[Resolved] Samsung — Complaint for not installing the new microwave oven | |
I have bought a Samsung Microwave Oven on 18/01/2008 from Shakshee Electronics ,Anna Nagr ,Chennai,India .I have called up the Samsung Customer Care for installing the Oven and nobody has turned up so far .It's amost more than a week. Iam really Frustrated with the Customer Care.If I have to wait for 10 days for a new installation Iam really afraid how many days I have wait for a Service Call !!!!. Please help Us !!!! Thanks Mohan Raj [protected]. Was this information helpful? | |
Nov 30, 2016 Complaint marked as Resolved Verified Support Feb 24, 2012 Samsung India Customer Care's response Hi Ranjan Please share your contact details and complaint number(if any) with us so that our support team can get in touch with you. Regards Samsung Team | |
 797 Comments | |
Comments
Dear Sir/Madam,
I have brought LCD TV LA22A450c1 model from Venus Electronics, Kumbakonam, Thanjavur Dist, Tamil Nadu.
I have brought the TV on 23.10.2008.
And i have some problems with the TV audio output.
I have contact our customer care on 2.1.2009 and my father have registered this as a query. The query number is [protected].
The customer service agent have said that the service men will be help you to fix the problem.
On 5.1.2009 my father contacted the customer service cell again and make enqiry about this. but till this day we have not got any fruitful answer regarding the complaint.
so we are unsatisfied with your service.
Today( January 06 2009 ) my father have returned back the LCD TV to the
VENUS ELECTRONICS, Kumbakonam, Thanjavur Dist, Tamil Nadu.
Could you please take any action on this and make us to get the refund or alternate LCD TV for this.
I am writing this email with the heavy heart.
Please help us.
Thank you.
Naganathan.
I have brought LCD TV LA22A450c1 model from Venus Electronics, Kumbakonam, Thanjavur Dist, Tamil Nadu.
I have brought the TV on 23.10.2008.
And i have some problems with the TV audio output.
I have contact our customer care on 2.1.2009 and my father have registered this as a query. The query number is [protected].
The customer service agent have said that the service men will be help you to fix the problem.
On 5.1.2009 my father contacted the customer service cell again and make enqiry about this. but till this day we have not got any fruitful answer regarding the complaint.
so we are unsatisfied with your service.
Today( January 06 2009 ) my father have returned back the LCD TV to the
VENUS ELECTRONICS, Kumbakonam, Thanjavur Dist, Tamil Nadu.
Could you please take any action on this and make us to get the refund or alternate LCD TV for this.
I am writing this email with the heavy heart.
Please help us.
Thank you.
Naganathan.
Hi,
I bought one DVD/RW Rom Samsung some where in June 2008 from then onwards i had gone to their repair centre 3 times. This time they asked for the replacement but 13 Dec 08 onwards it is with them only while making the call they say that i will take much more time the product is not in stock I don't know whether company is projecting new project for the DVD/RW? they also promised that they will extend the warranty for 3 months or so. I am in urgent need of DVD/RW neither they are giving me the replacement nor the repaired one. Kindly suggest me what would be the next step in your opinion.
My experience with Samsung electronic products is very bad. I would recommend not to choose Samsung. Because their after sales services are pathetic.
I bought one DVD/RW Rom Samsung some where in June 2008 from then onwards i had gone to their repair centre 3 times. This time they asked for the replacement but 13 Dec 08 onwards it is with them only while making the call they say that i will take much more time the product is not in stock I don't know whether company is projecting new project for the DVD/RW? they also promised that they will extend the warranty for 3 months or so. I am in urgent need of DVD/RW neither they are giving me the replacement nor the repaired one. Kindly suggest me what would be the next step in your opinion.
My experience with Samsung electronic products is very bad. I would recommend not to choose Samsung. Because their after sales services are pathetic.
Samsung — Unsubscribe from http://m.igfun.com/
Please Unsubscribe my number from http://m.igfun.com/. its really a pain thats Rs 10 is being deducted.Please Unsubscribe. My No is [protected].Thank you pls unsubscribedmozook funclub specility my number [protected]
Hi,
I bought Samsung WA82ATALE washing M/C in the month of April'08.
It was giving the skipping the selection with min load also.
I have given the complaint over phone and got the your complint No:[protected] on 3rd jan'08.
