[Resolved]  ICICI Bank — Transaction Failed - Amount not refunded

ICICI — NEED REFUND AMOUNT

PLS NOTE THAT OUR ATM CARD IS FROM ICICI BANK. WE WITHDRAW AMOUNT 16500RS ON 27 OCT08 FROM SBI ATM ( FROM PHARGANG)AS ICICI ATM NETWORK WAS BUSY, BUT WHEN WE TRY TO FILL THE AMOUNT ON SCREEN THEY WRITE TRANCTION DECLINE SO WE GET THE CARD OUT AND THERE IS NO AMONUT OUT.THAN WE CHECKED OUR BALANCE THAT WAS 283 RS ONLY INSTEAD OF 16783RS THAN WE COMPLAINT TO CUSTOMER CARE AND ACCORDING TO THEM WE RECV THE PAYMENT WITH IN 45 DAYS.PLS NOTE THAT WE NEED THE AMOUNT FROM AN VERY URGENT BASIS AS WE ARE FROM THE MIDDLE CLASS FAMLIY AND 16500 RS IS VERY MUCH FOR US.KINDLY HELP TO GET THE AMOUNT ASAP.AWAIT YOUR POSITIVE REPLY ON THE SAME

ACCOUNT NUMBER[protected]
COMPLAINT NUMBER 84114051

REGDS

ROHIT CHADHA
[protected]

Dear Sir,

We are sorry for the inconvenience caused to you. We have made a note of your service request numbers. Our official will get back to you soon.

Regards,
ICICI Bank Customer Service Team

Hi,
I have done two transactions of Rs. 945 each on January 1st, 2013. My service request numbers are SR[protected], SR[protected]. I have been following up with this request for a long time. At first, they said the request will be processed in 16 weeks. I waited. Later when the time period was over, they said it will take 55 days. Again I waited for the request to be processed. Then, again they asked me to wait 35 more days. It has been 8 months now since I had done the transaction. A week back I have got a mailasking me to wait until september 7, 2013. Today I have got a mail saying that the transaction was successful and the money cannot be refunded. Twice I tried to book the ticket and that's why two transactions. Both the times I haven't got the ticket booked. but, how could they say that the transaction was successful. I am really disappointed. I am planning to go to consumer court for this issue. Before that, I thought of escalating it to you expecting a positive reponse. Please do the needful asap.

One of my friend faced a similar situation. He was also following up. And Since he was calling them daily, his request was processed and he got his amount refunded. I had been following up once in a week or once in somedays hoping that I need to give them some time to process it. But, only reponse which I had got is they asking me to wait for some days. And now they have told the amount cannot be refunded.