Club Mahindra Holidays Complaints & Reviews

I was lured into accepting a membership upgrade my marketing team of club mahindra at their Naukuchia location in Feb 2021. I paid a token advance for the same, but later I could not amass the balance required to go through with the upgrade deal. So I asked them to cancel the upgrade application and refund the advance amount I had paid earlier. However, club mahindra is yet to pay the same after 45 days of emails and tele calls. They are instead planning to adjust the amount again Annual Fees due from me in future. I have written to Mr Sujit Paul, Ms Meghana Joshi, Mr Niranjan Gaur and also emailed to their address at [protected]@mahindraholidays.com, but to no avail. I would not have taken this step if I wasnt financially in a tight spot as I am now. I have no liabilities towards club mahindra. My refund would not entail any net loss to the organisation. I am asking for them to return what is legitimately mine. No money should be withheld from a client to pay for 'future dues'. If is a bit surprising that even the people at the top are not sensitive to grievances of members and they have ignored my emails for days together.

I am unable to pay EMI every month
and your ASP fee
I am retire person
so please cancel my membership and refund amount
my membership ID No.2759765

My name is Sudheendra rao. Member I.d 2937052. I had joined the Club mahindra on 09/1/21 and due to some unavoidable circumstances me and my wife requested for termination of membership within 10days time-frame. Finally after meeting sales manager again, she agreed to cancel our membership. After few days we received a email saying that our membership cancellation is in the process and the amount paid will be refunded within 90 days. A token amount of 30, 740 rs was paid while joining. Even after the cancellation a amount of 10248 rs has been deducted from my credit card . I have sent emails and called their customer support but there is no help.

This is jaffar from salem am doing a business. I received a call from club Mahindra regarding free coupon and they advised to atten the meeting with family . we also attented the meeting 75 minutes with family .after meeting they gave free coupon at the time told that three days two nights with morning breakfast and dinner food free. i booked munnar resort (club mahandra mount serene) Booing id no. 6D5AD999ED. But now they told that room only free food will not be provide. So This is cheating not a professional way.

Iam purchese club mahindra membership but hume ye nhi btaya gya ke hume 1.40.000 ka interst lgega jab humne bad me calculate to i have no agree for this plan..i have pay 35000 rs.pay..allready..plzzz refund my paymnt nd stop this membership

We (Myself, my 84-year-old father, Wife, and my Two Kids) vIsited Saj Resort-Mahableshwar) for a day- 27th-28th February 2021 and I would like to complain about the pathetic food quality supplied in the resort. We all after our return to Pune on 28th February only suffered from Food Poisoning and had a terrible time for the next three days. In fact, all the Guests already staying there at the resort informed us during the stay at the resort that all the families already staying at the resort are suffering from food poisoning with one of the elderly people being hospitalized after being severely ill. In fact, the police were called at by these people at the resort when we were checking out to complain about the terrible food quality being provided by the resort resulting in food poisoning for all the families staying in the resort. Never expected this from a brand like a club Mahindra. Also, the food rate at the resort is exorbitant and we landed us paying 6500 for a two-time meal and a one-time breakfast for getting food poisoning. I am myself an Ex-Mahindra Automotive employee and would to see how this complaint is being addressed by you all before I connect with Anand Mahindra on his Twitter handle. I am writing this mail here as your member's email ID is non-functional and we only get default system-generated acknowledgment mail only from this email id.

Satyendra Kumar Thakur
Club Mahindra Membership ID-2694817

My membership[protected] cancellation request is pending for over 6 months. I have already complaint thousand of times to my membership agent and also the customer care but not got any qualitative response. I want to cancel membership due to fake & different membership benefits as I was told at the time of membership.

