Eureka Forbes — AMC charges collected but service not done | |||
I have a Aquaguard (Inova) and my customer no is [protected]. As I am a working woman, I paid for 3 years AMC which was from 30th April 2012 to 29th April 2015. AMC was paid for to ensure that they attend to it every 6 months even if I am busy with work. Once a year the candles were also supposed to be changed with the AMC amount paid. I received only 4 service calls so far in the three year period instead of 6. Similarly candles were changed only twice and not 3 times. The last service call was on 6th Sep 2014. They never called or came home in 2015 and when I called up now for service, I was told that I have to pay. Why did you take AMC and not attend to the service? When I have not received the service for the last year, you should either return the amount paid or give me two free service - one with candles change. If I do not hear from you at the earliest, I will certainly complaint that your AMC is not worth taking and that it is a scam to collect the amount and not get services. Was this information helpful? | |||
|
Eureka Forbes customer support has been notified about the posted complaint. | |||
 4 Comments | |||
Comments
Dear Eureka Forbes Team,
Further to your mail, I did receive an SMS from your customer care mentioning that my request no is [protected] on 14th Dec. Atleast 4 times the lady from customer care called me thereafter to check whether the service had been done and every time I replied that no one came from their team to attend to the service.
Today, a few min back, I got a call from Mr Anbu (mobile no [protected]) who mentioned that they would have changed candle at the time of taking the AMC itself (he does not have a proof of it). He mentioned that I am just asking for a free service with the records taken from the service card and he also accused me saying that I must be doing it with several companies like yours. He told me that he is recording the conversation and hence you can check the record if he has done it and what he spoke. When a company like you cannot keep records for 4 years (you are supposed to keep for a minimum of 10 years if I am correct), how do you expect an individual to keep track of all bills and AMCs paid 3 years ago?
Not only your service team does not do the follow up with AMCs paid, their attitude towards customers is also not kind. While we have no complaints on the product (Aquaguard), the service is really a worrying factor.
I have no intention to take any free service from any one but I do not want to be taken for a ride on your AMC racket. Let them show a proof that they have changed the candles thrice in the three year period - I am ready to pay for the service now I am asking. But strictly no more AMC with your firm any more. It is not worth it.
Further to your mail, I did receive an SMS from your customer care mentioning that my request no is [protected] on 14th Dec. Atleast 4 times the lady from customer care called me thereafter to check whether the service had been done and every time I replied that no one came from their team to attend to the service.
Today, a few min back, I got a call from Mr Anbu (mobile no [protected]) who mentioned that they would have changed candle at the time of taking the AMC itself (he does not have a proof of it). He mentioned that I am just asking for a free service with the records taken from the service card and he also accused me saying that I must be doing it with several companies like yours. He told me that he is recording the conversation and hence you can check the record if he has done it and what he spoke. When a company like you cannot keep records for 4 years (you are supposed to keep for a minimum of 10 years if I am correct), how do you expect an individual to keep track of all bills and AMCs paid 3 years ago?
Not only your service team does not do the follow up with AMCs paid, their attitude towards customers is also not kind. While we have no complaints on the product (Aquaguard), the service is really a worrying factor.
I have no intention to take any free service from any one but I do not want to be taken for a ride on your AMC racket. Let them show a proof that they have changed the candles thrice in the three year period - I am ready to pay for the service now I am asking. But strictly no more AMC with your firm any more. It is not worth it.
Hi Parvathi,
We have received feedback from our service team that your issue has been resolved.
Should you need any further assistance on any of our products or services, please feel free to write to us at [protected]@eurekaforbes.com.
Regards,
Eureka Forbes Team
We have received feedback from our service team that your issue has been resolved.
Should you need any further assistance on any of our products or services, please feel free to write to us at [protected]@eurekaforbes.com.
Regards,
Eureka Forbes Team
The issue is still not resolved - none had come to do the service so far.
Customer satisfaction rating Customer satisfaction rating is a complex algorithm that helps our users determine how good
a company is at responding and resolving complaints by granting from 1 to 5 stars for each
complaint and then ultimately combining them all for an overall score.
Read more
Read more
61%
Complaints
7763
Pending
412
Resolved
4407
10-2-289/25, 3rd Floor, Sri Laxmi Complex, Shantinagar Colony, Masab Tank, Hyderabad, Andhra Pradesh, India - 500028
View all Eureka Forbes contact information
Inconvenience regretted. We have made a note of your details and our customer care team will get in touch with you at the earliest.
Regards,
Eureka Forbes Team.