[Resolved] Airtel DTH And Connectindia — Connectindia and AirteDTH are Cheating the customers | |
I bought a Airtel DTH connection from ConnectIndia in July. when i bought the connection i was promised a trip to Goa as an incentive to buy the product. Its now been 15 days since the Set top box has been installed at my home but I still have not recieved any info abt this package trip. MY AIRTEL cust Id is [protected] Alll my attempts to reach the connectindia team on the land line numebrs have been to no use. The gentlemen who sold me the product on the phone KAMAL (mobile No. [protected]) from CONNECTINDIA disconnect the phone when i called him to enquire abt the package. He does not answer his calls now when i call him or keeps his phone in switched off mode. When i talked to AIRTEL callcenter abt this they refused to know abt the existence of any company called connectindia... even the supervisor on the floor said that he does not have anything to do with connectindia & that though he was aware of the problem he could not do anything. This is fraud and an incorrect selling practice on the behalf of AIRTEL... if connectindia is one of their vendors they shud ensure that wrong promises are not happening to the customers. This is extremly disappointing from a company like Bharti... I would like someone from Airtel to look into this and get back to me regarding the same Anurag [protected] Was this information helpful? | |
Aug 14, 2020 Complaint marked as Resolved | |
 6 Comments | |
Comments
This happens for me also, when i asked with customer care, they are giving a mobile number of a person named Taufeek. This is completely fraudelent and now i am seeing a similar ad for reliance netconnect. Is there any way, we can go to consumer court for this?
Reply
Airtel really sucks !!!
My customer ID is [protected]. I recharged my account two days after it was due. Airtel promptly accepted my payment, sent me an sms.and after that nothing happened.Normally they say it takes 4hrs to reactivate. Waited . Nothing happened. So tried the toll free no. Automated response asking u to buy new subscriptions. It wasnt a customer CARE line...it was in fact a line to LOOT u even more. Frustrated as hell. They offer Digital Satelite services but cant manage a TELEPHONE customer care. Watch out Airtel, u'll be losing a valuable customer to your competitors!
My customer ID is [protected]. I recharged my account two days after it was due. Airtel promptly accepted my payment, sent me an sms.and after that nothing happened.Normally they say it takes 4hrs to reactivate. Waited . Nothing happened. So tried the toll free no. Automated response asking u to buy new subscriptions. It wasnt a customer CARE line...it was in fact a line to LOOT u even more. Frustrated as hell. They offer Digital Satelite services but cant manage a TELEPHONE customer care. Watch out Airtel, u'll be losing a valuable customer to your competitors!
Even i am also a victim of connectindia/vriti scam. I had ordered for airtel DTH connection on 26th August 2008 and paid Rs1540 online. Never got a call from them untill today but suddenly today (7th Sep 2011) some one from BTM, Bangalore called and said you have ordered for connection. But when i questioned him about the fraud he started acting like as if he doesn't know anything. He had called me from the number [protected] and said his name as MOHAN.
Below is the mail detail about how they contacted me. I have sent a mail to airtel presence but no use till today.
Dear Customer,
This is to inform you that your concern has been noted and our team is working on a resolution. At the outset, we apologize for the inconvenience faced by you. We will get in touch with you for further details of your concern as the need arises.
Regards,
Rakesh Kumar
Airtel Presence (Airtel Customer Service Team)
Bharti Airtel Ltd
[protected]@in.airtel.com
Connect with us 24X7 and we will be happy to assist you with a swift resolution to your queries on all our products and services.
[protected][protected][protected][protected]
From: "Srikanth" <[protected]@celstream.com> [mailto:"Srikanth" <[protected]@celstream.com>]
Sent:[protected]:19 PM
To: [protected]@in.airtel.com; [protected]@ksp.gov.in
Cc: sriki.[protected]@gmail.com
Subject: Airtel DTH fraud by Vriti interactive
Sir/madam,
This is to inform you that I was fooled by vriti interactive for a new Airtel DTH connection. I made payment online by paying `1540 through my credit card and never got a call from them later on. I have attached the mail conversation and the reference number which I have got after payment. Now I request you to refund the amount that has been falsely taken from me by using AIRTEL name. This is very unfortunate for me to say AIRTEL is co-operating such people by collecting customer's number from their websites. You should ban such websites.
