Delhivery Complaints & Reviews

We have not received remittance amount from Delhivery in our bank account since August 21st.

Delhivery logistics company collects cash from our customers which is not deposited to our account.

Delhivery logistics does not share relationship manager's number with its clients.

Delhivery logistics is not replying our email in this regard....

I have shipped my scooter from gurgaon to varanasi with lrn[protected] with the help of your executive ujjwal sawarn. As per our discussion total change would be 2400/ including all the taxes.

As per requirement i have mad the 2000/ advance payment through google pay (Receipt attached) but i received the scooter deliver person asking for 1209/ and give me invoice accordingly.

Total i have paid 3209/- to get...

I have ordered a product and till 5/10/2020 there was no problem but today morning I saw that my product is in transit for return. Why???? I have neither returned it nor cancelled it. And also the delivery date was 29/10/2020 but it is delayed.
That's not much problem but why it is returned even I have not done anything...

From 4 days it was showing out for delivery. On the very first day i received the call from delivery person and he said that i am somewhere else will call you later. After that he never called to ask anything. And now my package is being returned to seller. This is such a poor service and irresponsible behaviour of the delivery person. Awb no[protected]. Kindly look into the matter. And get my order delivered as soon as possible....

Hello Sir
I am Mayank Khairwar. 26 Aug 2020. I booked one parcel from agartala to indore delivery from Delhivery. After 10days I recive our half parcel and half is losted by delhivery. Right now delhivery not help me to find my parcel no customer services available and not any one is come in my contact after complaints my complaint Ref nu is 8013156...

With respect to above cited subject the material reached hubli godown on 24th of July 2020
Till today they have not delivered the parcel

So kindly look in to this issue...

I ordered realme xt from realme.com. Then, after i cancelled my order even. Realme.com displayed that the order is cancelled. Delhivery.com also displayed it as returned but when i tracked my shipment, it displayed that it had reached bhubaneswar, the neighbouring city of cuttack. How is this possible when i cancelled my order??? The customer service is just awful. So, please delhivery cancel the order as i'm not gonna receive that......

Delhivery customer service is pathetic they dont even bother ro receive your call.After 20 attempts finally they received my call i told them to pick my order on specific date they said yes for rescheduling the order on the same day again i called them 15 times then they received my call i have told them they are supposed to pick my order today they said that my phone number was wrong that is why they cant pick my order really bad service...

Hi,

My name is rakesh, this is in regards to the my order for mivi thunder beats blootooth earphone.

I have ordered mivi headset but what i received is jbl local headset. The payment made on cod. I would request you initiate the refund for the same asap. Courier details are given below:-

Bmp shipment with awb number[protected] & order no.[protected].

Kindly do the needful.br...

Hello,

We did not order anything from thegrid spglobal but we have received the order from delhivery which is cash on delivery. This is ridiculous as this is something bluff. Please refund our money back i. E. Rs.425/-. Please do as early as possible.

Order id no.- 56413

We want to return it again at earliest.

Please let us know the procedure.

Regards,
Divya...

Dear sir,

I am suffering with a great sense of irresponsibility with the Courier company -Delhivery (Last Mile Courier Service).

i had place a online order to UrbanTouch and my order no is #[protected].

they dispatch the same on time but today i received mail that "Your order #[protected] is pending delivery and the last status with the courier service is "Consignee Not Available". Can...

I placed order on vastrado (clothing brand) and exchange pickup have to pickup by the courier Delhivery but the pickup is not done till now.
in morning the app shows the executive will pickup the item today and same evening the app shows that i was unavailable for the pickup which is total stuidity to me because there pickup agent never responding to call or none of call came to me form there sides.
these problems are done like 4-5 days.
after that the application says your pickup up is cancelled.
now the item to be exchange is worth of 2000 nearly around is stucked
by these two vendors(vastrado and delhivery).
vastrado is not going to exchange till the pickup is not done and now delhivery is not pickingup the item.

so kindly i want exchange of item or return of my money and they can take the pickup whenever they want

