Delhivery Complaints & Reviews

I have book a parcel on 13th of may 2025 Delhivery direct is the worst courier service I have ever seen
Pathetic customer service
My courier was picked on 14th of may 2025 September
And in the beginning I was told that my courier will be delivered by 218th may 2025
I waited till 29th may 2025 but the courier was not delivered and delivery date was shifted in application
I waited for one more day but the company shifted the delivery date again. This time I registered complaint on their app
But no response was received
I tried to search for their Customer service Number
But then I was amazed that they don’t have any customer service number
I got some number through Justdial but none of the number was operational
I raised multiple tickets in last few days
But didn’t got any replies from them
Few days back I checked the message
And I got the message that my courier was lost by the company
I felt very worried because there was cloths and other things in the courier that was very expensive for me
Then I raised a ticket to return my courier back to me and cancel the shipment
By then they are behaving in the same way
I am amazed by this pathetic courier company
I want my courier back Please Help

On 23 May, through the company’s website I had booked a parcel for pickup from Siliguri to be delivered to Chandigarh. PIN code of both source and destination locations was fed in the website and accordingly cost calculated was paid. This was an amount of ₹ 491 which was made through Google Pay transaction id CICAgKiohYu2NA and UPI transaction id[protected] at 1329 hrs. At 1430 hrs confirmation msg was received on my registered mobile number through text and WhatsApp confirming payment the shipment order number “ Delhivery Direct order AWB[protected] “ was shared with me. There was no call received yesterday and today till 1500 hrs approximately. On calling their customer support number only automated IVRS system plays prerecorded menu. No ticket number is generated and shared with customer. However a message saying a call will be made within two hours was spoken by the IVRS system. Sadly post three hours also there was no attempt to call and address the issue. Only a message is sent on registered mobile number separating what IVRS system replies. And a text message followed after sometime saying your order was not ready while no call was made to pick up my order. On redialing the customer support the same loop played. The company takes money in advance but pays no heed to requirement of a customer and fails the urgency which the consumer has. Very sad state of affairs.

Delhivery Lost My Express Parcel with Urgent Documents – No Accountability, Delayed Response.

I am filing this complaint against Delhivery Limited, a logistics and courier company, for mishandling and ultimately losing my express shipment containing important original documents. My experience has been extremely frustrating, negligent, and unprofessional.

Shipment Details:
AWB Number:[protected]

Booking Date: May 14, 2025

Service Type: Express Delivery (2–3 day delivery time promised)

Origin: Pune

Destination: Gurgaon

Timeline of Events:
May 14: I booked the express shipment with Delhivery due to the urgency and importance of the documents.

May 15–19: The shipment remained stuck in Pune with no updates or movement. Repeated attempts to get help from customer support failed — no live agent, no escalation, just automated responses.

May 20: I personally visited Delhivery’s warehouse in Pune — 27 km from my home — hoping to retrieve information. To my shock, I was casually told “your parcel is lost and cannot be delivered.”

There was no proactive communication, no explanation, no apology, and no resolution provided. The express shipment that was supposed to be delivered in 3 days has now been officially declared lost after 6 days, and only because I went physically to investigate.

Issues Faced:
Severe negligence in handling an express shipment.

Lack of transparency and updates during transit.

No option to speak to a human customer care agent.

I had to personally visit the warehouse to even get a response.

No compensation, written response, or help offered till date.

My professional commitments are now delayed because of this failure.

Relief Sought:

Written confirmation of the parcel loss for legal and professional records.

Monetary compensation for the value of the documents and time-sensitive damage caused.

Investigation into the cause of the loss and accountability for mishandling.

Assurance that proper SOPs are followed to avoid this in the future.

This level of irresponsibility from a logistics company is unacceptable, especially when consumers trust them with important documents. I request urgent redressal and action on this complaint.

I am filing this complaint against Delhivery Courier Services for failing to deliver my package, which arrived at their facility on 22nd April at 1:33 PM. It has now been 10 days, and there has been no update or movement in the tracking status.

I tried reaching out to their customer support team multiple times, and only managed to speak to someone once after several failed attempts. Instead of resolving the issue, I was told to self-collect the package from a location they provided. The location turned out to be a government school with incorrect coordinates, in an area that was unsafe and completely unfamiliar to me.

This is a gross violation of the basic service promised, and more importantly, it raises serious safety concerns, especially for women. It is not the customer's job to track down or collect a package that should have been delivered to the provided address.

