PVR Cinemas Complaints & Reviews

Sir I am Amit S. Tiwari. Today we went to PVR JUHU to watch a Movie DONOT DISTURB and asked there at the counter for the two tickets for 1:30pm show and we paid for the two tickets rupees 500 through our ICICI Debit Card at 12:46pm. I also asked for corner seats of the middle column and when I checked the tickets just after coming out of the queue, found that we have been given wrong tickets of the already running show of 12:30pm and then again following the queue which took 10-15minutes told them about the mistake, we were told by the staff there that wait for sometime and let that lady named Farjana come and those guys there at the counter were continuously saying that it is not my personal mistake so let her come and kept us waiting for more than 30minutes willingly I think. Again I asked them, and then they told that her number is busy so please wait because it is her fault so you have to talk to her only and I asked them to tell me where she is? So I will go and talk to her myself and they told me to move to 3rd floor. At the 3rd floor I was allowed to enter the PVR only after a person checked us and marked the ticket with pen and then allowed us to enter. She was not there so we talked to a person sitting opposite to the entrance of the PVR main door and he made a call to Farjana twice but she was not receiving or something like that so he went himself along with our tickets and told us to wait inside for 5minutes and after 5-10minutes that lady Farjana appeared with our tickets in her hand and told us that it was our fault and we had asked for 12:30pm show and she had given us what we wished for and she had announced 12:30pm show twice before giving print to the tickets. She then moved alone to a room named STAFF ACCESS and kept us waiting for 5minutes then a person came along with her and told that they can do just nothing because the next show and next to next is Houseful though there were no symptoms like that. I asked them to please let me meet higher administration but he said that he has not arrived till now. I also asked for his contact detail but he did not provide saying that he is not allowed to give his personal number. I asked for the refund then they said they cannot do that. In between that he kept saying sorry to us and that lady was continuously saying that it was our fault and she has given us right ticket on our demand.
Sir I am attaching the camera clicked copy of those untorn tickets and I can provide photocopy as well as original of those tickets if required. The way the staff behaved was strictly unprofessional and also quite impolite. For a middle class person it is too much to pay 500 rupees for nothing and being treated like that. I was fan of watching movie in PVRs but it was the worst experience in such a reputed multiplex. The incident ruined my day and gave me mental tension for being cheated like this. Is it only the way that money can be earned?

Serial No. 2868/2/2/03/000242 and 2868/2/2/03/000243.
Audit No. 1905791.
E-0259/SR.NO. 000131/132
Invoice No. 049173

Kindly consider my problem that I faced there at PVR JUHU MUMBAI and please take the necessary steps as soon as possible to save the faith of a common man.

I happened to take my kids to PVR (FORUM MAll Bangalore) for a 3D screening of the newly released animation movie 'UP'. As such we watch it regularly at home but wanted them to experience the 3D version.

Paid 1800 rupees for their GOLD class experience. Unfortunately I forgot to read the small print on the huge 3D poster about ('3D in select Theaters').

In my opinion they should not be putting up a life size 3D poster (Cut out with 3D projection) while the real thing is 2D. As can be expected the images were out of focus most of the time which is not unusual if experienced in 2D projection.

This is cheating.

Hi,

I have not recd any refund till the date whereas more then 10days has been passed accd to the call which i have recd
...

please do the needful..

Hemant yadav
[protected]

On Fri, Aug 7, 2009 at 5:45 PM, hemant yadav <[protected]@gmail.com> wrote:

Hi Ruchi Chandna,

Regarding Booking Id: Booking Id CENT[protected]

As duscussed please luked into the matter and do the needful...as i have called up tp pvr helpline on 07Aug'09 at 5:40pm

as i have showed the booking id at counter as well but they told me that NO TICKET HAS BEEN BOOKED.

Thats why i done the another trans. i.e. EDC swaipe at PVR counter with rs 180rs.

Please have the concern resolved asap...

