Comments
Dear Customer Support
Whirlpool India Limited
New Delhi
This is regarding Complaint of Whirlpool AC 1.5 under Warranty. There was a
cooling problem noted in the system and I had made complaint on 16th April
09 vide complain no DL/[protected]No reply against this complaint) Executive
name Ms. Pooja. I have make innumerable request with Whirlpool Service
Center but they provided no help. Again I have lodged fresh complain with
Whirlpool Service Center vide complain no. DL/[protected] on 17th April, 2009
10:30AM Exicutive name Ms. Neha with Whirlpool Service Center, New Delhi and
waiting for reliable support. I called up the call centre and had a word
with Mr. Shiv Kumar and he assured us with assistance today itself.
I am really fed up now and I will appreciate if something could be done on
this . A prompt service will be apprciated otherwise I will have to explore
other grievence redressal methods.
Regards
Arun Kumar
[protected]
[protected]
Whirlpool India Limited
New Delhi
This is regarding Complaint of Whirlpool AC 1.5 under Warranty. There was a
cooling problem noted in the system and I had made complaint on 16th April
09 vide complain no DL/[protected]No reply against this complaint) Executive
name Ms. Pooja. I have make innumerable request with Whirlpool Service
Center but they provided no help. Again I have lodged fresh complain with
Whirlpool Service Center vide complain no. DL/[protected] on 17th April, 2009
10:30AM Exicutive name Ms. Neha with Whirlpool Service Center, New Delhi and
waiting for reliable support. I called up the call centre and had a word
with Mr. Shiv Kumar and he assured us with assistance today itself.
I am really fed up now and I will appreciate if something could be done on
this . A prompt service will be apprciated otherwise I will have to explore
other grievence redressal methods.
Regards
Arun Kumar
[protected]
[protected]
LG Kg300 Dynamite Mobile — loss of money &valuable items
it was my misfortune to buy an lg kg 300 with out proper thinking, i bought it on 06/2007 and it changed its circuit board twice...leaving me loss of most valuable photos and datas to me. the complaint was same on both time, (with in a short span of 4 months ) ie booting.the service engineer at lg care kottayam, kerala said no option cther than its board change is left to save my mobile, result was loss of 3200 rupees and most memorable moments of my life to me, i wonder why lg produce these crapsLG-Micro Wave Oven — Refusal Of Loan
SirI Deal With Bajaj Finance Limited From Last 4To 5 Years And Three Terms Has Been Complete
1-Hcl Pc Under File No.37515_ct
2)A.C Samsung File No.39901_ct
3)A.C L.G File No.52350_ct
My Date Of Birth Is[protected]
Today I Was Gone To L.G Exibition At Hotel Kumar InternationalWhich Is Situated In Amritsar Punjab 143001. The Finance Stall Of Bajaj Finance Was There I Purchase A Micro Oven Of Amount-R.S.-7990/-And Approached To Your Staff For Finance With All Documents. My Bank Statement Was At The Time Amount Of R.S.-102439.94.Mr. Baldev Stricly Refused Me And Also Mis Behave With Me And Use Loose Language With Me And Refuse My Case. I Have Clear All My Case In Time For This Time To Time S.M.S Has Been Sent To Me By Your Company For Loan Again And Again But I Dont Know How My Case Of R.S.-6392.Has Been Refused And Which Type Of Staff You Have Managed In Amritsar Which Have Not The Manner Of The Way Of Talking.
Company Is Always Survive With Good Coustmer Not With Such Type Of Staff Member Like That Fellow MR. Baldev. I Also Approach To MR Bhushan Mobile No.-[protected].He Said Do What You Can. Please Make Enquiry About It And Take Action Which Should Be Applicable For This Sake Of Reputed Bajaj Finance.
Waiting For Your Favourable Reply.
Thanking You.
Chander Parkash Mahendru
32/2 Lane-02, Vijay Nagar Batala Road Amritsar.
Mobile MNo.-[protected].
