Croma Complaints & Reviews

I ordered a phone on 30th October but it is still not showing in My account Recent orders and i'm unable to know the status of my order. Croma Customer care can you kindly look into it....

We had been calling at [protected] complaining for the faulty machine but it's really sad that there has been no action..only talks. We got assurance from [protected] that technician will come but that never happens.
I would request to replace it as it is under warranty.
Never expected such ignorance from croma though I am a local customer since years....

Order placed on their online store for a DELL Laptop. Full payment of Ts 64494 made. They then called that laptop is not available and told me to cancel the order on their online store. When I tried I found that it shows Invoice generated an no option to cancel !! Called them back - they said send an email to customer care. The email got a system based reply saying the "complain" will take 7 - 10 days !! This is no complaint !! They put up...

Doesn’t know how to take pre-booking. Doesn’t have the knowledge of products they are selling. They even gave me a wrong bill of what I ordered. And moreover, Worst Customer Care Service in the world. Customer Care Executive just hang up the call after making a hold of 1min. And it happend with me thrice in 10 minutes. I was a big fan of Croma but now, My perspective has been changed. This is all about Croma, Ansal Plaza, Greater Noida(UP)....

Laptop auto cancelled and refund not given even after 15 days.
Pathetic experience.

SLA002EC1432813...

Hi my nem is virag mehta
-204, kohinoor sagrila co-op hos soci,
morwadi pimpri-pune-411018
i was croma samsung tv but bill is no my email id
my [protected]@gmail.Com...

I ordered a Sony WF-1000XM3 Wireless Noise-Cancelling Headphones with the Croma gift cards on 27/10/2018 at 11AM, the order was successful with the 3-hour delivery. They said they will send me a confirmation email shortly, but the email never arrived.

Then I called the customer service, and with my consistent effort, I was able to talk to them after one hour of trying. Then the representative said I can't see any order, even...

This is regarding the purchase made on[protected] for an HP laptop at Croma Wakad Pune. I received an Old laptop with the manufacturing of Jun 2018. I had raised a complaint on Croma Customer care but did not receive any resolution. I do not want them to replace my laptop but at least replace the battery....

I had purchased Cromo HDLED on 23 Oct but still it is not installel....

I ordered an Amazon Echo Dot 4th Genreation on Wednesday, However, I have not received any confirmation on the Croma website or through email or SMS, also money has been deducted. there is nothing in my croma orders section.

Due to Croma's PATHETIC customer service, I'm not able to track if this order is confirmed or not or how will I get my money back.

I want my money back asap. This is Ridiculous that you guys...

This is regarding LED TV 55 inches Croma brand purchased by me last year.
I booked complaint that it is getting hanged. Your person came on 19th Oct, he said software problem and tried to resolve. I paid him Rs. 810.
Next day on 20th problem again occured. We called him, he said hardware problem and talk to service centre.
I called service centre, there I got reply that Board must be changed.
I told them to send...

I bought this product ilife robotic vacuum cleaner last month. I am not happy with this product and raised a request to return this request. After too many follow ups with customer care, I finally got below reply from customer care

"As per the telephonic conversation with you, we are extremely sorry to inform you that the change of mind is not acceptable, the product which was order and delivered is the same from our end.br...

I want to cancel my order.

orderid: SLA[protected]...

I visited Croma store, South Extension on 17/10/2020 and deposited the advance booking amount of Rs. 10, 000 for LG 70 inch TV. The next day (18/10/2020) they called me and said since this had already been billed at another outlet before me, now they will not deliver. They wasted my time in the first place in the store, while I had made up my mind soon after entering the store to buy the TV, by offering cash back and EMI options which took...

I made a purchase on 17 oct 2020 of Rs 61304.00/- (iphone 11 and mobile accessories). The amount has been debited from my account but there was no order confirmation. Tried to talk to customer service immediately but they were of no help. Said my voice is cracking and hung up the phone. I wasn't expecting such service from croma. Transaction details will be attached below for your perusal....

I have purchased a Apple earphone from Croma store on 14th Sep 2020 for @Rs 2400. The piece is on a one-year warranty with manufacturer . But with 2 days it’s not work any more
I have tried reaching their service-staff but no response. I am not satisfied with the repairs undertaken. Since the piece is on warranty and the problem is persistent, It was full manufacturer problems I request you to replace it with a fully-serviceable...

I had ordered a Realme 7 mobile phone on 13th October 2020 at nearly 12.30 a.m. The amount of 15, 009 was debited but the order was not placed. I had placed the order with ONE-DAY DELIVERY as it was to be given as a gift on the 15th. But the so-called TATA enterprise could not deliver it even after 3 days.
I have called their customer support nearly 10 times and mailed them my response 15 times. But whenever I get a call from them...

Frraud croma ac service center global aircon air conditioning sion charged us 3200rs then 10 thousand to replace coil for my croma ac i raised police complaint...

CROMA is worst in service providing.
First they missold the product and then deducting 2 emi for one fridge. Fraud service center...

Had purchased croma smart tv from sion croma in March 2019. Have 5 years of warranty on it.. Few weeks back the liquid was flowing on display of TV screen so technician told will get replacement. Inspite of repeated follow ups haven't received any voucher from on site croma so we are not able to go to sion store for replacement. Kindly look into this matter as we are not getting proper response from them...