Eureka Forbes — Service request not done

Address:Gujarat

I have filled the annual maintenance contract form and still after 1 week there is no reply from the department and nor they have turned up for changing the filters and installing the wall mount stand which I requested from them. And now the water discharged from the purifier is not up to the mark. I am very much disappointed with the service and I now really feel that i made a big mistake in choosing Eureka Forbes over KENT.
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Eureka Forbes — service not provided

This is my second similar experience with eureka forbes. i renewed service contract on 20-3-11 (number[protected] for 1 yr service of my Innova purifier. since december i have been calling the toll free number of eureka for service purpose. no response since 4 months now. even local eureka forbes people are dilly dallying. i am now filling a compliant in local consumer court
Dear Mr. Pankaj,

We regret the inconvenience caused to you and would like to help resolve this issue on priority basis.
We have made a note of your complaint and your contact details. Our service team will contact you soon and fix an appointment to resolve your issue, at the earliest.

For any further assistance please feel free to write in.

Regards,
Eureka Forbes Team
Dear Mr. Pankaj,

We have received feedback from our service team that your issue has been attended and resolved. We request you to kindly confirm the same.

Should you require any further assistance in the future, please feel free to write in.

Regards,
Eureka Forbes Team

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