Croma Complaints & Reviews

I have placed the Order online and the order Confirmation number is[protected]. I have selected Black watch. However, system have selected Black/blue, later I spoke with multiple people (Rohit, Rahul) and no one ready to change the invoice and send black watch instead of black/blue.

I am very surprised that being a TATA company, their technology is so poor that, they cannot even change the invoice or cancel the old invoice and raised new one. In this era of technology, this is a very simple process and can be fone by any small shopping company.
Later I spoke with Vishal on 22ndar and I have been promised that I will get full refund in 3 working days but I'm yet to receive the documented email that I will get refund in the same evouchers I buy watch or they will credit in my wallet.
Such a bad experience with a TATA company I ever had.
Name - Ashish
Mobile number [protected]

I got a Croma Gift Card. Due to Pandemic, I got stuck at my hometown and I couldn't do any purchase. Now Croma says gift card is expired. It is very sad that Croma is not ready to extend the expiry date even after sending so many mails. At least considering the Pandemic situation they should consider my plea for extension.

I made a purchase of lenovo ideapad 3 on 15-Aug-2020 by paying in full cash.
I noticed that the battery wasn't lasting for 2 hours in the first week. I wrote an email to croma and they said to visit us in store to get the issue resolved. I had been to my native place and couldn't make it early.
The Sales person and also the customer service desk person NEVER informed me about the Lenovo laptop Model No: 15IIL05, has battery issues, the battery backup is only 1.5 hours. which is pathetic, they asked me plug the laptop to the socket 24 X 7 and work why would i buy a laptop if i had to do so? I could work on a monitor. I hope this laptop amount will be refunded and will buy a better laptop in same or higher price.
Hope the trust i have in croma will be rebuilt.

Please we are still waiting for the e copy of the invoice as it was promised that the same will be mailed with in 24hrs of purchase.

Please arrange to get it mailed.

Thanks & regards.

SK Sharma

Mb : [protected]
Mail: [protected]@gmail.com

I am very disappointed with croma service and will be complaining after this on social media my BAD Experience with Croma and also with Consumer forum.

In sept 2020, I purchased VIVO V19 phone from Croma Malad west, next to Dmart, palm court building. Service executive promised Gift card for Rs.1000/- cashback, however said currently do not have one, so let us get the gift card, and we shall call you to come and collect your voucher. Also after that I came again for purchase of one more Vivo phone, on that also, I was informed that you will get Rs.500 gift card and we shall call you got both vouchers together and we will give you. I agreed again.
NOW its been more than 6 months, when I visited Croma, they are denying who commited what was commited, oh.. we do not have the vouchers now.. they again took my number and nothing happened.

CROMA IS A BRAND, BUT I HAD NEVER EXPERIENCED SUCH BAD SERVICE, NOT ONCE BUT TWICE, SUCH POOR AND FALSE COMMITMENTS.. DEFINETELY PEOPLE SHOULD KNOW ABOUT THIS AND SHOULD STOP BUYING PRODUCTS FROM CROMA.
I WILL MAKE SURE TO SPREAD THIS EXPERIENCE ALL OVER FACEBOOK TWITTER AND OTHER SOCIAL MEDIA PLATFORMS.

My contact number is: [protected]

Today's purchased fan was not rotating after instalation of it at its dedicated place.
Please arrange to repair/replace it as soon as posible.

Washing machine not operating as per programm, Taking water cycle more and not operating now

I have purchased Samsung SBS 700L RS72R5011SL/T refrigerator on November 21, 2020, under ICICI Cards EMI offer with order number Order no: SLE002EC1494012. As per offer, the cashback amount would be up to 20%(maximum Rs 20000). I have made the payment of Rs 78990. The cashback amount should be Rs 15798 as per 20% clause as I am not crossing limit of Rs. 20000, but I got Rs 6000 only. I raised a complaint with Croma customer care and they don't have answer to that, as they are keep saying that the cashback has been credited correctly as per offer. I have raised complaint via Resolver and INGRAM, but Croma didn't gave any satisfactory reply there and closes the ticket with wrong information that I haven't responded to them.

They are keep saying that as per terms and conditions, they have provided the cashback of Rs 6000, but it was nowhere written that the maximum cashback is Rs 6000. Every time, they are saying that the cashback is upto 20%, but there is no clause of that upto 20%.