I have book a parcel on 13th of may 2025 Delhivery direct is the worst courier service I have ever seen
Pathetic customer service
My courier was picked on 14th of may 2025 September
And in the beginning I was told that my courier will be delivered by 218th may 2025
I waited till 29th may 2025 but the courier was not delivered and delivery date was shifted in application
I waited for one more day but the company shifted the delivery date again. This time I registered complaint on their app
But no response was received
I tried to search for their Customer service Number
But then I was amazed that they don’t have any customer service number
I got some number through Justdial but none of the number was operational
I raised multiple tickets in last few days
But didn’t got any replies from them
Few days back I checked the message
And I got the message that my courier was lost by the company
I felt very worried because there was cloths and other things in the courier that was very expensive for me
Then I raised a ticket to return my courier back to me and cancel the shipment
By then they are behaving in the same way
I am amazed by this pathetic courier company
I want my courier back Please Help

On 23 May, through the company’s website I had booked a parcel for pickup from Siliguri to be delivered to Chandigarh. PIN code of both source and destination locations was fed in the website and accordingly cost calculated was paid. This was an amount of ₹ 491 which was made through Google Pay transaction id CICAgKiohYu2NA and UPI transaction id[protected] at 1329 hrs. At 1430 hrs confirmation msg was received on my registered mobile number through text and WhatsApp confirming payment the shipment order number “ Delhivery Direct order AWB[protected] “ was shared with me. There was no call received yesterday and today till 1500 hrs approximately. On calling their customer support number only automated IVRS system plays prerecorded menu. No ticket number is generated and shared with customer. However a message saying a call will be made within two hours was spoken by the IVRS system. Sadly post three hours also there was no attempt to call and address the issue. Only a message is sent on registered mobile number separating what IVRS system replies. And a text message followed after sometime saying your order was not ready while no call was made to pick up my order. On redialing the customer support the same loop played. The company takes money in advance but pays no heed to requirement of a customer and fails the urgency which the consumer has. Very sad state of affairs.

Delhivery Lost My Express Parcel with Urgent Documents – No Accountability, Delayed Response.

I am filing this complaint against Delhivery Limited, a logistics and courier company, for mishandling and ultimately losing my express shipment containing important original documents. My experience has been extremely frustrating, negligent, and unprofessional.

Shipment Details:
AWB Number:[protected]

Booking Date: May 14, 2025

Service Type: Express Delivery (2–3 day delivery time promised)

Origin: Pune

Destination: Gurgaon

Timeline of Events:
May 14: I booked the express shipment with Delhivery due to the urgency and importance of the documents.

May 15–19: The shipment remained stuck in Pune with no updates or movement. Repeated attempts to get help from customer support failed — no live agent, no escalation, just automated responses.

May 20: I personally visited Delhivery’s warehouse in Pune — 27 km from my home — hoping to retrieve information. To my shock, I was casually told “your parcel is lost and cannot be delivered.”

There was no proactive communication, no explanation, no apology, and no resolution provided. The express shipment that was supposed to be delivered in 3 days has now been officially declared lost after 6 days, and only because I went physically to investigate.

Issues Faced:
Severe negligence in handling an express shipment.

Lack of transparency and updates during transit.

No option to speak to a human customer care agent.

I had to personally visit the warehouse to even get a response.

No compensation, written response, or help offered till date.

My professional commitments are now delayed because of this failure.

Relief Sought:

Written confirmation of the parcel loss for legal and professional records.

Monetary compensation for the value of the documents and time-sensitive damage caused.

Investigation into the cause of the loss and accountability for mishandling.

Assurance that proper SOPs are followed to avoid this in the future.

This level of irresponsibility from a logistics company is unacceptable, especially when consumers trust them with important documents. I request urgent redressal and action on this complaint.

I am filing this complaint against Delhivery Courier Services for failing to deliver my package, which arrived at their facility on 22nd April at 1:33 PM. It has now been 10 days, and there has been no update or movement in the tracking status.

I tried reaching out to their customer support team multiple times, and only managed to speak to someone once after several failed attempts. Instead of resolving the issue, I was told to self-collect the package from a location they provided. The location turned out to be a government school with incorrect coordinates, in an area that was unsafe and completely unfamiliar to me.

This is a gross violation of the basic service promised, and more importantly, it raises serious safety concerns, especially for women. It is not the customer's job to track down or collect a package that should have been delivered to the provided address.

