Croma — service issue Mobile crcb2094 | |||
Hi, I'm facing terrible service issue regarding Croma Mobile Service Centre in Kolkata. The issue is replacement of the broken LCD screen of CROMA CRCB-2094 (IMEI:[protected]) in service centre: RV SOLUTIONS PVT. LTD, (O MOBILE, 26 SUBHASH PALLY, ISI BUSSTOP, PS. BARANAGAR, KOLKATA WB, PIN 700108) Bill no: RVSRN1403MB00053 Date: 8th March 2014 I'd submitted the phone to this croma authorized service centre on 8th March 2014, and till day the device is with The service centre. The issue was explained by the Service Centre : "DELAY from CROMA SERVICE to send PARTS for CROMA phones". I also understand the cause; but it's traumatic if CROMA Service is such a late riser, and not helping a service centre by providing an equipment part as soon the request logged. Hence you except, a good customer review, repeated customer visit and boost up sales for your own product. Being a TATA initiative it's a shame to brand Croma. Was this information helpful? | |||
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Croma customer support has been notified about the posted complaint. | |||
 5 Comments | |||
Comments
Dear Customer,
We would like to get in touch with you. Request you to share with us your contact details (phone number or registered e-mail id) to allow us
to get back to you.
Complete satisfaction of our customers is most important to us and it is our constant endeavor to ensure the same.
Sincerely,
Team Croma
We would like to get in touch with you. Request you to share with us your contact details (phone number or registered e-mail id) to allow us
to get back to you.
Complete satisfaction of our customers is most important to us and it is our constant endeavor to ensure the same.
Sincerely,
Team Croma
This is the details of issue:
The issue is replacement of the broken LCD screen of CROMA CRCB-2094 (IMEI:[protected]) in
service centre: RV SOLUTIONS PVT. LTD, (O MOBILE, 26 SUBHASH PALLY, ISI BUSSTOP, PS. BARANAGAR, KOLKATA WB, PIN 700108) Bill no: RVSRN1403MB00053 Date: 8th March 2014
Payment Amount Rs. 2000 as Advance, as broken screen is out of warranty,
I'd submitted the phone to this Croma authorized service centre on 8th March 2014, and till day the device is with The service centre.
The issue was explained by the Service Centre : "DELAY from CROMA SERVICE to send PARTS for CROMA phones".
Service centre phone number: +91 [protected] (weekday 11am-3pm)
You can call and confirm from them.
I do not know how what is going on. You may replace the phone altogether or anything else.please make this issue fixed asap.
my mail id: [protected]@gmail.com
contact: [protected]
The issue is replacement of the broken LCD screen of CROMA CRCB-2094 (IMEI:[protected]) in
service centre: RV SOLUTIONS PVT. LTD, (O MOBILE, 26 SUBHASH PALLY, ISI BUSSTOP, PS. BARANAGAR, KOLKATA WB, PIN 700108) Bill no: RVSRN1403MB00053 Date: 8th March 2014
Payment Amount Rs. 2000 as Advance, as broken screen is out of warranty,
I'd submitted the phone to this Croma authorized service centre on 8th March 2014, and till day the device is with The service centre.
The issue was explained by the Service Centre : "DELAY from CROMA SERVICE to send PARTS for CROMA phones".
Service centre phone number: +91 [protected] (weekday 11am-3pm)
You can call and confirm from them.
I do not know how what is going on. You may replace the phone altogether or anything else.please make this issue fixed asap.
my mail id: [protected]@gmail.com
contact: [protected]
Also [protected]@cromaretail.com already know these from may23.but no action as been taken.
I send 2 mails on May 23, and Jul 20.
This time if it's not resolved, I'll make sure to proceed with Consumer Protection Act.
This is pure nonsense with service from TATA initiative, Being a TATA initiative it's a shame to brand Croma.
I send 2 mails on May 23, and Jul 20.
This time if it's not resolved, I'll make sure to proceed with Consumer Protection Act.
This is pure nonsense with service from TATA initiative, Being a TATA initiative it's a shame to brand Croma.
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Thank you for sharing your feedback with us. This will help us greatly to improve our service standards for you.
We would like to get in touch with you. Request you to share with us your contact details (phone number or registered e-mail id) to allow us to get back to you.
Complete satisfaction of our customers is most important to us and it is our constant endeavor to ensure the same.
Sincerely,
Team Croma