Daikin Air Conditioners / DaikinIndia.com Complaints & Reviews

We have had 6+ visits from Dainkin Service team yet ZERO resolution. Nothing has happened. We still face the same issue till date. I'm unable to sleep in peace as the odour is so bad. We need a replacement of the product at the earliest as we have been struggling for several months, met several Daikin service personnel. Yet NOTHING happened. Very fed up.

My ac pcb 8 months close but complen registered not solved my problem and agent 8500 Rs paid suggest

On 31/03/2021 daikin authorised service center named ADRIKA SALES provided me service with changing the pcb board due to defect in the previous one as per them. I had to around Rs 6000/- for the purpose. They also suggested for gas refilling due to less cooling. Gas was also refilled by us but within 3 months the problem again recurs and as per daikin service provider there is PCB fault.
That means daikin is providing defective parts that too in such a high price. Even the representative of daikin said to talk to daikin for the issue.
This is not acceptable. I want my AC repaired or refund of the money.

In 4 years of operation, I have spent money every year on gas leakages, change of coil, outdoor PCB change and again this year, the same issue has been identified - change in outdoor PCB- exactly one year since the change. Why are they being allowed to sell a product with such pathetic engineering, and their customer service is similar - they like to charge for visits, but are okay with not coming back with a solution for a week to 10 days.
Who will compensate me for the time I am unable to use this product to cool my room in the summers? This is beyond the money I have spent on repairing this patheitc product.

Bought Daikin AC inverter model 1.5 ton on 1st sep 2016. Also bought another Daikin AC model 1.5 ton (without inverter).
The inverter model one has frequent failures due to PCB board. Changed it on 28th Jul 2020, again it is not functioning on 10th Aug 2021, had to change the PCB. everytime Daikin is charging for the servicing and replacements heavily. The inverter model is not working properly. Anyway to get a better resolution which is cost effective? Will Daikin provide better product which does not get frequent failures?

AC Fain is not working properly and heavy sound is coming.

Dear sir
My 1.5 ton split inverter ac of daikin is 2 year old, now i am facing problem from 20 days, i rigesterd complaint on daikin toll free number but his service center person call me after 2 days he said pcb issue in your ac outdoor unit but service center has no part, and said that no their will be 10 days to get part from company

In agra the temperature is 46 you know how to survive

Pls solve my issue
Daikin ac model
Rkg50tv16u

Hi! Daikin India,
I don't know which email is this I am sending you. As I had sent you endless no. of emails and didn't get any single phone,  e-mail, or any message from your side.
I had bought a split as of Daikin and it's a nightmare for me as of now. The Ac cooling is gone, one of the co. The mechanic takes 3000 rs from us and now denied coming to check the Ac again. We really ### up by this garbage AC BOX OF your so-called world-class company. In 3 years the Ac is not able to run for 8 months.
It's really a pathetic product, there is a manufacturing defect but neither of you guys is replied not the local service center is replying and denied coming.
Now, what should I do as I am looted by your Company, Ac again not doing cooling within 1 month of refilling and wielding of the Ac coil. It"s a manufacturing defect and no one from Daikin give an ear on it. Even he gives me 3 months guarantee for the cooling now denied to come and said to me that do whatever you want. Complaint to the co. I am not coming . Now what should we do, its like i am an ### to buy this garbage  AC . Its gives me a mental stress in this deadliest summer. My 3 years old kid is the most suffered in this heat.  I got no any feedback from your side .

Regards
A looted CUSTOMER by Daikin India
Akshay Rathi
[protected]

I had make complaints for compressor not working on 11th aig 2021 tel yet i didnt get a response from compny for getting service or cal for my complaint...n its a industrail duckable ac which has been installed in factory ...my machine cnt able to work without ac n

Daikin 1.5 ton inverter split ac outdoor unit pcb not working just after 2 years. I purchased it in Jun 2019. I understand this is a common problem faced by many customers. Daikin service engineer has informed us that the replacement cost will be[protected] part+1180 labour) rupees. That's too much. I have had samsung split ac's for the last 10 years without much problem. I went with Daikin this time as I assumed it is Pioneer in air-conditioning. I must compliment the cooling was great till this fault occurred. The service engineer also asked to go for an AMC contract which costs around 4700 every year. It seems it is a deliberate attempt to earn continuous money from customers by putting inferior quality PCB in inverter ac. I had no option but to go for repairs. The company should take suitable action to clear this fault and replace these PCB for existing customers free of cost.

Call numbers-
29th june[protected]cancelled--no remark
29th june[protected] completed
11th july[protected]cancelled -no remark
27th july[protected]in process

people are torturing and visited 2 times but problem not resolved.
Every time i am logging call and receiving so many calls for attending and getting it cancelled without any remark.

