Croma Complaints & Reviews

I have raise the complaint with croma center for repairing symphony cooler as on 15 may 2020 this product was under warranty till 23 may 2020 & due to the lock down i have received the email from the croma team they will provide the services once the situation will be normal. But when i called as on 05 june 2020 to the customer care they said your complaint has been closed & our team has provided resolution to you.

While from the croma team no one has called me & no issue resolved & now they are saying that your warranty has been expired.

Kindly help to resolve this issue.

Mob no - [protected]
Name - khateeb choudhary
Order no[protected]
Invoice no - sle002ec1254329
Service request no: sr[protected]

I have recvieved hitachi inverter ac with tampered packaging on 24th may 2020 (Images enclosed).

The packaging was torned out and the cardboard was pulled apart. There was no seal, the packing was done by an ordinary tape which itself was torned at several places.

I was not accepting the order at the time of delivery, but the delivery person told me to raise complaint at customer care or email at customer care, then my return request will be raised.

After rigirous continuous follow up with the customer care, ac was picked up after 6 days. (That was too annoying and tested patience)
As per customer care, same model of ac was no more available in croma stock, i was assured of the refund within 3 days.

There is no notification on the process of my refund as of now even after 6 days. The customer care knows nothing. I did not even received any email/mesg from croma regarding the process of my refund.

Kindly help me to process my refund by today eod.

It already been 12 days i have been tortured. Service from croma is pathetic.

Kindly get my refund processed as soon as possible and try to help my issue.

Strick action to be taken against croma - cheating customers under section 415 & 420

I ordered for a sunflame auto-ignition stove through tata cliq which is croma's online shopping portal on may 11th 2020. I have still not received the product. They are timelessly delaying the delivery. They promised delivery on multiple dates in the past but delivery did not happen on any of the promised dates. We raised multiple complaints with croma and tata cliq but nothing resulted in a resolution. We are fed up with their poor service as the same happened earlier for a different order also.

I want the product to be delivered immediately without further delay.

I bought AC from croma store in Dec 2019
But due to some issue i went my home town,
When i came today and called service man from croma to install it, when he opend the box the outdoor unit is scraped and alredy used . Crome cheated me .

WE HAD BOUGHT SAMSUNG FRIDGE FROM KEMPS CORNER CROMA OUTLET ON 15.05.2020. BUT STILL NO PERSON HS COME FOR DEMO. THE COMPLAINT WAS GIVEN ON 16.05.2020 for fridge refrigerator not working after that several complaints were given but all in vain.
Till date the person has not come.
Kindly look into the matter ASAP or we shall return the fridge.

I have viven service request on 25 th may 2020 to service center by phone. My service request no del250520ew00107. Your service center is not giving proper response.

Hello sir,
I purchased hitachi ac on 25th of may from croma preet vihar outlet and got delivered on 26th of may. The staff ensure me that they would send the technician to fix the ac within 48hrs after the delivery of my product. But today it’s 3rd of june more than a week didn’t received any service from croma.. They send two so called technician who told us it’s very difficult to install it ac so u do one thing, open a carton and start at ur end... This kind of service provided by so called reputed brand..

Sir i need ur help regarding this matter.. Because we r facing lots of problem because of this harassment..

Waiting for ur fruitful revert..

Thank you

Dear sir i m customer of croma beacause i have purchase two vego cooler but problem is that i have all ready complaint my cooler in croma in march 15 so comapany send engg in my home. He repaired my cooler & second day same problem start. Second time is come & he charge 100 rs for parts. Next problem is same i have all ready no of calls croma & onsite warranty but there is no response pls look into the metter.

Purchase date 2-4-2019
Brand vego coller
Mobile no [protected]

Invoice no: sla[protected] time stamp: [protected]:02:43

Till no: 7 created by: petati vinay kumar

Customer
Name: sanjay.
[gf]plot no 15 second floor sail colony, bapuji nagar near life spring hospital bowanpally

Products:
Item code item description tax code qty. Rate amount
216623 vego d/cooler 55l maxima (I) 6v/5v 1.0000 11390.00 10592.70
Hsn/sac :8479, installation required : n, demo required : n

Delivery type : home delivery, delivery date and time:[protected]:00:00

191220 2yr ongo ew-room coolers - 10k - 15k 6v/5v 1.0000 999.00 999.00
Hsn/sac :998729, installation required : n, demo required : n

Delivery type : home delivery, delivery date and time:[protected]:00:00

Total amount.: 11591.70

Reminder #3
It's been a while i have logged my 2 requests regarding the fault in refrigerator but i haven't got any revert from croma executive asking about the problem.in this time of lockdown you cannot provide services door to door but kindly give us a call and assure us that the issue will be solved soon
My issue regarding refrigerator is its been over-cooling for many days now also it makes some cracking sound within
The leibherr refrigerator was bought on 27th feb from croma bhandup west and it was deliverd on 11/12th march
Customer name - sanjay r gajjar
Contact no. [protected]
Further details you would find on your system
Kindly revert back asap