Waited for some more days and given the compliant through on line and got the B.P.No:[protected].
After this i made a call(Prem Electronics.Phone:[protected] twice.Till the now i didn't get any call from them.Phone numbern i got from the customer services given by you.
Pls do the needfule at the earliest.
Thanks&Regards,
P.Suresh
I bought Samsung WA82ATALE washing M/C in the month of April'08.
It was giving the skipping the selection with min load also.
I have given the complaint over phone and got the your complint No:[protected] on 3rd jan'08.
Waited for some more days and given the compliant through on line and got the B.P.No:[protected].
After this i made a call(Prem Electronics.Phone:[protected] twice.Till the now i didn't get any call from them.Phone numbern i got from the customer services given by you.
Pls do the needfule at the earliest.
Thanks&Regards,
P.Suresh
Samsung — 21 " TV Dead
SirThe Samsung TV has gone to dead position. Suddenly it stopped producing any video or audio out put. An immediate attention required.
VILAS JADHAV
panchseel colony, nr Laxmi Colony, Jarimari Nagar
Kolsewadi Kalyan(e)
Dist Thane, Mumbai
mob.---[protected]
I had purchased Samsung Microwave Convection Oven Model " M 183DN from Girias, Bangalore in September 2006. The paint from the bottom and the top from inside the oven has come out in flakes and no servicecentre is ready to come to Ooty for the repairs. I have a Television and a Refridgerator from Samsung . Inspite being a loyal customer for the company I am feeling cheated that with two years the ovens paint has started coming off.
You are requested to advice me on the future course of action
You are requested to advice me on the future course of action
HELLO,
LET US ANALYSE WHAT WAS THE OUTCOME OF THE ESCALATIONS BELOW. I GOT A CALL ON 12-JAN FROM GURGAON AND GOT ASSURANCE THAT MY CONCERNS WILL BE TAKEN CARE. THEN I ALSO GOT A CALL FROM MYLAPORE CHENNAI OFFICE WHERE VIDHYA CALLED AND INFORMED ME THAT AC WILL BE REPLACED IN NEXT 25 DAYS AS BEING THE PART OF THE NORMAL PROCEDURE. I AM REALLY SURPRISED THAT NO ACTIONS ARE TAKEN EVEN WHEN THE CUSTOMER IS VERY CONCERNED.
MY BIG QUESTION IS WHY THE AC CANNOT BE REPLACED QUICKER THAN THE NORMAL PROCEDURE?
ARE MY CONCERNS TAKEN SERIOUSLY AND ON TOP PRIORITY?
THE MORE BIGGEST CONCERN IS THAT NOBODY FOLLOWS UP PROPERLY TOWARDS IT’S RESOLUTION?
NO PROPER COMMUNICATION IS PROVIDED ANY POINT OF TIME? BECAUSE OF THIS I HAVE WASTED AROUND Rs.100 IN FOLLOWUPS CALLS SEVERAL TIMES.
AS I HAVE CHANGED TO NEW ADDRESS RECENTLY, I REQUEST YOU TO DELIVER THE AC TO THE NEW ADDRESS GIVEN BELOW:
SANDIP RAJ
DOOR NO:1, PLOT NO: 11, 2ND FLOOR,
6TH STREET, BALAJI NAGAR,
NANGANALLUR,
CHENNAI-600061
MOBILE# [protected]
AS DISCUSSED WITH VIDHYA I ALSO WANT FREE INSTALLATION IN NEW ADDRESS.
Regards,
Sandip Raj | Manager – Operations
WIPRO BPO SOLUTIONS
Phone :+ 91.[protected](M)
E-Mail: sandip.[protected]@wipro.com
Website: www.wipro.com
[protected][protected][protected][protected]
From: Sandip Raj
Sent: Friday, January 09, 2009 2:57 PM
To: 'support.[protected]@samsung.com'
Subject: URGENT: AC 1 TON REPLACEMENT_WORK ORDER#[protected]
Importance: High
Hello,
THANK YOU FOR SENDING A VERY DIPLOMATIC MAIL. THE MAIL SHOULD BE VERY PERSONAL TAKING CARE OF CUSTOMER’S REQUIREMENTS. I WAS AWARE THAT NO PROPER SERVICE WOULD BE PROVIDED AND THE SAME THING HAPPENED. FIRST SEE THE DETAILS OF THE AC:
WORK ORDER# [protected]
MODEL# AS12NAXTL
SN# A172PZBQ501975P
DATE OF PURCHASE:[protected]
DEALER: BALASUBRAMANIAM ENTERPRISES
THE WORSHOP LOCATED AT:
ALFA REFRIZERATION CO.
