[Resolved]  LG Front Loading Washing Machine — Poor Service, and greedy behavior

Address:

Pune, Maharashtra

I have raised a query for my washing machine as it was getting stuck
when wash was coming to 13min...point to note I have, requested for
extended warranty for this, as my washing machine was functioning
properly...(it was only getting stuck at 13min) just wanted to get it
covered under warranty, JUST to avoid any future problems...

Today morning one of LG person came, he said he is service engineer
from LG(I was wondering HOW he did not have any LG ID ?) I thought he
came to give me extended warranty for my WM(as nobody bothered to
contact me IN LAST 8 DAYS and came to check why my washing machine was
getting stuck?)...

I was taken a back!!!...when he said I don't know about this WM model,
I have never worked on it.....(I would HAV not allow him to touch the
machine if he would have said it early prior opening the machine)....

Then he called up his so called senior..he discussed with him for
around half an hour...he was removing something and was experimenting
on my machine...he dissected every part of my working WM...while his
dissecting, I told him I have already applied for extended
warranty..then again he called up his senior and INFORMED HIM the same
thing, HIS so called senior asked him to do something(WHICH COULD MAKE
MY WM STOP WORKING)...his senior also asked him to take the SERIAL
Number from the back side of my WMachine(SO THAT THY CAN MAKE SURE, I
SHOULD NOT GET THE EXTENDED WARRANTY, AND THEY CAN CHARGE ME AS PER
THEIR GREED)....after 5 mins he said your WM motor(which was working
properly, AFTER HIS TRICK MY MACHINE STOPPED WORKING) need to be get
change, then he showed me my WM is not working (BUT which was working
properly, was only getting stuck when wash was coming to 13min)....

Now new surprise....He said, you can not apply for the extended
warranty NOW...as motor is not working....he argued with me and said
it was not working FROM BIGINING, HE DINT DO ANYTHING....then he said
I will need to spend[protected] to get a new Motor for my WM.....he
screwed my WM and was asking for money....??(I wonder about LG's
future in INDIAN market, IF this IS THE way they want to work in
INDIAN??).....When service engg took Serial number of my WM...AFTER
CREATING a problem in my WM...I came to know...SO called LG person
wants to cheat me...As he could get more money from me....I don't know
whom to contact now...I believe this was my last ATTEMPT to contact
LG..raising this issue to MEDIA....

I AM MAKING SURE, NOT TO PURCHASE ANY LG PRODUCT IN MY WHOLE LIFE,
ALSO NOW MY MOTO IS TO MAKE PEOPLE AWARE ABOUT LG'S POOR QUALITY AND
SERVICE AND GREED....



KINDLY GO THROUGH THE FOLLOWING MAIL CONVERSATION....BET ME AND LG
SERVICE EX FROM LG Electronics

[protected][protected][protected][protected]
For your kind information, No immediate step has been taken so far.

Great work!!



On Sat, Sep 10, 2011 at 2:22 PM, <[protected]@lge.com> wrote:


10/09/2011



Thank you for contacting LG Electronics

[protected]Reply to Customer Enquiry[protected]
Dear Customer,

We acknowledge your concern & forward it to our branch office in
order to take an immediate step in this regards.

To help us serve you better, please provide us your valuable
feedback, on our service ID [protected]@lge.com
<mailto:[protected]@lge.com>.

Thanking you and reassuring you of our best services always.

Your&#39s Sincerely

Madhuri Vishwas
Customer Service - LG Electronics


[protected]Customer Details[protected]---
Name : Abhijeet Bangade
Street : Wakad
City : Pune
State : Maharastra
Post Code : 411027
Tel : [protected]
Country : India
E-mail : abhijit.[protected]@gmail.com

[protected]Original Customer Inquiry[protected]
Received Date : 10/09/2011 14:11 35
The type of inquiry : Customer Service
Product/Model No. : Front Loader/WD-10485TP

Its been now a week I am trying to reach your customer service, on
[protected] and[protected] but no one is bothered to pick up the
call.

I am totally disappointed with the service from LG electronics,
Now planning to raise this service to MEDIA, contacted one of the
leading Media News Channel. they have promised me to handle this
issue, with their style. also I have collected the data and contacted
the unsatisfied LG appliances users.

I hope you understand my concern very well, also want to highlight
your way of approach to the users, you guys just provide the service
to those who comes under your warranty.

While purchasing home appliances I thought LG is very good at
customer service but I think It was my very bad decision.

I bought

1. Front loading washing machine-Now not working
2. LG 32 inches TV-Now not working properly
3. LG double door fridge-Has air leak problem.
4. LG DVD-by god grace it is still working but it is in
warranty!!(after warranty it wont work)

Thanks