Phone No.[protected].
LG Two Door Fridge — ice motor/ice flapper
This complain has been there since more than a month. The technician came and used fixquick from me but still it did not work. The complaint has been put again many times but Shetty at Andheri west service center has not responded properly. Ankur Doshi is never available, his mobile message says the cell is disconnected. The technician Abrahim has also stopped responding. Only call center is there to take a daily complain and do nothing about it.Very irresposible people, today I tried to get Shetty on the line but he refused to give any status and thereafter stopped lifting the phone calls from me.
I need a solution to this, or need to return the fridge to LG(Croma) and get a replacement or go to Consumer Court!!!
L.G. Micro Oven — Missbehave And Refusal Of Loan
Sir/MadamI Deal With Bajaj Finance Limited From Last 4To 5 Years And Three Terms Has Been Complete 1-Hcl Pc Under File No.37515_ct2) A.C Samsung File No.39901_ct3) A.C L.G File No.52350_ctMy Date Of Birth Is[protected]Today I Was Gone To L.G Exhibition At Hotel Kumar International Which Is Situated In Amritsar Punjab 143001. The Finance Stall Of Bajaj Finance Was There I Purchase A Micro Oven Of Amount-R.S.-7990/-And Approached To Your Staff For Finance With All Documents. My Bank Statement Was At The Time Amount Of R.S.-102439.94 H.D.F.C.Bank.Mr. Baldev Strictly Refused Me And Also Mis Behave With Me And Use Loose Language With Me And Refuse My Case. I Have Clear All My Case In Time For This Time To Time S.M.S Has Been Sent To Me By Your Company For Loan Again And Again But I Don’t Know How My Case Of R.S.-6392.Has Been Refused And Which Type Of Staff You Have Managed In Amritsar Which Have Not The Manner Of The Way Of Talking.Company Is Always Survive With Good Coustmer Not With Such Type Of Staff Member Like That Fellow MR. Baldev. I Also Approach To MR Bhushan Mobile No.-[protected].He Said Do What You Can. Please Make Enquiry About It And Take Action Which Should Be Applicable For This Sake Of Reputed Bajaj Finance.Waiting For Your Favourable Reply.Thanking You.Chander Parkash Mahendru32/2 Lane-02, Vijay Nagar Batala Road Amritsar.Mobile MNo.-[protected].Phone No.[protected]
Dear LG Care,
I bought LG front loading Washing Machine on last month 31/03/09 on the day I got replacement for that product because which has manufacturing on 2007 3rd month and also that product with lot of damages and buttons are not working fine, white color paint had damaged on left a side. I have raised the complaint to customer care they told please contact Chennai manager Mr.Vijay.Ph:65510501.Last 15 days I am keep on trying this phone but phone was always ringing no body pick that phone. Still I didn't get any call or message from LG services. I never see this king of services and Product in my life. Very worst services LG provide into Chennai. The entire customer suffered on that. Nobody take responsibility to clear this problem. They are focusing only on selling the product which had manufactured on 2 years before.LG India please stop these kind of service and Product distributing to your customer and please give very good solution for my complaint. Please take immediate action against your service center
I bought LG front loading Washing Machine on last month 31/03/09 on the day I got replacement for that product because which has manufacturing on 2007 3rd month and also that product with lot of damages and buttons are not working fine, white color paint had damaged on left a side. I have raised the complaint to customer care they told please contact Chennai manager Mr.Vijay.Ph:65510501.Last 15 days I am keep on trying this phone but phone was always ringing no body pick that phone. Still I didn't get any call or message from LG services. I never see this king of services and Product in my life. Very worst services LG provide into Chennai. The entire customer suffered on that. Nobody take responsibility to clear this problem. They are focusing only on selling the product which had manufactured on 2 years before.LG India please stop these kind of service and Product distributing to your customer and please give very good solution for my complaint. Please take immediate action against your service center
Dear LG Care,
