[Resolved]  Vodafone — Most irresponsible Service

Sir,
My Name is Umakanth.T.
I am the hutch customer from past 7 years.
Now I am baring the numbers
1)[protected] post paid customer of vodafone
2)[protected] post paid customer of vodafone
3)[protected] prepaid customer of vodafone
4)[protected] prepaid customer of vodafone

1st problem:- regarding number [protected]
1)I am unable to receive the network from past two months and till date but still i am receiving the bill every month.
2)i had complained about this to the vodafone customer care [protected] from my prepaid number and they are saying me that they are unable to connect me to the post paid department.So i asked what shell i do for this.Then I asked them whether post paid and prepaid departments belong to the same Company are not.
3)When they reqired a connection they will come to us but when we want your service they are not at all bothered about that.
2nd problem:-regarding number [protected]
1)After seeing this all i want to disconect this number so i called the customer care and asked to disconect this connection.they said me to submit a letter in Vodafone Head Quarters in Chennai,Which is 42 Kilometers from where I stay.
2)When they want a connection they just say lot of thing about there customer care and lot of offers provided by them.And they will come to us where we stay but when we have problem why we should do this all...
3rd problem with [protected]:-
1)I had take this number from a shop near my home where i submitted all my documents of proof.
2)But after 2 days they had barred my out going calls
Reason:-That i did not submit my documents of proof
3)!st thing why they are selling there sims in all the shops they find.Why don't they sell in so called Vodafone shops.
4)This is very worst Why because i had given this number in my resume
and I missed all my job oppurtunites.
4th problem with [protected]:-
This Number I got from my friend.This Sim is Having Some lock system which I am unaware.So i tried and the sim was locked,so asking about PUK number.So i Did an other major mistake That is calling to vodafone customer care.This time a new surprise
1)welcome to vodafone customer care service
We had changed our IDr Flow of service for the BETTER CUSTOMER CARE Service
press 1 -->for the lose of sim and so on
press 2--> some thing..........
..

...

...
press 5--> for the PUK Number and so on
SO i pressed 5
Enter the mobile number so i entered the mobile number
it had said me the puk number of that sim.
I am So Happy by listening and tried that thats it Now MY phone Was Blocked Completely...........
Help Me Plzzzzzzzzz
I again i tried to speak with the custome care In this new IDRs sevice we can't speak with the customer care support people.
So i tried to reach the custome support people in a different way like complaing for the lose of sim
now it asked me to enter my moblle number
as per that i entered
asked for the conformation
i conformed it.
then again asked for the number
again i entered it
asked for the conformation
i conformed it.
finally i got a message like THANK YOU FOR USING THE CUSTOMER CARE VODAFONE................
Think...........
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Dec 2, 2016
Complaint marked as Resolved 
Verified Support
Apr 09, 2012
Vodafone India Customer Care's response
Hello Smarimuthu,

Please be assured that we are checking on the same. We will get back to you shortly with assistance. For further assistance, mail us at vodafonecare.[protected]@vodafone.com or dial 198(toll free).

Regards,
Vodafone Customer Care, Tamilnadu.
Complaint comments 

Comments

I am useing HUCH/VODAPHONE last 9 years, every month i recharge more than 500 ot 800 but last 2 days my phone not working (out going not working )i recharging 300RS also, but account shoving -, my No. is [protected]

with 2 days u do not anythings I disconnect with vodophone.

plsd dot possiable any thing

pls do it need ful

with regads

jayakumar
hi...
my sim card is blocked due to some pin code nonsense and it is asking some PUK code... i called vodafone 111 and got the puk code but wen they tell me to type in the new pin code i typed 0607 and i confirmed it but its still saying code error...please help...my mobile no is [protected]...
I am Mr.Baldev Wani, residing at Mumbai, i am the Vodafone Poatpaid service customer, my vosdafone mobile number is [protected] & [protected] . I am not using this number
.
Please my vodafone mobile service is stopped with my application or notice given this mail, Reasons from the company employees leave In job .
Thus i have decided to inform you about my problem. requesting u to help me as soon as possible. do needful to me.

Birth date:29/05/1957.

Name:Baldev Wani.

