Croma Complaints & Reviews

I purchased this product (E-faber hood tratto plus bk ltw 60) on[protected] from croma aundh pune and still i have not received it.
Every time i call them they just say we will update you and still we have no updates. I have already paid them full money and they promised to deliver in 2-3 days. They not resolving my issue and they have no idea about the product....

I have brought six Croma Gift Cards online worth rupees total for 8500/- in the year 2019.

The first order was placed in the Jan 20th 2019 for rupees 5000/- and subsequently I have ordered gift cards for the remaining amount i.e 3500/-

Denominations and Cards Value are below:-
1 card worth rupees[protected], 3 cards with rupees[protected] and 2 cards worth rupees 1000/-(2000)
Total worth of 8500/-br...

This is in regard to an order i place with croma store located in ansal plaza, greater noida (Up). The order was placed on 15th december and full payment was made against invoice number sla[protected].

I was promised that it will be delivered at my home address within 4 days as the stock is available in mumbai warehouse.

I also called your customer support number on 24th december and requested them to file...

Customer name: sagar kumar
Billing address: flat no b 702, sushma urban view, gazipur road, dhakoli, zirakpur (Pin code - 160104)
Reg. Number: +91 [protected]
Company name: croma
Company outlet: infiniti retail - tata group
Outlet address: chandigarh - sec 22b - a080, chandigarh 160022 (Region: chandigarh-04)

Date: 28/12/2019

1st reminder (28 days) from date of issuing complaint...

Hi, I was ordered an item on 1st December 2019 to my address. Actually I am new to croma, I have purchased an item worth of 6999 Rupees. I doubted about serviceability to my address so I have called customer care and asked when will you ship my item? they said expected delivery date is 8th December so please wait until the last date. ok, meanwhile I have checked about the status of the order like shipped or any other details but still nothing....

My croma tv is not working since last three or four days, when i start my tv which is i using connecting with wifi the error showing me "this action is not required" and my multiscreen system (Mirror screening) is not working properly, so how can i use my tv. Please help me as soon as possible. And send a technician to solve my problem which is given u.. As soon as possible...

How your company delivery new led tv in plastic bubble rape. Who responsible if have received damage by delivery
Requesting you to give me in mail we have delivery tv in bubblerape dt 14/12/2019
Any damage will be reponsible by your side.
Invoce no-sla[protected]
Item no-217897

We have attach the photo of led tv packing...

I have made a purchase of mobile phone under the friday(HDFC) cashback offer from the croma store on 16/08/2019. As per the terms cashback should be credited on or before 16/11/2019.
No official mails or notifications given on the delay still now. On cross verification they are saying its technical fault.
Insufficient customer care service also transferring calls through 3 members....

This is osama ansari ([protected]@gmail.com) i have purchased a samsung a20s phone from croma rcity mall ghatkoper. Inspite of giving all the details that i will be taking this phone abroad as a gift for my family member also specifying the country and strictly assuring about the sim issue, they sold me the product by saying there wont be any problem in using abroad sim and now after coming here i am facing sim issue and embarrassment of...

My mobile was given to the chroma jp nagar outlet for repair on monday (25/11/2019), it had only small scratches as per they had mentioned on the receipt. After 5 days they are telling your mobile had liquid in inside and also if open the mobile for repair then you have to pay for physical damage also. I have purchased so many expensive things from them. Cooler, washing machine, mobiles, etc
My mobile is in warranty, they are making...

On 17_nov, 2019 i have paid amount of 13208.06 via google to croma j p nagar, 2nd phase, bangalore, karnataka. The amount got deducted from my account but croma billing person said its not received but when contacted to google pay they said amount has been refunded back to merchant. So croma has to provide the amount or process to my account and its been 10 days i have not receive back, on calling the toll free number they are telling we...

On 31st march 2019 i had purchase a new mobile phone vivo v15 pro from croma infinity store, faridabad store at 0% emi scheme. As per the selling terms, croma would be charge 1500 rupees extra from customer for avail 0% interest scheme at product value through emi and after the completion bank would be release 1500 cash back directly in customer account. Now croma is not ready to pay cash back offer to consumer because everything was verbal....

I have ordered a moto phone to vallikavu, Kerala.. But after one day the order is placed the deliver changed to store pick up in Karnataka..
Resolve this asap.Order no:[protected]
And the order was received by the website on 19th November 2019.
I tried to cancel the order... But couldn't find a way to do it. And the customer service is soo bad...Respond fast...

I have purchase faber chimney 90cm from rajkot croma on 18th october 2019 invoice number sla[protected]. I was waiting for my product to be delivered till now also not getting reply from store or customer care.
7th time i called customer care still not received any reply from anyone!!!
Neither customer care nor store manager responding me.. Please take a look in this matter in immediate basis otherwise i am going to take legal...

I brought led tv in the month of may 18th 2019 and yesterday i try to switch on tv it was getting on and off so can u please send some one to repair that and the address is below and billing name is krishna nanjappa brought thru emi i expecting to repair as soon as possible.

Ranjan kumar
#2 banugodu
Bharathipura, thirthahalli
Shimoga 577432
+[protected]...

We have purchased the croma washing machine on 31st may 2019 from croma store gurgaon.

It started giving problem from beginning of october.

The first complaint was logged on 2nd october, 2019 complaint no del 021019fs00064, which was resolved 12th october, 2019. The problem was that the machine was not draining out the water after the washing in entire process. The time taken to resolve the complaint took 10...

Sir,

Inspite of our regular follow up regarding issues related to complete stop of cooling of refridgerator there are non reply/not satisfactory reponse given by croma co and libherr.
New refridgerator purchased on[protected] and delivered on[protected]. Colling stopped by refridgerator on[protected]. I was complaint lodged on[protected]. Technician came to visit on[protected] at my home and given report to company...

On 20th October 2019 I bought a laptop Lenovo s540 15inch 1tb Hdd & 128gb ssd model from Croma Karol Bagh Pusa road on 10.30 pm From Sales Executive Akshay & product manager Tasleem . On the very first tym when ue sales executive opens the product and switch it on for the very time the screen or display starts blinking majorly . But ur sales executive told me that its just a minor issue which takes place in all Laptop when startes for first...

I have ordered a kettle in croma. I got the product of kettle from croma very late of more than a month. I have ordered it online. By that time of delivery the price is completely reduced. The difference in price is not given.

There is also a free item for that product at the time of delivery.

Even that free item is also not given

I have contacted many times to croma customer in this regard but...

Hi,

I would like to submit my complaint against chroma borivali and customer care. My sony bravia tv has been delivered on 6th and i was being informed that it will be installed on the 7th. After repeated calls they have kept on saying that it has been escalated and they shall ensure sending the person today which i don’t see happening. Falls commitments....