Regards,

Hemant yadav

[protected]



[protected] Forwarded message[protected]
From: PVR Customer Support <[protected]@pvrcinemas.com>
Date: Wed, Aug 5, 2009 at 11:57 AM
Subject: RE: Fwd: Ticket Refund related PVR:[protected]
To: [protected]@gmail.com



Dear Mr. Hemant

Greetings from PVR Cinemas!!!

Thank you for writing in feedback of PVR cinemas. We are regret to inform, once tickets have been booked online they are considered sold and cannot be cancelled, redunded or exchanged. As per the term and conditions, amount cannot be refunded.

The reference mail which you have forwarded to us, its a confirm booking which was done succesfully.

For further asssistance call us at[protected]



Regards

PVR Cinemas

[protected] Original Message[protected]
From: Hemant
Sent: 05/08/2009
To: PVR Customer Support
Subject: Fwd: Ticket Refund related



Please check till the date i have not recd any revert from your side...i am also provinding you some ref mail detail which i have recd on my email id when ticket has been booked...so plz do the needful asap...as 4days are already passed.

Dear hemant!
Your Tickets have been sucessfully booked, and details are mentioned below..

Booking Id CENT[protected]
CinemaName PVR Centra (AUDI 3)
Location Chandigarh
Movie Name HARRY POTTER AND THE HALF-BLOOD PRINCE (U/A)
Show Date & Time Wed, 22 Jul 2009 @ 10:45 PM
No of Tickets 2
Seats Information EXECUTIV-F7, F8
Tickets Total (Rs.) 180.00
Convenience Charge (Rs.) 30
Discount Amount (Rs.) 0.00
Total Amount (Rs.) 210
Payment Mode Credit Card
Booking DateTime July 22 2009, 7:16 pm


Please bring this Transaction ID to the Cinema hall to collect your ticket and also you need to present the same credit card on which the booking has been done, if Tickets booked with credit Card.

IMPORTANT INFORMATION - Confidential & Privileged
This message is intended only for the use of the individual or entity to which it is addressed and may contain information that is privileged, confidential and exempt from disclosure under applicable law. If the reader of this message is not the intended recipient or the employee or agent responsible for delivering the message to the intended recipient, you are hereby notified that any dissemination, distribution, or copying of this communication is strictly prohibited. If you have received this communication in error, please notify us immediately. Thank you.


[protected] Forwarded message[protected]
From: hemant yadav <[protected]@gmail.com>
Date: Sat, Aug 1, 2009 at 9:33 AM
Subject: Ticket Refund related
To: [protected]@pvrcinemas.com



Hi,

Its regarding a ticket booking trans. whichh i have done on 22July'09 online for the movie harry potter which was not showing through( i.e. amounting rs210 from HDFC c. card no. [protected], approval code:044669) as error incurred ...and by giving personal visit to counter later i booked so i.e. for amounting rs180 with same cr. card no., so would request you to please have the refund of the below mention trans. to my hdfc a/c as ticket has nt been taken by me:

HDFC Card No. : [protected]
22/07/2009 PVR LTD. GUR IN 210.00 Dr


dated- 22july'09
amount to be refund- 210
approval code: 044669

I shall be thankful to you for this.

Regards,
Hemant Yadav
Mb no. +[protected]




Note :: This is a computer generated EMail, Please do not change the Subject line while replying.

PVR has charged me for tickets that have failed during booking...
I had done everything from their website and the transaction failed.
But I had already given my credit card info for booking...

I was trying to book tickets for more than 45 min on the website on Sat Aug 1. I had 2 transaction failures for the card. I checked the Members Area and I did not see any tickets booked after the failures. But the amount (660) was credited to my credit card. When I logged in 4 days into PVR website, I can see one of the transactions has passed. I did not receive any SMS communication. I also missed the movie. Only one of the transactions has been reversed.

I spoke to customer support and they are not giving me a refund on this.
This is a problem with their website and they are not ready to accept this.

Dear Sir,

It is with extreme disappointment and distress that I write to you, but I have been left with no choice.
In a horrible event at PVR, SRS-Faridabad, i came to see the ugly face of PVR staff that how they believe to treat their customers & present them as who's who of PVR at their shows in night.