My question to daikin administration that.
1-how can you allow your service provider to cancel the call without customer confirmation.
2-are you really bothering about your customers? or they are on mercy of your service providers.
3-your service provider themselves saying this daikin model gives problem, don't you feel pity on daikin customers?
4-if frequent call logging on same serial number then what action you people are taking?
5-your service provider always wants to come on odd hours, 1 pm afternoon or 7 pm evening.
6-even after escalating call and your escalation manager promised to get the service done on 31st morning, no one came.
7-i am following up with manager ( freezotech) since 9.21 am and getting false promise everytime person is reaching in 15 min.
8-thank you so much for not bothering about customers but try to save your image, which is getting dented day by day

thank you so much for your attention if you read this mail!!!
regards,
pradeep sharma
[protected]

pradeep sharma
11:23 am (22 minutes ago)
to customer service

further to this call received from mr. Manager ( frezotech)on 31st july that person will come before 1o am on 1st aug.

Today on 1st aug received call at 11:15 am quoting that when rain will stop then person will come.

Kinldy keep on enjoying customer torture, no one can succeed by annoying customers!!!

Very bad experience with the new spilt AC that we bought hardly a month back. The company should replace the external unit as its faulty the temporary fix by Engineer is not trust worthy. Now after their fix the external unit is making more noise Please change the unit as soon as possible. Very dissatisfied customer!! We want replacement asap!!

I have purchased the window AC 1.5 tonnes on may 2020, I called customer service and asked for the exception as there was lockdown in the country most of time during this year and also there was covid at my place and people got vaccinated after that and they were not feeling well
As per the govt rules and regulations we should avoid calling people to our places and also we had severe covid at my home
We all were very scare and taking precautions

I called them and informed in advance abt the same after when they agreed to take it as as exception and then daikon sent one of the engineer at my place and looked over it and informed me the gas has been leaked and send different team will come to fix this

Now again they have denied they are saying it will be chargeable they are fraud and after all thisconversation on phone with agents, supervisor and manager it was all waste of time they have taken u turn now

Their product is such a waste which hasn’t worked even for one complete year properly

Sir
Now a days my inverter ac is not doing satisfactory cooling. While in starting for some days it was worked good. Please do needful. Thankyou.

Partap Singh
[protected]
[protected]@gmail.com

I have bought two 1.5 ton ac and one 1.8 ton ac from vijay sales on February 2021 and taken extended warranty also but since I have bought these split ac from day one there are not working and I have complained thus to company several time and they come and fill the gas but again after 2 days they stop cooling and now they are saying its coil is not working and I have asked the to replace it since it's under warranty but they miss behaved wit me and said do whatever u can we can't fix it and I have spent lot of money to buy these worthless products n I'm facing such a problem and there attitude is totally unprofessional and they are acting like goons. I'll never buy a dakin products in future .so I request you to pls resolve my problem ASAP.

My Name is hitesh i purchased a daikin window ac one month before in one month technician 3 times repair my ac and still my issue not resolved they change cooling coil and pcb and display and gas charging also and compressor sound very loud ac not cooling now i want replacement or refund but no one help me your behaviour very irresponsible i tell everyone one to not but daikin ac i want replacement or refund
Contact [protected]
Model Frwl50tv162
Serial no 9047264

I have purchased New 1.5 Ton AC on 11 July 2021, After Installation by Daikin engineer saying AC piece is defected and need to change component. Brand new AC not working even after 1 week no proper reply from Daikin

Hi,

I purchased a Daikin Inverter AC in April 2019. The cooling issues started this year in May and i June i called the local authorised Daikin enginneer for support, upon his visit he said the machine needs to be removed and both indoor and out door unit to be checked as the out door unit fan is not working as expected and slows down after a few minutes. The AC unit was taken to the service center and after inspecting i was told that the few parts to be changes in both indoor and out door unit which will cost more than 21000. This is totally unacceptable as the AC is hardly 2 years old. Kindly look in this and arrange for a replacement at the earliest.

Hi! Daikin India,

I bought an Ac in June 2018, however, it is not at all cooling now. Upon complaint, a Daikin technician came and said Gas has been leaked from Ac and a manufacturing defect will be there, as pressure is zero. Since this Ac is under warranty, I firmly request you to kindly replace this pc with a new one. But now the mechanic said that you have to pay for that. As Leakage is a manufacturing defect and it's under the warranty.
So, please tell me what the solution no, as we bought this Ac as this is a renowned company, but now my faith in this big renowned company is shaking.

Rest, I hope you will see into this serious manufacturing defect.

Details:- Invoice no. SE/18-19/1631
ref. no. 1631
Date of purchase: 2 June 2018
Daikin AC : SNO. -RL50TV16V[protected]
SNO. FTL50TV16V[protected]

PURCHASE FROM: M/S SIDDHARTH ELECTRONICS, V.V . INTER COLLEGE ROAD, SHAMLI247776, U.P
Complaint Ref id:[protected]

Regards
Akshay Rathi
Near Dr. Davindra singhal haddi wala,
Shamli 247776
Uttar Pradesh
ph. no. [protected], [protected]

email: [protected]@gmail.com

Daikin ac service is very poor nd they make fool o[censored]s..parts are defective..no cooling ..concerned persond refused to repair nd even they opened our ac nd ...khrab kar gaye..plz dont buy daikin..wadte of money..worsedt ac ever..