5A/12 KABILAR STREET AMBAL
CONTACT #[protected]/[protected]
TOOK MY AC ON 23-DEC-08 FOR REPAIR AND INFORMED THE DELIVERY IN 3 DAYS. 8 DAYS PASSED NOBODY BOTHERED TO INFORM ME REGARDING THE AC. I CALLED[protected] ON 29-DEC-08 AND INQUIRED.
I WAS TOLD THAT THERE WAS SOME PROBLEM IN COOLING UNIT. THE REPLACEMENT OF THE SAME HAS BEEN ORDERED AND AC WOULD BE DELIVERED IN NEXT 10 DAYS. I GOT A CALL ON 6-JAN-09 AND SHIVA TECHNICIAN FROM WORSHOP CAME AND TOOK THE AC INVOICE. TODAY I.E. 9-JAN-09 THE WORKSHOP PEOPLE DROPPED THE AC AT MY HOME WITHOUT DOING ANY REPAIRS AND TOLD THAT IT WILL BE REPLACED.
WHEN I CALLED SHIVA KUMAR(WORKSHOP) AT [protected] AND GOT NO PROPER TIMELINE FOR THE REPLACEMENT. IT APPEARED THAT EVRYONE IS TRYING TO PLAY SAFE GAME MAKING ME FOOL. I GOT PRASHANT’S NO WHO WORKS IN SAMSUNG AND IS INCHARGE OF REPLACEMENT. I CALLED HIM AT HIS MOBILE NO [protected] AND GOT THE INFORMATION THAT AC WOULD BE REPLACED IN NEXT 2 WEEKS. HAVE A DONE A BIG MISTAKE BY BUYING SAMSUNG AC AND WHY SHOULD I SUFFER BY WAITING ANOTHER 1 MONTH FOR REPLACEMENT? I ALSO CALLED CALL CENTER AT[protected] AND SPOKE WITH SUPERVISOR PRADEEP. HE TOLD THAT HE WOULD LOOK INTO THIS ISSUE ON TOP PRIORITY AND CALL ME BACK WITHIN 30 MINUTES. TILL NOW HE NEVER BOTHERED TO CALL ME BACK. THESE CLEARY REFLECTS
EXTREMELY POOR SENSE O[censored]RGENCY
NO PROPER COMMUNICATION AND COORDINATION
POOR CUSTOMER SERVICE
MAY I REQUEST YOU TO GET MY AC REPLACED AT THE EARLIEST? IMMEDIATE ACTION IS REQUIRED RATHER THAN RESPONDING A DIPLOMATIC EMAIL. I AM ALSO READY TO ESCALATE THIS ISSUE AT THE HIGHEST LEVEL IN SAMSUNG. SEEKING POSITIVE AND IMMEDIATE RESPONSE.
Regards,
Sandip Raj | Manager – Operations
WIPRO BPO SOLUTIONS
Phone :+ 91.[protected](M)
E-Mail: sandip.[protected]@wipro.com
Website: www.wipro.com
From: SUPPORT INDIA [mailto:support.[protected]@samsung.com]
Sent: Tuesday, December 23, 2008 3:17 AM
To: Sandip Raj
Subject: Re: Disappointed with AC after sales service
Dear Customer,
Thank you for patronizing Samsung product.
Without any prejudice we regret the inconvenience caused to you. We have forwarded your mail to our service department. Our concern person will get in touch with you shortly. Please bear with us till then.
For further assistance you may contact SAMSUNG Customer Contact Center at 3030 8282 or[protected]toll free).
Thanking and assuring you for best services always.
Customer Satisfaction Team
Samsung India Electronics Pvt. Ltd.
