Croma Complaints & Reviews

I was looking out for a washing machine and a new croma branch was opened at siripuram, vizag as such i have visited the branch last week and enquired about the different companies and models available.We choose to go with IFB a 6.5 kg machine and have processed the loan formalities.
Yest[protected] we again visited the stores to pick up the washing machine and was suprised to note the following:
1.The product that we are looking ws not avbl.in stock.
2.I hv take HDFC consumer electronic loan and my permanent address is different from my delivery address, for which ur stores manager says as per rule we cannot deliver the item to the palce where we are staying but will deliver to the address mentioned in the aadhar card(permanent address).
3.Mr.Sundar ws again explained about the place we stay but he ws not bothered about the customer just mentioned that we cannot deliver due to policy matter.
4.The dly is a samll issue, but why ws it made a big issue and lot of argument took place and finally we were to return back.
5.We have picked up the washing machine from another stores without any hassels...

Is this the way a consumer is to be treated, we have wasted a lot of time going to croma stores several times and finally was denied the product that we want to purchase.

I am sure that u will be loosing a lot of customers due to such inefficient staff and insane policies, my humble request is to pls enquire on the issue and see that the customer is given importance and that too during such hard times.
Your have spent a lot of money and put up a world class showroom but the entire system in the stores confusing and not customer friendly.

This is the experience which i had and its quite disturbing.

Regards.
asok konda
[protected]

Store executive shown me the lg fridge with 4 star rating at 13990 however the delivery came with the 3 star rating product. I returned the product

My laptop is not working since 20th july morning. It doesn't even on. At first i thought it might be due to low battery. So i put it in charging, but it doesn't on even though putting it in charging.
I bought it on[protected].

I face problem since after 2 week of purchase bajaj cooler from croma ahmedabad.
It doesn't work proper, fins doesn't move properly and cooling not ok, i tried a lots of time croma help line number [protected]
But i didn't get any help from this number, all time busy number, very poor service i am not satisfied with the service and don't want to purchase any products from croma.

Complaint date 24-june-20

Sr[protected]

Purchase symphony new cooler its not working water leakage problem

Approx 10 times call customer care and mail to customer support

No revert or call received from croma & tried to call customer care they said kindly wait will revert

How much more time they required worst and pathetic response from croma once you purchase product from croma no one help or support

I regret buying anything from Croma.We have purchased water pureit purifier from Croma Andheri West opp. Infinity Mall.

with additional one year warranty from Croma with no fault from our side water purifier got faulty within 6 Months of purchase when the technician came from Croma he started asking for Rs 1800 to fix the fault. Why I need to pay when purifier comes with one year warranty since last 4months my pureit water purifier is down.

Croma as given me a 500rs e-gift voucher which as expiry date till 01/09/2020 but today i applied that voucher for buying some product in croma.com but it telling card expired how is this possible y they r providing expired card as gift. I'm so stressed bcoz of croma's foolishness.

Dear sir / Madam
This is regarding my purchase of phillips juicer HR1863 done on 05 feb 2020.The juicer stopped working within a month as it blasted while extacting the juice due to which the parts from the running juicer fallen here and there in the kitchen which was very scary situation .As once this kind of thing happen any one can get fear o[censored]sing the same product.On requesting phillips service centre asked for Rs1000/- which i paid as the service boy refused for repairing. but he left all the screws untight which i saw after he left the my house .The juicer is still not working.I would like to request to croma to kindly get the product replaced as soon as possible as doctors had adviced juices as a diet for my mother who is 70 years old but no one is listening neither croma nor phillips i bought the product on 5 th feb and i am writting mails from 19th march to both croma and phillips

I have buy a samsung handset a70 on 29.8.19 and i having a screen issue in 5.7.20 so i have submitted my handset to croma in warranty to repair and there is no damage will submitting my handset i have taken all pictures but after 2 days i got a call that ur screen is damaged. I have complain so now croma people are informing me that already ur screen has damage, my question why didnt u informed while taking handset while making jobsheet. Why after 2 days. Also i have tell to repair on paid basis i will pay bcoz i need on urgent basis 10 days are still gone i didnt receive any call that ur handset is ready. Very very slow service and bad experience with croma also complaint raised with gharakshuraska. Be alert while buying any thing from croma and also dont buy any other policy or insurance they didnt give any claim while any damage or issue will there. While in warranty they will tell this dosnt cover in insurance. While selling all things are included

I have purchased one plus 7 mobile phone in nov, 2019 from croma store, phoenix mall, lower parel in which i am supposed to get cash back of rs. 2500/- in next three months from the date of purchase.
Unfortunately i have not received any cash back yet in my account.