Here is the screenshot of the payment made and the order id. I am thinking to file a case against AIRTEL for encouraging such fraud people through there unsecured website which is leaking customer information.
Regards,
Srikanth K.V
[protected]
Bangalore
______________________________________________________________________________
DISCLAIMER: This electronic message and any attachments to this electronic
message is intended for the exclusive use of the addressee(s) named herein
and may contain legally privileged and confidential information. It is the
property of Celstream Technologies Pvt Limited. If you are not the intended
recipient, you are hereby strictly notified not to copy, forward, distribute
or use this message or any attachments thereto. If you have received this
message in error, please delete it and all copies thereof, from your system
and notify the sender at Celstream Technologies or
[protected]@celstream.com immediately.
______________________________________________________________________________
[protected][protected][protected][protected]
From: "JItendra singh"
Date: Fri, 26 Aug 2011 12:16:57 +0530
To: "Srikanth"
Subject: Payment Link For Airtel DTH
Dear Customer,
Thanks for showing interest in Airtel Digital Tv.It gives us great pleasure to welcome you on Airtel DTH network.
AIRTEL DTH for
MPEG-4 DVB S2 technology for the best picture and sound
Free Installation
Free Home Delivery
Universal Remote
12 months warranty
Payment Link
connectindia.in/checkout.htm
choose BillDesk for credit card and
CC Avenue for Debit Card, Netbanking, Itz Card, American Express
(citi bank secured services)
Product ID is 8025
after payment you will get a form reference number pls send the reference no.on the same e mail-ID for activation.
--
Jitendra singh | Sr. Sales Advisor
connectindia.in
E-mail:s.[protected]@vriti-interactive.com
[protected][protected][protected][protected]
From: "JItendra singh"
Date: Fri, 26 Aug 2011 12:47:28 +0530
To: "Srikanth"
Subject: Airtel DTH, , , , , , , ,
1540/- Economy sport pack
Rs.250 CASHBACK 3 Months Subscription
155 Channels + 1 Interactive Services
Get any 1 FREE Regional Pack from list mentioned below
Tamil Pack 1 - CHUTTI TV, KTV, RAJ TV, SUN (MUSIC, NEWS, TV), CAPTAIN TV, VASANTH
Tamil Pack 2 - ADITYA TV, KTV, RAJ TV, SUN (MUSIC, NEWS, TV), CAPTAIN TV, VASANTH
Kannada pack - U2, Udaya Varthegulu, Udaya Movies, Udaya TV, Zee kannada, Suvarna News 24*7
Telugu -GEMINI (MUSIC, TV, News, Comedy), MAA TV, ZEE TELUGU, ABN ANDHRA, BHAKTI TV, TV5, SAKSHI TV
Malayalam Pack- KIRAN TV, SURYA TV, ASIANET PLUS, Asianet
Ushe TV pack - Ushe Tv
Aditya TV to be available as part of optional Pack only upto the Free Preview Period
Additional Info
Also includes 2 PPV (Pay Per View) Movie Channels. Customers to pay separately for this
Includes 6 games - Break Up of Free and Paid Games can be changed without prior notice.
