Comments
sir, 1 month ago i purchased a lg handset kg195 from hotspot from delhi, laxminagar. sir this phone is suitable for GPRS but when i activate my GPRS connection then a massge came, that this phone is not provisionable for GPRS. sir my phone imei is [protected] and my phone no. is [protected].
sir pleses suggest me what should i have done
sir pleses suggest me what should i have done
LG microwave 396 — nothing is heard
i have purchase a microwave with assured service for demo and after sales service vide bill no 2183 from monga electronics, laxmi nagar delhi-92. i have register to your customercare on 29.10.2008 vide comlaint no.n8ca2902634 for demo of the product. but very sorry to say all my efforts and comlaints are remain bush in the bane. nothing is heared from your side and not a single responsible person is available to solve the problem only regarding demo. sir i think if only demoproblem is not sorting by you if i will founf any deffect in the product, i have to throw the product to the dustbin because of your service personsLG Intellocoock 26lr — Oven is not working properly
I have purchesed the above mentioned product on 08 oct 08. But I could not use the product from the very begining.I have also lodged a complain with your customer care on dated 18 oct 08, and my complain no is N8CA1800581.Your representative visited my house, checked the oven and told a motor is not working properly which need to be replaced & he will replace it by 21oct 08, but he never turned up.After telling repeated times to your customer care the answer is always " motor is not available".The main problem is I am not able to use the oven. Please do the needfull.LG KG - 195 — I just need to find my stolen mobile phone!
sir,my LG KG-195 was stolen by somebody, i just need to locate my mobile, can you help me to locate my mobile phone!
mobile no:[protected]
IMEI NO:[protected]
LG Rd 6100 — NON DELIVERED OF MY MOBILE
Dear Sir/Madam,I want to inform you that i had given my LGRD6100 mobile to your service centre code no.INO18456CDM00552(Jackson Engginering Pvt.Ltd.)on Dt:-03.11.08 but until till date i have not received my mobile from service centre, everyday i call them but i am getting reply that "You will be getting your handset in 1-2 days".
So, Look into the matter as soon as possible & please do needful things.
With regards
Sweta Gupta
LG Fridge 325tmg — POOR SERVICE -- N8CB0307845 DT.03/11/08
COMPLAINT NO. N8CB0307845 DT. 03.11.2008 WAS LODGED AND FOLLOWED BY REMINDERS DATED 05.11.2008, 07.11.2008, 08.11.2008, 10.11.2008 AND LAST CONVERSATION HELD WITH MR.PANKAJ ON 11.11.2008. NO ONE ATTENDED THE CALL. TODAY I.E. ON 13.11.2008 AROUND 12 NOON, WE RECEIVED A CALL ASKING THEREIN TO PAY RS.350/- PLUS CHARGES. MY QUESTION IS : WHY THE SERVICE CENTRE HAS NOT ATTENDED THE COMPLAINT IN TIME. WHY THE PERSONS LIKE MR. RAJAN - [protected] HAS NOT GIVEN PROPER ATTENTION. THIS IS HARRASSMENT/POOR SERVICE/MALAFIDE INTENTION OF PERSONS DEALING AT SERVICE CENTRE. PLEASE LOOK INTO THE MATTER AND SEND A PERSON IMMEDIATELY TO ATTEND THE COMPLAINT TO AVAOID FURTHER COURSE OF ACTION.LG Rd 6000 — close caller tunes on my phone
sir,i md akhil masood khan is using reliance mobile without intimation reliance service has put caller tunes but i dont want any caller tunes on my mobile plzzzzzzzzzzzzz i am very disturb. so plzzz kindly i request to accept my complaint what i have given above plzzzzzzzzzzzzzzz
close caller tunes on my phone . my mobile no is
[protected] from hyderabad (a p )
I can't access internet on mobile. Mobile asks to enter the pin number while settings have to receive for the service provider
Dear Sir,
LG FD5RGE LG 29" CTV PURCHASED ON 25.4.08 VERITAS-NEXT AT PONDICHERRY.1.
