Croma Complaints & Reviews

I purchased fridge, model - Voltas Beko FF 470 liter vide invoice no. SLA[protected] dated 22.03.2021 from O.P. Road, Vadodara
Technician came on 24.03.2020 for installation only after contacting croma shop. Technician stated, it will be replaced or repaired. I contacted executive seller of croma shop who completed procedure for purchasing, but no positive response. No one contacted from forma shop. It is very difficult for me. Many items are getting rotten/destroyed. Holi festival is near. Kindly resolve problem immediately. Failing which I will have no option left except legal action.

Ashok kumar, mob. [protected]

My name is Raghul.E.B. Last week i bought nikon Dslr D3500 (dual lens) from Croma phoenix mall, Chennai on March 17, 2021. I didnot receive the complementary dslr bag which comes with my dslr package. I was asked to come after 7days. Today(24th March) they called me to recieve the bag. But i didnot receive the Nikon dual lens model bag and inturn received Canon single lens bag. I am very saddened by the response i got. i invested huge amount in buying the product at your showroom. i am very much disappointed. The trust i had in croma got reduced very much.

I have placed the Order online and the order Confirmation number is[protected]. I have selected Black watch. However, system have selected Black/blue, later I spoke with multiple people (Rohit, Rahul) and no one ready to change the invoice and send black watch instead of black/blue.

I am very surprised that being a TATA company, their technology is so poor that, they cannot even change the invoice or cancel the old invoice and raised new one. In this era of technology, this is a very simple process and can be fone by any small shopping company.
Later I spoke with Vishal on 22ndar and I have been promised that I will get full refund in 3 working days but I'm yet to receive the documented email that I will get refund in the same evouchers I buy watch or they will credit in my wallet.
Such a bad experience with a TATA company I ever had.
Name - Ashish
Mobile number [protected]

I got a Croma Gift Card. Due to Pandemic, I got stuck at my hometown and I couldn't do any purchase. Now Croma says gift card is expired. It is very sad that Croma is not ready to extend the expiry date even after sending so many mails. At least considering the Pandemic situation they should consider my plea for extension.

I made a purchase of lenovo ideapad 3 on 15-Aug-2020 by paying in full cash.
I noticed that the battery wasn't lasting for 2 hours in the first week. I wrote an email to croma and they said to visit us in store to get the issue resolved. I had been to my native place and couldn't make it early.
The Sales person and also the customer service desk person NEVER informed me about the Lenovo laptop Model No: 15IIL05, has battery issues, the battery backup is only 1.5 hours. which is pathetic, they asked me plug the laptop to the socket 24 X 7 and work why would i buy a laptop if i had to do so? I could work on a monitor. I hope this laptop amount will be refunded and will buy a better laptop in same or higher price.
Hope the trust i have in croma will be rebuilt.

Please we are still waiting for the e copy of the invoice as it was promised that the same will be mailed with in 24hrs of purchase.

Please arrange to get it mailed.

Thanks & regards.

SK Sharma

Mb : [protected]
Mail: [protected]@gmail.com

I am very disappointed with croma service and will be complaining after this on social media my BAD Experience with Croma and also with Consumer forum.

In sept 2020, I purchased VIVO V19 phone from Croma Malad west, next to Dmart, palm court building. Service executive promised Gift card for Rs.1000/- cashback, however said currently do not have one, so let us get the gift card, and we shall call you to come and collect your voucher. Also after that I came again for purchase of one more Vivo phone, on that also, I was informed that you will get Rs.500 gift card and we shall call you got both vouchers together and we will give you. I agreed again.
NOW its been more than 6 months, when I visited Croma, they are denying who commited what was commited, oh.. we do not have the vouchers now.. they again took my number and nothing happened.

