Croma Complaints & Reviews

I have ordered a phone through croma . and the company didnt deliver the product on time. I had to cancel the order because of delay in time. But now they are not processing my cancellation request.

I have cancelled the product on april 24, 2020 for the order id[protected], its being more than 23 days long, i have not received the refund. So worst service provide by croma. When i will get the refund?. I have contacted customer care service many times. But no useful response received still. I have received the mail on may 8 saying that there was a service request created for my complaint by mentioning this number sr[protected] and is promising that i will get refund in 5 to 7 days. But at the time of writing this mail (May 17). No refund has received.

I had bought a voltas room cooler from croma store on 14.5.17 (Transaction number slf02a[protected] with extended warranty of 2 years. Recently the swing stopped working. The worst part is that same problem happened last year as well for exactly the same reason which should have been sorted last time only. I tried to contact the voltas customer care number [protected] on 1.5.20 but i was asked to call back after 3.5.20 as no executives were available due to covid crisis. I called again on 7.5.20 but the result was same. I tried launching an online complaint to voltas service.com on 9.5.20 but the site was down due to lockdown. I finally managed to launch an online complaint to voltas on 11.5.20 (Request id [protected]). The company person visited my house four days later on 15.5.20. After checking my product he advised to replace a part but advised me to take approvals from croma first. I immediately sent them a mail. I called croma customer care on 16.5.20 where i was told that the product is out of warranty. When i told them the sequence of my complaints and inability to contact voltas due to covid i was told that i should have contacted croma instead of voltas. Please tell me as a customer how am ia supposed to know that i have to contact croma first when i had purchased a voltas product. I was also told that despite nationwide lockdown croma customer care was fully functional and i should have contacted them earlier. My request to speak to someone superior was also denied citing limited staff. I would want them to replace the defective part and also replace the part that is leading to this problem again and again

Dear croma,
This is to bring into your kind notice that we have purchase one dakin split ac and one canon printer with 2 year extended warranty; but both the machine are not in working condition details are mentioned ;
1. Dakin ac is not cooling; it has gas leakage issue.
2. Canon printer is not giving any print.
Ac details are:-

Dakin ac; this is ac is not working. It’s not maintaining the temperature as we require (There is a cooling issue).

Bill number :- sla[protected]
Date of purchase:[protected]
Warranty :- extended 2 year on site warranty

Cannon printer details are :-

Bill number :- sla[protected]
Date of purchase:[protected]
Warranty :- extended 2 year on site warranty

I have tried to call you on given number that is[protected] but i was unable to get through to you.
I would request you to please send an engineer to get it fix/repair asap.

Note:- as this ac and printers have 2 years on site warranty both bills have been sent to your registered email i’d.

Name & address:-
Name:- mr. Rajeshwar pramod
Address:- l-313, vivek vihar, sector-82, noida 201301

I can be contacted on ;
[protected]- narender kumar
[protected]- r p sir

Boat

Not calling

This complaint is regarding order no[protected] placed on croma website for home delivery. I had ordered a jbl wireless bluetooth headphones and they have accepted the order. During lockdown its understood that delivery is possible. There is no problem for me to wait. But they change the mode of shopping without even bringing to my notice. I am worried that since i have already paid the huge amount, anyone can collect the order in my name. But i have all the required proofs. Ill attach below

Hi - i have 2 croma gift cards which seem to have expired, i got them both as a gift from a. Friends who is in india.

I moved out of the country and do not stay in india and hence was unaware of the timeline and hence could not use them in time.

I want to now re activate my cards and would like to use them asap now.

I am mentioning my gift card numbers below :
[protected]
[protected]

For any correspondence, you can reach me at [protected]@gmail.com or call at +[protected] this is a hong kong based number.

Kindly help resolve asap.

Sir,
I have brought Mobile on 19th Dec 2019 on 0% interest for 6 months EMIs of Citi bank Credit Card and as per EMI Schedule I should be pay 2333/- monthly but I am paying around 3300/- monthly.

Kindly resolve my query.

As i am switching on the tv its just showing smart tv logo on the screen and in 10 second the tv is turning off. The tv is turning black in few seconds. This is my 3rd time purchase of croma tv. I have purchased croma smart tv 2 times before also and both the time it has turned faulty in few months of purchase and now even this tv is not working within few months of purchase.

My croma led not working i have facing problem..

I have placed a mobile prepaid order cancellation request on 13th of April.But no one is replying to my mail nor is the customer care helpline effective.I paid through my credit card if the refund doesn't return to my account on time I will be charged.I need the cancellation and refund initiation to be processed immediately

I have purchased Iphone 11 from Croma sector 12, Dwarka on 2nd November and paid through HDFC card. I was told that i will receive 6k cashback in 120 days and I haven’t received yet.
I can add even after 130 days now, I haven’t get my cashback in my account.

I had ordered a smart phone on 12th april 2019 with the option of home delivery by 21'st april (It was the only option for my location in bangalore). And i got the first invoice as home delivery. But the next day it turned to store pickup without my consent or prior notice.
I would like croma to resolve this and get it back to home delivery as i can't engage in store pickup. Home delivery was the only option available at checkout...

