Eureka Forbes Complaints & Reviews

I was enquiring about Aquaguard from Eureka Forbes, the salesperson told me to pay Rs.500(HDFC Bank cheque# 025975) as sort of booking for a preferred period and he said if i don't go for the product the money will be returned to me, i did not go for the product due to very bad inputs from existing customer about the product & service, Instead of returning the cheque, they've encashed it and then he promised he'll handover the amount Rs. 500 in person, but it has not happenned. I'm not sure if Shapoorji & Pallonji company is resorting to this kind of tactics to increase their wealth.
CSS Name & number: N. Sampath[protected].[Chennai] Hoping for a response from Eureka Forbes.

Bad experience with Eureka Forbes-Aqua Guard. I made a wrong choice of choosing Aquaguard Total Enhance RO WP System by paying 11,990 + 3,880 (AMC) for this bull purifier...
It worked only for 1st 6 months and there after it started giving problem, Aquaguard service technicians themselves are not capable o[censored]nderstanding / attending to the complaint.

Customer ID: [protected]
Complaint No: 70509246 dtd 11.3.13
Model: Aquaguard Total Enhance RO WP System
Serial No: [protected]

Problem observed
Over Noise on Pump
Slow filling of water
Pump works even if there is no water in the tap
Recent shocking incident is Hardness of the purified water is 380+ (which was measured and informed by aqua guard technician)
Frequent Failure on Solenoid Valve and many....

I made N number of calls to the customer care / service in-charge for attending to above frequent complaint, but no use, only frustration remains...

Dear Buyer, never go with the brand image, they only loot money using their brand image. You can get trouble free water purifiers with at low cost investment locally.
You can contact me any time for Aqua Guard Feedback.

Regards
Shankar
[protected]

I had ordered Aquaguard Reviva model from Eureka forbes telesales and they got the unit installed through their channel partner " Sapthagiri Associates" on 11-4-12. It worked for 3-4 months and after that it stopped giving purified water and i raised complained to customer care and they took almost 1 week to rectify. Same problem repeated almost every month and they used to temporarily rectify and again problem used to repeat.

I finally asked them to replace the unit and registered complaint on 7-3-2013. I reminded them almost 5-6 times after i registered complaint and till now[protected] it is not replaced and i buy drinking water from outside.

Also my warranty period will expire on 11-4-13 and they charge Rs. 425 for any service issues which used to phase earlier.

I am not finding any solution and have to raise consumer complaint.

Hi,

We bought aquaguard infinity water purifier on June 2011. While buying, sales person promised us for two free servicing within a year. And he clearly mentioned that our enginner will come and do the servicing for free.
It is also mentioned on the papers he gave me.

Today after 1.5 years, no person from aquaguard has come to my place...no servicing, not even a call.

Whewn i called number[protected] asking the same, they say that we cant do servicing for free.
Also, he mentioned that beacuse servicing center office changed, customers are facing problems.

If the office is changed, that is not customers fault, is it?
Database still remains with them.

I want an answer from aquaguard, why servicing was not done or no information was given to me.

Aqua-guard is not functioning from last 8 months.I have called 3-4 times to service centre but every time i am getting the answer that they will take this request in priority but nothing has happened till date.I have already made the request on 6August-2012 for unworkable water purifier of Eureka Forbes and till date i didn't get any response from your Eureka Forbes.I am very disappointed with the Eureka Forbes services.

Hi my customer number is [protected]. I have a service contract til 6/5/2013 and i have raise the request for service on 11th March 2013 but no body has came till now (16/03/2013). Their service is very bad and no body listens and customer care is worst. After my contract will expire i will go for Kent instead of aqua guard and will never recommend this to any body.

No body told the service charges while selling the product, in spite of asking.
I have never receive a call from customer car for service instead i need to call them to come for service and no body comes.


Vaibhav Tripathi

We bought Eurekha Forbes Vacuum Cleaner from Jayam & Co. Selayur. After two months, we were using it for the second time, the hose pipe got disjointed.
We raised a complaint in the Eurkha Customer care.
We were directed to the Madiipakkam Branch Manager - His number is [protected]. Though i asked , he did not want to give out his name.
We are told that replacement of accessories has to be paid though the product is under warranty period. Only service is free.
But there is no such condition mentioned in the Warranty card.
When we ask customer care, they repeat the same that this is the instruction given to them.

