Club Mahindra Holidays Complaints & Reviews

Iam purchese club mahindra membership but hume ye nhi btaya gya ke hume 1.40.000 ka interst lgega jab humne bad me calculate to i have no agree for this plan..i have pay 35000 rs.pay..allready..plzzz refund my paymnt nd stop this membership

We (Myself, my 84-year-old father, Wife, and my Two Kids) vIsited Saj Resort-Mahableshwar) for a day- 27th-28th February 2021 and I would like to complain about the pathetic food quality supplied in the resort. We all after our return to Pune on 28th February only suffered from Food Poisoning and had a terrible time for the next three days. In fact, all the Guests already staying there at the resort informed us during the stay at the resort that all the families already staying at the resort are suffering from food poisoning with one of the elderly people being hospitalized after being severely ill. In fact, the police were called at by these people at the resort when we were checking out to complain about the terrible food quality being provided by the resort resulting in food poisoning for all the families staying in the resort. Never expected this from a brand like a club Mahindra. Also, the food rate at the resort is exorbitant and we landed us paying 6500 for a two-time meal and a one-time breakfast for getting food poisoning. I am myself an Ex-Mahindra Automotive employee and would to see how this complaint is being addressed by you all before I connect with Anand Mahindra on his Twitter handle. I am writing this mail here as your member's email ID is non-functional and we only get default system-generated acknowledgment mail only from this email id.

Satyendra Kumar Thakur
Club Mahindra Membership ID-2694817

My membership[protected] cancellation request is pending for over 6 months. I have already complaint thousand of times to my membership agent and also the customer care but not got any qualitative response. I want to cancel membership due to fake & different membership benefits as I was told at the time of membership.

We took the money from client through pay you money link, payment credit in pay u money aap, bt still they didnt send the payment in our account, we try to call them, bt all number is not working no one attanding the call.we generate ticket and we received computerized mail that amt will be settle on first of march bt still payment not credit
we are going to do case in consumer court now

In the month of March 2020, I had to cancell my booking twice (one at Ashtamudi and one at Puducherry) with club mahindra due to fear of Corona Virus. Club Mahindra had deducted 50% of my booking days since cancellation was done just one week before the commencement of the check-in date as per the company policy. I am a 63 years old and I was feared for my life due to corona virus pandemic at that point of time. Hence, my cancellation of bookings had happened under extraordinary circumstances. Hence, it is not justified 50% deduction of booking holidays. Requesting to credit the deducted holidays

Dear Sir/Madam,

I wish to cancel Club Mahindra Membership due to following reasons:
(a) You cannot find Rooms available and booking load is worse than Indian Railways.
(b) You cannot plan your holidays in 3 months advance.
(c) You cannot plan your holidays according to site available with Club Mahindra, so since June 2018 I earned 750 x 3 =2250, used only 1038 points and 1828 points remain un utilized. Though paying ASF of about 11000 every year in addition to 180000 approx initial cost.
(d) Cost of food is exorbitant. Per person buffet is somewhere like Rs. 650-750 while Ala-carte is very costly. So, while most other hotels offer complimentary breakfast and reasonable meals, cost of meal at Club Mahindra is very high. There are almost no other options available for dining except Club Mahindra. Thus, in a day for a 2 Adult + 2 Kids, one will end up spending something like Rs. 3, 500-4, 000 per day and then they tell that cost of boarding is free with membership.

(e) Different prospective members had been given expensive gifts such as TV, paid trips to abroad, etc, which also was never offered to me even though I have paid more than most members in same category.

Policy adopted by Club Mahindra in making members is differential and unjust. Similarly policy by Club Mahindra in giving holidays is also unjust. For example, Membership at Pavana, Lonavala is not offered online reason for which is beyond my understanding.

It is my sincere desire to surrender the Membership and get the refund in this respect. I also desire to resolve the matter amicably failing which I may decide my future course of action including legal recourse against the Company in an appropriate forum.

Request your revert in this context.

Sincerely,

Ashok Bhatnagar
Membership ID 419623

I own a white studio membership n my membership no:2908764. It was intimated that my membership is for 10 years and I converted the value for 9 EMI. But now 10th EMI as also been deducted and keep on instructing all my sales men about this issue and response for their till date. For the whole feb-2021, I was calling them daily to keep stopping this emi. Atlast, none gave a response and emi was taken. I am very much disturbed!!! It's been a worst response.