I have purchased a samsung tv from croma whitefield innvoice number sla[protected]. I was ready to pay full amount for the tv but the salesman forced me to pay with axis bank credit card with interest free emi option. I was told that the interest part will be credited back. He also said that there is a cashback offer and i will get rs 6600 cashback in 45 days. It is more than 3 months and still i have not recieved any cashback. Even they have charged emi every month with interest. They forced me to take interest free emi which was fake and cheated with cashback promise of 10% this is absolute cheating innocent customers. I am attaching the innvoice here.

I received a bill invoice from croma kurla when i purchased this laptop on may 20 .But on the bill there is no service tag number without which dell wont provide me any customer support. Croma helpline won't receive my calls.

I have made a purchase from croma a lenovo laptop, pf168v3q, according to croma representative. It has 1 year warranty and i came out of the store, after 7 months it started creating issue i decided to sell it on cashify so executive came amd told its out of warranty. As per lenovo website croma representative cheated on my by showing that warranty is 12. Months left but it wal preactivated. Now laptopt is not working proper as it seems like opened earlier used when found non functional, was refurbished by croma and re sold to me.

Bought an iron from croma with extended warranty service, which needed to be replaced due to some issues. Then received new same product, but when that product also got issues then at the time of fixing, i was charged with service charge and that service charge is not being reimbursed by croma saying extended warranty is expired at the time of product replacement.

This was not informed during first purchase and during replacement also.

This seems to be the money earning business in such a way... By selling defected item and expiring extended warranty at the time of replacement.

This needs to be heared as not enough information is provided at the time of purchase. And now service charge is not getting reimbursed.

महोदय जी नमस्कार
मैं आपसे निवेदन करती हूँ कि मैंने आपके croma store Nirman Vihar, Delhi से दिनाँक 20 अप्रैल 2018 को एक chopper with all accessories लगभग रुपये 2200/- का खरीदा था
जो कि 6 या 7 महीने में चलती हुई मोटर जल गई
अब मैं आपसे अनुरोध request करती हूँ कि मेरे में एक नई chopper खरीदने की क्षमता हिम्मत नही है मेरा आपसे हाथ जोड़कर प्राथना हैं आप अपने croma स्टोर से मोटर ठीक करवा देवे
मैं आपकी regular customer हूँ और मैं East of kailash croma centre में ठीक करवाने गई थी यह Centre मेरे घर के पास है, मै संत नगर ईस्ट ऑफ कैलाश में रहती हूँ
यह मेरी मम्मी ने मुझे बैसाखी पर Gift किया था जो की मेरी मम्मी nirman vihar में ही रहती हैं
यह product warranty में है अभी, मैं croma centre east of kailash में गई थी ठीक करवाने, उन्होंने कहा है कि नया product लेने पर 210/-रुपए का discount मिलेगा
में आपसे यह कहना चाहती हूँ कि warranty सिर्फ़ लिखते है या किसी को देते भी है
आपसे request हैं आप मेरा product ठीक करवा दीजिये आपकी मेहरवानी
इस mail को अति आवश्यक समझा जाये आपसे उम्मीद रखती हूं कि आप कुछ अच्छी तरह से न्याय करेंगे
भवदीय
sheena maini
[protected]

I purchased an o'general asgg18cgta 1.5 ton 5-star inverter split ac from the croma store at e-150, saket road, saket, new delhi 110017, on 16th february 2020.

Through croma, the ac was finally installed by a technician from the authorised o'general service centre in manglapuri, on 7th march. The technician who came to fit the ac did a very sloppy and careless job. Firstly he made a large jagged hole on the side of the machine, and then he installed the fixing plate about two inches incorrectly, without aligning the ac to the hole that had been cut in the wall. The wall cutting was done exactly as marked by an experienced mason, and even when the people present pointed out to inshat ahmed that he was fitting the ac without aligning it to the hole - the mason was standing there ready to make any cutting adjustments - the technician took absolutely no notice of what they said and hurriedly went ahead with this dreadful fitting. He said he was in a hurry to go somewhere else. This means that the ac does not fit neatly - it is sticking out from the wall and there are pipes clearly visible inside the bottom of the ac! These facts can be clearly seen in the attached photographs.

After i complained about the large jagged hole in the side of the ac, another technician came on 11th march, and replaced the piece of plastic that had been broken. However, they did not fix the incorrect positioning of the ac so that it fits flush to the wall. It looks horrible, and is a dreadful example of how an ac should be fitted! even the wires on the compressor outside look a mess.

This faulty installation is not acceptable. The fact is your technician did a very sloppy job and did not instal the ac correctly. I am raising a serious complaint about this and demand that the ac be correctly installed. please see the attached photographs.

Please treat this matter as urgent. I purchased the machine for my mother’s bedroom - she is nearly 91 years old and having removed the earlier one, she is now without an ac.