On Saturday (18th July) night, i bought two tickets of "Harry Potter & Half blood prince" in evening around 7:30 PM for 10:30 PM show.

When we reached 10:30 PM to watch the movie, then security guard checked our tickets & let us go in & thereafter hall clerk along with usher do the same & help us to reach to our seat. Then we happily started to watch the movie as ever before till the PVR staff along with then deputed supervisor humilited us in front of all others. Not only us even they did the same thing to one more family too.

Infact, when we had already watched the movie for about half an hour, then a PVR executive rushed to us & asked us to show the tickets. And then very rudely asked us to come out of the hall immediately. Before we could understand all this, i came to know that their ticket clerk Mr Rahul issued us wrong show timing tickets (7:30 PM) despite of my repetitevely request for 10:30 show tickets apparently because all people then was asking for current show tickets(7:30 PM).

Then finally their supervisor of that shift had suddenly come to us & started yelling the hell on us. I would also like to highlight here that he was also drunk on the duty.

After ascertaining the matter, instead of accepting the fault of their ticket cleark he started blaming us for using the expired tickets. He agreed that it is an overlooking over their clerk part but was not agreed to admit his mistake just because its his routine job so he can not make a mistake. We should have been looked at the timing after purchase. Its pretty obvious that when he was so sure that he can not issue us wrong ticket because of routine job so were we also becuase we have also been buying the tickets on routine basis & never come to face such situation.

Then suddenly that supervisor snatched the ticked from me & started asking for more money & pushed us to leave the hall immediately in uncourteous and illmannered way stating that we overlooked the ticket timing. If this was a mistake which almost everyone does at the time of purchase because it is kind of routine for all o[censored]s but i should not be asked to pay illegitimate charges rather my tickets should be replaced with the another one free of cost since there was plenty of time was left. Moreover if it (overlooking) was my fault then what was that which ticket clerk did while issuing me the ticket & moreover the security gaurd, hall cleark or the usher who all checked the ticket before letting us into the hall...????????

Instead of accepting all above, he kept on shouting to get another ticket or leave the hall... it was so appalling the way i was treated. They neither offered a sorry nor another ticket instead made us buy another ticket and on top of it did some amount of mishandling also by snatching tickets form me...

Moreover, he was trying to show his superiority that he is working with top corporate. Hence, with all your due permission i would also like to highlight here that i am working with one of the top most corporate i.e Maruti Udyog & getting handsome salary may be four times of what he is getting in this corporate.

At last we had to come back to our home & gone throught such mental distress. Against which least i expect to compensated with returning of my money back to me with complementary two free tickets along with an apology letter in writing from supervisor that he'll not do such thing again in future not only with me but to any one.

I realize that my situation may not be different, but I find this level of service completely unacceptable.

Hence, i want a reply in above manner in three days else i have to go to Consumer Forum & register a case of Mental distress & trauma.

Please let me know if PVR Cinema finds this request unreasonable. I appreciate the time you have taken to read this Your earliest action in this regard shall highly be regarded.

Paras Kalra
91-[protected]

Advertisement of the timings of show of the film 99 in PVR Cinemas, juhu have been wrongly printed in the Mumbai Mirror.In the newspaper they have mentioned a 8.30 show of 99 but there isnt any show of that movie at that time.On sunday(21/6/2009) seeing the show timing in the newspaper, I went all the way from mulund to juhu with my family to see the 8.30 show of 99 but on reaching there I was told there is no 8.30 show.On asking the manager of PVR Cinemas, juhu about the mistake he tol me that he could not help and its the distributors mistake.
To my surprise Mumbai Mirror, dated 22/6/2009, 23/6/2209/, 24/6/2009 still have the 8.30 show printed.It is very sad to know that customers are misguided.

hi

i am partosh chaudhary i used to work in pvr cinemas at naraina, i have joined the company in 2005 and left in mid of 2006. I have filled my clearance form at pvr naraina however i didnt get my clerance in six month and when i asked for this at administration to mr. subhankar he said to fill the form again and i did the same again and he commited that i will get my clearance within 3-4 months. i waited for another 6 month but i didnt get my clearance this time as well. suddenly i had to go to kathmandu due to some personal reason and when i came and asked to mr. pramod who is a current administrator at gurgaon head office he said he doesnt know anything and cant help me out in this matter. Because he doesnt know the previous employee of the company and 'forget about the clearance' this is what he said to me. And withought clearance i can not withdraw my P.F