Relief Sought:

Immediate delivery of the package to my address

Written apology from Delhivery for the inconvenience and risk caused

Strong action against the concerned local hub for their negligence

Assurance that such safety lapses will not be repeated

Hello Team,

I am writing to raise a concern regarding a courier sent through the Porter application under the All India Services. I had booked a parcel delivery from Mira Road, Thane to J P Nagar, Bangalore on 29th March 2025. However, the parcel has still not been delivered. After multiple follow-ups over the past few weeks, I was informed today, on 18th April 2025, that the parcel has been lost in transit.This is extremely disappointing and has caused considerable inconvenience. I request your urgent assistance in resolving this matter. The parcel contains important items, and I need it to be delivered to the Bangalore address as soon as possible. Please find attached a screenshot with additional details regarding the booking and tracking.

Looking forward to a prompt resolution.

Thank you.

Regards,
Akshata Praful

They have taken the machine from LG and have not delivered it in 15 days. When you call to check shipment status they just say your number is not registered. The package shows out of delivery but the guy marked it as I am unable to pick it up. He might have kept it for his own use. Pathetic poor scam experience

My order - omoojee guardian bell
Tracking number[protected]

I ordered it and prepaid on 5th march and it was already out and now its showing exception While The amazon says dispatched and delhivery says the order is canceled and not picked. Please provide me updates on it. I ordered this for my biker bsf.
Please contact or gmail

Respected Consumer Forum Members,

I am writing this complaint to bring to your attention the unprofessional, negligent, and frustrating experience I have had with Delhivery regarding a double payment issue that has remained unresolved for the past 20 days. Despite multiple follow-ups, I have only faced harassment, false assurances, and lack of accountability from their customer support team.

Issue Details:
Date of Transaction: January 27, 2024
Order Amount: ₹2, 449
AWB Number: [protected]
Query Reference No.: J[protected], J[protected]
Mode of Payment: UPI
What Happened?
On January 27, 2024, I placed an order and attempted to make a payment of ₹2, 449 via UPI. While making the payment, the transaction status showed “processing” for about 2-3 minutes, and no amount was deducted from my account.

Since the payment was not reflecting as successful, I asked for another QR code to make the payment again. The delivery person then called her senior and provided me with a different number to make the payment. I proceeded with this second transaction.

However, upon later checking my account, I discovered that both payments had been successfully processed, meaning I had been charged twice for the same order.

Delhivery’s Negligence & Harassment:
Since that day, I have been repeatedly trying to get my refund, but Delhivery has been completely incompetent in handling my complaint. Here’s what I have gone through:

Long Hold Times & False Promises: Every time I call customer support, I am put on long holds, only to be given false promises that my issue will be resolved soon.
Ineffective Chatbot & No Response to Queries: The chatbot does not accept my comments, and my queries are either ignored or remain unanswered.
No Direct Call Option: Delhivery has no dedicated customer care number. I am forced to raise a query every time and wait for a callback, which sometimes happens and sometimes does not.
Repeatedly Explaining the Issue: Despite speaking to multiple representatives, including Md. Attar, Mandeep, Senior Associate Karan, and several others, I have had to explain the entire situation from the beginning every single time. Yet, no resolution has been provided.
No Tracking of Complaints: There is no proper complaint tracking system. Even after 20 days, the ticket is not closed, and no one seems to take responsibility for resolving the issue.
Possible Internal Fraud? Given the level of negligence and delay, I am beginning to suspect that this could be an internal fraud. How can a simple double payment issue take more than 20 days to resolve in this digital era?
My Demands:
Immediate refund of the extra amount I was charged.
Accountability from Delhivery – Why has my complaint been ignored for 20 days?
Investigation into the handling of consumer complaints within Delhivery to prevent such fraudulent practices.
This experience has been horrible and pathetic, and I feel completely helpless as a consumer. Is this how Delhivery operates? Ignoring customer complaints and getting away with poor service?

I sincerely request the Consumer Forum’s intervention to help me get my rightful refund and hold Delhivery accountable for their unethical business practices. i am also attaching the call history with the delivery agent with no. so you can match timing .