to the office multiple times and tried to contact agents for a number of times which turned out to be of no use.

Recently i applied for club mahindra membership on 13th march with 10% advance booking (Rs. 33, 840) & balance to pay by 3 post-dated cheques & emi/ach mandate (Total 48 emi @ 11, 309).
However, due to covid 19 pandemic, i have applied for membership cancellation request via mail on 16.03.02, which was accepted by club mahindra & got a confirmation email on 20th mar 2020 (Copy attached) where they confirmed my membership cancellation...

My member id: 468579,
I had submit cancellation request on dated 25 november 2019, i had not taken any befits of membership, i am cancelling membership due to financial issue.
They accepted my request in few days and replied me as i can get the refund within 90 working days. I had taken followup in january, february, and march month and i received same commitment that i can get refund within 90 working days.
Again i put reminder on 1st april 2020, i received replied that my membership will cancelled in 25 working days and refund will get 2 week later on. I again put reminder on 7th may 2020, same replied i have received from them.
Now i feel like they are not going to give me refund.

Club mahindra employee sell plans to customer which are actually not exist.
They sold us plan where 45000rs for 21 night 3 year.
When we try to book app said plan does not exist and you can not book
When call its rm they dont answer and when cancel membership company said its your mistake that you agree with employee. We lost 51000.
Ahmedabad club mahindra fraud employee : nirali shah, willson mackwan
Now refund my money
Mail : [protected]@gmail.com

Dear sir/madam
I wish to cancel the membership of club mahindra because of following reasons:
A) firstly they never told us about any renewal fees that would be taken from us of club mahindra membership every year and they only told us about the fees that will be applicable on activities which we have to pay only when we use the resorts if we wish to do the activities related. But now they are telling us constantly calling us to pay some renewal fees every year this is the fault of your representative who never said anything about this fees and now they are sending us bills related to the renewal fees. We told them beforehand that is there any renewal fees or not we asked them clearly about this but they said there is nothing like annual renewal fees in this membership but now they are backing out and telling us that this is to be paid and then when we told them that you never said anything about this then they say us that if you don't want to pay then do not pay but is this any solution, by doing this we will become the defaulters in the eyes of company they are not clear in any thing and saying things like company runs through them only is there no rules and regulations in this company no order to do work there representatives are careless and irresponsible they didn't told many of things to us.
B) also in lockdown we can't go out there is no work economic condition is poor and then also they are regularly cutting ecs from account they are really not understanding the situation and are continually cutting ecs.
That is why we do not want to keep the membership we want to surrender the membership so please refund our money which are already paid and stop this membership otherwise we will be obliged to take legal action against the company.
Thank you.
Namo narayan prajapati

With reference to my previous emails dated 03.03.2020, 05.03.2020, 21.03.2020, 23.03.2020, 29.03.2020, 04.04.2020, 08.04.2020, 09.04.2020, 10.04.2020, 16.04.2020 and 20.04.2020

Last Interaction RE: MHRIL=[protected] dated 20.04.2020

The case is, I opted for membership for 2 years as suggested, guided and pitched by the sales representative Mr Himanshu Bhist (Mob-[protected]) at MGF Mall, Gurugram. As per him, he told us that it will be for 2 years and if we like the services than we can opt for 25 yeas of a plan later-on. And currently, we just have to pay a total of Rs 40, 340/-. According to customer care, there are no such plans. However, from the very next day, I took action to get the membership cancelled. I called Customer care for cancellation of my membership. Due to heavy financial crisis, I was not able to continue with it. Then I wrote an email to member experience management regarding cancellation on dated 03.03.2020. After that, I got a call from Club Mahindra they said we are processing your request and you will get another call regarding the refund. Further, I wrote many emails to the member experience management for cancellation of my membership. But got no proper response from there.

Till date membership is not cancelled. please cancel the membership as soon as possible and refund the whatever amount has been deducted. Because I am need of money.

Kindly treat it urgent and do the cancellation as early as possible and refund the same.

Regards:-
Richa Yadav (Member)
Nimish (Co-Member)
Member ID-2908284

Hello,
Indian consumer team,
Sub: delay in refunding my amount by club mahindra.
R/sir,
I have paid rs 25, 000/- as a initiative amount to club mahindra, towards club membership, but due to some unavoidable circumstances i was needed to cancel the membership immediately and accordingly i had requested to their sales representative (Mr. Azim +91 [protected]) on phone to refund the amount paid towards the membership. Also i have requested by email on 9th oct.2019 to club mahindra team to cancel the membership.

Answer from club mahindra team -
"we will refund the amount within 90 days to you definitely." though the team assured me but after 90 days no one did contact me, till the date.

After that i called them so many times but they gave me other way round answers, just like "we forward your request to our concerned team." there is no any positive response from them till date.

