Eureka Forbes Complaints & Reviews

I have purchased Aquaguard Enahnce UV+RO from Devi International, Jayanagar. Once they delivered that, have register for installation. One person came named Prashant ([protected] and [protected]) from Aquaguard. He did the installation and have asked him to install one extra filter for mud cleansing. He has installed one local filter saying it is aquaguard original filter, he charged 950/- INR for that. And from day one there was leakage of water from it. have called him to fix this he told he'll come and fix.but he didn't came. After waiting almost one week have register a request for issue through customer care. The next day another person came from aquaguard he told this is local filter.he fixed the problem.And he told original aquaguard filter comes in 700/- INR only, and also has Eurekaforebs written on it. Have spoke to another person achutan([protected]@eurekaforbes.com) from aquaguard, he is a manager but he said we can not help you on this and he don't know prashant.

Name : K. B. More ( Krishnaji B. More) Mob. No. : [protected] Cust. Id : [protected] my Aquaguard Classic UV Water Purifier are stop to work from April (only 8 Days work after buying) & No Technician or officer still visit and solve my problem after many complaints. I decide to buy your company Eureka forbes company water purifier in April month. For the product i call the registered dealer of my location Mr. sunil, he was visit my home and told me to buy "Eureka Forbes Aquaguard Classic UV Water Purifier" model as per my force of water and quality of water. he sent technician to fitting the product, the technician come and fit the product but so many tried from him the product not start or work. after two days he sent another senior technician for re-fitting, he is also not capable to start the product. after three days another one visit and after re-fitting my product was start to work but very low water force. when i ask him the reason he told me, its a very good model that’s why force of water is low. after the use of 8 days i seen the very small germs in the store water and the very next day its totally stop to work. when i called the dealer he told me his not responsible for the product and called to customer care for the service and after that ignoring my mobile cal. i search the customer care no. on internet and registered my complaint to your customer care service that the product are completely stop to work. after two days a one technician Mr. Bhusan visit to my home check the product and told me a very wrong machine sale by dealer to you and the machine are not as per your requirement and giving me the senior no. Mr. sandip kene and suggest me to ask him. when i call Mr. sandip kene about my problem and its urgency he assure me to visit my home. but still date he is not visit and show his interest to solve my problem. After some days same he is not attend my mobile call or not take any efforts to give a single visit on such a urgency. from april to still date i regularly register so many complaint to your customer care pay service of Mumbai region as well as Free customer care no. of the product but no technician or any company officer are not come to my home to solve this problem. I also call the area Head of the Product Mr. Sagar but he is also not provide any kind of help to me. Because of the rainy days the quality of water in my location are regularly decline. Please provide me your kind help ASAP as per my urgency.

I would like to bring a serious issue facing by us to your notice.We are using Aquaguard filter for last four years. Last month we renewed the AMC and replaced the filter .Three weeks back we shifted to our own apartment and raised request for installing the filter at our new address. Eureka Forbes customer care gave the contact details of Service Engineer(Mobile:[protected]).He picked our call once and we gave the address.After that he never picked our call and no service also. Request to Refund the AMC amount which is collected by Eureka Forbes

We purchased an RO Enhace some two years back. After the first free service, the RO develops problems. The man on service advised to take AMC for peace of mind. Since then, after every two/three months, the machines develops problems, the motor has been changed, the filters have been changed and an additional filter has been installed on the advice of the service man. But the problem remains there that less quantity of filtered water and more and more quantity of waste water. The current situation is that from 100 litres of water, the RO is not able to fill its tank. Despite various complaints that the man who is unable to resolve should not be sent, the company is sending the same man saying that next time, an engineer will be sent to resolve. I. A. Khan, A-4, Phase V, Aya Nagar Ext. New Delhi-110047 M No. +91 [protected]

I had purchased UV + RO purifier (Enhance) from Eureka forbes in November 2014. However every month since then there is a break down & had to call the service guys. Giving the call log nos. [protected] - 17th June [protected] - 30th May [protected] - 27th May [protected], [protected], [protected]. I had also taken additional filer as suggested by the technician last time. But till now the issue is yet to be resolved. I either need replacement of the product or PERMANENT AMC at free of cost.