------- Original Message -------
Sender : sandip.[protected]@wipro.com<sandip.[protected]@wipro.com>
Date : Dec 23, 2008 07:37 (GMT+09:00)
Title : Disappointed with AC after sales service
Hello,
I had bought Samsung 1 Ton split AC AS12J on 20-sep-08. I have recently encountered a major problem on 18-Dec where the AC stopped providing cooling effect. I called Service call number[protected] on 19-Dec-09. After 4 reminders with follow-ups, service person came on 20-Dec at 12.15pm. He cleaned the filter and left telling that it is a COMPRESSOR problem and advised me to call[protected]. I called the customer care[protected] and logged complain on 20-Dec at 12.30pm. Complain number [protected] was provided. Again sending repetitive reminders by calling[protected] around 5 times, the technician contacted me on 22-Dec at 10.40am. He called from another customer care number[protected]. After rigorous follow up from them again, the technician came on 22-Dec at 3pm. He also left within 5 minutes without giving me proper explanation. When asked several times, he communicated me in tamil stating that somebody else will come in 2 days to look as this being a GAS LEAK problem. Even the AC has to be taken for repair for some days. I request you to answer my question below and act immediately:
· I have suffering a lot for the last 4 days without AC’s cooling effect, may I know who is responsible for that?
· If there is gas leak problem in AC, why the AC cannot be replaced immediately?
· When the proper communication is not provided by technician?
· Is this the proper service provided by Samsung?
I would like to escalate this issue at utmost high priority level. Resolution is expected immediately.
Please find the contact details for your reference:
New#14, Old#24, Panchmukhi Appts, Flat#7,
5th Main Road, Thillai Ganga Nagar,
Nanganallur, Chennai-61
Contact Mobile# [protected]
Regards,
Sandip Raj | Manager – Operations
WIPRO BPO SOLUTIONS
Phone :+ 91.[protected](M)
E-Mail: sandip.[protected]@wipro.com
Website: www.wipro.com
LET US ANALYSE WHAT WAS THE OUTCOME OF THE ESCALATIONS BELOW. I GOT A CALL ON 12-JAN FROM GURGAON AND GOT ASSURANCE THAT MY CONCERNS WILL BE TAKEN CARE. THEN I ALSO GOT A CALL FROM MYLAPORE CHENNAI OFFICE WHERE VIDHYA CALLED AND INFORMED ME THAT AC WILL BE REPLACED IN NEXT 25 DAYS AS BEING THE PART OF THE NORMAL PROCEDURE. I AM REALLY SURPRISED THAT NO ACTIONS ARE TAKEN EVEN WHEN THE CUSTOMER IS VERY CONCERNED.
MY BIG QUESTION IS WHY THE AC CANNOT BE REPLACED QUICKER THAN THE NORMAL PROCEDURE?
ARE MY CONCERNS TAKEN SERIOUSLY AND ON TOP PRIORITY?
THE MORE BIGGEST CONCERN IS THAT NOBODY FOLLOWS UP PROPERLY TOWARDS IT’S RESOLUTION?
NO PROPER COMMUNICATION IS PROVIDED ANY POINT OF TIME? BECAUSE OF THIS I HAVE WASTED AROUND Rs.100 IN FOLLOWUPS CALLS SEVERAL TIMES.
AS I HAVE CHANGED TO NEW ADDRESS RECENTLY, I REQUEST YOU TO DELIVER THE AC TO THE NEW ADDRESS GIVEN BELOW:
SANDIP RAJ
DOOR NO:1, PLOT NO: 11, 2ND FLOOR,
6TH STREET, BALAJI NAGAR,
NANGANALLUR,
CHENNAI-600061
MOBILE# [protected]
AS DISCUSSED WITH VIDHYA I ALSO WANT FREE INSTALLATION IN NEW ADDRESS.
Regards,
Sandip Raj | Manager – Operations
WIPRO BPO SOLUTIONS
Phone :+ 91.[protected](M)
E-Mail: sandip.[protected]@wipro.com
Website: www.wipro.com
[protected][protected][protected][protected]
From: Sandip Raj
Sent: Friday, January 09, 2009 2:57 PM
To: 'support.[protected]@samsung.com'
Subject: URGENT: AC 1 TON REPLACEMENT_WORK ORDER#[protected]
Importance: High
Hello,
THANK YOU FOR SENDING A VERY DIPLOMATIC MAIL. THE MAIL SHOULD BE VERY PERSONAL TAKING CARE OF CUSTOMER’S REQUIREMENTS. I WAS AWARE THAT NO PROPER SERVICE WOULD BE PROVIDED AND THE SAME THING HAPPENED. FIRST SEE THE DETAILS OF THE AC:
WORK ORDER# [protected]
MODEL# AS12NAXTL
SN# A172PZBQ501975P
DATE OF PURCHASE:[protected]
DEALER: BALASUBRAMANIAM ENTERPRISES
THE WORSHOP LOCATED AT:
ALFA REFRIZERATION CO.