Warranty card says replacment/repair to any damaged part except small parts like filter,dustbags will be at manufacturer's cost.
Their service engineers visited my home and confirmed that repairing is not possible for this kind of damage and it had to be replaced.
We asked them for Job Sheets. But they said Eurekha forbes will not give job sheets. We only handle things orally.

Then why now they are asking for money?
As a consumer, i am left shocked here. How can i get justice here?

My details:
Selvanathan - [protected] - Residing in Selayur.
**I will attach more evidences/photos on this shorlty**

I had bought Classic model of eurake forbes aquagaurd in 7/10/2012.Till now I didn't receive bill for that although I complained in their customer care still no respone from there side

Hi,

Eureka Forbes water Purifier Aqua Sure, Ivory DX
Since it was not working…we called in service number 39883333, Bangalore for which they have sent a person to look after..still the problem exist.
In every call we are provided with one Request number. Without closing the first request ….n number of request is provided for the same issue…Is there anyone looking into this??? Keeping track of open request???
In spite of numerous call and complain … no one has come .
Its almost 8 days now.
We are facing this issue in every 8/9 months??
Why service is so poor ? Worst service ever seen.
This is not the first time we are sending email…..all we get is one SERVICE NUMBER??

Thanks,
Rinkee

Eurek Service are frauds..
have been trying to contact them since 15 days but these dont turn up.
Have loged a complaint with them to service my water purifier but they keep delaying it saying ki we'll come tomorrow or today n soo onn its been almost 15 days i've not heard from them.
Please beware of these service guys there phone nos on the reciept are [protected], [protected], [protected], [protected] and the adress on the reciept id D- 549, Ashok Vihar, delhi which is fake.
i request all you guys to please beware of these holes and dont give them any contract.
The supervisor is Mr. Sanjay who is a son of a ... flew away with all our money and Mr. Aman who is no less than Sanjay.
Please dont trust these bastartds.
once the contract is taken and money is given, these guys will never show their face and u keep chasing them like fools.

I have made agreement contract for servicing regularly for my water purifier on 26.06.2012. throuugh mansi enterprise authrorised franchise of eureka forbs ltd. I contracted on the phone of office of mansi enterprise as stated on the copy of contract the number[protected] is responded as in correct number. The mobile no [protected] is stated as our of coverage. Lastly I contracted [protected] is registered complaint no70508366 but still today not responding . It is very shock after looking such horrible and unsensible behaviour of such type of internation company. I am in trouble o[censored]nhygenic water my family children are sick.I want to go to Court in this matter so such type incident not happen to my any neighbour who is near or far.
From
shreyas parmar

original complaint no 69579306 dated 28.12.12, since then many complaints on same lines are raised.

i am fed up by raising complains of water purity and the technical problem in purifier system. but the failed to respond and resolve.

now when we faced problem of health in our children then we are realizing that this is due to RO purifier

we have raised complaint on 28.12.12 and since then many more reminders and complains nobody has still resolved the problem

now we request for the change of the unit itself.

Hi,

I have purchased a Galaxy water purifier from Eureka Forbes on October. Strange that just within 4 months its services have worsened like anything and now finally it has stopped functioning at all. I am looking for servicing and has also lodged complaint but I am not getting any response. Eureka Forbes being the no. 1 brand in this sector , this sort of response on their part is unexpected and shocking.

Please help. Me and my family are facing difficulties with drinking water. We need to resolve this quickly.

Regards,
Avik
[protected]

we are using RO AQUAGUARD of eureka forbes, they take money in advance and give 4 services free for 1 year, this time i renewed the service contract on 7-6-12, for 2 years by paying money 6950, by cheque no. 244730, which is cleared on 5-7-12.
till date they are supposed to give service 3 times, but no one visited till date even once, the phone numbers which they gave are not connecting,[protected], 32935533..
this is pure cheating, and one year contract will end by this june, no service till now, i want immediate service now and extention of contract even after the term expires on 6-6-14, i want 3 services extra after 6-6-14..

I took AMC(Annual Maintenance Contract) no: ‘[protected]’ for the Aqua Guard Water Purifier (Classic, Motor model) in Jan 2010. I paid Rs.3000+
The SLA as part of AMC is they need to provide minimum of periodical service every 6 months and change candles every year. Also any other service if required.