Channel count includes 8 Widgets, 6 Games and Help Services
Customers to pay separately for paid games
FREE installation
Cashback offer is valid only on website, internet and call center
Channels
(155 Channels + 1 Interactive Services)
Business News( 4)
CNBC AWAAZ
CNBC TV18
ET NOW
NDTV PROFIT
Entertainment( 44)
STAR WORLD
STAR PLUS
STAR UTSAV
STAR ONE
ZOOM
PTC PUNJABI
DD KASHMIRI
OTV
STAR MAJHA
KAIRALI TV
KALAINGAR TV
STAR VIJAY
DD Bharati
DD Lok Sabha
Sony
SAB
AXN
Colors
SAHARA ONE
DD Rajya Sabha
DD Podhigai
DD Chandana
Star Pravah
Nepal One
DD Sahyadri
Mahua
Mi Marathi
DD Punjabi
DD Oriya
DD Gujarati
UTV BINDASS
Sirippoli
Kasthuri
Makkal TV
Home Shop 18
DD NE
Chardikala Time TV
Jaya Max
KAIRALI WE
RUPASHI BANGLA
POLIMER
IMAGINE TV
DD NATIONAL
Asianet Suvarna
Games( 6)
GAMES 1
GAMES 2
GAMES 3
GAMES 4
GAMES 5
GAMES 6
HELP( 1)
HELP CHANNEL
Infotainment( 14)
ANIMAL PLANET
DD GYAN DARSHAN
DISCOVERY
FOX HISTORY
NATIONAL GEOGRAPHIC CHANNEL
WHATs ON AIRTEL
WIDGETS 1
WIDGETS 2
WIDGETS 3
WIDGETS 4
WIDGETS 5
WIDGETS 6
WIDGETS 7
WIDGETS 8
Kids( 5)
ANIMAX
DISNEY
HUNGAMA TV
NICK
TOON DISNEY
Lifestyle( 1)
FASHION TV
Movies( 10)
AIRTEL MOVIES 1
AIRTEL MOVIES 2
Channel 8
ENTERR 10
SAHARA FILMY
SET MAX
STAR GOLD
UTV ACTION
UTV HINDI MOVIES
WORLD MOVIES
Music( 7)
9X MUSIC
B4U MUSIC
CHANNEL V
MASTII
MH1
MTV
VH1
News( 31)
24 GHANTA
TV9 KANNADA
ETV 2
INDIA TV
MANORAMA NEWS
NDTV INDIA
NDTV 24x7
HEADLINES TODAY
TIMES NOW
CNN IBN
IBN 7
STAR NEWS
DD News
ETV Bihar
AAJ TAK
ETV Rajasthan
News24
PTC News
NTV
News Live
TV9 Gujarati
INDIA NEWS
Asianet News
Indiavision
CNEB News
IBN Lokmat
ETV MP
Total TV
RUSSIA TODAY
DAY AND NIGHT NEWS
LIVE INDIA
Regional( 19)
DD Urdu
ETV Bangla
ETV Oriya
ETV Urdu
ETV Kannada
ETV Marathi
ETV Gujrati
Akash Bangla
Jaya Plus
NE TV
Isaiaruvi
JAYA TV
TV9 Telugu
ETV UP
DD Bangla
Amrita TV
ETV TELUGU
DD MALYALAM
SVBC
Religious Channels( 6)
AASTHA
ANGEL TV
MH1 SHRADHA
SANSKAR
SHALOM
Subhavaartha
Sports( 7)
DD SPORTS
ESPN
STAR CRICKET
STAR SPORTS
TEN ACTION PLUS (ZEE SPORTS)
TEN CRICKET
TEN SPORTS
iTV Services(1)
iAstro
--
Jitendra singh | Sr. Sales Advisor
connectindia.in
E-mail:s.[protected]@vriti-interactive.com
[protected][protected][protected][protected]
From:
Date: Fri, 26 Aug 2011 12:25:34 +0530
To: "Srikanth"
Subject: Payment Confirmation
Name: Srikanth K.V
E.mail :[protected]@celstream.com
Dear Srikanth K.V
Thank you for shopping with us, the product Silver Pack
Total amount is Rs. 1540.0
Your order would be processed once we receive the payment confirmation at our end.
Thanking you and with best wishes,
Yours truly,
Vriti Infocomm
Note: This is a computer-generated letter, and no signature is needed.
[protected][protected][protected][protected]
From: "Airtel"
Date: Sun, 28 Aug 2011 00:41:20 +0530
To: "Srikanth"
Subject: Buy Airtel Digital TV and get Rs 250/- cashback plus Free 2 months subscription !!!
airtel digital TV
Special Online Offer!