5A/12 KABILAR STREET AMBAL
CONTACT #[protected]/[protected]
TOOK MY AC ON 23-DEC-08 FOR REPAIR AND INFORMED THE DELIVERY IN 3 DAYS. 8 DAYS PASSED NOBODY BOTHERED TO INFORM ME REGARDING THE AC. I CALLED[protected] ON 29-DEC-08 AND INQUIRED.
I WAS TOLD THAT THERE WAS SOME PROBLEM IN COOLING UNIT. THE REPLACEMENT OF THE SAME HAS BEEN ORDERED AND AC WOULD BE DELIVERED IN NEXT 10 DAYS. I GOT A CALL ON 6-JAN-09 AND SHIVA TECHNICIAN FROM WORSHOP CAME AND TOOK THE AC INVOICE. TODAY I.E. 9-JAN-09 THE WORKSHOP PEOPLE DROPPED THE AC AT MY HOME WITHOUT DOING ANY REPAIRS AND TOLD THAT IT WILL BE REPLACED.
WHEN I CALLED SHIVA KUMAR(WORKSHOP) AT [protected] AND GOT NO PROPER TIMELINE FOR THE REPLACEMENT. IT APPEARED THAT EVRYONE IS TRYING TO PLAY SAFE GAME MAKING ME FOOL. I GOT PRASHANT’S NO WHO WORKS IN SAMSUNG AND IS INCHARGE OF REPLACEMENT. I CALLED HIM AT HIS MOBILE NO [protected] AND GOT THE INFORMATION THAT AC WOULD BE REPLACED IN NEXT 2 WEEKS. HAVE A DONE A BIG MISTAKE BY BUYING SAMSUNG AC AND WHY SHOULD I SUFFER BY WAITING ANOTHER 1 MONTH FOR REPLACEMENT? I ALSO CALLED CALL CENTER AT[protected] AND SPOKE WITH SUPERVISOR PRADEEP. HE TOLD THAT HE WOULD LOOK INTO THIS ISSUE ON TOP PRIORITY AND CALL ME BACK WITHIN 30 MINUTES. TILL NOW HE NEVER BOTHERED TO CALL ME BACK. THESE CLEARY REFLECTS
EXTREMELY POOR SENSE O[censored]RGENCY
NO PROPER COMMUNICATION AND COORDINATION
POOR CUSTOMER SERVICE
MAY I REQUEST YOU TO GET MY AC REPLACED AT THE EARLIEST? IMMEDIATE ACTION IS REQUIRED RATHER THAN RESPONDING A DIPLOMATIC EMAIL. I AM ALSO READY TO ESCALATE THIS ISSUE AT THE HIGHEST LEVEL IN SAMSUNG. SEEKING POSITIVE AND IMMEDIATE RESPONSE.
Regards,
Sandip Raj | Manager – Operations
WIPRO BPO SOLUTIONS
Phone :+ 91.[protected](M)
E-Mail: sandip.[protected]@wipro.com
Website: www.wipro.com
From: SUPPORT INDIA [mailto:support.[protected]@samsung.com]
Sent: Tuesday, December 23, 2008 3:17 AM
To: Sandip Raj
Subject: Re: Disappointed with AC after sales service
Dear Customer,
Thank you for patronizing Samsung product.
Without any prejudice we regret the inconvenience caused to you. We have forwarded your mail to our service department. Our concern person will get in touch with you shortly. Please bear with us till then.
For further assistance you may contact SAMSUNG Customer Contact Center at 3030 8282 or[protected]toll free).
Thanking and assuring you for best services always.
Customer Satisfaction Team
Samsung India Electronics Pvt. Ltd.