When i frequently called them they always gave me the same unsatisfied answers. They told 90 days completed but more 30 days required, "we will in touch with you and confirm about the refund amount" but still i had not any positive responsible reply or not received the amount of the refund. On every call, team members said it's required more 7 days, / 2 days on and on false commitments.

So many times i humbly requested the team but unfortunately every time the same fake & false commitments given by the team. Now it's almost 120 - 140 days passed but yet not received the refund amount to me.

It's my kind and earnest request to you, to look into the matter and please help me to sort out the said issue.
Thanks & best regards.

Membership id - 2896008
Diff tickets associated with my issue:

[protected]
[protected]
[protected]

Club mahindra executive name and phone number:

Hemant (Not sure about the last name)
Cell no - [protected]

This is about 23rd nov, 2019 when i was fooled by one of the club mahindra executive, the guy named hemant made so many false promises and made me swipe my credit card for 30, 000 inr to buy the club mahindra membership, the location was iitf, (Trade fair) new delhi.

1. I was told that i can make booking the very next day after paying this amount which was not true and later i was told that i will have to pay 3 more emis first before i can book their property even for 1 night.

2. I was about to get married on nov 28, so thought of buying the membership, but when i was told that i have to pay 3 more emis before i can book even a single night, i felt cheated and thought of withdrawing the membership the very next day.

3. When i tried to reach out to the guy who sold me (Hemant) the membership, he told me that its simply not possible and i wouldn't get my money back. I then tried to reach the member experience team, and after so many attempts and email conversations, they finally agreed to cancel the membership and return my money in 90 working days.

4. This whole process was very tiring and disgusting, i had sent an email to them on mon, 25th nov 2019 to cancel my membership and after so many calls and emails which was a very bad experience talking to so many people and explaining so many times and requesting again and again to cancel, they finally agreed on dec 26 (After one month), and sent me an email that the cancellation is being processed and will take 90 working days and refund will also be processed within same time.

6. Today is 17th apr (More than 3.5 months, 26th dec-17th apr) and i haven't got any refund till now and when i followed up, i got a reply saying that it will take another 25 working days and then 2 more weeks to complete the process.

7. Why does it take so long to process the refunds? Even after waiting for 90 working days, why is it now taking another 25+15 days?

8. This overall process of the communication with different people associated with club m and things taking so long time, makes me feel real bad and cheated.

9. They don't take even 10 mins when you buy the membership and don't even let you read the terms and conditions. If the process of enrolling for the membership is so fast, why the process of cancellation is so slow and disgusting?

10. Shame on you club mahindra, i never had such a bad customer experience in my whole life, thats the reason i had to write this all bad about you.

I had sent a mail to club mahindra, that i want to discontinue my membership due to financial crisis on 15th jan 2020. For which they called me and asked again and again as to why i'am cancelling my membership inspite of telling continuously my financial situation. I was even asked to send acknowledgement mail saying to confirm that i'am firm on my decision, which i did. Based in my mail they dint deduct my feb and march emi. But suddenly they deducted my april emi, and when asked to refund, they are continuously trying to pass call from one person to another. Everytime a new person calls up and asks the same question which is very irritating.

On the day of women's day i opted for membership for 2 years as suggested, guided and pitched by the sales representative mr. Ankush rana (Cont no: [protected]) at kalyan jwellers, pusa road karol bagh, delhi. As per him, he told us that it will be for 2 years and if we like the services than we can opt for 25 yeas of a plan later-on. And currently we just have to pay total of rs 67, 764/- in below mentioned way.

Upfront / down-payment rs 33, 840/- and 3 emi of rs 11, 308/- total 67, 764/-.

When i called customer care team they told me that the plan is for 25 years only and there is no 2 years of a plan.

If it's the same i would not be interested in having the membership and requested them to kindly arrange for the refund of the down payment of rs 33, 800/- i paid and cancel my membership.

Anju chaudhary
Membership id: 2910499

Regards,

Anju chaudhary
[protected]

I have meeting with sales rep for membership on dated 31st oct 2019 and immediately he force me to deposit tocken money. That time i took wrong decision and deposit money and sales rep promise that if i don't want to take membership then i can withdraw my membership immediately and club mahindra will give my money within 30 days.

So i have signed up for club mahindra blue studio 25yrs membership on 31st oct 2019.

But next day when i check my financial situation i found that i can't afford this membership so i refuse to take membership and i send mail for cancellation on dated 01.11.2019 and continue poke for refund my money
But no response from customer care.in between they deduct emi amount from my credit card.

When i talk to customer care in jaipur and ask why they deduct my emi then they said that after cancellation your full amount will be return back.

Then after 42 days they send me mail for cancellation on dated 12.12.2019 and within 90 days they will refund my money back means they already took 42 days for confirm the cancellation.

Anyway now 160 days complete but still they not return my money

Please help me out in this regard.