Relief Sought:

Immediate delivery of the package to my address

Written apology from Delhivery for the inconvenience and risk caused

Strong action against the concerned local hub for their negligence

Assurance that such safety lapses will not be repeated

Hello Team,

I am writing to raise a concern regarding a courier sent through the Porter application under the All India Services. I had booked a parcel delivery from Mira Road, Thane to J P Nagar, Bangalore on 29th March 2025. However, the parcel has still not been delivered. After multiple follow-ups over the past few weeks, I was informed today, on 18th April 2025, that the parcel has been lost in transit.This is extremely disappointing and has caused considerable inconvenience. I request your urgent assistance in resolving this matter. The parcel contains important items, and I need it to be delivered to the Bangalore address as soon as possible. Please find attached a screenshot with additional details regarding the booking and tracking.

Looking forward to a prompt resolution.

Thank you.

Regards,
Akshata Praful

They have taken the machine from LG and have not delivered it in 15 days. When you call to check shipment status they just say your number is not registered. The package shows out of delivery but the guy marked it as I am unable to pick it up. He might have kept it for his own use. Pathetic poor scam experience

My order - omoojee guardian bell
Tracking number[protected]

I ordered it and prepaid on 5th march and it was already out and now its showing exception While The amazon says dispatched and delhivery says the order is canceled and not picked. Please provide me updates on it. I ordered this for my biker bsf.
Please contact or gmail

Respected Consumer Forum Members,

I am writing this complaint to bring to your attention the unprofessional, negligent, and frustrating experience I have had with Delhivery regarding a double payment issue that has remained unresolved for the past 20 days. Despite multiple follow-ups, I have only faced harassment, false assurances, and lack of accountability from their customer support team.

Issue Details:
Date of Transaction: January 27, 2024
Order Amount: ₹2, 449
AWB Number: [protected]
Query Reference No.: J[protected], J[protected]
Mode of Payment: UPI
What Happened?
On January 27, 2024, I placed an order and attempted to make a payment of ₹2, 449 via UPI. While making the payment, the transaction status showed “processing” for about 2-3 minutes, and no amount was deducted from my account.

Since the payment was not reflecting as successful, I asked for another QR code to make the payment again. The delivery person then called her senior and provided me with a different number to make the payment. I proceeded with this second transaction.

However, upon later checking my account, I discovered that both payments had been successfully processed, meaning I had been charged twice for the same order.

Delhivery’s Negligence & Harassment:
Since that day, I have been repeatedly trying to get my refund, but Delhivery has been completely incompetent in handling my complaint. Here’s what I have gone through:

Long Hold Times & False Promises: Every time I call customer support, I am put on long holds, only to be given false promises that my issue will be resolved soon.
Ineffective Chatbot & No Response to Queries: The chatbot does not accept my comments, and my queries are either ignored or remain unanswered.
No Direct Call Option: Delhivery has no dedicated customer care number. I am forced to raise a query every time and wait for a callback, which sometimes happens and sometimes does not.
Repeatedly Explaining the Issue: Despite speaking to multiple representatives, including Md. Attar, Mandeep, Senior Associate Karan, and several others, I have had to explain the entire situation from the beginning every single time. Yet, no resolution has been provided.
No Tracking of Complaints: There is no proper complaint tracking system. Even after 20 days, the ticket is not closed, and no one seems to take responsibility for resolving the issue.
Possible Internal Fraud? Given the level of negligence and delay, I am beginning to suspect that this could be an internal fraud. How can a simple double payment issue take more than 20 days to resolve in this digital era?
My Demands:
Immediate refund of the extra amount I was charged.
Accountability from Delhivery – Why has my complaint been ignored for 20 days?
Investigation into the handling of consumer complaints within Delhivery to prevent such fraudulent practices.
This experience has been horrible and pathetic, and I feel completely helpless as a consumer. Is this how Delhivery operates? Ignoring customer complaints and getting away with poor service?

I sincerely request the Consumer Forum’s intervention to help me get my rightful refund and hold Delhivery accountable for their unethical business practices. i am also attaching the call history with the delivery agent with no. so you can match timing .

I have ordered various products from Furlover website for my pets.
The delivery agency was Delhivery for the same.

The AWB number is - [protected]
The LR number is[protected]

The delivery agent primarily was very rude and said that we need to pay him 500 Rs in order to get the delivery. The shipment was prepaid and complete payment was done to the Furlover website.
It is kindly requested to address the issue as delivery individual was arrogant and harassed the helper present at my home to call me and ask for money refusing to use his own number.