------- Original Message -------
Sender : sandip.[protected]@wipro.com<sandip.[protected]@wipro.com>
Date : Dec 23, 2008 07:37 (GMT+09:00)
Title : Disappointed with AC after sales service
Hello,
I had bought Samsung 1 Ton split AC AS12J on 20-sep-08. I have recently encountered a major problem on 18-Dec where the AC stopped providing cooling effect. I called Service call number[protected] on 19-Dec-09. After 4 reminders with follow-ups, service person came on 20-Dec at 12.15pm. He cleaned the filter and left telling that it is a COMPRESSOR problem and advised me to call[protected]. I called the customer care[protected] and logged complain on 20-Dec at 12.30pm. Complain number [protected] was provided. Again sending repetitive reminders by calling[protected] around 5 times, the technician contacted me on 22-Dec at 10.40am. He called from another customer care number[protected]. After rigorous follow up from them again, the technician came on 22-Dec at 3pm. He also left within 5 minutes without giving me proper explanation. When asked several times, he communicated me in tamil stating that somebody else will come in 2 days to look as this being a GAS LEAK problem. Even the AC has to be taken for repair for some days. I request you to answer my question below and act immediately:
· I have suffering a lot for the last 4 days without AC’s cooling effect, may I know who is responsible for that?
· If there is gas leak problem in AC, why the AC cannot be replaced immediately?
· When the proper communication is not provided by technician?
· Is this the proper service provided by Samsung?
I would like to escalate this issue at utmost high priority level. Resolution is expected immediately.
Please find the contact details for your reference:
New#14, Old#24, Panchmukhi Appts, Flat#7,
5th Main Road, Thillai Ganga Nagar,
Nanganallur, Chennai-61
Contact Mobile# [protected]
Regards,
Sandip Raj | Manager – Operations
WIPRO BPO SOLUTIONS
Phone :+ 91.[protected](M)
E-Mail: sandip.[protected]@wipro.com
Website: www.wipro.com
Samsung — Dynamic Contrast Ratio : 30,000:1
Dear Sir/Madam,I have purchase a samsung LCD TV on Dt. 12.01.2008, what i observe in the front panel of the tv i saw Dynamic Contrast ratio is printed 10, 000:1 in stead of 30, 000:1. & the remote control of the LCD TV is different from the remote control picture shown in the manual book. the model no of the tv is:LA32A450C1. i feel i was cheat by M/S samsung cause i purchase it after seeing the dynamic contrast ratio from the catalog.
my address:
amit nandan mohanty.
c/o: sanjay ku mohanty
near vn college field
dhabalgiri
jajpur road
jajpur
orissa
Dear all
I bought a Samsung PLAZMA 44" TV, 2 months back on[protected]. Though I had not used any Samsung products.Since three weeks TV display went off. My complaint at Samsung service center on 10 th jan 09 was attended by a person to replace.But i didn'd get any feedback from there until this day on 23rd jan 09. Pls need solution as soon as.
thanks
krishna
for barbara fashion & design pvt ltd
[protected]
[protected]
TIN :[protected]
BILL NO.2798
complain no.[protected]
I bought a Samsung PLAZMA 44" TV, 2 months back on[protected]. Though I had not used any Samsung products.Since three weeks TV display went off. My complaint at Samsung service center on 10 th jan 09 was attended by a person to replace.But i didn'd get any feedback from there until this day on 23rd jan 09. Pls need solution as soon as.
thanks
krishna
for barbara fashion & design pvt ltd
[protected]
[protected]
TIN :[protected]
BILL NO.2798
complain no.[protected]
Samsung — puk blocked
Dear sirs,with respect I have to say that I am a new user of RELIANCE SMART GSM service blocked my no [protected]. My mistake has locked my sim.its displayed PUK blocked". what will i do. Plz give idea for me or let action that as soon as possible. my sim no[protected]
Thanking you
Dear samsung,
i am sure nowadays samsung hardisk warrenty services are very bad.i have a doubt, samsung is traying to stop thier services in india.
my experience was thus, i gave a hardisk 80 gb under warrenty in[protected]WORKORDER NO[protected], HDD SR NUMBER 352012FP339530, MODEL OF HDD SP0842N) for repairing to
authorised service centre in kerlala AMRUTH SOLUTIONS, 36/1607C, MARIYA COMPLEX, KANNANTHODATH LANE, ERNAKULAM SOUTH, but today is 27-1-09 around 1 month
your service center is telling they need more time.what a nonsense they are telling . i desided to file a case against samsung company.