Dear Srikanth K.V,
You have been chosen for the special airtel digital TV online offer
Airtel DTH Special Online Offer
Get Rs. 250 Cash Back
Free Subscription for 2 Months
Free Installation Free Home delivery
This once in a lifetime offer is only available online. book now!
HURRY ! Limited time offer
book now!
Rs. 250 Cash Back
Free Subscription for 2 Months
Free installation
Free Home Delivery
book now!
We respect your Online Privacy. Under the rules passed by Indian Government this mail cannot be considered Spam as long as we include contact information and a method to be removed from our mailing list. If you are not interested in receiving our e-mails then please reply with a "remove" in the subject line and mention the e-mail addresses to be removed OR Click here to unsubscribe Any inconvenience to you is regretted.
This e-mail and any files transmitted with it are for the sole use of the intended recipient(s) and may contain confidential and privileged information. If you are not the intended recipient, please contact the sender by reply e-mail and destroy all copies and the original message. Any unauthorized review, use, disclosure, dissemination, forwarding, printing or copying of this email or any action taken in reliance on this e-mail is strictly prohibited and may be unlawful. The recipient acknowledges that Bharti Airtel Limited or its subsidiaries and associated companies(collectively "Bharti Airtel Limited"), are unable to exercise control or ensure or guarantee the integrity of/overthe contents of the information contained in e-mail transmissions and further acknowledges that any views expressed in this message are those of the individual sender and no binding nature of the message shall be implied or assumed unless the sender does so expressly with due authority of Bharti Airtel Limited. Before opening any attachments please check them for viruses and defects.
Below is the mail detail about how they contacted me. I have sent a mail to airtel presence but no use till today.
Dear Customer,
This is to inform you that your concern has been noted and our team is working on a resolution. At the outset, we apologize for the inconvenience faced by you. We will get in touch with you for further details of your concern as the need arises.
Regards,
Rakesh Kumar
Airtel Presence (Airtel Customer Service Team)
Bharti Airtel Ltd
[protected]@in.airtel.com
Connect with us 24X7 and we will be happy to assist you with a swift resolution to your queries on all our products and services.
[protected][protected][protected][protected]
From: "Srikanth" <[protected]@celstream.com> [mailto:"Srikanth" <[protected]@celstream.com>]
Sent:[protected]:19 PM
To: [protected]@in.airtel.com; [protected]@ksp.gov.in
Cc: sriki.[protected]@gmail.com
Subject: Airtel DTH fraud by Vriti interactive
Sir/madam,
This is to inform you that I was fooled by vriti interactive for a new Airtel DTH connection. I made payment online by paying `1540 through my credit card and never got a call from them later on. I have attached the mail conversation and the reference number which I have got after payment. Now I request you to refund the amount that has been falsely taken from me by using AIRTEL name. This is very unfortunate for me to say AIRTEL is co-operating such people by collecting customer's number from their websites. You should ban such websites.
Here is the screenshot of the payment made and the order id. I am thinking to file a case against AIRTEL for encouraging such fraud people through there unsecured website which is leaking customer information.
Regards,
Srikanth K.V
[protected]
Bangalore
______________________________________________________________________________
DISCLAIMER: This electronic message and any attachments to this electronic
message is intended for the exclusive use of the addressee(s) named herein
and may contain legally privileged and confidential information. It is the
property of Celstream Technologies Pvt Limited. If you are not the intended
recipient, you are hereby strictly notified not to copy, forward, distribute
or use this message or any attachments thereto. If you have received this
message in error, please delete it and all copies thereof, from your system
and notify the sender at Celstream Technologies or
[protected]@celstream.com immediately.
______________________________________________________________________________
[protected][protected][protected][protected]
From: "JItendra singh"
Date: Fri, 26 Aug 2011 12:16:57 +0530
To: "Srikanth"
Subject: Payment Link For Airtel DTH
Dear Customer,
Thanks for showing interest in Airtel Digital Tv.It gives us great pleasure to welcome you on Airtel DTH network.