Hello Team,

I ordered a plant from HAPPY EXPRESS, but their shipping partner is not delivering the product to my home. They marked the product as delivered without confirming with me and refused to come to my location. Furthermore, the seller has not provided me with any resolution. I found

This company is full of frauds, my 2 COD orders were delivered and yet they have marked it undelivered. There is no customer service no. or support or reply on emails from there end. They are cheating the customers on daily basis. AWB No. [protected], [protected]

I am filing this complaint against Delhivery for an unreasonable delay in delivering my shipment (Tracking ID:[protected]. The promised delivery date was December 17, 2024, but even after 15+ days, the shipment remains undelivered.

I have raised multiple tickets with Delhivery, but each time I am given the same generic response to "wait 48-72 hours" with no resolution or clarity about the status of my shipment. The delivery date on their tracking system keeps getting pushed daily, and there has been no concrete action to resolve this issue.

This level of service is unacceptable from a reputed logistics company. The shipment is urgent, and such delays have caused me significant inconvenience and frustration.

Resolution Sought:

• Immediate delivery of my shipment.
• A formal apology for the delay and poor service.
• Compensation for the inconvenience caused due to this unreasonable delay.

I urge the concerned authorities to take strict action against Delhivery to ensure such incidents do not happen in the future.

Thank you for addressing this complaint

I have placed and order with foxtale on 11th December and it was supposed to be delivered on 14th December the delivery agent from “Delhivery” called me and said that he will deliver order through someone else. He hasn’t even delivered the order as well as there’s no update regarding the same and Added fake remark that I was not available

I requested pickup and drop off from Delhivery on 12th December for intracity delivery. They have received the package at their facility center on 12th December itself but it is still not out for delivery. I raised the ticket for the delayed delivery but did not get the satisfactory response. Now, I am also not able to send the message to enquire about the status.

AWB No:[protected]
Ticket ID - J[protected]

Delhivery picked up two shipments for Goa on the same day.

It has delivered to this address many times before. Even so, I made the address more specific on 15th.

One was delivered on 16th of December. Waybill:[protected]

The other has still not been delivered and says it will be delivered on the 21st. WBN:[protected]

Delhivery has ZERO recourse. They change/advance the date of delivery and then call it on time. All complaint numbers tell you they are on time. There is nothing you can do.

My package with AWB {[protected] }
Is hold on greater thane for 5 days. The delivery date is 15 th. But till now it's didn't even moved a bit. Why always making us in trouble. I needed that urgently. They don't even have customer care number that humen talk., pre recorded voice response only. The shipment is on greater thane for 5 days and tomorrow 15th dec 2024 is the delivery date. Even though that's not moved from the origin itself

My item was shipped through this vendor however there is no update since Dec 1, 2024. Their support team is also not responding.

AWB# [protected]

I have ordered for the shipment of a parcel from 5th december, 2024. The app told that it will be delivered within 4 days. The next day a message popped up from their end that agent was assigned and he will pickup the parcel. I didn't get any call from the agent.
Later on the same day I got the message that it was cancelled and the parcel will be picked up next. This is repeating from past 4 to 5 days.
When I am trying to reach out the customer care number it is stating as " Error while reaching out"
So I thought of cancelling the order but it is not getting cancelled too.
I have raised a case there is no response also. The service is not at all good. I want my refund back due to the delayed delivery.

Please take necessary action on this.

AWB number of the delivery is: #[protected]

I booked a shipment with Delhivery (AWB#[protected] on 23 Nov 2024 for pickup on 24 Nov 2024. However, the pickup was delayed multiple times and finally occurred on 27 Nov 2024.

The parcel, containing essential winter clothes, blankets, and a printer, arrived at Delhivery's Noida facility on 30 Nov 2024, the initial delivery date. Since then, the expected delivery has been delayed seven times (to 02 Dec, 03 Dec, 04 Dec, 05 Dec, 06 Dec, 07 Dec, and still not delivered). My shipment is repeatedly moved between Noida and Sikandrabad without any proper resolution.

As a student, this delay has caused me immense inconvenience, especially since these items are crucial for the winter season. Delhivery's customer service is unresponsive, adding to my frustration.

Dear Team,

I am writing to formally lodge a complaint against Delhivery regarding the non-delivery of my parcel with AWB number[protected].

Since 21st November, I have been receiving daily updates stating that the parcel is "Out for Delivery." Despite contacting the delivery personnel multiple times, each of whom assured me that delivery would occur the same day, the parcel remains undelivered. Efforts to resolve the matter by raising multiple tickets with Delhivery’s support team have been futile, and no proper resolution has been provided.

This repeated delay and lack of action from Delhivery are causing significant inconvenience, and I suspect negligence on their part. I kindly request your intervention to ensure the parcel is delivered promptly or appropriate compensation is provided.

Attached are supporting documents, including tracking details and communication records, for your reference.

Thank you for your assistance.

Sincerely,
Ayan Ghosh