PCLAND
BOVANS BUILDING
angamaly po
PIN 683572
MOB [protected]
i am sure nowadays samsung hardisk warrenty services are very bad.i have a doubt, samsung is traying to stop thier services in india.
my experience was thus, i gave a hardisk 80 gb under warrenty in[protected]WORKORDER NO[protected], HDD SR NUMBER 352012FP339530, MODEL OF HDD SP0842N) for repairing to
authorised service centre in kerlala AMRUTH SOLUTIONS, 36/1607C, MARIYA COMPLEX, KANNANTHODATH LANE, ERNAKULAM SOUTH, but today is 27-1-09 around 1 month
your service center is telling they need more time.what a nonsense they are telling . i desided to file a case against samsung company.
PCLAND
BOVANS BUILDING
angamaly po
PIN 683572
MOB [protected]
Samsung — unproportionate charges
I have recharged by cell phone on[protected] and after that i had called hardly 10 minuates local call and 1.30minutes std call to Delhi. today i, e[protected] my balance in the cell is nil where as i had recharged it with rs 100 on[protected].Kindly look into the matter and intimate my whether any one are tapping my phone and using it.
Regards
Aurnasree
Dear Sir,
I’m writing to you with lots of hope as I have been very disappointed with the attitude of servicing centre & in effectiveness’ of customer care Samsung India.
Just 4-5 months back I bought a DVD player. It developed some problem as it stopped reading DVD's. I called up service centre on 28/12/2008. I was informed that someone would be visiting me on 29/12/2008 & rectify the problem. The complain no. given to me was BP No. [protected].
None of them visited me till 1/1/09 neither did I receive any call from any service engineer. I followed up many times but nothing came to my help. Even the service engineer who attended on January 01 was not of much help as he said he would need to replace this DVD as it cannot be repaired. So he would visit us some other day to replace it or send some request to replace the set.
I have called numerous times to enquire about the status & I was regularly assured that It would be replaced soon. Infact, once I got a call from servicing centre that they are offering me some lower model as replacement which I refused.
Now it is over 40 days & I get this call stating that my request for replacement has been rejected & they would be repairing it soon. Which according to me is unfair & unethical. Also, it is against the reputation of Samsung to anything of this kind that too after 40 days of waiting.
My request to you is that kindly look into the matter & help me as I have been very disappointed so far.
Thank you.
Warm regards,
Umesh
Sector 14, Dwarka, New Delhi
[protected]
BP[protected]
I’m writing to you with lots of hope as I have been very disappointed with the attitude of servicing centre & in effectiveness’ of customer care Samsung India.
Just 4-5 months back I bought a DVD player. It developed some problem as it stopped reading DVD's. I called up service centre on 28/12/2008. I was informed that someone would be visiting me on 29/12/2008 & rectify the problem. The complain no. given to me was BP No. [protected].
None of them visited me till 1/1/09 neither did I receive any call from any service engineer. I followed up many times but nothing came to my help. Even the service engineer who attended on January 01 was not of much help as he said he would need to replace this DVD as it cannot be repaired. So he would visit us some other day to replace it or send some request to replace the set.
I have called numerous times to enquire about the status & I was regularly assured that It would be replaced soon. Infact, once I got a call from servicing centre that they are offering me some lower model as replacement which I refused.
Now it is over 40 days & I get this call stating that my request for replacement has been rejected & they would be repairing it soon. Which according to me is unfair & unethical. Also, it is against the reputation of Samsung to anything of this kind that too after 40 days of waiting.
My request to you is that kindly look into the matter & help me as I have been very disappointed so far.
Thank you.
Warm regards,
Umesh
Sector 14, Dwarka, New Delhi
[protected]
BP[protected]
I purchased Samsung Micro oven - CE1072L (S/N: 16307DAQ700056L) 3 months back. I discovered a big dent on the top cover of it which might have occurred during delivery to my premises. I requested them to replace the item immediately. For last 3 months Samsung support has done anything needful against the complain.
My experience says probably Samsung's support is the worst in this universe!!! Please believe me. I am not exaggerating. Their support number is not helpful. There is no escalation method by which you can reach a responsible person in Samsung.
