DTDC Courier & Cargo Complaints & Reviews

I am writing to express my deep dissatisfaction regarding a courier I booked with DTDC on 20 June 2025, from Chennai (600018) to Thane (401303) under tracking number C12636137. Despite the promised delivery timeline of 3 July 2025, the parcel remains undelivered as of today (09.07.25), and the last tracking update was on 29 June 2025 at Mumbai Sakinaka Apex hub.

Over the past several days, I have:

- Visited the local DTDC outlet multiple times
- Contacted the customer support team repeatedly
- Sent follow-up emails
- Raised multiple tickets

Yet, I have received no resolution, no update, and no delivery. This level of service is unacceptable, especially considering I paid ₹150 for what was expected to be a reliable courier experience.

I now formally request:

- Immediate delivery of the parcel or a clear explanation of its current status
- A full refund of ₹150 for the failed service
- Compensation for the inconvenience caused, if applicable
If I do not receive a satisfactory response within 48 hours, I will be compelled to escalate this matter further by:
- Filing a complaint with the National Consumer Helpline
- Posting the issue publicly on social media platforms and consumer forums
- Taking legal recourse if necessary
Please treat this matter with the urgency it deserves and respond promptly.

Sincerely,
Mohammed Ithreez N

Sir, I have booked consignment at Kurnool dist A.P to Bangalore on 04/07/2025 vide Premium charge of Rs 350/- as per their premium customer guidelines it consignment has to be reach within 48 hrs. but so far as on date 09/07/25 also not reached so far in spite of requesting to DTDC customer care team also but in vain. . Attached complaint mail for your reference. In this connection i request you to kindly look in to this matter and justice...

I booked my parcel on 26th June 2025 at vasai but the parcel has travel around Mumbai but not taken to the mentioned address on the parcel.

First the parcel was sent to Bhandup then it was directly to some place know as Tulsidham. Now the parcel is back to the processing center.

The parcel has been everywhere but nowhere close to the address mentioned. They also changed the Pincode when I clearly mentioned...

My parcel (CONSIGNMENT REDIRECTED) ordar no bp1075 tracking no 7x[protected]...

I sent a Parcel through DTDC Sahakaranagar office (Bangalore 560092)on 31/05/2025 by paying Rs.100/- towards their charges for delivering it at Lollipopz boutique in Bangalore - 560 043. The shipment was a return to the supplier, who assured refund/replacement if it reached them before 5/06/2025. Thus, any service could completed it sufficiently within the time.

DTDC failed to do it and since the 3rd of June I had been behind...

I ordered 2 parcel from lenskart through DTDC, and the expected delivery date was for the consignment no. V[protected] 29th may and V[protected] was 30th may, but still I didn't got any response from the local franchise partner after I call back to them they are not ready to deliver in my doorstep, after so many arguments they delivered only 1 parcel on 31st may(consignment no. V[protected]) when I asked about another parcel they also don't...

Dear sir/Madam
On 24/04/2025 i booked a parcel from DTDC Office Elanthoor Pathanamthitta Kerala to Shillong Laitumkhrah Pin 793003 via DTDC but later i got to understand that the parcel has arrived in Agartala and the same is out for delivery at Agartala with pin 799003 whereas my booking was to 793003 the screen short of the tracking is attached along with my booking reference for your ready reference.When i contacted the Agartala...

I booked a shipment 6th may (H[protected], shipment had books documents and a phone inside it &i was curious to check, so i tried calling the phone i sent, and unfortunately it rang. someone at kolkata rajarhat apex lifted the call and spoke to me saying they'll return the phone back to origin instead of destination.

and booked a shipment on 17th May (H[protected] which never really arrived at the destination.

so...

I received the message of product delivered from DTDC but product not received...

I am filing this complaint against DTDC Courier for repeated delivery failures and false tracking status updates.

Over the past several weeks, DTDC has consistently marked my parcels as "delivered" or "recipient unavailable" despite:

1. No delivery attempts being made

2. No contact from delivery personnel

3. Parcels still being undelivered or misplaced
br...

Dear DTDC Customer Support Team,

I am writing to raise a serious complaint regarding a parcel I sent through DTDC, which contained important medical documents and has not been delivered to date. The consignment number is Z60408816, and it was booked on 22nd April 2025 from the following DTDC outlet:

DTDC Franchise Address:
Sapphire Mall, Sector 49, Internal Walkway, Opposite Orchid Petals, Gurugram – 122018

Since the date of sending, the parcel has not reached its destination, and no meaningful status update is available. Worse still, the shopkeeper/franchisee from this branch has become completely unresponsive, refused to take responsibility, and has now blocked my number to avoid communication. This is completely unacceptable and unprofessional, especially considering the sensitive nature of the contents.

The parcel contained critical medical documents, and the delay or potential loss is causing serious concern and inconvenience.

I request DTDC’s urgent attention and action on the following points:
1. Immediate investigation into the status and location of Consignment No. Z60408816.
2. Prompt delivery of the parcel to the intended recipient.
3. Disciplinary action against the franchisee at the Sapphire Mall, Sector 49 location for negligence and misconduct.
4. Appropriate compensation or refund for the undelivered parcel and emotional distress caused.
5. A written update from DTDC regarding the investigation and resolution timeline.

Attached are the booking details and any supporting documents. I urge you to treat this matter as urgent and critical.