My wife’s credit card which is linked to our common standard chartered card account went missing from Nirmal Lifestyles, Mulund, Mumbai where she was shopping for groceries at shoprite hyper supermarket. This card which was used by her at Shoprite, went missing, & was misused immediately by someone for purchases at PVR theatre which is also in Nirmal Lifestyles, on the date[protected]. There are 3 fraud transactions totally amounting to Rs. 4, 450. On raising a dispute with standard chartered, they said they will conduct an investigation, & later provided me 3 swipe chargeslips for the fraud transactions that were clearly forged, as the thief had got the initials in my wife’s signature wrong. All 3 transactions have been completed in less than a minute according to the transaction time. The card is a sky blue coloured photo credit card. This clearly means that most probably it is the job of someone from PVR cinemas who is connected with ticket sales. How else does a merchant swipe a photo credit card 3 times in less than a minute after ignoring a photo id available on the card? It is quite clear that the credit of Rs. 4, 450 into the account of PVR cinemas through these fraud transactions has enabled the culprit to make some adjustments & pocket an equivalent amount of cash from the cash counter. The caliber of people employed at PVR cinemas is highly questionable. After sending a few letters to standard chartered wherein I have given them in writing that the transactions are fraudulent, explaining the facts to them in the clearest possible manner, now they insist that I should pay the amount, inspite of the unfair business practices going on at PVR cinemas, & have even charged me a late payment fee of about Rs. 500 for non payment of the amount. On speaking to standard chartered I was told that it was the way things go when the merchant does not agree to reverse the transaction. It is very surprising how credit card companies sweet talk you into becoming their cardholder, give you a photo credit card, & when the cardholder has to face this kind of a situation, you actually get to know how loose & unfair is the credit card business. Merchants like PVR cinemas tend to ignore photo id available on a photo credit card, then they charge it, & if a dispute arises, they take the shameless stance of not agreeing to reverse the transaction, like what has happened here. And then there are weak credit card rules, & lack of proper purchase authentication techniques like numerical pin / fingerprint which are not so popular in India.
It is quite interesting to see that there is always a line-up of new complaints especially relating to credit card charges going against PVR cinemas on most of the consumer complaint sites. People who tend to move in the vicinity of establishments like PVR cinemas in Mulund & Nirmal Lifestyles should be warned about this incident, as there are other cases of stolen credit cards in Nirmal Lifestyles. I wish to know why PVR cinemas is unwilling to reverse the charges. The facts are in front of them. Is it the sweet taste of this income from theft that credit card companies are allowing disorganised, culprit organistaions like PVR cinemas to enjoy? And then there are the credit card companies like standard chartered who told me that they are conducting an INVESTIGATION, & haven’t even provided me details of their findings. And now they send me a letter stating that I am liable to pay the amount.
I strongly feel all authorities in consumer affairs should make it mandatory for credit card companies & merchant establishments to install card terminals that require numerical pin/fingerprint, etc. to authorise purchase transactions, & make this secure system mandatory. Why should only ATMs ask for pins. The credit card business is going through a boom in India in the last 5-8 years, which is still a state of infancy. With the population & lifestyle of people in India, with every home having servants, this could lead to a very difficult situation, wherein a servant might pick a card from a purse, & the rest is obvious. There are stupid credit card rules & insecure methods o[censored]sing it. Ultimately the card holder becomes a fool, who is forced to shell out his hard earned money towards fraud transactions.
I think PVR cinemas, & standard chartered need to work together on this to save their image, as both organizations have many complaints against them, or the increasing number of people reporting such incidents is going to tarnish their name. I also insist that the fraud transactions & late fee charged be reversed.

