[Resolved]  Titan Eye+ — third class service of titan eye wear

hello

i am ray singh rana, i purchased one specs from titan eye+ ahmedabad, there was defect in lenses. i returned it back for repairing. till today i didnot get my specs ready from them. the all detail of my mails which i sent to them are as under. no reply till now from titan peoples.

how a company can treats a customer like this in this country.

please tell me.

br

rana

the mails i sent to titan peoples=========


dear sir/madam

i am waiting for your reply, but i think you people dont care for your customers. in next 2 days i am going out of delhi for 2 months and till now i dont hear anything form your company. i want my money back as soon as possible. now this is enough for me.

after 2 days i cannot go to your delhi showroom for any thing.

please reply me soon to avoid any problem between us.

br
ray singh rana
0091-[protected]

Note: Forwarded message attached

-- Original Message --

From: "ray singh rana" [protected]@rediffmail.com
To: [protected]@titan.co.in
Subject: Fw: Fw: Fwd: Fwd: Fwd: Fwd: Fwd: POOR SERVICE



Note: Forwarded message attached

-- Original Message --

From: "ray singh rana" [protected]@rediffmail.com
To: [protected]@titan.co.in, [protected]@titan.co.in
Cc: [protected]@titan.co.in
Subject: Fw: Fwd: Fwd: Fwd: Fwd: Fwd: POOR SERVICE

dear sir

i sent many mails regarding my specs problem, but till now i ddinot hear anything from your side, this case has now becoming a headache for me and i dont want to be sick just because of it.

if a company will need more than one month just to make on specs, than it is very shameful.

now i dont want my specs made from you, i want my billed money back ie around rs 8900, i will go to some other door for my specs.

please arrange to reimburse my money as soon as possible, and let me know pls.

i hope you will take necessary action on my request to avoid any type of misunderstanding between us.

awaiting for your reply.

br

ray singh rana
0091-[protected]



Note: Forwarded message attached

-- Original Message --

From: "ray singh rana" [protected]@rediffmail.com
To: "customercare2" [protected]@titan.co.in
Cc: "corpcomm" [protected]@titan.co.in
Subject: Fwd: Fwd: Fwd: Fwd: Fwd: POOR SERVICE


dear sir

today is 15th april, i submitted my specs on 8th april for repairing at rajouri garden showroom, till now i didnt hear any word from your peoples.

while on your customer receipt it is written, that customer will be informed in 3 days.

now you can judge your customer sewrvice by your self, how efficient is your company and peoples.

br

rs rana


Note: Forwarded message attached

-- Original Message --

From: "ray singh rana" <[protected]@rediffmail.com>
To: [protected]@titan.co.in
Subject: Fwd: Fwd: Fwd: Fwd: POOR SERVICE









Note: Forwarded message attached

-- Original Message --

From: "ray singh rana" <[protected]@rediffmail.com>
To: [protected]@titan.co.in
Subject: Fwd: Fwd: Fwd: POOR SERVICE









Note: Forwarded message attached

-- Original Message --

From: "ray singh rana" <[protected]@rediffmail.com>
To: titaneye+@titan.co.in
Subject: Fwd: Fwd: POOR SERVICE






awaiting for your reply

rs rana


Note: Forwarded message attached

-- Original Message --

From: "ray singh rana" <[protected]@rediffmail.com>
To: titaneye+@titan.co.in
Subject: Fwd: POOR SERVICE









Note: Forwarded message attached

-- Original Message --

From: "ray singh rana" <[protected]@rediffmail.com>
To: titaneye+@titan.co.in
Subject: POOR SERVICE






DEAR SIR

BY THIS MAIL I JUST WANT YOUR ATTENTION ON THE PROBLEM THAT I AM FACING AFTER BUYING ONE SPECS FROM YOUR AHMEDABAD SHOWROOM.