Initially they changed candles once and did a regular service after 6 months. I means 0ut of 3 candle changes and 6 services only 1candle change and 2 services were provided.
In Nov/Dec’12(two months ago) I followed up and blasted them and after lot of argument they replaced candles once in Jan’13.

Yet 1 candle replacement and 3 services are due. And now they are saying your AMC is completed. And the local person is not responding properly so we removed him.

They are not talking about the due services. Let me know how should I proceed on this.
I am not able to reach any of higher management from their web site(http://www.eurekaforbes.com/ ). There is no way that I can talk to higher officials there and resolve the problem.
Please help me in this matter ASAP.

Thansk and Regards,
Jagadeesh

We purchased water purifier Galaxy model october 2012. It is leaking from the beginning and service has visited atleast 4 times and the problem is not yet resolved. the water spreads in the floor and creates slippery and wet floor also.

C.V.Deshpande
A-11-302-Chandan LokUdyan Kalyan (W) 421301,
Contact-Mbl- [protected],Phone[protected],[protected]@vsnl.com


<[protected]@eurekaforbes.com> is the site for lodging the complaints about water purifiers.I had a service contract for trhree years from 11-8-10 to 12-8-13.However I did not get any service from Feb 12 to Dec 12..I lodged a complaint on 14-1-13 in this regard and requested for the extension of the contract period by one year for which I did not get service .Till date I sent 8 reminders to the company. But the company is not bothered to reply.It is the lesson for the public who wish to purchase this companies product and service contract.The company is most consumer unfriednly.I am planning to drag the company in consumer court.for its failure to abide by the contract conditions.
Follwing is the list of complaints.
C.V.Deshpande


-------- Original Message --------

Subject: Fwd: Non performing of service contract ,customer ID No [protected]
Date: Sun, 17 Feb 2013 16:06:02 +0530
From: Kunal Deshpande <[protected]@vsnl.com>
To: <[protected]@eurekaforbes.com>
Cc: <[protected]@eurekaforbes.com>
Reply-To: <[protected]@vsnl.com>

8th reminder


on 13th Feb 13 I got a call from Your kalyan office that I should see Shri Shimpi incharge of Kalyan office to resolve my problem.It was also told to me taht I am unnecessarly making complaints when it has beenalredy agreed to extend the lost period of one year of my three years contract Accordingly I went to see Shri Shimpi on 14th in his office.But unfortunately he was not available instead I was asked to meet Shri Gavali.In the past I got many calls from your office that stating that I am unnecessarily sending emails when my demand for the lost period of nearly one year when I did not get any service as contracted for my three years contract.Thus I feel that I am cheated by you.
When I met shri Gavali and narrated him he told me that nothing happens If my family was forced to drink unfiltered water.For me unfiltered water is unhyginic and hence I have made a contract for three years.If nothing happens if no remedial measures are taken for a year and the water is fit to drink hyginicaly, you may declare in the paper that give a wide publicity stating that it is not necessary to take remidial measurs of periodic treatment of water and the thus the water is hyginic to drink.
Shri Gavali assured me that on 15th some one from his ofce shall be visiting my home to resolve the problem.But it is regretted that so far no body has visited and feel cheated by your company.It is not understood why the customers help line is being run if it is not able to to solve the customers problem.It is high time that company should close down this help line so taht no customer will lodge the complaints.
Please stop giving giving false assurance if it is not put in to practice.
A line in reply shall be highly appreciated.
Thanks.
C.V.Deshapnde

-------- Original Message --------Subject: Fwd: Non performing of service contract ,customer ID No [protected]
Date: Tue, 12 Feb 2013 15:01:16 +0530
From: Kunal Deshpande
To:
Cc:
Reply-To:

C.V.Deshpande
A-11-302-Chandan LokUdyan Kalyan (W) 421301,
Contact-Mbl- [protected],Phone[protected]
Dear Sir,