I bought LG front loading Washing Machine on last month 31/03/09 on the day I got replacement for that product because which has manufacturing on 2007 3rd month and also that product with lot of damages and buttons are not working fine, white color paint had damaged on left a side. I have raised the complaint to customer care they told please contact Chennai manager Mr.Vijay.Ph:65510501.Last 15 days I am keep on trying this phone but phone was always ringing no body pick that phone. Still I didn't get any call or message from LG services. I never see this king of services and Product in my life. Very worst services LG provide into Chennai. The entire customer suffered on that. Nobody take responsibility to clear this problem. They are focusing only on selling the product which had manufactured on 2 years before.LG India please stop these kind of service and Product distributing to your customer and please give very good solution for my complaint. Please take immediate action against your service center
I bought LG front loading Washing Machine on last month 31/03/09 on the day I got replacement for that product because which has manufacturing on 2007 3rd month and also that product with lot of damages and buttons are not working fine, white color paint had damaged on left a side. I have raised the complaint to customer care they told please contact Chennai manager Mr.Vijay.Ph:65510501.Last 15 days I am keep on trying this phone but phone was always ringing no body pick that phone. Still I didn't get any call or message from LG services. I never see this king of services and Product in my life. Very worst services LG provide into Chennai. The entire customer suffered on that. Nobody take responsibility to clear this problem. They are focusing only on selling the product which had manufactured on 2 years before.LG India please stop these kind of service and Product distributing to your customer and please give very good solution for my complaint. Please take immediate action against your service center
LG KP 199 — Manufacturing defect & service
I have purchased a LG Mobile (Model no. - KP199) from THE MOBILE STORE Located in Padi Chennai-50 on 26th March 2009 and within 10 hours I found manufacturing defect in display panel..immediately i went to the same mobile store and i have asked them to rectify the problem they simply ignored and redirect us to LG authorised service show room SABISU located in golden enclave situated in ponamalle high road chennai.there we've got a poor response by your personnel they are not even courtesy to handle the customer and they are not ready to accept the problem as manufacturing defect simply they were asking money to change the panel.then we came back to the mobile store to exchange the piece but the person suggested it's possible to replace the piece within 48 hours if any manufacturing defects found..immediately we called up the area manager to provide a new piece. but they are interested to sell but not ready to hear customer complaints and feed-back.
"FINALLY WE THOUIGHT IT DOESN'T MAKE ANY SENSE TO PURCHASE LG MOBILE & WE NEVER EVER PREFER LG BRAND TO ANYONE ELSE ESPECIALLY IN MOBILE STORE"
LG - TV — Very Very Poor-worst Service of LG
Hello,I have registered for TV not working complain on 27th April and till date the issue is not resolved and I have made approximately 15-20 calls to call centre but they say only one recorded message " we have escalated" to whom no idea, This is new model of LG TV with Model No: 29" FU3AGTG, I am not understanding if there is no spare part for new TV and its been 5 days still no idea when will they get the spare part its really disappointing service and very bad reputation for any LG customer, Worst part is no deadline is there when the call will get resolved which is not acceptable and another shocker was today I called in morning and was told by 1:00PM the service person will come and fix the TV but now same customer care person says is MAY 1st its holiday I don’t understand what to say just the customer care person said we understand ur position, this is non sense from past five days i called 15 times when you are not able to give me a deadline when the issue will be resolved what the point in say in we understand your position to the customer
SIR,
WE HAVE PURCHASED 1 NO. LG A/C WINDOW (LWA09C1RAE1) ON DATED 17/03/2008 FROM M/S RIMPI RADIOS ( JALANDHAR-PUNJAB)
REGRET TO INFORM YOU FROM THE DATE OF PURCHASE TO TILL TIME . NO BODY ATTEND ROUTINE SERVICES AS PER HISTORY CHART OF THE MACHINE .
TODAY, WE REQUEST REGARDING SERVICES AT YOUR TOLL FREE NO. AFTER A LONG DISCUSSION THEY REFUSE TO ATTEND SERVISES AS IT IS OUT OF WARRENTY PERIOD .