MY NAME IS RAY SINGH RANA, I AM RESIDING AT FARIDABAD, LAST MONTH I WAS IN AHMEDABAD ON A BUSINESS TRIP, THERE I CAME TO KNOW THAT TITAN HAS LAUNCHED HIS EYEWEAR SHOWROOM IN AHMEDABAD AND INDIA.

I VISITED THERE ON 12 MARCH TO MAKE MY SPECS, I CHOOSE THE FRAME OF FASTRAC M027BR3 AND GLASSES OF KODAK POLYCARBONATE INSTASHADE WITH ANTIREFLACTION AND ANTI SCRATCH COATING. (BILLED AMOUNT AROUND RS.9000)

THAY PROMISED ME THAT I WILL GET MY SPECS READY ON 16, BUT I GOT MY SPECS ON 18 MARCH EVENING,
FOR THIS I HAVE TO POSTPONE MY PROGRAMME TO COME BACK TO FARIDABAD.

ON 19 MARCH, MORNING I SAW THAT THERE WAS A SCRATCH MARK IN THE CENTER OF RIGHT GLASS, I WENT TO SHOWROOM AGAIN, THEY TOLD ME THAT THIS IS BY MISTAKE OF MAKING, AND I WILL GET IT BACK AFTER REPAIRING TOMORROW.

ON 20TH MARCH THEY CALLED ME AGAIN THAT THEY WANT MY VISIT AND SOME LAB TECHNICIAN WANT TO KNOW WHAT IS THE PROBLEM, I REACHED THERE AGAIN AND SHOWED HIM THE SCRATCH MARK, SAME DAY I HAVE TO COME BACK HOME SO THAY TOLD ME THAT THEY WILL SEND MY SPECS BY COURIER TO FARIDABAD IN 3-4 DAYS.

I AM SORRY TO SAY BUT I GOT MY SPECS ON 6TH APRIL. THIS TIME IO FOUND THAT ON LEFT GLASS THERE ARE 3 PATCHES ON THE PERIFERY OF LENSES, LIKE SOME COATING IS NOT DONE PROPERLY, I AGAIN CALLED AHMEDABAD SHOWROOM (MR FAROOQ), WHEN I GOT MY SPECS 1ST TIME THE LEFT GLASS WAS OK, THEY TOLD ME THAT THEY HAVE CHANGED BOTH GLASSES,

I ASKED THEM WHEN THE PROBLEM WAS IN RIGHT GLASS THAN WHY THEY CHANGED BOTH GLASSES, AND IF THEY CHANGED THAN WHY THEY DIDNOT CHECKED IT BEFORE SENDING TO FARIDABAD. TNHEY TOLD ME TO GO TO DELHI, (RAJOURI GARDEN SHOWROOM) TO SHOW THE PROBLEM, TODAY I WENT THERE, AND SHOWED THEM THE PATCHES

TODAY RAJOURI GARDEN SHOWROOM (MR SUHAIL AHMED) TOLD ME THAT THE GLASSES WE HAVE TO SEND TO LAB AGAIN FOR REPAIRING, AND I HAVE TO COME BACK FOR TAKING THE DELIVERY.

MY QUESTION IS THAT IF A CUSTOMER HAVE TO FACE SO MANY PROBLEM WITH SUCH A REPUTED NAME (TITAN) THAN HOW YOU CAN SURVIVE IN THE MARKET LIKE THIS IN SUCH A BIG COMPETITION.

TODAY I HAVE TO TAKE LEAVE FROM MY OFFICE AND TO GO TO DELHI FROM FARIDABAD I RENTED A CAR, AGAIN TO TAKE THE DELIVERY I HAVE TO DO SAME, WHO WILL BEAR THE COST OF ALL THIS .

PLEASE IMPROVE YOUR QUALITY CONTROL AND SERVICES TO AVOID UNNECESSARY HARRASMENT OF CUSTOMER.

I HOPE YOU WILL TAKE NECESSARY ACTION ON IT.

BR

RAY SINGH RANA
[protected]