[Resolved] Croma — faulty tv

Nim PK

Address:	Panchkula, Haryana
Website:	www.croma.com

Hello,

I would like to lodge a complaint against croma. I ordered a tv online from croma for my parents in panchkula, haryana. The tv costed 30, 000 inr. First of all tv took forever to arrive and bluedart kept updated false messages of premises being closed. My parents were stuck 4 days in the house waiting for tv and then when the tv arrived, the tech did not arrive and asked to wait for 2 days as he was away for a wedding. They waited two days for tech and finally when the tech arrived, he said that tv was faulty and had to be replaced and just left. I feel so helpless and have no idea what to do as i live out of india and my parents cant do much about it. We wasted 30, 000 and have ended up with lots of inconvenience and not working tv. Also i trusted tata brand but i feel it was the biggest mistake to put my money there.

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May 30, 2020

Complaint marked as Resolved

Croma customer support has been notified about the posted complaint.

Dec 12, 2017

Updated by Nim PK Hello,

I would like to lodge a complaint against croma. I ordered a tv online from croma for my parents in panchkula, haryana. The tv costed 30, 000 inr. First of all tv took forever to arrive and bluedart kept updated false messages of premises being closed. My parents were stuck 4 days in the house waiting for tv and then when the tv arrived, the tech did not arrive and asked to wait for 2 days as he was away for a wedding. They waited two days for tech and finally when the tech arrived, he said that tv was faulty and had to be replaced and just left. I feel so helpless and have no idea what to do as i live out of india and my parents cant do much about it. We wasted 30, 000 and have ended up with lots of inconvenience and not working tv. Also i trusted tata brand but i feel it was the biggest mistake to put my money there.

Order number is SLE002EC0026600

Verified Support

Apr 27, 2020

Croma Customer Care's response Hi, I trust your issue has been resolved. If not, then we request you to reach out to our customer care team on [protected] or write an email at [protected]@croma.com. They will assist you with the resolution of your concerns.

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Comments

Nim PK

Order number is SLE002EC0026600

Nim PK

Croma support called my parents and inquired the issue but did not provide any resolution. We still have a tv at home that does not work and 30, 000 inr wasted.
Can someone plz help or suggest something.. I would highly appreciate that.

Nim PK

They sent a replacement and that was faulty too.. terrible company..

Croma Customer Care's response, Apr 28, 2020

Verified Support

Hi, I trust your issue has been resolved. If not, then we request you to reach out to our customer care team on 07207666000 or write an email at customersupport@croma.com. They will assist you with the resolution of your concerns.