WITH REFERENCE TO THE ABOVE MY LG 29" CTV HAD SOME COLURE PATCHES IN THE SCREEN SINCE PURCHASE. AFTER LODGING A COMPLAINT MR.NAGARAJ INCHARGE OF LG SERVICE AT PONDICHERRY AHD ATTENDED WITH REPORTS FROM THE SERVICE PERSONALS AND REPLACED THE PICTURE TUBE DURING JUNE 2008. AFTER TWO MONTHS THE SAME PROBLEM IS CONTINUING. I THINK THE PROBLEM IS NOT IN THE PICTURE TUBE BUT MAY BE WITH SOME OTHER MISTAKE.
I AM VERY UNHAPPY WITH YOUR SERVICE FOR EVERY TWO MONTHS RECURRENT COMPLAINTS.
I AM USING YOUR LG PRODUCT FRIDGE, COMPUTER, TV MOBILE ETC., BUT IN FACT CTV 29" IS VERY VERY WORREST IN PICTURE TUBE.
I KINDLY AND SINCERELY REQUESTING YOU TO LOOK IN TO THIS COMPLAINT IMMEDIATELY AND REPLACE THE NEW ONE WITHOUT DELAY
THANKING YOU WITH MAXIMUM RESPECT.
YOURS FAITHFULLY,
RAJALAKSHMI JANAKIRAMAN
30, INDIRA NAGAR EXTENSION
GORIMEDU, PONDICHERRY.605006.
PHONE.[protected], MOBILE. [protected].
NOTE: HOPE YOU WILL DO THE BEST TO THE ENTIRE SATISFACTION OF THE CUSTOMER.
LG FD5RGE LG 29" CTV PURCHASED ON 25.4.08 VERITAS-NEXT AT PONDICHERRY.1.
WITH REFERENCE TO THE ABOVE MY LG 29" CTV HAD SOME COLURE PATCHES IN THE SCREEN SINCE PURCHASE. AFTER LODGING A COMPLAINT MR.NAGARAJ INCHARGE OF LG SERVICE AT PONDICHERRY AHD ATTENDED WITH REPORTS FROM THE SERVICE PERSONALS AND REPLACED THE PICTURE TUBE DURING JUNE 2008. AFTER TWO MONTHS THE SAME PROBLEM IS CONTINUING. I THINK THE PROBLEM IS NOT IN THE PICTURE TUBE BUT MAY BE WITH SOME OTHER MISTAKE.
I AM VERY UNHAPPY WITH YOUR SERVICE FOR EVERY TWO MONTHS RECURRENT COMPLAINTS.
I AM USING YOUR LG PRODUCT FRIDGE, COMPUTER, TV MOBILE ETC., BUT IN FACT CTV 29" IS VERY VERY WORREST IN PICTURE TUBE.
I KINDLY AND SINCERELY REQUESTING YOU TO LOOK IN TO THIS COMPLAINT IMMEDIATELY AND REPLACE THE NEW ONE WITHOUT DELAY
THANKING YOU WITH MAXIMUM RESPECT.
YOURS FAITHFULLY,
RAJALAKSHMI JANAKIRAMAN
30, INDIRA NAGAR EXTENSION
GORIMEDU, PONDICHERRY.605006.
PHONE.[protected], MOBILE. [protected].
NOTE: HOPE YOU WILL DO THE BEST TO THE ENTIRE SATISFACTION OF THE CUSTOMER.
e next — Poor Customer Service
I had been to the next outlet which had opened very recently at Rajahmundry. In line with the Broad Company Mission and Vision, the Shop is a big one with lot of employees, but the customer care is worost. I could not understand whether the employees were present to facilitate the customers or to demotivate/dissappoint the customers so much that they will think 10 times before entering the shop for the second time.In line with the broader Company motto, the shop had wide range of products. So I had visited the shop within 2-3 days of its inaguration and purchased a DVD player. During my first visit also i could obseve the slopiness in customer service, still decided to purchase the DVD player as i thouht that may be the employees will take some time at customer handling as its a new shop and there is a large crowd.