Dear Sir,
Sub-Non performing of service contract ,customer ID No [protected]
I have made original complaint dated 14-1-13 to via [protected]@eurekaforbes.com followed by six reminders.But it is seen that no body cares for your Customercare and hence I am forced to pproach to you.
I have made a service contract for my acqua guard- model compact- for the period 11-8-10 to 12-8-13, for the period of 3 years.
However it is seen that since 11-2-12 to 14-1-13 no body attended to my acqua guard water purifier.After much perusall on 14-1-13 your local kalyan staff attened. .I was out of Kalyan during this period and my family members were living here.It means my family members were compelled to drink NON PURIFIED water during this period.Thus the very purpose of making 3 years contract was defeted.Then what is the use of making 3 yers contract?
I have lodged a complaint on your'[protected]@eurekaforbes.com'' on 14-1-13 in this regard .I have sent 6 reminders 16th , 17th,21st Jan,22nd Jan,24th jan
9th Feb 13.All these mails are placed below.
I requested to extend the period of contract by a year for which period I did not get service. However I did not get ant written reply from your company
.It is not expected from a reputed company like yours.
You are there fore requested to please look in to the matter immidiately.
Incidently it is mentioned here that,due to my complaint and your staff's failure to abide by the contract,they have become very furious and spoke to my lady family members in very rude language.It indicates that you are not bothered about your customers.
Due to this incidant I have lost all my faith -last for 18 years I am your customer-And if I get such a treatment how can I dare to continue your srvice in future?

What is expected from your staff, a reply in decent language which I am not getting and simply some member of your kalyan office talk in a rubbish language as if I have committede a GREATEST BLUNDER FOR CONTRCTING YOU FOR MY PURIFIER.
Please let me know in the matter immidiately.

You may please go thu the original complaint maill followed by 6 reminders placed below.Thanking you,

C.V.Deshpande





-------- Original Message --------

Subject: Fwd: Non performing of service contract ,customer ID No [protected]
Date: Sat, 09 Feb 2013 21:19:13 +0530
From: Kunal Deshpande
To:
Reply-To: [protected]@vsnl.com

6th reminder
pl refer to my mails dated 14 Jan 13 followed by reminders dated 16th , 17th,21st Jan,22nd Jan,24th jan 13 13 and let me know in the matter.
It is regretted that instead of giving me a convencing reply, your Kalyan Branch officials are talking on phone to my lady family members
in most indecent,unparlimentry and arrogant language.
It is not expected from the reputed company of yours.
Pl look in to the matters.and give me your reply.

C.Deshpande






-------- Original Message --------

Subject: Fwd: Non performing of service contract ,customer ID No [protected]
Date: Thu, 24 Jan 2013 22:11:41 +0530
From: Kunal Deshpande
To: <[protected]@eurekaforbes.com>
Reply-To: [protected]@vsnl.com

5th reminder



pl refer to my mails dated 14 Jan 13 followed by reminders dated 16th , 17th,21st Jan,22nd Jan 13 and let me know in the matter.
C.Deshpande


-------- Original Message --------

Subject: Fwd: Non performing of service contract ,customer ID No [protected]
Date: Tue, 22 Jan 2013 22:29:48 +0530
From: Kunal Deshpande
To: <[protected]@eurekaforbes.com>
Reply-To: [protected]@vsnl.com

4th reminder



pl refer to my mails dated 14 Jan 13 followed by reminders dated 16th , 17th and 21st Jan 13 and let me know in the matter.
C.Deshpande




-------- Original Message --------

Subject: Fwd: Non performing of service contract ,customer ID No [protected]
Date: Mon, 21 Jan 2013 20:28:59 +0530
From: Kunal Deshpande
To: <[protected]@eurekaforbes.com>
Reply-To: [protected]@vsnl.com

THIRD REMINDER

pl refer to my mails dated 14 Jan 13 followed by reminders dated 16 and 17th Jan 13 and let me know in the matter.
C.Deshpande




-------- Original Message --------

Subject: Fwd: Non performing of service contract ,customer ID No [protected]
Date: Thu, 17 Jan 2013 16:44:58 +0530
From: Kunal Deshpande
To: <[protected]@eurekaforbes.com>
Reply-To: [protected]@vsnl.com

pl refer to my mails dated 14 and 16 Jan 13 mentioned below and let me know in the matter.
C.V.Deshpande




-------- Original Message --------

Subject: Fwd: Non performing of service contract ,customer ID No [protected]
Date: Wed, 16 Jan 2013 21:54:54 +0530
From: Kunal Deshpande
To: <[protected]@eurekaforbes.com>
Reply-To: [protected]@vsnl.com






-------- Original Message --------

Subject: Fwd: Non performing of service contract ,customer ID No [protected]
Date: Wed, 16 Jan 2013 21:48:05 +0530
From: Kunal Deshpande
To: <[protected]@eurekaforbes.com>
Reply-To: [protected]@vsnl.com

It is regretted that my mail has not yet been acknowledged by u.