Support group of this company is highly irresponsible. Even a local made company has a better policies and support ethics in place. Customer feedback in black and white just goes to their trash bin. Be aware of Samsung!!!
My experience says probably Samsung's support is the worst in this universe!!! Please believe me. I am not exaggerating. Their support number is not helpful. There is no escalation method by which you can reach a responsible person in Samsung.
Support group of this company is highly irresponsible. Even a local made company has a better policies and support ethics in place. Customer feedback in black and white just goes to their trash bin. Be aware of Samsung!!!
We had purchased Samsung Micro oven - CE1072L (S/N: 16307DAQ700056L) approx 3 months back. We discovered a big dent on the top cover of it which might have occurred during delivery to our premises. We requested them to replace the item immediately. For last 3 months Samsung support has done anything needful against the complain.
Our experience says probably Samsung's support is the worst in this universe!!! Please believe me. Their support number is not helpful. There is no escalation method by which you can reach a responsible person in Samsung.
Support group of this company is highly irresponsible. Even a local made company has a better policies and support ethics in place. Customer feedback in black and white just goes to their trash bin. Be aware of Samsung!!!
Quality of MNC's are OK but what matters is only SERVICE!!!
Our experience says probably Samsung's support is the worst in this universe!!! Please believe me. Their support number is not helpful. There is no escalation method by which you can reach a responsible person in Samsung.
Support group of this company is highly irresponsible. Even a local made company has a better policies and support ethics in place. Customer feedback in black and white just goes to their trash bin. Be aware of Samsung!!!
Quality of MNC's are OK but what matters is only SERVICE!!!
I purchased Samsung Micro oven - CE1072L (S/N: 16307DAQ700056L) 3 months back. I discovered a big dent on the top cover of it which might have occurred during delivery to my premises. I requested them to replace the item immediately. For last 3 months Samsung support has done anything needful against the complain.
My experience says probably Samsung's support is the worst in this universe!!! Please believe me. I am not exaggerating. Their support number is not helpful. There is no escalation method by which you can reach a responsible person in Samsung.
Support group of this company is highly irresponsible. Even a local made company has a better policies and support ethics in place. Customer feedback in black and white just goes to their trash bin. Be aware of Samsung!!!
My experience says probably Samsung's support is the worst in this universe!!! Please believe me. I am not exaggerating. Their support number is not helpful. There is no escalation method by which you can reach a responsible person in Samsung.
Support group of this company is highly irresponsible. Even a local made company has a better policies and support ethics in place. Customer feedback in black and white just goes to their trash bin. Be aware of Samsung!!!
I purchased Samsung Micro oven - CE1072L (S/N: 16307DAQ700056L) 3 months back. I discovered a big dent on the top cover of it which might have occurred during delivery to my premises. I requested them to replace the item immediately. For last 3 months Samsung support has done anything needful against the complain.
My experience says probably Samsung's support is the worst in this universe!!! Please believe me. I am not exaggerating. Their support number is not helpful. There is no escalation method by which you can reach a responsible person in Samsung.
Support group of this company is highly irresponsible. Even a local made company has a better policies and support ethics in place. Customer feedback in black and white just goes to their trash bin. Be aware of Samsung!!!
My experience says probably Samsung's support is the worst in this universe!!! Please believe me. I am not exaggerating. Their support number is not helpful. There is no escalation method by which you can reach a responsible person in Samsung.
Support group of this company is highly irresponsible. Even a local made company has a better policies and support ethics in place. Customer feedback in black and white just goes to their trash bin. Be aware of Samsung!!!
Customer satisfaction rating Customer satisfaction rating is a complex algorithm that helps our users determine how good
a company is at responding and resolving complaints by granting from 1 to 5 stars for each
complaint and then ultimately combining them all for an overall score.
Read more
Read more
61%
Complaints
18886
Pending
0
Resolved
11172
+91 89 3993 9899 [Customer Care]
+91 12 4488 2122 [Head Office]
+91 98 3502 2547 [The Mobile Villa]
2nd, 3rd & 4th Floor, Tower C, Vipul Tech Square, Old Golf Road, Sector-43, Gurgaon, Haryana, India - 122002
View all Samsung India contact information
I find it quite unfair and ridiculous that I have to spend money to buy a brand new oven because Samsung is unable to replace a part. Is this the way Samsung pushes us to boost their sales?