Delhivery Complaints & Reviews

Dear Delhivery Team

I am writing to address a highly critical and deeply concerning issue regarding my recent order of a Samsung Refrigerator valued at Rs 1.06 Lakhs. The expected delivery date was yesterday, and the shipment was bound for the following address:

Smt. Sandhya Rastogi
AVVNL, Vidhyut Nagar
Banswara - 327001, Rajasthan

The order was placed through Amazon, with the delivery partner indicated as Delhivery [Delivery Partner's Name] as per the provided Tracking ID: [protected]

However, a significant issue arose due to confusion surrounding the open-box delivery. After reaching out to Amazon customer support, they advised me to communicate with your delivery partner. Regrettably, when I contacted your Banswara branch manager at +91-[protected], he transferred me to another individual named Mr. Natrajan from your Jaipur branch.

I must express my disappointment with Mr. Natrajan's conduct during our conversation. He declined to assist and dismissed my inquiries in a harsh and discourteous manner. When I requested written confirmation of the delivery refusal, he declined to provide any form of written communication, stating that he had no intention to cooperate. It appears he was aware of the limited alternatives in a Tier 3 city, leading to an uncooperative and unprofessional attitude.

Subsequently, I contacted Amazon customer support once more, and they advised me to accept the package and assured me that Amazon would address the situation. However, by the time I made this decision (approximately 10-15 minutes later), the delivery partner had already left my location. Despite my attempts to reach him multiple times, he assured me he would return shortly but failed to do so.

Unexpectedly and shockingly, your team canceled the order later that evening, citing customer refusal. This sequence of events has raised concerns that it may be an attempt to maintain a monopoly in such regions without accountability, which is completely unacceptable.

Today, I reached out to the same delivery partner, and he assured me that I would receive the package today, but he mentioned he was currently out of town and directed me to contact someone named Mr. Sunil at +[protected]. Unfortunately, I have since discovered that my number is blocked by Mr. Sunil, and I have received no cooperation from your on-ground team in Banswara, Rajasthan.

I have escalated this issue to Amazon and am prepared to take further action against this discourteous behavior and potential fraudulent conduct by your team. I possess evidence, including camera footage, call recordings, and other documentation to establish a timeline of events. If necessary, I will leverage my IIT Alumni network to escalate this matter further.

My only request at this point is for a prompt resolution. The order is still within Banswara, and it appears that your delivery partner is mishandling the situation. This behavior is unacceptable, and I did not anticipate such negligence from your team.
Would highly appreciate it if you could initiate the delivery today !

I eagerly await your response.
--
Thanks & Regards
--
Vivek Rastogi
Banswara(327001), Rajasthan
Contact Info:- +91-[protected] / [protected]@gmail.com / [protected]@gmail.com

My awb[protected] has not been updated since 9th October. The original expected delivery date is on 16th Oct, but it has changed to 17th Oct. However till today i.e., 15th Oct the package status is - ‘Package arrived at Delhivery facility Guwahati’. It has been in Guwahati for 6 days now.

I have raised query many times from the app but the response is always the same - ‘Your shipment is on the right track’ and the...

Recently I missed package No: AWB [protected] delivery due to mobile signal problem on 7/10/23. Again I called to delivery boy he said that on 9/10/23 I will get it. But still I didn't get it. Daily I am trying to contact them but my courier is not getting.

When I will tracking everyday, delivery date was changed to another date but not getting.

Product is at delivery centre only but not they courier now itself from one week onwards.

No delivery attempt was made ..but update shows payment disagreement by customer

Not delivered the product and no delivery attempt.. But update shows delivery attempt failed

My name is Manoj kshirsagar I had booked a parcel on 28sep 2023 my package delivery date 6oct today date is the 11th the parcel not been received "it shows there might be some delay due to unforeseen delay in transit" The expected delivery changed again and again ..please send my as soon as possible urgently needed..

My AWB number[protected]

My order was out for delivery on 7th of October and today is 10th of October still i have not received my order what kind of service are this guy's providing nor picking up the call once please help me to get this issue resolved on priority basis.

Sir, tracking no- [protected] not picking up the package and courier partner also not contacting via phone for pickup the parcel. Please help me out.