Invoice number:sla[protected]
Created by raju sabale

The request < sr[protected]> is open with the relevant team regarding the cash back offer for the product " one plus 7 6gb+128gb buy i have still not received any call or email from regarding my issue.
Every time they said pending with relevant team.

I received a message from croma on 7th jul 20 that my order has been dispatched by cts awb no. Ban[protected]

But till now i am not able to track the same.
And now in the web site it only in the order received status.

When i ordered it was assured that the delivery date was 6th jul 20.

I am now started feeling that you are cheating on me, what is going on please respond, i have called the customer care several times but not clear response.

Pl don't push me to lodge police complaint or resort to legal action.

I like to cancel my order, because of wiating it for more than 10days.. And still the product is in warehouse where i booked on 29.06.2020 to till date.. No traction.

We have paid for refrigerator and got a damaged product. We ordered for replacement. Even after covid relaxations are made, we are yet to receive update. Daily update is we get from this that they need 24 hrs. For amost a week, getting the same update. We paid for product a month earlier. They are not accountable and no proper response is provided. Not even ready to refund immediately. They say refund would take 20 days to 1 month. Very disgusting

The croma store in sion promised to call me when the repair centers are open. They said it would open in a week and they give me a call and i had to drop the product then. Even though i requested that the product be kept with them and it would be fine to take as long as it required. They denied my request saying sir it will sit here only. To decrease their workload they imposed an extra trip on me. There is no croma experience anymore. I specifically told them warranty would end in august if possible keep it with you so at least it will stay in warranty. All i feel now is that it's more than a month and they are actually waiting for my warranty to expire. They provide false information as well. Its strictly given on the box that its 2 year warranty. They say check their computers it's only one year.

I bought a samsung galaxy tab a but i didn't tear the seal and no scratches but they are saying no we won't take the tab we bout for 20, 000. The tab is hanging and slow storage. But please concentrate on my problem please please give fast suggestions

I came to croma Kukatpally, ordered 1 lakh product for one of my known person. I done with payment. I gave primary customer has Hira, primary registered mail is my mail and number only. Then lockdown cames products not delivered. After sometime I got to know that he is a thief. So I cancel the product, I mailed many times to croma to Cancel and I do not have an option to come croma to say all this because of lockdown, Am struck at my home town. After few days government give some options to open shops only. I got a email that your products delivered. When I call to croma said: how you delivered the product, I cancelled the product, they are saying we don't Cancel the product after payment, I delivered to customer only. If they delivered the product to customer then who am I? . Just because of delay responce in customer My products delivered to thief. The thief s are croma and Rahul.

Ordered real me 6 pro on 29.06.2020. Where they say product is not in stock now.. I do no why fake details should be submitted to customers.. It said.. The standard delivery date 06.07.2020. Considering that i placed an order in Croma.. But checking with them.. They say.. No stock.. I paid my money and still waiting like a fool.. Seeing the availability in other outlets poorvika.. Where 3hrs delivery is available for the product i am looking... By last monday i would have had a new phone. If i didnt book in croma.. Running behind you pepole now..

I have received the damaged product from croma, whitefield bangalore. I can't reach their support either via phone number nor via email. When i checked with samsung support. They are asking me to check with the delivery center.

Hi,

I have ordered a mobile handset model number vivo y91i (5 pis) & oppo a1k (2) from croma retail through online. My order number is[protected]. But did not receive any order confirmation email or sms after that. I did not even received the invoice of that purchase but my money got debited from my cc account for that. I called the help line number and they told that there is no information found against my order number. They provided me an email address to send the details. I sent 3 times but did not get any response back from them. Which is now worrying me.
This is really an unprofessional and worst service from a merchant like croma. However what i want to know is, what is the current status of my order? When i will receive the order confirmation email along with invoice? When my mobile handset will be delivered to my address?

Please assist me with this to know at least the status of my order.

Attaching screen shots of email that i receive from croma retail online.

Sir

My name is nourez alam
I have ordered 1 in tata croma company on 25th june, whose total amount is inr 53430 / -
Today is about to be 13 days but my product has not shipped yet. Today i am talking to customer care for 10 days. Those people are saying that you do not have any order.
Sir, this company is cheating with me, you have a humble request to help me.
And get my money back as soon as possible.
Thank you.
I am attaching a screen shot of order history.