Croma Complaints & Reviews

Dear Team,
Registered mobile no - [protected] - Shirish Doshi
I do have product warranty
And also would like to purchase additional warranty for another year or 2. Do let me know the costing for the same

The wash cycle in your inhouse brand does not work properly in fully automatic washing machine. The bucket and the clothes donot move even if there are less no. of clothes

Frequently get E6 error in spin cycle

Request you kindly look into this matter at the earliest

I purchase a LED Hitachi 4K SMART LD55HTS08U from croma store when i bought this product i have got all the deals while selling the guy also told me this LED is very good option to purchase also with warranty and all, . but after a month i am facing a problem in LED due to low processing while using Netflix or YouTube, then we call them for check and their is guy coming from hitachi who don't have any knowledge for a product that how to fix and he told my parents that issue resolved and software update. He's fixing the problem to call someone else and other guy guide him how to do it . Really disappointed on that time to hear that he doesn't have a Knowledge and he send from Croma for repair
Not only that after a 4 5 days problem is same low processing and Hang up starts in LED. then again i booked a complaint 2 times in croma Jalandhar store, i booked on your CSD department and they booked but no one coming after 2 times complaint .
In a covid times we not able to reached and also i hope no one is available in tis crucial situation times .
Now you guys can imagine how much times i switch on and take a feel of wow experience if their is plenty of problems in LED even though LED life better then plasma
2days back now LED Got blank only voice came and now huge line in their and also Patches are came, without any touching and neither used this LED .
I am cx of Croma since last few years but its a very disappointed and pathetic service, i am spending 50K value and worth nothing, i felt cheated and its just harsh, i think they just give me the box not a LED .
now i want to get it fixed this problem or replaced my product because this is not worth and non stratification for me . waiting for a positive response now (Billi's Picture also attached )

Navdeep singh
[protected]

I am writing to you to raise an issue about: Computers & Consumer Electronics

The issue that I have experienced was: This is to inform you that I own a Samsung Galaxy Note 10 Lite, I bought it on 29/12/2020. My phone has lost it's display in 20 days o[censored]se. The phone has not been damaged in anyway, I assure you. I have bought the phone from Croma Store at Goregaon, India. They are denying service under warranty. Please assist and get my phone repaired under warranty. I have attached the invoice herewith. Kindly assist in getting my phone repaired under warranty. Thanks and regards, Bhavik.

It occurred on: 25/01/2021

I need Croma to solve my phone's display under warranty

I look forward to your prompt response on this matter. I would like to keep a complete record of my case, so please reply back via this email account.

Yours faithfully,

bhavik c

Contact Number - [protected]

Serial Number: Invoice Number - SLA[protected]
:

unit 3a gurukrupa diamond premises, pt solictor road
malad east
400097

Hello Sir/ma'am,

Here I am complaining about the delay in delivering of ACs which I purchased from your adajan branch, Surat on the 21st of Jan by IDFC EMI and also gave a check for a down payment under the register number [protected], which is also clear on the 25th of Jan., As far as I know, your delivery policy is delivered product in 48 hours means 2 working days. But, yesterday on 28th Jan afternoon when I called on Corma's...

Hello,

I purchased a Samsung Refrigerator 386litres from Croma Nasik, College road on the 26th January 2021 and I was promised a timely delivery within 2 days that is on the 28th January, for which we made a full payment.

At evening on the day of delivery we called Croma on multiple occasions. The Customer care said they do not have any information regarding delivery and the store said the item is out of stock and they will try deliver within 8 days.

Now that is a false promise made to us so that we can buy from them an item they don't even have in stock. And now we are suppose to wait and keep a follow up with these people who didn't think twice before making a deal like this.

The only reason we bought the refrigerator from a store was so that we can get the same day delivery or a quick delivery as compared to the online stores but now we are at the hands of Croma.

And now the only thing we ask for is some professional behavior from the store and an exact date when the refrigerator will be at my doorstep. If they cannot do this, we like a refund.

Phone number of the Contact person in Croma

Amol - [protected]

I placed an order on 23rd for a Logitech g402 mouse order I'd :[protected] from croma online store and the product is to delivered by 25th Jan 2020. But they didn't delivered the product yet. Called customer care number multiple times but they keep saying invoice is not generated yet. they r making false promises to customers. Refund my amount ASAP lost trust in croma.

Briefing you to understand the issue, I am writing the details as desired by you.

