DTDC Courier & Cargo Complaints & Reviews

I send a parcel as box but received it as a tampered package. Items missing. No response even after 24hours. They are mentioning that they are not responsible

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I am filing a complaint against DTDC for their failure to deliver my consignment (Tracking Number: C[protected] and their lack of response to my multiple inquiries.

Details of the Complaint:

Consignment Tracking Number: C40627112
Date of Shipment: 27th April, 2024
Issue: DTDC's records indicate that the consignment has been delivered, but I have not received it. Despite several emails sent on 23.05.2024, 24.05.2024, and 25.05.2024 I have received no response from DTDC's customer support, as they replied as Ticket Resolved.
Request for Information: I have repeatedly asked for the exact delivery address and proof of delivery (including the recipient's name and signature), but these requests have been ignored.

DTDC Courier & Cargo customer support has been notified about the posted complaint.

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S

SubhabrataSana

Jun 8, 2024

Please update any positive.

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Courier was booked with the tracking ID B25419512 on 15th May 2024. The recipient pincode has been updated wrongly in their system and the courier has not reached till now. The status in the portal is updated only till 16th May that it has reached Neraluru Branch. I have been literally following up via calling to the customer care and writing emails. But till now there is no response from them.

Its too sad to know that they don't have the facility to transfer the call to their superior and they don't have proper escalation matrix. The worst case is, the customer care team have started to cut the call abruptly without even giving a solution. The definition of 24 hours as per their dictionary looks like doesn't exists.

As a customer really wondering where the courier is and whether it is traceable or whether they have misplaced it and when it will be delivered.

Jun 14, 2024

Complaint marked as Resolved

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Website: [email protected]

I have a courier with Tracking number as D91446716 which was shipped from Sirsa on 11th May. It is supposed to be received by 15th May in Bangalore.

But even after multiple follow ups the courier is not yet received by us. Today is 27th May. Status on tracking portal is last updated on 15th that shipment is in transit from Bengalore Apex branch to Neraluru branch.

This is worst ever service I have seen from DTDC.

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Address: Rewa

I am writing to bring to your attention a serious issue regarding the non-delivery of my consignment with the tracking number CN V77803523, which was entrusted to DTDC for delivery. The estimated delivery date (EDD) provided by DTDC was 14th May 2024, yet as of today, the consignment has not reached its destination.

DTDC CN: V77803523
Origin: REWA -486001
Destination: COIMBATORE - 641002

Booked Date: 11th May 2024
Consumer EDD: 14th May 2024
courier Type: premium

I appreciate your prompt attention to this matter and trust that you will take necessary steps to uphold consumer rights and ensure fair resolution.

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My package ( Tracking No: D0257920, Booking Date: 26st apr'24) was supposed to get delivered today (4th may'24) to Villupuram, Nattarmangalam (Pin Code: 604 206).

But in DTDC tracking website, it is now showing "Not Delivered(ADDRESS INCOMPLETE OR WRONG-(CIR))".

The address provided is definitely correct and the delivery person did not even call once on the phone number provided.

Please resolve and update me regarding my package. I need it urgently. I am even cool with going to courier centre myself and take the package, if it is possible.

Please ensure that I receive the package as soon as possible. Hoping to get a positive response from DTDC soon. Thanks.

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I was supposed to receive a package with reference id 7D[protected] today 4th May 2024 and it showed that it was out for delivery at around 1:30PM. But then at 4:00 PM, it just showed DELIVERED, but it was not delivered. nobody called to receive the package and it doesn't show who it was delivered to. It just says null. I really need this package urgently as it has components for my college project. Please try and solve this issue asap .

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Dear Sir,
One of my parcel ( Tracking no. D[protected] booked on 24/04/2024 from Bolpur, Birbhum, West Bengal to Garia, Kolkata West Bengal, but not receive my parcel till date.
Destination pin code - 700084
with my humble request please solve my issue as soon as possible.
Tracking screen shot attached.
Thanking you,
Sourav Mukherjee
[protected]

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For U29541579 cosignment number, the address is showing as incomplete or wrong CIR.Where as Pin code and Address is correct as per details provided.

Why its showing as incomplete address? And please deliver it as soon as possible

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Address: 577003

Tracking ID: K67061385

Parcel is not delivered, but in DTDC parcel tracking status says its delivered. No one has contacted regarding the parcel. I urge them to show the delivery acceptance slip, parcel delivery person must have signed it himself/herself. It can't be a mistake. Its a case of theft. None of the regional offices are responding to the calls or anything. Even raised a query with their custom services ticket id: 11688017. No one has responded regarding this.