I bought the Club Mahindra white package (Membership ID 2577853) in the year of 2014. I paid my monthly instalments in a consistent manner from 09/07/2014 to 07/01/2017 which amounts to a total sum of INR 271772.
The reason for the complaint is that whenever I tried booking via membership, the company did not make any booking rather asked for more money saying that membership will render invalid if instalments are not paid. When I tried to connect with their representatives, I never received a straightforward response or resolution from the company. This is mentally harassing as well as unethical for a company of such stature to indulge in such malpractices.

Hi

Akansha mobile no [protected] from club Mahindra called me on 8th Feb to call me and my husband for brief about club Mahindra we were not ready to visit there than she was again again was asking me to come and attend. She told me we have won voucher I can come and collect and she message me as below than also I was not convinced to visit as I am staying in kharghar and i need to visit Thane than she said it's 14feb and we arranged lunch for u it will be outing also and I can collect voucher.

Message as below

Dear Guest.

See you and ma'am om Saturday at

CLUB MAHINDRA HOLIDAYS

Office No 75. Near Globus.
Ground floor, Viviana Mall.
Next to Jupiter hospital.
Thane west.
Couple entry for 45 mins programme.

Your complimentary 3days & 2nights holiday voucher/couple movie voucher

Voucher code no R/9.

Please rply with ok to confirm your presences

Regards,
Akansha

Finally we went there than we liked the session and they were asking us to enroll for membership on spot but we need to discuss with our family

Than we decided to visit to nasik resort which offered in voucher than we will plan

But that lady didn't shared me any voucher.

Don't call customer just showing lolipop

Club Mahindra is brand don't play cheap tricks..Just don't spoil name

Mobile number [protected]

I (K Sunil Kumar) have taken Club Mahindra membership in July/Aug’20 and following is my experience.

During visit of your representatives, I have been promised to provide membership for 15yrs for an amount of Rs.211000/- (after adjusting our previous paid amount with Country Inn Holidays).
I have been promised that after payment of above amount, I will receive 4 membership cards (Club Mahindra, RCA and some other gift voucher card with loaded amount) in 15days which didn’t received.

After persuasion (on WhattsApp as no one was picking calls) with Club Mahindra directly and your team members, atlast I received only Club Mahindra member ID card almost after 2 months mentioning Member ID as 2918563.

Also, I have been promised that holiday bookings in Club Mahindra is just a call away and will provide all help and regret to say that I have been trying to book from November'20 and no one is helping.

Two representatives who visited my home and given long promises have sent me msg (that too after 3month follow up) that they left Club Mahindra and they are not responsible.

When I contacted toll free no, SURPRISINGLY I was told that payment is not done for 2EMIs and was informed that due to this reason they cannot book the holidays and suggested me to send payment done to Club Mahindra.

Also, during follow up with your team members as there was almost no response, I downloaded your app and tried to login which is also not accepting for my member ID or Phone no and showing as Invalid member.

Didn’t understand the reason what went wrong with Club Mahindra and with profound grief, am writing this mail to return my amount of Rs.211000/- (paid through my Credit Cards and statements of CC sent on mail to [protected]@mahindraholidays.com) with interest @ 12% annum.

Am fully dis-appointed with Club Mahindra and lost trust with all such Organizations who take money and give lot of promises while booking membership and vanish away.

I have not received refund amount so far, even after completion of 100 days.
I have sent number of emails for early refund.

My membership has been cancelled on 3.11.2020.

Ref No MHRIL[protected]

I am in urgent need of money.

Please send payment to me at the earliest.

Anil Sehgal
Mob no [protected]

Hi,
Refund not provided after cancelation of membership, its been more than 90 days still i have not received the money back, could you refund the money .

Regards
Akansh
( Member No : 2930177 )
email id-: [protected]@gmail.com

I have contacted customer care no of times and every time i have been told to update the same by logging on to my profili sectionwhich i have not found inspite of repeated attempts . Today i spoke to the holiday supervisor and he guided me to send a email to [protected]@ mahindraholidays.com .Again thesame story.
Please update your records as under as i am the primary member

R R Dang
[protected], [protected]
[protected]@gmail.com
Thanking you
R R Dang

Dear sir I am a tempo traveller driver I am visit club Mahindra hotel madikeri parking in Saint Catherine is there but not allowing drivers giving food in cover how to eat inside the car this human harassment club Mahindra treating dogs in drivers all peoples eating in canteen but drivers only not allowed what is this