Second time i visited the shop for purchasing a mixer n grinder now the big crowd had subsided and the shop had relatively few customers. No. of customers being less than no. of employees. Still they were not ready to show the products. Finally purchasing a grinder which need not take more than half an hour took me one and half hour. This time too i was patient.
But the 3rd time when i visited the shop it was the worst. I had planned to purchase a refrigerator and a LCD TV this time. this means a business of above Rs.70000 to the shop at one go. There were almost no customers. Still the employees had no interest in shwing the brochures or the products. any product i enquired about, they say they dont have stock.
I asked if they could provide the product within 7 days if i select a product from the brochure. The answer was in affirnitive. When i asked for the brochure they say it too is not available. (such a big shop and no brochures for Customer durables!!!).
I was told the brochure will be sent to my home the next day and they will deliver the product in a weeks time. They took my adress and contact No. too.
After an entire day's wait when i called them the next day, they say still they dont have brochures and they don't have any product.
I asked them whether they are interested in selling any product. The response was too cold. They just brush aside with cold shoulder. They don't wish to talk to the customer politely, leave aside delivering services.
There are many stores and many shops now a days from where a customer will definitely get his products. But for a shop loss of one customer tunes to loss of 100 of them.
I promised to myself never to step into this outlet again. Will also advise my known persons not to visit this shop to relieve them from the horrible customer service.
LG — poor service during customer care
siri am calling from [protected].
i have talked to kunal, Rafeeq and Shivita.
they all were from customer care
firstly i kept on waiting to get connected to customer care delivering my precious time but i was on a hold.
But then when connected they all keep on transfering me on various nos.
i got irritated now and my problem is still not sorted out
Is this service you are providing to your customers.
Its terrible!!!
Improve your performance to sustain in this world.
Thanking You
Dharmendra
LG — mobile bad service
i have tarrifed 195 on 17 nov.since when i call someone it autometecually cuts with ingage tone. when i call*333.the custmer care they dont responce me .please solve my problemi will be thankfull to u
LG - 422 Litre Refrigerator — Never Purchase LG product
I had purchased the 422 Litre LG refrigerator on 25th Oct and I had informed at delivery itself that there are scratches on door handle. I was informed that lodge a complaint at LG service center and it will be replaced. It is 30 days but still no action has been taken. I am fed up of calling croma and LG customer care. It is a classic example of how two big brands like TATA and LG have come together to cheat customers. Even after buysing high end product from TATAs I think customer service of a roadside electronic store is better than TATAs. I will wait till monday and I will be filing a complaint in consumer court. The battary backup of KG195 is poor.it shows full for a day after redusing 1 point. it get fastly reduce all charge
iti
LG Mobile Phone Kp110 — Poor performance
LG Cheats while selling mobile phones. Does not give proper information on web site. Information on web site about internal memory is 64mb Actual memory 1024kb. Its Fraud. Data cable to connect with laptop and internet not provided. Memory card works as USB data storage only. kinely convey my complaint to the complaintregards
sunil chandwani
[protected]
Brand - LG — frequent going out of order
Dear sir,Unfotunately I have purchased the said mobile set in April 2008 But the set frequently goes out of order. Second time on 01/12/2008 the set was handed over to the service centre namely Satya systems & solutions(N686) Ranchi.
Detail of set is as follows:
Brand- LG
Model- LG RD 3000
Serial No- 709CYSF2592174
PRODUCT- MCCDCD
TYPE- R
Great inconvenience caused to me and I am fed up with the set. It has sustained grevious mental agony and unusual trouble. Please advice me what legal action I should take so that I may not had to suffer again and again for the fault on your part.