My croma gift card expiring today. Spoke with executive from croma who assured that all the cards expiring during lockdown will be auto extended for 3 months. But when i am trying to purchase online today, i am not able to purchase as it says the card is expired. Note that the original validity of card till today, that means i am not able to do purchase based on original expiry. And i did not get any extension on expiry date as promised on call. I am stuck in ahmednagar city for last two months because of lockdown, where there are no croma stores so could not physically visit store to utilise it.

I have refused split ac delivery from croma kondapur hyderabad branch. Tried to call branch several time but no pickup of phone. Please refund the amount for offline purchase of haier ac. I have refused ac due to croma delivered an online ordered and immidately cancelled ac to my home. I thought it's haier ac delivery from offline store and allowed in my society. My contact number is [protected]. Please provide refund for haier ac asap.

Hi. This is prasad. I purchase voltas topload washing machine in croma, kukatpally.
Invoice no:sla[protected]
Its no tworking an error will come e22. Allready i will rise complaint in one month back but till date the issue is not closed. Many more times i will call to customer care. But no use

I had placed a order with the order no:[protected] o[censored]sha maxx air 40 cm 3 blade pedestal fan (Blue) on 30-may-2020 which is scheduled to be delivered on 1-june-2020 but after tracking it online there was no updation in status of the order and after enquiring about it, i came to know about the unavailability of it and also that my order is put on backend which was very disappointing to know as online it clearly shows that due date is 1-june-2020 for my pincode. The product continued to show as available for purchase on their website till now after i placed my order, which proves that the product was not out of stock when i placed the order after i placed the order, and therefore delivery of the product was within the control of croma retail. Yet there has not been any valid justification from the company till date.

Hi team,

Im really upset with your croma service and your product. I have booked one week back (24th of may 2020) samsung a/c with full cash on card payment. Delivered the a/c on 27th of may 2020. But today only electrician came for installation for a/c. But in that a/c there is 4 to 5 scratches in that indoor a/c. Im was wait for more than 6 days but this issue. There is no proper responce in the showroom. Kindly initiate the right person and check the a/c and please change the a/c or return back the a/c to croma and refund the amount.

I was bought the a/c in mountroad croma chennai.

Regards,
Karthick rao d
[protected]

Invoice no: sla[protected]
Mobile n. [protected]
We have purchased lloyd ac from croma store ramanthapur hyderbad branch on 25th may 2020, they are not responding for installation. It's been almost a week but installation is not done. We were planned to purchase another ac from same store but due to bad response from croma and lloyd service. We were purchased lg from bajaj and same phase installed next day of purchase date.

I would like to return my product as is it is not needful for us.

I request to croma team to collect my product as i would like to purchase product from bajaj

Regards
Prashanth
[protected]

Croma voucher expired requested to renew them on it as due to covid not able to redeem as shops are closed they say it cannot be renewed

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Purchased o general 1.5 ton ac from croma preet vihar store for rs. 55000/- on 23 may’20. The staff confirmed that they have 5 of 1.5 ton o general ac in stock and promised delivery next day on 24 may’20 at our residence. We followed up with customer care everyday until yesterday 27 may’20 on the pending delivery but all they said that the service request has been registered and we will be contacted shortly.
Today, on 28 may’20, i again called customer care to follow up on the pending delivery and they informed that the ac is out of stock and we should purchase an alternate brand from their store. It was shocking for us and we immediately visited the preet vihar store to check availability. The same suggestion h as been made to us today to purchase an alternate brand. The practices of the store and the organization are highly un-ethical and unprofessional.in this scorching heat, we have been patient for 7 days waiting to hear from croma on delivery but there is no better solution being provided to us.

I had ordered a whirlpool 1.5t ac on 19th march which was delivered on 4th may (Delayed due to covid lockdowns). When installation person opened the product, the indoor unit has body damage. However, it is 29th may and there is no response from croma on replacement.

Hi Team we bought Voltas air conditioner in ramantapur branch on 20.05.2020 in store:
They delivered the product on 22.05.2020..
We are calling continuously to branch manager daily he is telling will send person for installation.But till now we didn’t receive any communication from Voltas.

1-low cooling problem.
2- wire burning smell after compressor cut.
3-motor shaft is having a excessive play & some oil stain on the motors.
4- two days back ac compressor got tripped and whole night compressor not responded.
I have taken extended warranty of 2 years that too a replacement warranty.

But never received any response from them.

Complaint raised on 14th april.20