Apr 15, 2024

Complaint marked as Resolved

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Apr 15, 2024

Updated by venkylm10 Got reply from the respective branch and finally my parcel got delivered today, 15th April (Mon). These guys have faked the delivery status on 13th April (Sat), to show that the delivery was done on time, to avoid a holiday gap. Even though I finally got the package somehow. But this step shouldn't be followed. Anybody will get tensed about the package, DTDC won't refund the whole package cost later on, if something really gets missed.

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DTDC Tracking id: D01347890
The package is fakely marked delivered to the security guard but is not delivered at all.

I contacted their customer support but am not getting any reply from them (on email that is handled by their backend team). When I called the customer support number, they told me that they had escalated to the branch manager, I requested a callback, but nothing is moving, and I fear they would not deliver this package.

The package is very precious to me, as it contains books that I need urgently. Please help me out.

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My parcel was booked on 30th March from Chennai to Pune. It’s been 4 days tracking shows no updates. The last update was on 1st of April.

Tracking ID - C40066104

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Address: RANPO SIKKIM - 737132

Website: DTDC.IN

Awb : 7d[protected]. Shipment booked via dtdc, piced up on 13th march 2024, estd. Delivery date : 19th march 2024.
On 16 th march, order is marked as delivered whereas, recipient hadn't received the same. Upon investigation, found delivery agent attempted a fake signature & did not actually deliver the product.
Product is yet undelivered to recipient.
Hub code : k82,
located at rangpo sikkim, 737132

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Address: [email protected]

We have book one shipment to Chennai from Shirdi DTDC office by POD No 7X5676021 dated on 1st March but same is showing delivered at Goa insted of Chennai

We have taking followups from 4th March from local Shirdi DTDC office Mr.Kadari but not given proper solution also they have changed POD without any intimation and provided New POD 7X5676121 but still same not delivered.

Regards,
Mahendra Gore
Branch Manager
[protected]
Cholamandalam Investment and Finance Co Ltd- Shirdi Branch.

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There is a courier with food items D73811417 registered on 11/March evening from Karur, TN to Whitefield, Bengaluru, KRN which is supposed to be delivered by 12/March morning.
Per tracking report the courier reached final destination per schedule, but it was not delivered on 12/March.
It was moved to out for delivery on 13/March, but later moved to Not Delivered(PAPERWORK REQUIRED-(OTR)).
The food items would have already spoiled since it is 4 days past already.
I called Whitefield office and customer care but there is no one to answer.

What is happening?

Please provide refund of the amount paid and the cost of food items.

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Address: bangalore

Parcel booked on 8th of march 2024 and today is 14th of march 2024 material still not delivered parcel booked on priority by air cargo and expected delivery given by DTDC is 11th of march and the shipment was coming by surface and they are charging for air cargo

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Please let me know the duration or what action you are taking

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Address: Hyderabad

Placed delivery on 6 March 2024, 11 am. The website shows, "No data available". Please help me to get this resolved, I just need to if it's safe and in transit. That's all.

Tracking no. D73659822
My phone: [protected]

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I have already submitted a complaint for delivering my item broken. Please let me know how many days it will take for refund as they charged Rs.70 and my item cost is Rs.250. (Tracking No.). The receiver felt so unhappy as it was a birthday gift and broken and I felt so embarrassed to hear this. Not only the money they have hurt my feelings as DTDC has handled this so lightly. I need a solution so that they should never take anything Lightly.

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Dear DTDC Customer Care,

I understand that I made a mistake in my address when I originally placed my order. I apologize for the inconvenience this has caused.

I would be very grateful if you could redeliver my order to the correct address, which is:

10 Keshav Kutir Society
Waghodia Road
Vadodara, Gujarat, 390025

Thank you for your assistance in this matter.
My order number is X88049764.
Sincerely,
Nehal Chauhan

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DTDC Courier & Cargo Complaints & Reviews

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DTDC Courier & Cargo reviews & complaints page 5

Missing Products In Parcel

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fake delivery of consignment tracking number: c40627112

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courier not received yet

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Courier not received from last 15 days

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non-delivery of consignment - cn v77803523 (dtdc)

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Item was not delivered as expected

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Tracking says package delivered but it is not

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Parcel D71605678 delivery error

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Not delivered (incomplete address/ wrong CIR)

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parcel not delivered but tracking status says its delivered

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Fakely updated the product delivered but has not delivered yet

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No tracking updates since last 4 days C40066104

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Courier marked as delivered without actually delivering to recipient

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Courier not dispatch after 14 day's

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Courier with food items not delivered for 4 days

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Parcel

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Printed Mug

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No data available for a high value parcel

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Printed Mug

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Address incomplete or wrong-(CIR)

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