Please tell me exact problem with the set .
Waiting for an early reply
Yours
Pramod Kumar Ojha
Jharkhand High Court
Ranchi
[protected]
[protected]@gmail.com
6th december my LG KG-195 was stolen by somebody, i just need to locate my mobile, can you help me to locate my mobile phone!
IMEI NO:[protected]
my ph no:[protected]
IMEI NO:[protected]
my ph no:[protected]
LG DVD HOME T — IRRESPONSIBLE SERVICE & ARRASMENT
Dear Sir / MadamPlease go through the below mail and kindly advice me as a customer what I have to do.
regards,
Mahesh
To,
Customer Service Department,
LG Electronics India Pvt. Ltd.,
Plot No 51, Surajpur Kasna Road,
Greater Noida - 201306 (U.P.)
Dear Sir / Madam
My Name Mahesh Radhakrishnan a regular customer of LG household products. My Home theater DVD music system is not working and I logged a complaint on 15/11/2008 to LG customer service Center Surat (Sai Service) and the service engineer had visited my house to rectify the issue, after his visit he told me some part is not working and we have to replace it .Accordingly I drop the system on the same day (15/11/2008), Job no. W8CB1500522 HFT8CB1500006, after that I am not able to get a proper feed back / responds from the service center. For the last 2 weeks they keep telling that the part is in transit. So please go through the job no and advice / mail me when can I get my system back. If you are not able to rectify the issue please return it.
Regards,
Mahesh
[protected]
[protected]
Customer satisfaction rating Customer satisfaction rating is a complex algorithm that helps our users determine how good
a company is at responding and resolving complaints by granting from 1 to 5 stars for each
complaint and then ultimately combining them all for an overall score.
Read more
Read more
61%
Complaints
7058
Pending
0
Resolved
4004
+91 12 0256 0941
+91 12 0256 0940
+91 12 0256 0900
P NO - 51,Surajpur Kasna RD, Udyog Vihar, Greater Noida, Uttar Pradesh, India - 110001
View all LG Electronics contact information
LG, 29" Colour Television — harassment
I am a practising advocate at Bangalore, Karnataka. I had purchased 29" inches LG colour television, Ultra Slim by paying a sum of Rs.15, 490/- from the reliance digital, at Cunningham road, Bangalore and took delivery of the said product from the godown and the officials of the said reliance digital told that very next day the employee of the LG company wold come and show the demo by opening the box. i waited till the 1st November 2008, there was not even a whisper from the LG employees. then i called upn the customer care and they took the complaint and gave the complaint No: as S8CB0104735 and told that within a day they would allot a person so as to give a demo. But even 4th of November no body came, then once again i called upon the customer care and i was told that one Hari Nair has been assigned this job and he also gave me the number of Hari Nair and told myself to call him and his number is [protected]. Having no other go, i called up Hari Nair, he asked my residence and he told that he cannot come to my place for the best reasons known to him and he told me contact one Mr. Sadique, who claims to be manager and gave his number as [protected] and he also told me only to contact him. Having no other go i called upon sadique and gave the complaint number. very surprisingly he told that they are visiting the rural places only once in a week and hence he told that he would come in an week end. i was surprised to hear this. What i have purchased a TV to keep idle right from 29th of October. Is'nt it the duty of the company to see to it that they would give demo the very next day and here are the employees who when called upon by the customers, themselves give instructions to call upon other employees, the said act is nothing is but a begging, the employees of the company to come and give a demo and the attitudes of the said employees shows that they are taking such matters very casually. it should been that customers buy the products for enjoying the products, but here is a case that the consumer has kept the product idle, begging the employees to come and give demo and they also told that for getting installed and for giving a demo every consumer should lodge a complaint to the company. i state taht i have suffered a lot of mental agony by calling upon the customer care of the company and for which if they did not respond as early as possible within a day or two i don't hesitate to approach a court of law seeking for compensation against the company.