[Resolved] PVR Cinemas — Mishandling by Staff at PVR EDM Delhi

[Resolved] PVR Cinemas — Mishandling by Staff at PVR EDM Delhi

P Puja A Singh from Chennai, Tamil Nadu

Would strongly suggest please don't go to PVR EDM to wtach movies it is pathetic levels of cusotmer service !! I Had requested for a 7:35 Show ticket insstead was given the 5:40 by the ticketing clerk. no one ( security, hall clerk, usher)checked it when we enterd the hall for the 7:35 show 10 minutes into the movie someone comes up and says you have a wrong show ticket. and then the manager says you go out of the hall ican't allow you ot sit here. the hall was empty with only 10 seats occupied but the entire staff was so rude uncourteous and ill mannered they did not accept the fault on behalf of their ticketing clerk or the security or the usher who all check the ticket before letting us into the hall... but kept on shouting get another ticket or leave the hall... it iwas so appalling the way i was treated. They neither offer a sorry or a remore or a discount instead made us buy another ticket and on top of it did some amount of man-handlign also by snatching tickets form me... Was this information helpful? No (0) Yes (0)
Aug 14, 2020 Complaint marked as Resolved
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Comments

RAHUL SOOD

from Delhi, Delhi

I Would strongly suggest please don't go to PVR narinato wtach movies it is pathetic levels of cusotmer service !!

i go for advance booking on friday which was 11th july
and ask the counter for 12th july night show which was 10:45 show janne tu
and he give me ticket for the same day
when i go next day to see my movie
i really shocked
to see that my movie ticket was expire
the staff was no corpreating with me
the entire staff was so rude uncourteous and ill mannered they did not accept the fault on behalf of their ticketing clerk
but kept on shouting get another ticket or leave the hall... it iwas so appalling the way i was treated. They neither offer a sorry
all they was shoting on me

h singh

from Surat, Gujarat

1.There is a facility of tele booking in PVR baroda.. the two tlephone numbers are[protected]. but i hardly get any response from them. most of the time the ring keep on ringing but no one picks up the phone or the numbers are engaged.

2. Air conditioners are not comfortable . i have to request the staff every time to increase cooling, and they do it mostly after the interval.

i think i should better avoid watching movies in PVR with my family.

atulkh_nna

from Noida, Uttar Pradesh

Hey same happened wiht me in PVR EDM east delhi, the staff and so called manager here are nothing more than illerate countntry men wearing black suite and tye, i was guided to a wrong audie after some time movie started i came toknow of it and my original movie had 1/4 passed i decided to carry on wiht present one and then when 30 mins of that has passed as you describe one of the staff arrives refusing me to sit there, i had lot of argument but no one was ready to hear, in fact the uncultured way they behaved in and even i had to go through some man handling nothing of i can buy, and then PVR poses to be one of the premium theatres, please let me know if you have any email address i can send in complaint at,