Vodafone(hutch) customer care — Irresponsible

Thank you Sir,
I am a Vodafone customer from the past 4 years. My plan is called the Hutch Student Plan, and the call rates are hutch to hutch - 30 paisa , hutch to other mobile and landline 1 rupee. I have a privilage to send 100 sms/day with 1 paisa rental per day. On 8th november 2009 i tried to send a sms but couldn send as it showed "message sending failed ". And this continued the next day. I called the customer care and lodged a complaint and they responded asking me to wait for 5 hours as they had some technical problem. But nothing have changed yet and today is 12th november. I may have called him around 10 times, and whenever i call the customer care i have always got a reply to wait for 5 hours. Sir i ask you to kindly see to this problem and do the needy.......
TO
THE PROJECT MANAGER
AIRTEL COMPANY
KOLKATA

SUB: INSTALLATION A TOWER

Respected Sir,
Most humbly I beg to state that I Mir Mohsin Ali s/o late Mir Faiz Ali of 3A Nawab Abdul Latif Street Kolkata 700016 under Taltala Police Station.
I would like to inform you that I am interested to installation a Tower at the roof of my Building is under legal construction and all the Documents against my Building are legal e.g. water tax, Building tax, and CESC bill etc. I can submit you a Xerox copies against each Documents that are true and legal. Which can help you during the coarse of my installation.
So please do the officially works as for as possible. I shall be oblige to you.





Yours faithfully
Mir Mohsin Ali



Note: Mobile No. # [protected]
Hi,

I had a vodafone connection, and due to poor service and network problem, i had lodged several complaints at the customer care and at the stores of vodafone mobile store, and i dint even get a positive response and even attempting to look at my complaints, due to network problems i had to face a huge amount of loss in my business, they used to regularly call me for the bills and when i used to complain about the poor network and service they used to hang up my call and sent a represntative at my door steps to collect money, and when i used to tell them about the complaint i have logged for they used to say its not thier business, and at last they send a notice at my door steps stating of a criminal offence of not paying the bills.

why should i pay bill for such a poor quality of service they provide. and will they pay back the loss i have incured while using the worst service they used to provide. i still kept on paying the bills on time, but still they did not even care of looking into the matter of the complaints i had lodged at their customer care centers, and when i asked for the list of records that i had registered, they say i had never lodged any complaints, the most ridiculous service providing company i have come across.
and at the end they send me a notice of harassment for not paying the bill. if they would have taken into consideration of the complaints i have lodged i would not have taken the step of disconnecting the service and rejecting to pay the bills.

I can only say this is most ridiculous company i have ever seen and all those people who are using such service please take strict action if you come across such problems with the service they provide.
This people are minting money by making fool o[censored]s by displaying attractive advertisments and sweet talks.

please help me in gettin the mail id of the ceo of the vodafone company so that they can know what reaction peole have towards the company.
I asked customer care to stop ISD sevvices to one of my phone No. [protected] around month back as i want to give that phone to someone from abroad to stay for 2-3 month here to monimise the expences.They assured me they did on sending sms CAN ISD to 111 i did that and they confirmed after month i come to know that services were not deactivated and my liability is keep on increasing.while sending letter to neraby vadofone customer care centre they didnot accept always come with new arguments.Pl.suggest how to come over this problem i have 7 vodaphone connection i m planning to surrender all in one short i think this is the only remedy.
Thanks Sanjay
[protected]
Hi Vodafone,

I am A.Vivekanand a customer with Vodafone for the past 3 yrs holding a Postpaid connecting my mobile # [protected] and a Addon # [protected]

I wish give my complaint to you on the service and offer provided by Vodafone to its own customer an ADD ON card which is a really happy thing and a sad ending for me. I got a selective mobile # choice which I have gifted to my wife.

This is by Vodafone called me through your Business promotion Sales personals, they informed that "Sir, your Mobile # is selected by Vodafone and we are providing an Add On Sim card, This is a limited offer only", they informed me to provide the ID proof, Address Proof and Photograph to avail this connect. I provided them the informed documents to the executive who had come to my office to collect it and he handed over the New Sim card and informed it will be activated in 24hrs. As informed by him to me the sim got activated and it us in use till 26.11.09 evening 19.35.