Tracking id :[protected]
Hi, I had ordered a package on 7th October. According to the seller my package has already been packed and shipped on 7th itself. I had received a tracking id on which I tried tracking the courier. I have been tracking it since 2 days but my status still shows pick-up pending. I want to know what the actually status is as the seller says it was already shipped. Is my package misplaced? Please provide me with correct details. The seller says the package should be delivered in 3 days. Please update my status ASAP.

Hi, I had ordered a package on 7th October. According to the seller my package has already been packed and shipped on 7th itself. I had received a tracking id on which I tried tracking the courier. I have been tracking it since 2 days but my status still shows pick-up pending. I want to know what the actually status is as the seller says it was already shipped. Is my package misplaced? Please provide me with correct details. The seller says...

Tracking Id: [protected]
order id: 3405756

The order has not been delivered although the delivery date was october 4th. It has arrived to the nearest shipment. Although the delivery is allocated to the delivery boys, they are not delivering. Everyday the status shows as "Shipment not delivered as our executive was unable to reach you". The estimated delivery date keeps postponing.
Raised a ticket on this issue, no one responded.
I request to deliver at the earliest or provide a solution
address: Khajaguda, gachibowli, Hyderabad-500032

Worst experience too much delay and no response

my important shipment not delivery yet... no one contacted to me for
parcel delivery

AWB[protected]:

delivery date everyday changed ... where is my parcel, they lost my courier or misplaced ?

(tracking shows PNT Colony Vijayawada ) and Delivery/Pick-up will be re-attempted as establishment was closed ...

which establishment was closed their delivery center completely closed ?
that location just 2km away to my home

why reason too much delay for delivery, , , October -1- 2023 reached my location today october 7th not delivery yet ... 7days gone

i want exact location delhivery outlet and contact details...

So I can PICKUP, , , if they not interested to deliver my parcel
pls give delhivery vijayawada delivery center phone number

Worst experience too much delay and no response

my important shipment not delivery yet... no one contacted to me for
parcel delivery

AWB[protected]:

delivery date everyday changed ... where is my parcel, they lost my courier or misplaced ?

(tracking shows PNT Colony Vijayawada ) and Delivery/Pick-up will be re-attempted as establishment was closed ...

which...

I had booked a pick up from Indirapuram Ghaziabad on August 20th and I have not received it till date to Bangalore 560051. I have been asking them repeatedly about the status of my order but they keep saying that we are looking into it. I have attached the screenshot of chain of emails I started exchanging with them from September 4th till today. They do not call back and are not even refunding my prepaid amount of Rs 183. On September 15th a delivery executive came and gave me a parcel which had ragged torn smelly cloth inside. My parcel was a brand new 2 piece salwar suit and instead I received a piece of rag. I sent it back and raised a complaint again with Delhivery but all they have been saying is that we are looking into it. They said they will return the parcel back to its origin but that is also not done and I even offered to pick it up from the Bangalore warehouse but no response. I have not come across such an ethical service provided who have no sense of responsibility and accountability. Request you to kindly look into the matter and help me trace my parcel.

If I dont get my refund soon from your company, I will see in court. U guys think that u are too smart by duping people with petty amount and think they won't do anything. I will show u your place scumbags. I have managed to gather information from so many consumers. I will show u beggars what a class action suite is. Wait and watch u will pay dearly for not refunding me ₹200/- go beg on the streets with your ### head employees

I had a parcel which Delhivery is keeping it in a the near by delivery hub and its not delivering is since 26th of Sep and i have been trying to connect with the executives and the IVR never connects to the support executive neither the chatbots

Delhivery tracking number:
[protected]
No order recive iorder on February 2023
It’s many months iam very sad order from Memechat.store

My order id: (AWB[protected]). It should reach destination by 30 Sep, yet it has not reached. I don't why the hell it is still stuck. It's been 10 days already

Dear Delhivery team,

I am posting here out of frustration because my package AWB#[protected] hasn’t been delivered since last week. Every morning, I could see it was “Out for Delivery” and then after a few hours it said, “Shipment not delivered as our executive was unable to reach you”.

Is this a bot behind the scenes updating the status or was there actually a human doing it? Because, I didn’t...

Some package was sent by Axis Bank and still it is showing to be at Kunnathunad. Every day estimated date of delivery is getting changed. Not sure when I'll receive the package. Totally frustrating experience.