NOW PLZ ADVISE US HOW A CUSTOMER REMEMBER ITS PERIODIC MANTAINENCE PERIOD .
PLZ HELP AND DO THE NEED FULL AND GIVE INSTRUCTIONS TO ATTEND THE COMPLAINT FREE OF COST .
REGARDS/ SURINDER SETH
ADDRESS - NE- 86 MOHALLA PURIAN I/S KHINGRA GATE JALANDHAR
PH NO.[protected],[protected]
WE HAVE PURCHASED 1 NO. LG A/C WINDOW (LWA09C1RAE1) ON DATED 17/03/2008 FROM M/S RIMPI RADIOS ( JALANDHAR-PUNJAB)
REGRET TO INFORM YOU FROM THE DATE OF PURCHASE TO TILL TIME . NO BODY ATTEND ROUTINE SERVICES AS PER HISTORY CHART OF THE MACHINE .
TODAY, WE REQUEST REGARDING SERVICES AT YOUR TOLL FREE NO. AFTER A LONG DISCUSSION THEY REFUSE TO ATTEND SERVISES AS IT IS OUT OF WARRENTY PERIOD .
NOW PLZ ADVISE US HOW A CUSTOMER REMEMBER ITS PERIODIC MANTAINENCE PERIOD .
PLZ HELP AND DO THE NEED FULL AND GIVE INSTRUCTIONS TO ATTEND THE COMPLAINT FREE OF COST .
REGARDS/ SURINDER SETH
ADDRESS - NE- 86 MOHALLA PURIAN I/S KHINGRA GATE JALANDHAR
PH NO.[protected],[protected]
I too having same problem with this model. Is there any remady for this?
LG Microwave Model no MC 76700 Serial no M2040171000744 — DELAY IN PROVIDING SPARE PARTS
I hav a contract with LG Contract no 42900827 valid upto Aug'09. My Microwave is giving trouble and I made a complain on the 29th of April'09 I have been following up ever since i.e. on the 5th of May, 6th and 7th. I was told that the part is not available and I have toady been told that the same will be available only on the 9th of May'09.This is not the first time when there has been a considerable delay in repairing by LG due to delays in obtaining the spares by LG for repairs .
This has caused me unnecessary inconvenience on a number of occassions and I am fed up with LG after sales service.
Pls ensure that my Microwave is repaired immediately
My question is that if the situation arises in future where LG is unable to provide spare for repairs within the validity of contract period will LG TAKE THE RESPONSIBILITY TO REPLACE THE PART UNDER THE SAME CONTRACT??
LG ULX 800 — request overlooked
Dear SirBelow is the copy of the request that I had made. I am a journalist and you must be aware that in this election year we are so busy. I chose your product thinbking you would be providing me good service whenever I need. But I now think I was wrong. My request is yet to be attended sincerely amd properly.
Yes some girl called me up the same day I registered my request. She suggested me to meet one Pritam in Web world at Boring Canal Road. I sent my man with blank CD on his 'order' on mobile. But he did not oblige me saying the required sofware is not available with him. When I contacted him again, he first harshly asked from where I got his mobile number?
Then he 'ordered' me to go to the LG service centre near Lalita Hotel. Following Day I myself went to the Centre only to get dissapointed.
Should I return ur product or wait for sometime? If a senior journalist like me is being treated so badly I can immagine the fate of common people.