AIRTEL DTH for
MPEG-4 DVB S2 technology for the best picture and sound
Free Installation
Free Home Delivery
Universal Remote
12 months warranty
Payment Link
connectindia.in/checkout.htm
choose BillDesk for credit card and
CC Avenue for Debit Card, Netbanking, Itz Card, American Express
(citi bank secured services)
Product ID is 8025
after payment you will get a form reference number pls send the reference no.on the same e mail-ID for activation.
--
Jitendra singh | Sr. Sales Advisor
connectindia.in
E-mail:s.[protected]@vriti-interactive.com
[protected][protected][protected][protected]
From: "JItendra singh"
Date: Fri, 26 Aug 2011 12:47:28 +0530
To: "Srikanth"
Subject: Airtel DTH, , , , , , , ,
1540/- Economy sport pack
Rs.250 CASHBACK 3 Months Subscription
155 Channels + 1 Interactive Services
Get any 1 FREE Regional Pack from list mentioned below
Tamil Pack 1 - CHUTTI TV, KTV, RAJ TV, SUN (MUSIC, NEWS, TV), CAPTAIN TV, VASANTH
Tamil Pack 2 - ADITYA TV, KTV, RAJ TV, SUN (MUSIC, NEWS, TV), CAPTAIN TV, VASANTH
Kannada pack - U2, Udaya Varthegulu, Udaya Movies, Udaya TV, Zee kannada, Suvarna News 24*7
Telugu -GEMINI (MUSIC, TV, News, Comedy), MAA TV, ZEE TELUGU, ABN ANDHRA, BHAKTI TV, TV5, SAKSHI TV
Malayalam Pack- KIRAN TV, SURYA TV, ASIANET PLUS, Asianet
Ushe TV pack - Ushe Tv
Aditya TV to be available as part of optional Pack only upto the Free Preview Period
Additional Info
Also includes 2 PPV (Pay Per View) Movie Channels. Customers to pay separately for this
Includes 6 games - Break Up of Free and Paid Games can be changed without prior notice.
Channel count includes 8 Widgets, 6 Games and Help Services
Customers to pay separately for paid games
FREE installation
Cashback offer is valid only on website, internet and call center
Channels
(155 Channels + 1 Interactive Services)
Business News( 4)
CNBC AWAAZ
CNBC TV18
ET NOW
NDTV PROFIT
Entertainment( 44)
STAR WORLD
STAR PLUS
STAR UTSAV
STAR ONE
ZOOM
PTC PUNJABI
DD KASHMIRI
OTV
STAR MAJHA
KAIRALI TV
KALAINGAR TV
STAR VIJAY
DD Bharati
DD Lok Sabha
Sony
SAB
AXN
Colors
SAHARA ONE
DD Rajya Sabha
DD Podhigai
DD Chandana
Star Pravah
Nepal One
DD Sahyadri
Mahua
Mi Marathi
DD Punjabi
DD Oriya
DD Gujarati
UTV BINDASS
Sirippoli
Kasthuri
Makkal TV
Home Shop 18
DD NE
Chardikala Time TV
Jaya Max
KAIRALI WE
RUPASHI BANGLA
POLIMER
IMAGINE TV
DD NATIONAL
Asianet Suvarna
Games( 6)
GAMES 1
GAMES 2
GAMES 3
GAMES 4
GAMES 5
GAMES 6
HELP( 1)
HELP CHANNEL
Infotainment( 14)
ANIMAL PLANET
DD GYAN DARSHAN
DISCOVERY
FOX HISTORY
NATIONAL GEOGRAPHIC CHANNEL
WHATs ON AIRTEL
WIDGETS 1
WIDGETS 2
WIDGETS 3
WIDGETS 4
WIDGETS 5
WIDGETS 6
WIDGETS 7
WIDGETS 8
Kids( 5)
ANIMAX
DISNEY
HUNGAMA TV
NICK
TOON DISNEY
Lifestyle( 1)
FASHION TV
Movies( 10)
AIRTEL MOVIES 1
AIRTEL MOVIES 2
Channel 8
ENTERR 10
SAHARA FILMY
SET MAX
STAR GOLD
UTV ACTION
UTV HINDI MOVIES
WORLD MOVIES
Music( 7)
9X MUSIC
B4U MUSIC
CHANNEL V
MASTII
MH1
MTV
VH1
News( 31)
24 GHANTA
TV9 KANNADA
ETV 2
INDIA TV
MANORAMA NEWS
NDTV INDIA
NDTV 24x7
HEADLINES TODAY
TIMES NOW
CNN IBN
IBN 7
STAR NEWS
DD News
ETV Bihar
AAJ TAK
ETV Rajasthan
News24
PTC News
NTV
News Live
TV9 Gujarati
INDIA NEWS
Asianet News
Indiavision
CNEB News
IBN Lokmat
ETV MP
Total TV
RUSSIA TODAY
DAY AND NIGHT NEWS
LIVE INDIA
