[Resolved]  Zuni - gold plated bangle — Defect in product

I bought this gold plated kada/bangle worth R.969/- from Zuni store in R-City, Ghatkopar Mumbai on Nov 21 and I was told that the bangle has a silver base with 24 karat gold plating with lifetime plating and crystals warranty. But within a week's usage the plating started to fade and copper was visible on the bangle. I went to the store after 2 weeks and they refused to give my money back. They were ready to polish the bangle again but no credit note or refund. When I showed the copper then they told me that it has less silver and more copper base. This is fraud and misleading the customer. I want my money back as I get better products at lesser from another brand.

Please expedite/take strict action against this store!!!
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Aug 14, 2020
Complaint marked as Resolved 
 
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    Zuni - gold plated bangle
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