I tried to book online 2 tickets for PVR Cinemas from my ICICI BANK debit card, but the sytem showed error and the ticket booking status was unsuccessful and when i checked my statement the amount was paid in favour of PVR Cinema. The status under my profile in PVR site was booking unsuccessful and the amount would be refunded within 7 days. Its been 16 days and still i not got the fund. I have emailed several mail regarding the same but havn't got any reply After such a long wait my patience is running over. Please help... My booking Id is MULD[protected]

I booked online 4 tickets for PVR Cinemas from my credit card, but I did not get any confirmation SMS or e-mail, But when I checked my credit card statement it said the transaction was successful. The charge was made in favour of PVR Cinema. When contacted PVR, they ensured that they will refund the money within a week but nothing happened and then they started giving me run around. After such a long wait my patience is running over. Please...

I booked 5 tickets Online for the movie Ghajini 7pm show for 1st january 2008 pvr vikaspuri from my citibank mastercard (credit card), that very moment tickets were booked and money was taken from my credit card account as per there website i had to take a transaction ID or my credit card so i took my credit card because i did not receive any transaction ID, when i went to pvr vikaspuri i was told by the booking officer that there is no ticket booked under my name or with this credit card. Puzzled i met cinema manager nitin who didnt bother to talk to us & said, "do what you want to do just go away". I was charged Rs130 each + Rs 75 Convenience charge that adds upto Rs 725. I want to bring this to your kind attention that i paid full amount in advance on top of it i paid a Convenience charge which was not so Convenient i went from dwarka to vikaspuri to see the movie with my family and came back with some sour memories what happened with me should not happen with anybody else this is cher unfare trade practice & fraud commited on the part of pvr cinemas, I demand the authorities slap pvr with huge fines & compensate suitably & teach these companies a lesson THANK YOU

I had a v bad experience when i went to watch movie at PVR Cinemas in Mulund Today afternoon.I have a one yr old child, who happened to sleep in the car during the long drive from Thane to Mulund. I had taken little food & 1 biscuit packet for her since she hadnt eaten proper lunch from home. But the security & the staff did not let us take the biscuit inside saying that its against rules. How can a reputed Multiplex make such stringent rules - that too for a 1 yr old child. FInally, after too much requests, they said that the biscuit can be taken during interval. What kind of rule is this now? I do understand outside food not being allowed for adults. But how can anyone make a 1 yr old child understand that she can be hungry only during interval. When popcorn & other stuff are allowed during the whole movie period, why deprive a 1 yr old chiild from her basic needs? Later during interval, the biscuit wasnt served. I had to go & remind them.

Pls think twice before setting up such illogical, non customer friendly rules.

In case you plan to continue such rules, pls mention this on the ticket itself

there is very high and the unfair price of the snacks available in the theater premises of the PVR cinemas. the popcorn, cold drink rates are very high and unfair. no doubt the price of the tickets of the movie are reduce by the goverment but they are looting the consumer by selling them costlier snacks in their premises. so please check out about the problem.

Hello Sir,


I would like to file a complaint against the PVR cinemas. Last week, I went to Ambience Mall where I purchased 2 tickets for movie “The Dark Night” where the hall was almost empty at 9.30pm and then I decided to cancel my tickets at 10 pm and the show was starting at 10.45 pm, with some fine if any, as my daughter started to cry and I had to take her home. So I went to the counter for a refund with some deduction if any, they refused to entertain and told that once the ticket is purchased nothing can be done. I waster Rs.350 and felt very bad. Is it fine for PVR cinema to charge for a service they didn’t provide? Please confirm and/or take action against them. Thank you.