I wanted to buy a Sony 55 inch OLED TV A8G model from CROMA because I thought being a tata enterprise croma can be trusted most. Unfortunately my experience has proved me wrong.
I am working as an assistant professor in Sagar university and my hometown in Indore. with no CROMA store in Sagar, M.P. I had contacted the CROMA store in Indore around Diwali 2020. Shiva from Store got me in touch with Jayesh and I was told they were out of stock of the needed product and the product is also not available at other branches . The price of the product told to me at that time was around Rupees1, 59, 000.

I visited the CROMA store in Indore during my hometown visit around new year on january 2nd 2021 and again the same thing was told that they were out of stock, only the display unit of the model was available priced at Rs. 1, 69, 990. I was further told by Mr. Jayesh and Brijesh at store that a discount between 15-18% would be given by the store very soon on the display model of A8G once the new upgraded model display piece is received and they would contact me soon. I requested if the discount can be given now I can carry the tv with me safely in car now as they were not going to give original packaging and were not taking responsibility of delivery of TV to Sagar, M.P.

on 5 jan 2021 I received a call from Mr. Jayesh from CROMA store, Indore ( contact no. [protected] ) saying that the display unit can be sold now and the discounted price of the SONY OLED 55 inch A8G TV was 1, 47, 266 rupees and there is 2 years extended warranty free with it. trusting CROMA personnel I paid 80, 000 online through my SBI account on 5th Jan as booking amount and balance amount 67, 266 was paid by my brother on 7 jan2021 through his ICICI credit card. my brother manish wadhwani received the tv from Store and transported it to me to sagar. On receipt of invoice I enquired why an amount of 11, 351 and GST on it reflected in invoice on account of 2 years extended warranty when it was told me its free. I received a reply that it cannot be shown as 0 rupees hence some part price of tv has been appropriated there actually it was free only. this was again a lie, manipulation and fraud as the warranty was given to me on charged basis and not free.

I was being told so far that discount ( between 15-18 % as told on visit to store ) on 169, 990 was being decided by store and TV price was around 139, 000, then why was it shown as 135, 915 was shown as tv price in invoice?

Then on contacting other branch of CROMA, I was amazed and shocked to know that the price of Display unit of SONY A8G 55 inch in system of CROMA was around 1, 34000-, 1, 35915 ( i dont know the exact amount as have no access to system of CROMA). and this is uniform over all stores of CROMA.

In invoice the price of TV may be shown as in system of CROMA I was being mis leaded with a different information and explanation every time. I purchased the display unit only because I was told I am being given 2 years free extended warranty so I was convinced of the parts security by CROMA for 2 more years other than initial one year hence even if tv was used for few months parts are secured for longer period.or else i would have gone for a new unused tv with competitive price in online sale.
how can something be free when the complete price of it is charged and added in price of TV and not even disclosed even on asking clarification? not only a wrong manipulated price of TV was told to me but a manipulated information was given to lure me to buy the display unit, which is equivalent to fraud with me.

now on complaining this to store manager Mr. Sumeet, he said that he apologizes and is ready to pay back the price charged on account of 2 years extended warranty and take back the warranty. This is not acceptable. I want CROMA to provide the product on system price of display unit of SONY OLED TV 55 inch on day of booking which should be a ethical practice to be followed in CROMA without asking and honour their word of giving 2 years extended warranty free in that very price.
Strong action be taken against the wrong doers to re- establish the faith that all Tata enterprises have earned through decades. I am very sorry that despite bringing the issue to the notice of store manager he has not been able to keep the word given to me about free warranty and ensure that system price of 135, 915 rupees as charged in invoice or 1, 34, 000 rupees what ever be the actual price in system on booking date for display unit be only charged from me and rest all is refunded immediately with apology.

I have recordings of talks with person dealt with me ( Jayesh and Brijesh
) and later with store manager ( sumeet) after coming to know the fraud
i expect an immediate corrective action in best interest of CROMA loyal customer.

We have purchased a Dell Laptop form your outlet in Anna Nagar, Chennai. The sales person Raj Kumar, who first enquired for the purpose o[censored]sage and our budget and suggested this model. ( Invoice copy is attached for your reference). We told him that it is a home system we use it for checking mails, video calls will be done due the pandamic conditions. Otherwise we will use ms office products like word, exce, presentations.

When...