I am an importer. I often got out of station, so as I got a call from club mahindra for meeting for free gift voucher & membership offers i went there.We paid 10k for trial membership. They gave me 12 nights offer for 3 years. They also told me we can book for as many days we require within 12 nights. But at the time of booking he said we can take only 2nights 3 days. They told many offers and payment was done. But at the time of booking they are not standing on the words which they said during payment. Lot of false promise made by mr. Prabhu and Mr. Ramkumar/[protected]. We are not satisfied with the booking itself. We dont have other way as we paid we are utilizing the days. We are not interested to take membership. I lost trust on club mahindra. I[censored] solve this issue i will think about the membership. let the right person contact me at [protected]. My friend is also coming along with me to check the stay. I[censored] can solve pls refund my money.

I am member of club mahindra since 2018. My userid is 2785402. As i have talked with customer care and explained about not paying the pending EMIs as my medical condition is very serious. I am lying on death bed and every penny matters for me now a days. Not getting salary from my department and medical expenses are so much high that they have exhausted all my savings.
I request you to please refund my amount on humanitarian ground as i am in dire need of money.
Please help me out. Me and my whole family will be highly obliged. i beg you to please reund my amount as this amount is small but if it helps in saving my life i will be forever in your debt and will never forget this goodwill gesture

I Ravinder Pal singh recently got membership of club mahindra
On 6/02/2021 at evening near about 6 pm I have paid membership fee.
But after reaching home when I discussed with my family due to some reason I took decision not to proceed further
In the morning I had a conversation with the sales person Mr. Sahid and told him not to process my application
But after sending email not to process my application but they made my membership id.
I called their member experience management centre and told them about my decision. I was told i would be contacted from their cancellation department.
After 2 reminder they are not taking action. Still they are sending sms and their welcome kit to my address
still they havent called or mailed me about my concern

Hi,
I got an gift voucher for 2 nights stay on 26/01/21 at Pondicherry promotion camp.
when i try to book in online its shown that rooms are not available all resorts up to next three months.None of resorts are showing available.
its this voucher is worth or just for formalities to call for meeting to put your plan to customer.
Please let me know booking will provide or not.
Regards,
Punitha Arasu.
Mob:[protected].

My wife & I are senior citizens.I am a Defence Pensioner.On 21.1.21 we received a call from a GoZest Sales Manager (Madhav) congratulating us for being a NEXON owner, and, stating that they have a tie-up with Tata Motors, and, are offering special 3 yr holiday packages!On 22.1.21, Madhav & Napoleon visited our residence and assured us of maximum hastle-free enjoyment in Club Mahindra Resorts for 9 Nights, 10 Days per year for 3 yrs, with Rs.5000+2000 Food Vouchers, etc., all for Rs.93010/-.Since we normally go on Cruises abroad, we thought it'll be worthwhile to travel by car in Maharastra, Goa, Gujarat resorts, and, remitted Rs.93010/- through my Debit Card, on Madhav's assurance that he'll book Varca Resort from 18-24 Feb 21 positively.Thereafter, there was no communication either from Madhav or Napoleon (RM). As we had to make in-transit reservations for one night, we called [protected] on 27.1.21 to query about the Varca reservation.Idan Fernandes checked and clarified that no such reservation was done, and, neither was any room available except for 24/25 Feb 21 thereafter!Disappointed with the commitment/assurance given by Madhav, I requested that my Membership be cancelled & a full REFUND be precipitated immediately.There is a cooling-off/First look period of 10 days wherein immediate refunds are to be given.The Complaint details were also conveyed to the Senior Officers of Club Mahindra-ie Sh.Sujit Paul & Sh.Kavinder Singh, MD, requesting them to escalate action.
On 2.2.21, I'm now told by their Support Staff that the Complaint is in hand, and, that they'll revert within a day or two.Club Mahindra collects money swiftly, but, tries to delay refunds on petty grounds-un-concerned with the Customer's conveniences.I request that the full REFUND of Rs.93010.00 be got expedited-without further escalation to the Statutory Authoritees.

I took membership by paying some amount of down payment online
And within 10 days i applied for cancellation of membership

After that i came to know that agent from MHIL put my incorrect mail id. after lots of mail and telephonic communication i received mail on my mail id that my cancellation req. Is approved and refund will given within 90 days
But till date MHIL didn't approch me for inform of mode of refund...