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I, RG have purchased a Wrist watch from M/s BALSONS WATCH COMPANY, Pitampura, New Delhi-34 on 12th May 2010. The watch is worth Rs. 18500.00, same time I paid him cash & take the delivery. At that time, when I asked for bill & receipt then the owner told me to collect the same after 2-3 days due to some maintenance in their accounting software. Due the long relationship to my relative, I agreed & take the delivery. After 2-3 months, I visited to BOSS showroom in DLF Emporio Mall, Vasant Kunj & there I interrogate for the durability, warranty etc for this watch. They simply told me that this model has not officially launched in India & you have to first show the bill to us. I immediately proceed to Balsons Showroom, Pitampura & asked for the Invoice & receipt. First, he got blank that why I had asked for the bill & then he replied that I can’t issue the bill of this watch as we had import it from overseas. Then also, I asked that when you have imported it from overseas then also you have Import invoice/Custom Clearance for that, give me the copy of that. He again denies it & when forcefully I asked him then he told me that ‘you come tomorrow & I will try to do the best for you’.

Next day I visited again & immediately he gives this invoice to me. I frequently asked how this invoice is available now as you are denying yesterday. After hearing me, he got confused & finally replied that sir this is your bill & you do what do you want, this is the best that I can do for you. Sir, then I visited again to BOSS showroom in DLF Emporio & the company’s executive void the guarantee of this watch by saying it was a fraud & this watch is not purchased from any of our registered dealer or company’s import in India.
Complaint marked as Resolved Aug 13, 2020
Complaint comments  2 CommentsShareTweet


it all rabish
i agree with you Mittal, I know the complete family of Balsons they are totally fraud. I suggest you and all other people also, never go for any purchase at Balsons Watch Co. The owner of Balsons watch Co, Balwant Singh and my father Late Shri Gurdeep Singh are real brother. Balwant singh and his wife, sons always cheated my father when he was alive, soon after my father death they all tried to cheat me also. In this whole world i have never seen a family like this. I am very shameful that Balwant Singh & his family are my relative.

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