In month of October'20, I purchased Bosch washing machine from NewTown, Croma Store (Chinar Park). Sale executive specifically told me Band promotion of 3000/- in form of ruepay card monthly 500/- for 6 months band refund will be available from Bosch. Believing him, I purchased the Washing Machine from the store instead of purchasing the same from Amazon/Flipkart, where cheaper price was available with HDFC card. NOW I am hearing I am not eligible for the Rs. 3000/- refund. THIS IS BREACH OF TRUST AND COMMITMENT TO CUSTOMER FROM CROMA.
Croma being reputed band, I did not expect this response.

Washing machine is under warranty. The drain valve remains open so machine does not go to next step. I had registered complaint about 6 months back but due to COVID situation it was not attended. But after lockdown they could have attended.
I registered same complaint again on 5th Jan2021 but still it is not getting resolved. I am following up but they keep telling me tomorrow technician will come. I am not able to use the washing machine and this delay is unacceptable.

I made a transaction of 49990/- on 12th January in croma store and the store reverted the transaction because they made a mistake and there was a misunderstanding about the product.
They said I will get the refund within 24 hours but kts almost 2 days and i haven't received my amount back.

I have called my bank and they said there is no refund initiated.

Please help me with this issue.

AC cooling not working properly.

Bought nokia 7.2 during july/Sept 2020.
Phone worked fine for few months but problem with camera and apps started showing up.
Gave to service twice but still the problem persists
Even the customer service is not responsive

As on online offer i had purchased apple watch on offer hdfc debit card but i can't able to view cash back point why so help me out from it soon

We have buyed a geyser in croma branch:l.b nagar we have brought the geyser but the man has not fitted we have buyed since 3 days ago
so please kindly respond register mobile number:[protected], [protected]

On 27th December 2020 we visited Croma at Lakshmi Mills Compound, Coimbatore for purchasing 4 Air Conditioners. When we asked for a good deal the sales person said that instead of giving discount, he will offer 1 year additional warranty for all the ACs to which we agreed. As there was some good cash back going on ICICI Card we requested them to split the bill into two.
Then they made two bills (which they didn't show us) and asked us to make payment. We gave them our Debit Cards and were charged Rs. 47729.50 and 51452.50 (after discount). When we saw the bill, we were surprised to note that they had just given Extended Warranty for 2 ACs. We pointed it out the mistake to which he still said it is for all 4. But when we pointed our the description which said 1 each, they said they will make separate warranty. Again they attached it to our bills and said it is OK now. We again suspected foul play and found that the sales person just made one more warranty and stapled it at the end.
Now again we pointed out the mistake and said such behaviour is not expected from a Tata Group Company. But the guy said he never said he will give extended warranty.
We are senior citizens and do not like when somebody tries to take us for a ride. So promptly asked them to cancel the transactions

Hi,

I was trying to place an order on Dec 2018 and I noticed that my gift card expired :( I understand it has a 12 month validity and I'm to be blamed but could not redeem this within the available date. But the amount is for Rs. 5000 which I consider is huge. Could I request you to help on this regard?

Gift card transaction code on Zeta is : 667021

Thank you
Tabish

We have purchased a Sony TV from croma and as soon as it was installed there was a green line on the screen of the TV. We immediately complained about the defective TV to Croma sales person and since then its 4 months CROMA and SONY and busy giving stories but the problem is not resolved. Several time they have assured of resolution and the SONY service center also took the TV but got it reinstalled without repairing. They also assured us of replacement of the unit buy it is not happening and they are just wasting time with some reason or the other.

Today Dec25, 2020, I purchased Sony Branded Bluetooth Headphones WH CH510 Black color from Croma, Sector 29, Gurugram. After Opening the pack, I noticed that Echo Cancel feature mentioned on the package does not give correct information and during voice call, I could hear my own voice. So wanted to return the product as I was not Satisfied but salesman refused saying product has been opened. I was still in Store and not taken the product...

I Have Bought an Air Conditioner ( Hitachi 1.5 Ton 5 Star Window Ac (Kaze Plus Raw518kudz1, Copper Condenser, White) ) From Croma on Friday (19-jun-2020).

My Order Confirmation Number Is[protected]. Paid With My Hdfc Credit Card on Croma.com Amount [ 28, 490.00/- ].

It Was Friday So There Is Offer That if You Buy With Hdfc Card Then You Will Get Rs.1500/- Cashback After 90 Days of Purchase, but There Is Now More Than 180+ Days, but I Didn't Get Any Cashback Till Yet.

After Followed Lot of Times in Croma Customer Care, There Are No Positive Response From Them.