Regards,
Nabeel

dear sir, i purchased 2 tickets of pvr cinema chandigarh through my platinum credit card after reading your advertisement which clearly says that one ticket is free with another ticket provided in is online booked through visa platinum card. but to my surprise you have deducted the amount for both tickets plus service charges.PLEASE REFUND THE EXCESS AMOUNT AS MENTIONED IN YOUR ADVT AS IT IS NOT EXPECTED FROM A REPUTED ORGANISATION LIKE YOURS . AWAITING A QUICK RESPONSE.
ER GIRISH ANAND
[protected]
P.S;- DETAILS MENTIONED BELOW:-
PLEASE REER YOUR ADVERTISEMENT IN CHANDIGARH NEWLINE DATED 8TH AUG FRONT PAGE































CENT[protected]
Language : Hindi
Cinema Name : PVR Centra (AUDI 2)
Movie Name : UGLY AUR PAGLI (UA)
Show Date Time : Wed, 13 Aug 2008 @ 10:00 AM
Seats : NORMAL-L10, L9
Tickets Cost : 140.00
Convenience Charge : 30.00
Total : 170.00
Amount Payable : 170

Dear Sir/Madam,

PVR, Inox and other multiplexes grossly overcharge for refreshments. For example a 500 ml softdrink at PVR costs Rs 60 (almost 3 times the market rate) whereas a 300 ml cup costs Rs. 50 (5 times the market rate). There is no justification for such gross overcharging. In addition, by keeping the price of the 300 ml and 500 ml almost the same, they are indirectly forcing consumers to purchase 500 ml cups.br...

In the evening of 20 july'08, me and my family decided to go for the movie "KISMAT KONNECTION". We checked the newspaper(The Times of India) for the cinemas and the timing of the same.The newspaper showed "KISMAT KONNECTION" running in pvr saket and sahara mall, gurgaon(newspaper cuttings can be produced as documentary evidence). Since we live in connaught place we decide to go to pvr saket for the 8pm show. To our surprise they were not showing the movie, so we decided that since we have already burnt so much of fuel coming all the way from connaught place and taken so much time off for the movie so we were forced to watch something at pvr saket itself and bought tickets for the movie "CONTRACT". When we entered the hall we saw a board showing " NOW SHOWING-KISMAT KONNECTION". We were thoroughly confused and shocked, so we confronted the managment. The managment(Manager Mr. Yash) was very casual towards this and put the entire blame on the newspaper even though they had displayed a billboard with "NOW SHOWING- kISMAT KONNECTION" sign. They themselves agreed to the fact that it was not the first time it had happened, but they have failed to take any action towards this and thus causing so much inconvenience, mental agony and financial loss to us. Since it is deficiency in service they should pay us damages of Rs10000.

we three friends went to pvr citywalk in saket .. to watch the movie jaane tu ya jaane na we reached the counter by 15:35 .. we asked for the tickets for 1600 hrs show the . they tols us it had been sold out . so we askes for the show at 1740 hrs they gave us tickets without even giving us information abt the timing and audi .. we waited till 1740 hrs and when we enter they told us the ticket is for 1600 hrs show after enquiring abt it .. nobody responded saying we cant do anything . on talking to the manager he says its no their problem and can come next time .. to watch the movie the.. crew was so illmannered .. that he started to talk in a rubbish ascent and ..telling us he dont have time to talkto us . and threatned us to move out .and gave us a excuse that he has sold more than five thousand tickets .. nd also told his expierience . dat we face the problrm daily so just get out .he told me go and complain anywhere it wont help and .. i cldnt find any helpline number over there .. i know maybe this wont work but it is just a try to reach people who r in incharge i m a second officer in merchant navy .have been to maximum parts of the worls but never got insulted like this before
managers name sudhir

Would strongly suggest please don't go to PVR EDM to wtach movies it is pathetic levels of cusotmer service !!
I Had requested for a 7:35 Show ticket insstead was given the 5:40 by the ticketing clerk. no one ( security, hall clerk, usher)checked it when we enterd the hall for the 7:35 show 10 minutes into the movie someone comes up and says you have a wrong show ticket. and then the manager says you go out of the hall ican't allow you ot sit here. the hall was empty with only 10 seats occupied but the entire staff was so rude uncourteous and ill mannered they did not accept the fault on behalf of their ticketing clerk or the security or the usher who all check the ticket before letting us into the hall... but kept on shouting get another ticket or leave the hall... it iwas so appalling the way i was treated. They neither offer a sorry or a remore or a discount instead made us buy another ticket and on top of it did some amount of man-handlign also by snatching tickets form me...