DTDC Courier & Cargo Complaints & Reviews

A few days ago, on March 6, a courier of mine was coming from DTDC. I also received a message of 1 OTP from DTDC. But in the evening, the delivery person did not call me, did not ask for any OTP from me. The reason was given as the door was locked. I received the message of the same. When the message came, I was at home. When I contacted DTDC customer care, they told me that my courier would come the next day. And similarly, the next day,...

Complaint against

DTDC COURIER
MUMBAI

Their email ID
[protected]@dtdc.com

Subject
Cheque book delivered to the criminal people of our society against heavy bribe by your delivery man.

Reference number
X92979550

Customer reference number
CHB[protected]

1 The above packet consisting cheque book of Yes Bank...

Hi Team,

I have a package with tracking number H82281081 with DTDC, it reached my nearest hub on JAN 2nd and not yet delivered to me, I have sent email to thier customer support and called customer care, they investigated and responded today saying that package is missing in the transit, They have also asked me to provide the content inside package and proof of payment and I provided, there were 3 sarees in the package and...

The shipment having awb I49371499 has been delivered to the buyer but the delivery branch is not updating the status as delivered and using the cash on delivery money Rs 13662 collected from the buyer for personal use. even after raising the complaint with Bijapur Branch Manager Mr. Sanjeev Kulkarni for 2 months to get the status updated, he kept making false promises to resolve the issue and ended up stop responding to the calls. please take action against the responsible executive as this fraud is going on from quite a long time and update the status of this shipment as delivered asap.

Parcel booked pon 6th Jan and not delivered till today 15th Jan

Please be careful while choosing the courier service

The parcel that was scheduled for delivery on the 9th has still not been delivered. Could you please escalate this matter or forward it to higher management? Additionally, will your team take responsibility if the parcel is damaged or its contents become stale? I kindly request a discount voucher or a refund as compensation for the delay.

Additionally, I am writing emails to the customer support everyday and there's hardly...

Dear Sir/Madam,

I am writing to file a formal complaint regarding the delayed delivery of my parcel by DTDC Courier. The parcel, which was supposed to be delivered to me, was marked as "Out for Delivery" two days ago. However, despite the status update, I have still not received my parcel.

Here are the details of my complaint:

Tracking Number:D82643044
Order Number:7D[protected]
Expected...

A parcel was sent from Coimbatore with destination within Coimbatore, on[protected]Saturday), to be delivered by[protected]Sunday), till today[protected], the consignment has not be delivered, the status shows out for delivery, the customer support has been contacted every day but still not delivered.

Awb number -I35541256 The package has been sitting in neelmangala apex Banglore for 3 days and my delivery location is 400kms away from that location.I contacted the costumer service raised a complaint but didn't get any help from them....

Last two days, I am getting the message that the item will be delivered today and put for delivery but till now no item was received.
Please do the needful as soon as possible. From Kolkata. The item was very important items and was not delivered till now...

AWB/ Consignment number - H44731419 is showing that the order is delivered on 30/11/2024, but I haven't received the item yet. When I contacted the DTDC courier service regarding this matter, they are refusing the home delivery and asking me to collect the product from their office. As it was inconvenient for me to collect it from their office, I asked them to cancel the order and they refused that too stating that they already updated that...

This mail is to write against the services provided by DTDC Courier & Cargo

i have no idea what kind of services are DTDC people providing
people in DTDC office are illiterate and extremely arrogant.

They have to delivery the courier with incorrect Pincode number . As soon i have noticed about the wrong pincode, raised the request to the DTDC for changing the pincode and delivery to the Correct address...

My package was sent a month back on October 26th of 2024. Till this date there has not been an update. I have contacted the DTDC customer care multiple times yet all the time they were clueless about what was happening. I want a complete compensation from DTDC for the contents in the package which was expensive and the shipping fee and also the mental distress they have caused me. This is a serious issue as it happened because of the negligence...

The consignment no K43892504 was booked on the 14th and reached Panaji on the 18th. However, it has been sitting at the Panaji branch without any notification or further action to connect it to Ponda for delivery. This consignment is for business purposes and is extremely critical.

It is disappointing to witness such a lack of responsibility from the branch executives. What’s even more concerning is that, despite my efforts...

The tracking number is 7x[protected]; showing as delivered but that is fake. Called the customer service several times and one insisted that it has been delivered and the other said that it will be delivered as soon as possible. The building has CCTV and it should be easy to verify. They have send me an SMS with an OTP but so far nobody has asked for the OTP. How the item can be delivered without OTP?...

DTDC worst service I have ever seen customer service executive is useless, It's been 3days yet my parcel is not been delivered, every night by8pm they make update UAT ATTEMPT FAILED. Customer service executive is not providing the delivery details but by sharp 7pm they are winding off simply they say parcel is been out for delivery they will deliver before 8.30 but by 8pm they update Attempt Failed. I required my parcel I urgent basis please help.

Parcel number R85483101

Hi

I have not received my package from DTDC but DTDC status showing delivered this is not fair how can you mark delivered where it is not actually delivered to customer. Please deliver the package soon

Sharing tracking number for your reference

Tracking number: 7D[protected]

I had couriered one item and it was supposed to deliver from Mumbai to Odisha Dhenkanal. At the DTDC courier office, they checked the pin code and confirmed the pincode that service is available. After few days, came to know, service is not available. It was one important item which did not deliver at right time and it returned back to me.

Such pathetic service DTDC is that people should boycott this courier.

THIS IS THE SIXTH TIME THIS HAS HAPPENED TO ME FROM DTDC . My AWB number is Z49915495 I’ve got off a call from the DTDC OFFICE RECEPTION to enquire about how long will it take to get my documents delivered as the status shows out for delivery from 6 am today. The personnel asked my name and contact details and forwarded the call to the delivery agent who “just happened to be there” . I wanted to know if the docs will be delivered by afternoon or by evening at least as it shows out for delivery since 6 am in the morning. The delivery agent told that he called my number and that it says my number was in out of coverage area . Mind you, I gave two contact numbers because what was being delivered are my certificates . And he proceeded to rudely state that I just came to have lunch and I asked him if it will be delivered by evening at least, he kept loudly stating that I will not deliver today I will be delivering them tomorrow. He says he contacted my number but it says out of coverage area . Neither did he dial back a second time, nor did he dial the second contact number . Nor did he try to reach my home through the delivery address that was given by the sender . And then when we mentioned that everytime DTDC delays my express deliveries due to complete ignorance and told that I want my documents today as it was fairly afternoon . He proceeds to shout at us saying that we are blaming him and asked us to not order from DTDC anymore . WE HAD TO GO THERE AND GET MY PARCEL BACK AND THEN GUESS WHERE THE DELIVERY AGENT WAS ? NOWHERE. FUNNY THING WAS IVE NEVER HAD THE INTENTION TO RAISE A COMPLAINT AGAINST DTDC. The delivery agent himself suggested to raise a complaint and to NEVER USE DTDC IN THE FUTURE . Very disappointed, very ignorant and very disrespectful behavior from the delivery agent . Kindly take action against him.

A parcel with tracking ID D08791818 was sent from Kolkata to Delhi (110049), and it was supposed to be delivered today (26/09/2024). I was home all day, yet no one came for the delivery. However, the status now shows "OFFICE CLOSED/DOOR LOCKED." My contact information was provided, but I didn’t receive any call to confirm this issue. How come they are showing false status when they didn't even try to reach out to me? I need my parcel delivered as soon as possible.