Regional( 19)
DD Urdu
ETV Bangla
ETV Oriya
ETV Urdu
ETV Kannada
ETV Marathi
ETV Gujrati
Akash Bangla
Jaya Plus
NE TV
Isaiaruvi
JAYA TV
TV9 Telugu
ETV UP
DD Bangla
Amrita TV
ETV TELUGU
DD MALYALAM
SVBC
Religious Channels( 6)
AASTHA
ANGEL TV
MH1 SHRADHA
SANSKAR
SHALOM
Subhavaartha
Sports( 7)
DD SPORTS
ESPN
STAR CRICKET
STAR SPORTS
TEN ACTION PLUS (ZEE SPORTS)
TEN CRICKET
TEN SPORTS
iTV Services(1)
iAstro
--
Jitendra singh | Sr. Sales Advisor
connectindia.in
E-mail:s.[protected]@vriti-interactive.com
[protected][protected][protected][protected]
From:
Date: Fri, 26 Aug 2011 12:25:34 +0530
To: "Srikanth"
Subject: Payment Confirmation
Name: Srikanth K.V
E.mail :[protected]@celstream.com
Dear Srikanth K.V
Thank you for shopping with us, the product Silver Pack
Total amount is Rs. 1540.0
Your order would be processed once we receive the payment confirmation at our end.
Thanking you and with best wishes,
Yours truly,
Vriti Infocomm
Note: This is a computer-generated letter, and no signature is needed.
[protected][protected][protected][protected]
From: "Airtel"
Date: Sun, 28 Aug 2011 00:41:20 +0530
To: "Srikanth"
Subject: Buy Airtel Digital TV and get Rs 250/- cashback plus Free 2 months subscription !!!
airtel digital TV
Special Online Offer!
Dear Srikanth K.V,
You have been chosen for the special airtel digital TV online offer
Airtel DTH Special Online Offer
Get Rs. 250 Cash Back
Free Subscription for 2 Months
Free Installation Free Home delivery
This once in a lifetime offer is only available online. book now!
HURRY ! Limited time offer
book now!
Rs. 250 Cash Back
Free Subscription for 2 Months
Free installation
Free Home Delivery
book now!
We respect your Online Privacy. Under the rules passed by Indian Government this mail cannot be considered Spam as long as we include contact information and a method to be removed from our mailing list. If you are not interested in receiving our e-mails then please reply with a "remove" in the subject line and mention the e-mail addresses to be removed OR Click here to unsubscribe Any inconvenience to you is regretted.
This e-mail and any files transmitted with it are for the sole use of the intended recipient(s) and may contain confidential and privileged information. If you are not the intended recipient, please contact the sender by reply e-mail and destroy all copies and the original message. Any unauthorized review, use, disclosure, dissemination, forwarding, printing or copying of this email or any action taken in reliance on this e-mail is strictly prohibited and may be unlawful. The recipient acknowledges that Bharti Airtel Limited or its subsidiaries and associated companies(collectively "Bharti Airtel Limited"), are unable to exercise control or ensure or guarantee the integrity of/overthe contents of the information contained in e-mail transmissions and further acknowledges that any views expressed in this message are those of the individual sender and no binding nature of the message shall be implied or assumed unless the sender does so expressly with due authority of Bharti Airtel Limited. Before opening any attachments please check them for viruses and defects.
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