There is no practice of acknowledgement in the company?
C.V.Deshpande

-------- Original Message --------

Subject: Non performing of service contract ,customer ID No [protected]
Date: Mon, 14 Jan 2013 19:21:29 +0530
From: Kunal Deshpande
To: <[protected]@eurekaforbes.com>
Reply-To: [protected]@vsnl.com

C.V.Deshpande,
A-11-302 Chandan LokUdyan Kalyan (W) 421301
Contact[protected],Mbl-[protected]

Dear Sir,
Sub-Non performing of service contract ,customer ID No [protected]
I have made a service contract for my acqua guard-model compact- for the period 11-8-10 to 12-8-13, for the period of 3 years.
However it is seen that since 11-2-12 onwards till date no body has attended my acqua guard.I was out of Kalyan during this period and my family members were living here.It means my family members were compelled to drink NON PURIFIED water during this period.Thus the very purpose of making 3 years contract was defeted.Then what is the use of making 3 yers contract?
It is not expected from a reputed company like yours.
You are there fore requested to please extend my contract period by the perod from 11-2-12 till the date the service is given to me.
I reserve my right to claim the damages from you for non perfomance the service contract,and damage caused to my family member's health by drinking non purified water.
Thanking you,

C.V.Deshpande

Dear Ma'am / Sir,

We bought a Eureka Forbes water purifier viz. Aqua Guard Model Compact on 18/09/2011. After completion of one year of warranty period, we started getting number of calls for providing AMC of the water purifier. We paid Rs.1,250/- towards one year Service Contract of Water Purifier AG Compact w.e.f. 18.08.2012 - 17.09.2013 vide Invoice cum Contract Receipt No.1248 dated 17.08.2012 from M/s Aqua Clean Service, Add: B/586, RM-1193, Link Road, Near Oshiwara Deport, Jog.(W), Mumbai - 400 102 / Belapur Service Centre No.[protected] / [protected], who claimed to be authorised service provider of Eureka Forbes Company.

But now when we call up for service of the water purifier since last two weeks, they are non responsive. They explain number of excuses like technician is sick today/ he will come tomorrow / he is on the way, today he met with an accident / tomorrow he will definitely come etc..

Till now none has attended our complaint. Kindly advise us what to do. Are they fake people, who have conned us.

Please advise us the appropriate forum to approach, so that strict action be initiated against these fraudsters.

Thanking you.

Yours faithfully

Ashwani Kr. Shukla
(M) - [protected]
[protected]

I bought a Eureka Forbes Trendy Steel vacuum cleaner 3 months back. It just worked once and next time it didn't start up. After requesting for technical service, technician visited after 3 weeks. He took the equipment with him as the motor failed and needs to be replaced. It's been more than 1 month now and I don't hear anything from Eureka and equipment not given back. I have called Eureka Forbes call center countless no. of times but all in vain. Every time I call, I hear the same thing from them. "We have raised a complaint, escalated it and the equipment will be handed over in next 24 hours". I don't know what can I do now. Probably I should think I have lost 6000 Rs somewhere.

Hi this is deepak from belgaum karnataka i have to raise complaint against eureka forbes because i dont expect such a gesture from a big company like that.
The complaint is that i have bought their water purifying product named aquasure crystal but let me tell you first that this product is dealer model and not the company model and the store person also did not tell us about this and within a week there was a problem in their purifier and the water was having some bad smell which was unable to drink so first i gave complaint to the dealer and after so much arguing with their manager ,their top bosses the purifier got replaced with another product of the same name but the product which got replaced was a faulty one with the same old problem but this time i requested them to give the company model purifier instead of that dealer model because at that time i was feeling like being cheated by a big company like eureka forbes but they refused my request and instead they were trying to repair that faulty product only with lots of modifications being done and inspite of that the product was having fault only and i too dont want a faulty product like this i have not paid money so that i have a faulty product if they cant give me a new product they must refund my full amount immediately .