With Regards
Kanhaiya Bhelari
The Week
[protected], [protected]
From: Kanhaiya Bhelari <[protected]@gmail.com>
Date: May 5, 2009 3:16 PM
Subject: request
To: rcomnodalofficer.[protected]@relianceada.com
Sir
I purchased ur data card /usm modem ( [protected]) on march 30. I wanted to install it with my desktop. Since I lost the CD, can u please
send someone to do the same at the earliest. I have forgotten the name of the person who had installed it in my laptop.
with regards
kanhaiya bhelari
the week, patna
[protected]
LG Refrigirator/180 ltrs — Worst service by Service Centre and Customer care
Hi, I T Gowtham launched a complaint about non working of my refridgerator on 04.05.2009 complaint no: S9C50801717 thru customer care. Service exceutive has come to our home on 06.05.2009 and checked for 2 min and informed us to refill the Gas. We have been chasing Customer care and Service Centre people to resolve this problem Again we have given a second complaint on 09.05.2009 complaiant number :S9C50907486 for which we have not received any response from the customer care. later 10.05.2009 one person came for Gas refilling and informed us that due to the hole in the freezer box, he can not refill the gas and also there is no stock available to replace the box.1) Why this problem has not been identified by the service engineer ( Mr.kamalakar)on 06.05.2009
2) When we have contacted Service centre incharge Srilatha, She is not properly responded to us, and more over they are saying that this minor errors will happen.
3) When we have contacted Venkat reddy ( [protected]), he is also saying the same story.
If every one is not responding properly to the customer, to whom we should approach for any problems?
Is this the service provided the customers by the LG team.
if the same attitude continues by your team mempbers, this will effect your customer satisfaction, which in turn effects your sales.
Today i am seriously thinking why i have purchased LG products.
Appreciate if any one responds to this problem and also this should not repeat with any other customer of LG.
same with my phone
lg pc — Non-Receipt of Cheque
Dear sir,With due respect I make you aware that I bought an LG PC on 07.6.2008 from Sahu Agencies Lucknow. The following items were included in the PC as under-
LG LCD Moniter W-1942 S-BF
BPE UPS SWITCH625 <600VA>
LG MY PC L[protected], BCIOA17
LG MY PC SPK-XXXBSPK
At the time of purchase I was ensured for a prize of Rs.500/- cash in December 2008. I kept waiting for the prize believing that the Sahu Agencies having my address and mobile number will intimate me about the same. But I did not receive the same. Recently I again met the Agency for purchase of an AC and I enquired about the said prize. The told me that they in fact had received the cheque of Rs.500/- but nobody came to collect the cheque so they sent that back to the company.
In view of the above developments I hereby request you to take necessary action so that I can receive the amount. I being a permanent customer of your company hope for favourable action.
Thanking you
Gopal Das Nagwani
B-112 HAL Township Lucknow
Mobile No. [protected]
LG/Monitor — Poor Services
I have purchase a LG 17 inch monitor before six months. i have facing a color isue in my monitor then i have complain lock in customer care my case id is n9c42910843 but i have not responce to Lg service centerCustomer satisfaction rating Customer satisfaction rating is a complex algorithm that helps our users determine how good
a company is at responding and resolving complaints by granting from 1 to 5 stars for each
complaint and then ultimately combining them all for an overall score.
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+91 12 0256 0941
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One of your product Split A.C purchased and installed the same less than three months ago. (LAS3TWAS1) from your dealer M/s. Arcee Electronic, Sector-17, Vashi Phone No,[protected]/0357. We find that the A.C. they have installed our place is different model (LSA 12) . Not only that the machine works but it sounds (noise) like a Diesel Generator and LSA3 no jet cool provision but htis machine is Jet Cool another thing there is joint in between the Air conditioner and the switch. I doubut that the machine is absolutely faulty one.
Regarding this, I have submitted my compliance details to you four to five times but I have not getting any proper response from your side. I had a telephonic talk with Mr. Vaibhav Kumar-Area Manager on 15/04/2009 he said there was no stock, so we will replace the unit on Monday. But one Mr. prashant has called me on my mobile and said we will repay Rest Rs.18500 (Rs. Eighteen thousand five hundred only) and why this Rs. 18500/- Now I understood very much this people are cheating us.
Therefore I want to confirm whether they are from LG Electronic or not . And why did they play like this . The reputed company should answer it. Such type of employees is poiling the reputation of company.
Please replace the machine immediately .