Prodct ID 229571 purchased on 19th Feb from Croma Oberoi Mall was having problem, handing up, heating up, battery drowning and other. immediately from Purchase date. Have submitted to Croma on 28th Feb .

Request for replacement of product.

Also customer care person Sarita and her associate is very inadequate for support.

regards
Narhari Trivedi

Dear Team,

I recently purchased Croma 43 inch LED TV, but my TV remote is not working good.

It sometimes works fine and all of the sudden, it will stop working.

Please resolve my issue.

Thank you.
Ayyappa Reddy.
[protected]...

Hello

I have a service request running from the 24tg of January. These guys try again and again to fix my oven, but just mess it up more. Sooo...the temperature control knob was the only issue...now I have missing screws, loose panels, rotator not working aaand the main problem(temperature control) is not fixed. I just want an working oven...so how can I get a replacement?it's all still under warranty.

My complaint is pending from last 10 days but not getting resolution. The day when I purchased this washing machine after installation I am facing issue with machine but not getting solutions. Please help to provide the replacement of this product

Hi team,

I have purchased a washing machine from Croma on December 12 2020.
The cashback was to be processed within 90 days.
It as been 74 days. No cashback.
The customer care informed me that it will be processed by Feb end which is the 90 day period.
However, now the customer care executive says that 90 working days.
Please do not make false promises.
Invoice No: SLA[protected] Time Stamp: [protected]:19:24

I have brought All in one Hp desktop in chroma on October13, 2020.Now, I am not able to access my desktop, major prblm facing on the system is wireless keyboard. I am not able to navigate or click or make control key.
Can you please help me to resolve this issue.

I visited yr croma store of sarat bose road kolkata, for purchasing of samsung mobile A31. The person who attended us has told me about yr offer of 10% cash back on ICICI CREDIT CARD. As we have accepted yr above offer while purchasing the above mobile. When I have given my ICICI CREDIT CARD for payment, the person who attended us is not able to make sale invoice as per yr offer of 10% cash back. Disgusting...After spending an hour at yr store for purchasing mobile and lastly he told me that offer is not acceptable

There has been an issue from the time of purchase. Water vapour remains in the oven and leads to accumulation of water at the base below the glass plate.

I want to do service of water dispensier which i have take from gandhidham store.

I want to change the water filter and some another mistake is also going.

We start the back side switch the smoke is been coming

thanks
jayesh
[protected]

Hi Team,

I have received a card number and Pin from flipkart.
I have sent the same to [protected] number for getting Croma voucher, but i have received a message that " Wallet Card Already Added"
Could you please look into this

Hello,
I am from Surat.i want to compaint against one your employee
Name: Ravi Gohil, ADM, Adajan, surat.
I went Croma showroom for buy LED tv and as i confirm the model and going for payment the excutive ask him to enter password for further procedure but he didnt response to executive when executive again told him to enter password he scold him very badly infront of other customer and said him i am busy with another customer told your customer to wait.When i am told him to enter the password and complete the procedure he behave rudley with me and said " AAPKO ATTEND KRU TO KYA YE CUTSTOMER KO RASTE MAIN CHHOD DU" then i told him i am also your customer and waiting for more than half an hour for your password procedure.I want to complaint against him and want that croma should take action against this type of employee who is harm fir croma's repuatation and further business opportunity..I personaly will not buy anything from croma in future if we have to tolerate this type of behaviour..

Company is not sending invoices and orders to customer once after successful order confirmation. They simply wasting customers valuable time and cancelling the orders without customers acceptance. I, Anand Kumar Gone, simply wasted my valuable time by making order on www.croma.com. The reason for order cancellation mentioned by croma backend team via call is order amount paid via gift voucher is not accepted or not valid and thats why they are not sending invoice and orders to customers and making order cancellations, which i believe its false and rediculous. Here iam attaching the success message of purchase orders details which has order id and mode of payment as gift voucher. If reason mentioned by customer executive is true, why web portal allowed customer to make a payment with gift voucher? Simply company and its customer executives are making us fool and wasting our valuable time. I need product to be delivered to me as per promised details as mentioned in order confirmation message.