We took the money from client through pay you money link, payment credit in pay u money aap, bt still they didnt send the payment in our account, we try to call them, bt all number is not working no one attanding the call.we generate ticket and we received computerized mail that amt will be settle on first of march bt still payment not credit
we are going to do case in consumer court now

In the month of March 2020, I had to cancell my booking twice (one at Ashtamudi and one at Puducherry) with club mahindra due to fear of Corona Virus. Club Mahindra had deducted 50% of my booking days since cancellation was done just one week before the commencement of the check-in date as per the company policy. I am a 63 years old and I was feared for my life due to corona virus pandemic at that point of time. Hence, my cancellation of bookings had happened under extraordinary circumstances. Hence, it is not justified 50% deduction of booking holidays. Requesting to credit the deducted holidays

Dear Sir/Madam,

I wish to cancel Club Mahindra Membership due to following reasons:
(a) You cannot find Rooms available and booking load is worse than Indian Railways.
(b) You cannot plan your holidays in 3 months advance.
(c) You cannot plan your holidays according to site available with Club Mahindra, so since June 2018 I earned 750 x 3 =2250, used only 1038 points and 1828 points remain un utilized. Though paying ASF of about 11000 every year in addition to 180000 approx initial cost.
(d) Cost of food is exorbitant. Per person buffet is somewhere like Rs. 650-750 while Ala-carte is very costly. So, while most other hotels offer complimentary breakfast and reasonable meals, cost of meal at Club Mahindra is very high. There are almost no other options available for dining except Club Mahindra. Thus, in a day for a 2 Adult + 2 Kids, one will end up spending something like Rs. 3, 500-4, 000 per day and then they tell that cost of boarding is free with membership.

(e) Different prospective members had been given expensive gifts such as TV, paid trips to abroad, etc, which also was never offered to me even though I have paid more than most members in same category.

Policy adopted by Club Mahindra in making members is differential and unjust. Similarly policy by Club Mahindra in giving holidays is also unjust. For example, Membership at Pavana, Lonavala is not offered online reason for which is beyond my understanding.

It is my sincere desire to surrender the Membership and get the refund in this respect. I also desire to resolve the matter amicably failing which I may decide my future course of action including legal recourse against the Company in an appropriate forum.

Request your revert in this context.

Sincerely,

Ashok Bhatnagar
Membership ID 419623

I own a white studio membership n my membership no:2908764. It was intimated that my membership is for 10 years and I converted the value for 9 EMI. But now 10th EMI as also been deducted and keep on instructing all my sales men about this issue and response for their till date. For the whole feb-2021, I was calling them daily to keep stopping this emi. Atlast, none gave a response and emi was taken. I am very much disturbed!!! It's been a worst response.

I bought the Club Mahindra white package (Membership ID 2577853) in the year of 2014. I paid my monthly instalments in a consistent manner from 09/07/2014 to 07/01/2017 which amounts to a total sum of INR 271772.
The reason for the complaint is that whenever I tried booking via membership, the company did not make any booking rather asked for more money saying that membership will render invalid if instalments are not paid. When I tried to connect with their representatives, I never received a straightforward response or resolution from the company. This is mentally harassing as well as unethical for a company of such stature to indulge in such malpractices.

Hi

Akansha mobile no [protected] from club Mahindra called me on 8th Feb to call me and my husband for brief about club Mahindra we were not ready to visit there than she was again again was asking me to come and attend. She told me we have won voucher I can come and collect and she message me as below than also I was not convinced to visit as I am staying in kharghar and i need to visit Thane than she said it's 14feb and we arranged lunch for u it will be outing also and I can collect voucher.

Message as below

Dear Guest.

See you and ma'am om Saturday at

CLUB MAHINDRA HOLIDAYS

Office No 75. Near Globus.
Ground floor, Viviana Mall.
Next to Jupiter hospital.
Thane west.
Couple entry for 45 mins programme.

Your complimentary 3days & 2nights holiday voucher/couple movie voucher

Voucher code no R/9.

Please rply with ok to confirm your presences

Regards,
Akansha

Finally we went there than we liked the session and they were asking us to enroll for membership on spot but we need to discuss with our family

Than we decided to visit to nasik resort which offered in voucher than we will plan

But that lady didn't shared me any voucher.

Don't call customer just showing lolipop

Club Mahindra is brand don't play cheap tricks..Just don't spoil name

Mobile number [protected]

I (K Sunil Kumar) have taken Club Mahindra membership in July/Aug’20 and following is my experience.