Sincerely,
Anshu Anand+91 [protected]
[protected]@gmail.com
A block, house 15 2nd floor Uppal Southend, Gurugram haryana pin 122018

I am writing to formally raise a complaint regarding parcel tracking number 7X[protected] . Although the status shows the parcel was delivered on 12th March, this is a fake delivery, as there is no Proof of Delivery (POD) or Delivery Run Sheet (DRS) available to support the claim.

Despite multiple follow-ups via phone with the concerned branch, I have received no response. As the sender of this parcel, I am extremely disappointed with the lack of accountability. The origin branch agent has simply stated they are "helpless" and that no refund can be provided, which is unacceptable.

I kindly request a thorough investigation into this matter and a full refund for the undelivered parcel. Please treat this issue as urgent and provide a resolution at the earliest.

Customer’s Mobile: [protected]
Sender’s Mobile: [protected]

Sincerely,
Raviteja Kurapati

After so many calls and mails no one is even bothered to reply back and share some update. Now calls are also disconnected from the support team. They are updating the status again and again over the tracking portal and making fool.
I think this is the habit of Dtdc now.
Need strict action on this
Or they should close the company and do not make the people fool.

This regarding DTDC consignment no Z54087393, It has to be delivered at my address but it has been delivered to wrong address as per tracking details updated on DTDC portal. I lodged complain but they shows that it has been delivered. while signature and mobile mentioned on receipt presented by DTDC is not matching with any of our family member. I want to know delivery boy to come at the address location and verify to whom and where he has delivered.
Please help in this regard.

Consignment no : D[protected]

With respect to the incident where the goods were not delivered on time where the due date of delivery was[protected], I have been continuously escalating the matter to DTDC Customer care and officials. There was no movement in the goods concerned indicating that it might be lost in transit.

Furthur, after 15 days, since they were not able to find the goods, they fakely updated in...

Dear Sir/Madam,

I am writing to file a formal complaint against DTDC, a courier service provider, regarding the loss of my shipment, which contained essential CA Final books. These books are crucial for my upcoming exams, and I am facing significant distress due to the unprofessional handling of my shipment by DTDC.

Details of the Incident:

Shipment Tracking Number: D[protected]
Date of Shipment: 3rd March
Consignment Contents: CA Final Books
Destination: Himayatnagar, Hyderabad
The shipment was sent through DTDC to the above-mentioned destination. However, after multiple days of waiting, I was informed that my package was lost. This has caused me great inconvenience, especially considering the importance of the CA Final books for my exams, which are approaching rapidly.

I have raised several complaints with DTDC's customer support team, providing all necessary details and evidence regarding the shipment. Unfortunately, despite my repeated attempts to follow up, I have not received any adequate response or resolution. The customer support team has been unresponsive, and I am yet to receive any update regarding the status of my lost shipment.

This delay and lack of communication are extremely frustrating, as I am now left without the necessary study material and have been severely impacted by this situation. As a result, I request the following actions from DTDC:

Compensation for the loss of the shipment, including the value of the lost books and any associated costs.
Immediate investigation into the matter and a thorough explanation of how such a loss occurred.
A formal apology from DTDC for the inconvenience caused.
I believe that as a customer, I am entitled to a prompt resolution and compensation for the significant loss I have incurred. I would appreciate your urgent attention to this matter and hope that necessary action will be taken to resolve my complaint at the earliest.

I look forward to your intervention and a swift resolution to this matter. Should you require any further details or documentation, please feel free to contact me at [Your Contact Number] or [Your Email Address].

Thank you for your time and consideration.

Sincerely,
Shaili Kosuri
[protected]
[protected]@gmail.com

A few days ago, on March 6, a courier of mine was coming from DTDC. I also received a message of 1 OTP from DTDC. But in the evening, the delivery person did not call me, did not ask for any OTP from me. The reason was given as the door was locked. I received the message of the same. When the message came, I was at home. When I contacted DTDC customer care, they told me that my courier would come the next day. And similarly, the next day,...

Complaint against

DTDC COURIER
MUMBAI

Their email ID
[protected]@dtdc.com

Subject
Cheque book delivered to the criminal people of our society against heavy bribe by your delivery man.

Reference number
X92979550

Customer reference number
CHB[protected]

1 The above packet consisting cheque book of Yes Bank...

This is wrt consignment number: 7D[protected]. The tracking status on this delivery is showing as "Out for Delivery" from around 11 AM on 22nd January. The product was not delivered till 7 PM on 22nd January and to know the status I called up customer care.

Customer care became rude when asked about delivery status and promptly respond that it will be delivered by 7:30 PM.
Shame on these kinds of policies and practices and customer service.

As usual as a general practice DTDC have marked as delivery Attempted but Undelivered. How logistics are exploiting your policy please understand.

Thanks
Prasenjit

Hi Team,

I have a package with tracking number H82281081 with DTDC, it reached my nearest hub on JAN 2nd and not yet delivered to me, I have sent email to thier customer support and called customer care, they investigated and responded today saying that package is missing in the transit, They have also asked me to provide the content inside package and proof of payment and I provided, there were 3 sarees in the package and package is of worth 2800, when I asked them to refund the amout from DTDC, thier cutomer support response is very rude, they are saying u have not paid money to DTDC and have no right to demand for refund, they are asking seller to contact booking office, I have made a online purchase and package is misplaced by DTDC, how come seller will rome around thier office for this, Seller has siggiiped package using DTDC and shared tracking number to me and thier job is done, And the cost I paid to seller included courier charges also, I want full refund and compensation from DTDC.