CROMA IS A BRAND, BUT I HAD NEVER EXPERIENCED SUCH BAD SERVICE, NOT ONCE BUT TWICE, SUCH POOR AND FALSE COMMITMENTS.. DEFINETELY PEOPLE SHOULD KNOW ABOUT THIS AND SHOULD STOP BUYING PRODUCTS FROM CROMA.
I WILL MAKE SURE TO SPREAD THIS EXPERIENCE ALL OVER FACEBOOK TWITTER AND OTHER SOCIAL MEDIA PLATFORMS.

My contact number is: [protected]

Today's purchased fan was not rotating after instalation of it at its dedicated place.
Please arrange to repair/replace it as soon as posible.

Washing machine not operating as per programm, Taking water cycle more and not operating now

I have purchased Samsung SBS 700L RS72R5011SL/T refrigerator on November 21, 2020, under ICICI Cards EMI offer with order number Order no: SLE002EC1494012. As per offer, the cashback amount would be up to 20%(maximum Rs 20000). I have made the payment of Rs 78990. The cashback amount should be Rs 15798 as per 20% clause as I am not crossing limit of Rs. 20000, but I got Rs 6000 only. I raised a complaint with Croma customer care and they don't have answer to that, as they are keep saying that the cashback has been credited correctly as per offer. I have raised complaint via Resolver and INGRAM, but Croma didn't gave any satisfactory reply there and closes the ticket with wrong information that I haven't responded to them.

They are keep saying that as per terms and conditions, they have provided the cashback of Rs 6000, but it was nowhere written that the maximum cashback is Rs 6000. Every time, they are saying that the cashback is upto 20%, but there is no clause of that upto 20%.

Prodct ID 229571 purchased on 19th Feb from Croma Oberoi Mall was having problem, handing up, heating up, battery drowning and other. immediately from Purchase date. Have submitted to Croma on 28th Feb .

Request for replacement of product.

Also customer care person Sarita and her associate is very inadequate for support.

regards
Narhari Trivedi

Dear Team,

I recently purchased Croma 43 inch LED TV, but my TV remote is not working good.

It sometimes works fine and all of the sudden, it will stop working.

Please resolve my issue.

Thank you.
Ayyappa Reddy.
[protected]...

Hello

I have a service request running from the 24tg of January. These guys try again and again to fix my oven, but just mess it up more. Sooo...the temperature control knob was the only issue...now I have missing screws, loose panels, rotator not working aaand the main problem(temperature control) is not fixed. I just want an working oven...so how can I get a replacement?it's all still under warranty.

My complaint is pending from last 10 days but not getting resolution. The day when I purchased this washing machine after installation I am facing issue with machine but not getting solutions. Please help to provide the replacement of this product

Hi team,

I have purchased a washing machine from Croma on December 12 2020.
The cashback was to be processed within 90 days.
It as been 74 days. No cashback.
The customer care informed me that it will be processed by Feb end which is the 90 day period.
However, now the customer care executive says that 90 working days.
Please do not make false promises.
Invoice No: SLA[protected] Time Stamp: [protected]:19:24

I have brought All in one Hp desktop in chroma on October13, 2020.Now, I am not able to access my desktop, major prblm facing on the system is wireless keyboard. I am not able to navigate or click or make control key.
Can you please help me to resolve this issue.

I visited yr croma store of sarat bose road kolkata, for purchasing of samsung mobile A31. The person who attended us has told me about yr offer of 10% cash back on ICICI CREDIT CARD. As we have accepted yr above offer while purchasing the above mobile. When I have given my ICICI CREDIT CARD for payment, the person who attended us is not able to make sale invoice as per yr offer of 10% cash back. Disgusting...After spending an hour at yr store for purchasing mobile and lastly he told me that offer is not acceptable

There has been an issue from the time of purchase. Water vapour remains in the oven and leads to accumulation of water at the base below the glass plate.

I want to do service of water dispensier which i have take from gandhidham store.

I want to change the water filter and some another mistake is also going.

We start the back side switch the smoke is been coming

thanks
jayesh
[protected]

Hi Team,

I have received a card number and Pin from flipkart.
I have sent the same to [protected] number for getting Croma voucher, but i have received a message that " Wallet Card Already Added"
Could you please look into this