During visit of your representatives, I have been promised to provide membership for 15yrs for an amount of Rs.211000/- (after adjusting our previous paid amount with Country Inn Holidays).
I have been promised that after payment of above amount, I will receive 4 membership cards (Club Mahindra, RCA and some other gift voucher card with loaded amount) in 15days which didn’t received.

After persuasion (on WhattsApp as no one was picking calls) with Club Mahindra directly and your team members, atlast I received only Club Mahindra member ID card almost after 2 months mentioning Member ID as 2918563.

Also, I have been promised that holiday bookings in Club Mahindra is just a call away and will provide all help and regret to say that I have been trying to book from November'20 and no one is helping.

Two representatives who visited my home and given long promises have sent me msg (that too after 3month follow up) that they left Club Mahindra and they are not responsible.

When I contacted toll free no, SURPRISINGLY I was told that payment is not done for 2EMIs and was informed that due to this reason they cannot book the holidays and suggested me to send payment done to Club Mahindra.

Also, during follow up with your team members as there was almost no response, I downloaded your app and tried to login which is also not accepting for my member ID or Phone no and showing as Invalid member.

Didn’t understand the reason what went wrong with Club Mahindra and with profound grief, am writing this mail to return my amount of Rs.211000/- (paid through my Credit Cards and statements of CC sent on mail to [protected]@mahindraholidays.com) with interest @ 12% annum.

Am fully dis-appointed with Club Mahindra and lost trust with all such Organizations who take money and give lot of promises while booking membership and vanish away.

I have not received refund amount so far, even after completion of 100 days.
I have sent number of emails for early refund.

My membership has been cancelled on 3.11.2020.

Ref No MHRIL[protected]

I am in urgent need of money.

Please send payment to me at the earliest.

Anil Sehgal
Mob no [protected]

Hi,
Refund not provided after cancelation of membership, its been more than 90 days still i have not received the money back, could you refund the money .

Regards
Akansh
( Member No : 2930177 )
email id-: [protected]@gmail.com

I have contacted customer care no of times and every time i have been told to update the same by logging on to my profili sectionwhich i have not found inspite of repeated attempts . Today i spoke to the holiday supervisor and he guided me to send a email to [protected]@ mahindraholidays.com .Again thesame story.
Please update your records as under as i am the primary member

R R Dang
[protected], [protected]
[protected]@gmail.com
Thanking you
R R Dang

Dear sir I am a tempo traveller driver I am visit club Mahindra hotel madikeri parking in Saint Catherine is there but not allowing drivers giving food in cover how to eat inside the car this human harassment club Mahindra treating dogs in drivers all peoples eating in canteen but drivers only not allowed what is this

I am an importer. I often got out of station, so as I got a call from club mahindra for meeting for free gift voucher & membership offers i went there.We paid 10k for trial membership. They gave me 12 nights offer for 3 years. They also told me we can book for as many days we require within 12 nights. But at the time of booking he said we can take only 2nights 3 days. They told many offers and payment was done. But at the time of booking they are not standing on the words which they said during payment. Lot of false promise made by mr. Prabhu and Mr. Ramkumar/[protected]. We are not satisfied with the booking itself. We dont have other way as we paid we are utilizing the days. We are not interested to take membership. I lost trust on club mahindra. I[censored] solve this issue i will think about the membership. let the right person contact me at [protected]. My friend is also coming along with me to check the stay. I[censored] can solve pls refund my money.

I am member of club mahindra since 2018. My userid is 2785402. As i have talked with customer care and explained about not paying the pending EMIs as my medical condition is very serious. I am lying on death bed and every penny matters for me now a days. Not getting salary from my department and medical expenses are so much high that they have exhausted all my savings.
I request you to please refund my amount on humanitarian ground as i am in dire need of money.
Please help me out. Me and my whole family will be highly obliged. i beg you to please reund my amount as this amount is small but if it helps in saving my life i will be forever in your debt and will never forget this goodwill gesture