I received the first bill for Rs. 126/- for the first 11 days (30.10.09 to 11.11.09) and paid it by 21st to the Vodafone Store (K.H.Road).

Received a call on 24.11.09 informing by the Telecalling Executive from Vodafone (Vinod) that they are verifying the address provided by me and was enquiring that he required my presence at home to sign a form to confirm my residence. I informed him that this is not possible for me to stay at home before 9pm evening and I start to office at 8am morning the reason is I am working and I asked him to send the verification executive my office for the forms signature. He inform that he will be sending a person to office the next day (25.11.09).

Received a call on 25.11.09 informing about the same as the previous day call from Vodafone this time a Lady could not make a note of her name. I was not in a position to repeat the same information to her as I was in between many thing at work. I shouted at her and inform her to check with the person who had called on 24th to me and disconnected the line.

26th evening at 21-30 the mobile # [protected] outgoing is been suspended and the message inform to check with customer care when I tried to make a call.

I immediately tried calling the customer care @ 111 and a customer care officer started informing go to the Vodafone stores for this issue as verification is been failed. I inform him that the complete statement what had happened to me for the past two days and asked him provide the outgoing to be connected. But he was repeatedly telling one and only one thing is go to the Vodafone store to resolve this issue.

Loved to retain the Vodafone connection as provided an addon connection with mobile # as requested, but after this kind of service given to a customer holding a connection for more than 3 years and I will prefer to be with the same service provider, really screwed my happines in life.

My humble request, DONOT provide a ADDON card to your existing customer and make him feel sick of the service provider (VODAFONE)

I am not going to be a Vodafone customer from tomorrow as had a very very good and beautiful experience with you folks...

But one more request to you from your Ex-customer. NEVER DISCONNECT THE OUT GOING AT LATE EVENING so that the customer is in trouble and we are left with no option from you(Vodafone).

Regards,
Vivekanand A
[protected]
[protected]

Vodafone — Network problem & irresponsible customer care service

Hi

I am Sachin Arora, I am using two no. of vodafone

1) [protected] - Network problem- i called the customer care they were saying that my sim is not working properly so i need to change so i did the same & there the lady was saying that it will be activated in 4 hrs but its been 28 hrs its not activated yet.

i dont know what kind of customer care they provide, when i call the executive they say due to server problem we are unble to give any kind of help if they have so much long lasting server problem how they provide the INTERNET facility to their customer. I dont think we should rely on their network, its better to switch to the another brand which provide good service........

2) [protected] - SMS problem - I am getting lots of messages in a day & i have requested that i dont need any kind of SMS from them but still i am getting. Its the worst kind of customer care service i have ever got for any product.
Hi,

I am using vodafone in Bangalore, I had recharged for 119 which plan is 50paisa in all over India and 100 free sms per day. It was working for for 1st month (after complaint), Again it started charging for local sms 50 paisa per sms. Daily i am calling customer care, they are replying sorry it will be active with in 24 hours. I am using this number +91 [protected] from last more than 5 years. I was not expected like this. I dont know how Vodafone is behaving to the customer. No proper plan no proper work for helping customer. Everyday i am loosing minimum 15 min from my time against this plan talking with customer care, but still no result. I am really very surprised to see this kind of behavior of Vodafone, Now m blaming VODAFONE only even i used this network from last 5 year.
Please do the needful ASAP. and please do something which helps the customer care ASAP.

Thanks & Regards,
Sushree Kata
my name is rajinder kumar 92 rupee deducted in my account i call customer care not confirm right reason i talk dharmender vibhishan and raj dharmender told me you call isd no but not confirm isd no 2nd time talk vibhishan told me you activeted vodaphone service but not confirm which service my mobile no is [protected] raj told me isd call but not confirm isd no i check dail no 5052424 last call duration 15 second dharmender asked i am talking 900 second both customer care member talk very rudally pls action dharmender raj and vibhishan and return my 92 rupee in my account please reply quickly
my emailid [protected]@gmail.com
Most irresponsible Service
[protected][protected]
Dear Manager

Customer Care



I have requested to discontinue this number in Aug-09, because we shifted outside India and since when not using this number, when I requested your customer supprt executive he told me that this number either will converted in to pre-paid number and there will be no-charges or closed parmanentely.



