[Resolved]  Hathway Internet India Mumbai — Connectivity problem

From: Helpdesk <[protected]@hathway.net> ▼ 30 Apr 09 06:49 PM Previous Mail | Next Mail

To: alexander fernandes <[protected]@rediffmail.com>
Subject: Re: Re :Re: Re :Re: Re :Re: Re :Re: Re :Re: Fw :Connectivity Problem Account number 223493 ▼




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Dear Customer,

With reference to the below mail, please note that the below mail has been forwarded to our Technical department who will revert back to you with the status.

For any further assistance, please feel free to get back to us.

Thanks & Regards,
Helpdesk
----- Original Message -----
From: alexander fernandes
To: [protected]@hathway.net
Sent: Thursday, April 30, 2009 1:37 PM
Subject: Re :Re: Re :Re: Re :Re: Re :Re: Re :Re: Fw :Connectivity Problem Account number 223493


Attention Help Desk...

Gentleman/Lady,
My Patience is running out...It is almost over 4 weeks now and your deoartment has not yet been able to fix my connectivity problems...None of you reverted back to me after my last complaint...Is there any way I can get in touch with somebody higher up to register my grievance and find a permanent solution to this problem...Very conveniently I get an Invoice for renewing my subscription without paying any attention to my connectivity problems...From the usage of my internet you can see that I have been genuinely facing this problem...Please do something and get this problem fixed at the earliest, as it is making me upset, crazy and hyper...with the service I am getting from your side...

Never expected to get such mental strain from Hathway in rectifying this problem.


Alexander Fernandes


On Tue, 28 Apr 2009 15:54:41 +0530 Helpdesk wrote


Dear Customer, With reference to the
below mail, please note that the below mail has been forwarded to our Technical
department who will revert back to you with the status. For any
further assistance, please feel free to get back to us. Thanks
& Regards, Helpdesk

----- Original Message -----
From:
alexander
fernandes
To: [protected]@hathway.net
Sent: Tuesday, April 28, 2009 2:41
PM
Subject: Re :Re: Re :Re: Re :Re: Re :Re:
Fw :Connectivity Problem Account number 223493
Hi Help desk, Still facing the same problem of Connectivity,
even after some one from your Mira Road coming to check the
problem...Please fix this problem at the earliest...Send someone who
knows how to tackle the problem...Alexander
FernandesOn Sun, 26 Apr 2009 20:10:02 +0530 Helpdesk
wroteDear Customer, With reference to the
below mail, please note that the below mail has been forwarded to our
Technical department who will revert back to you with the status. For
any further assistance, please feel free to get back to us. Thanks
& Regards, Helpdesk----- Original Message ----- From:
alexander fernandes To: [protected]@hathway.net Sent: Sunday,
April 26, 2009 8:07 PMSubject: Re :Re: Re :Re: Re :Re: Fw
:Connectivity Problem Account number 223493Attention Help Desk, This is
to inform you that the problem of Connectivity from your side has still
not been resolved...as per your instruction my engineer came and
checked the PC for connectivity and he finds no problems from our
side...it is mainly the binding problem from your side...nothing is
resolved over the phone please...hence I request you to kindly send an
Engineer from your side to our residence at the earliest to resolve this
problem once and for all...For your information I have never faced
this problem for the past three years...it has started only after my DNS
Server and IP Address was set to Automatic...Please resolve this
problem permanently by sending an Engineer from your side...as I am
facing a lot of problem conducting my business from home..Thanking
you, Alexander Fernandes.On Sun, 19 Apr 2009 15:12:31 +0530 Helpdesk
wroteDear Customer, With reference to the below mail, please note
that the below mail has been forwarded to our Technical department who
will revert back to you with the status. For any further assistance,
please feel free to get back to us. Thanks &
Regards, Helpdesk----- Original Message ----- From: alexander fernandes To:
[protected]@hathway.net Sent: Sunday, April 19, 2009 3:02 PMSubject: Re :Re:
Re :Re: Fw :Connectivity Problem Account number 223493Hello Help
desk, Still the problem has not been resolved...I had to call
again at 2.35 pm today for no connectivity and spent almost 25-30 minutes
on the phone... ThanksAlexander FernandesOn Sun, 19 Apr 2009 08:20:42
+0530 Helpdesk wroteDear Customer, With reference to the below mail,
please note that the below mail has been forwarded to our Technical
department who will revert back to you with the status. For any
further assistance, please feel free to get back to us. Thanks &
Regards, HelpdeskDear Customer Register Yourself & Pay your Bill or
Renew your account Online, for further details pls visit
www.hathway.com ----- Original Message ----- From: alexander
fernandes To: [protected]@hathway.net Sent: Saturday, April 18, 2009 6:37
PMSubject: Re :Re: Fw :Connectivity Problem Account number 223493Hello
Help desk, It is the same story again...still have to call Customer service
for reconnection...Is it possible to solve this permanently...Except
some concrete and permanenet solution from you for this problem...ACTION
PLEASE>>>>>>>>>>>>>>>.Alexander
fernandesOn Sat, 18 Apr 2009 11:45:11 +0530 Helpdesk wroteDear
Customer, With reference to the below mail, please note that the
below mail has been forwarded to our Technical department who will revert
back to you with the status. For any further assistance, please feel
free to get back to us. Thanks & Regards, Helpdesk----- Original
Message ----- From: alexander fernandes To: [protected]@hathway.net Sent:
Saturday, April 18, 2009 11:40 AMSubject: Fw :Connectivity Problem Account
number 223493Note: Forwarded message attached-- Original Message
--From: "alexander fernandes" To: Subject: Connectivity Problem
Account number 223493