However this number neither converted into prepaid nor its disconnected, and I am getting regular bill every month without using it. Still I filled the bill in Aug, Sep and Oct and have sent various reminders to close this connection, but no action has been taken so far.



Therefore request you to pls check my previous 6 months account statement where i have filled all the dues, and then close my account pls with immediate effect.



Thanks for your support.



with best regards


Narendra kumar sharma



FLAT NO-150 PLOT NO-4



SECTOR-7 HARSUKH APPARTMENT



DWARKA



New Delhi 110045


Relationship number 1.17467622
sir/madam, i am santosh mahapatra my mobile no-[protected] last to day i cal customer care minimum 7 to 8 times but i can't got any positive response from there side about my complain i am using last 1year in yr services in south, i happpy with vodafone service in south. but i am get this no newly in chandigarh, Behlana, but this is the worst services i m very much annoyed im not getting any colour id every call disconnected with in one minute i m very mental harrashed by customer care guys they are asking one thing repeatedly . pls suggest me as soon as possible naither i wiil complaint in consumer court because i recharged 800 rs with in weak .
costumer service is worst

I had been disconnected by saying that I had given an wrong address after a weak when I went to the office the attainder just talked like hell just in the way as rouge. And this is not the first time when am staying in Mumbai and I gave the address of Mumbai how can it change to Punjab and as so haw can the outlet give me sim card as there strict rules not to give sim to other state people..
Coustmer care at Vsahi
go to hell dogee
my friend entered wrong pin no of sim. so sim is locked it shows to enter puk no.
so what is my puk no.Or help to re open the sim.ASAP
My vodaphone no: [protected]
Dear Sir,


This is my second reguest. My number is [protected]. I re-charged with Rs.100/- I got only Rs. 65.00. I don’t understand every day my account has been deducted without any outgoing calls. This phone is used for only incoming calls. Please correct it whatever the problem and please stop deduction
without any outgoing calls. Please do
DEAR.
SIR YOU HAVE INTRODUCED A PLAIN THAT ONE RUPEE WILL BE DEDUCT WITH EVERY RECHARGE AND THOUGH YOU ARE GIVING 10 SMS . WHY FOR EVERY ONE THOSE WHO WANTS GIVE THEM. WHY TO OTHER. I DONT WANT THIS SERVICE.YOU ARE MAKING US FOOL BY GIVING TEN SMS IN ONE RUPEE . I DONT WANT YOUR TEN SMS THEN WHY MY MONEY IS DEDUCT .I DONT WANT THIS SERVICE
Hello sir My Name is Hansraj Mulchandani & My No. is [protected] I alredy submited my formalty on 23 feb.2010 but my no. is not started till now... Plz reply me fast because I am a bussiness man & i getting so many problams.. plz.. I requsting you plz do fast & reply me... Thanking You...
Manager conusmer services
vodafone
up (W)
I am regular vodafone customer my problem is with one vodafone customer who is making absurd messages using vodafone network with his/her phone no[protected] daily/repeadly inspite of warning messages given on this number from our other mobile.

please look in to matter.
thanking you
pcs
Sir,
I am Sanjay so Sh. Ajay Kumar residence of #1993, Rajpura Town, Distt. Patiala, Punjab. Holder of vodafone mobile noumbers...
1]--[protected]
2]--[protected]
Sir, when i bought the first noumber then they told me that i will have to bought one more vodafone nouber if i want to change my postpaid plan to change into prepaid plan, now i want to change my first noumber into prepaid but they are refusing to do so, and asking me to buy one more, as i already have two noumbers and i dont want to buy one more, but i want my noumber [protected], postpaid to prepaid then why your company refusing to do so, i have given my above nouber to all of my contects and in many resume...please understand my problem and alow me to change my number postpaid to prepaid...
many of my frinds also have vodafone connection, , , if your services are as much irresponsible then i will discontinue my number and also told to my friend to widraw your number...
Sir,
In the modern age of comption how your company can be as much irresponsible that your coustmers are suffring to much burden with you, why not your company stop buisness in all over india...dont feel bad, i am tense thats why i am saying this all...i am also sending this email to Manger of Punjab.
Hope you will solve my problem.

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