I have ordered online Aqua guard Compact on 27/5/15. CID no is [protected]. i wanted to pay cash on delivery but The sales person asked me to pay by net banking or debit card.to get benefits and early free installation and free delivery at home . when I have not recived the purifier I contacted the customercare not found satisfactory answer, After the assurance from a customercare executive it will be deliverd and installed on 8/6/15. neither I recievde the purifier nor any information. Then I have requested for canceliation request no 00286. After not getting any information about cancellation and refund I contacted Cus, Care. on telephone on 11/6/15 and asked him for confirmation but no responce from company. instead I got call from corrier fellow that I should get the purifier from theier office which they are supposed to deliver at home. on 14/6/15 I have mailed the matter to the shopping on line but no response from them as if they are lease bother about it. Kindly help me for getting my refund of mony

Dear Sir. I'm swapna from Hyderabad ( [protected]) I have purchased eureka forbes last month now it is not working . Pls sir I have taken this for my 7months old daughter So that I can give her good water. But now it is not working. See the photo and water level

very disappointing that a reputed company behaves like this. I purchased a aqua guard total enhance (item code Gwpdenhuv00000) and it has not worked since I purchased it. When I contacted service centre, they are not responding well. So far I have logged 3 complaints but very poor response. the latest complaint number is 81947237. The service person who contacted me made two appointments with me. I waited at my flat taking half day leaves from my office . But they did not turn up. His mobile number is [protected].

Hi Eureka Forbes Team I am very much worried for your service after sales. Its been 4 days past still i don't positive response for replacing my broken tap of Magna RO-UV purifier and ultimately i would say tap are made of low quality. If this is case i would definitely not recommend any Eureka Forbes products to my family and relatives. Here are my contact details if you are least bothered solving your customer problems: Name: Srinivas Prasad J Service Request No : [protected] Phone: [protected]/[protected] Address: #7 12th J Main Muthyalanagar, Bangalore-560054 Near CM National School

I have a Aquaguard Total RO Reviva under AMC. I raised a complaint on June 11th. The service person, Mr. Lakshman attended to it and replaced cylinders. In the past, when this was done, the water overflowed and cut off didn't happen. I asked him to wait to check if the problem does not recur. He assured me that the problem would not recur and that if there was any issue i could reach him on his mobile and he would attend to it immediately. As I feared, the water cut off didn't happen and in addition the outlet tap also started leaking. I called him on 12th morning and he assured me he would attend to it. So i didn't call the service dept. Till today morning there was no response. So i called the service to;ll number and raised the issue. My entire wood work was getting impacted and i have suffered for the last 4 days. They said they will attend to it on priority, Till evening no response. I again contacted Mr. Lakshman who said he will come in 20 minutes to set it right. I am still waiting. Is this what you do to a customer after taking the 2 year AMC amount in advance.? This is shame on a company which prides itself on after sale service. My complaint number is 81947526. If you cant employ qualified technicians or have responsive after sales service don't be in the business of offering AMC., unless u are looking at it as an avenue for revenue generation.

Hi I bought a RO+UV Aquasure model in Sep, 11. Since then I have been taking regular AMC (Annual Maintenance Contract). This time I took it for 2 years. Till last year, AMC was provided by Tannu Enterprises where Mr. Jai Prakash ([protected]) used to entertain us. As part of AMC, membrane and filters are replaced once annually and for us, they always used to be replaced towards the end of the tenure, i.e. at the time of renewal of AMC contract. This year, we took a combined contract for 2 years (Contract Rcpt #[protected]. And now instead of Tannu Enterprises, it is now being held by some other agency where Mr Om Veer([protected]) is the point of contact. We raised a regular service complaint( #[protected]. No one entertained the request for 4 days and then it was closed from the back end. Also Mr Om Veer told us that replacement of membrane and filters has already been done for this year which actually has never happened. Last week I raised a fresh request (#[protected] and the guy on the helpline number promised to arrange a callback call with the concerned department which till date hasn't been materialised. I am pissed off with the kind of service and the mismanagement of the agencies providing the AMC on behalf of Eureka Forbes. Please either refund m money for this AMC (roughly 8200/-) or get me a written assurance that I will get dual replacement of filters and all. --Sudhanshu +91-[protected] +91-[protected]

Dear Sir / Madam, This is to inform you that i have bought a new RO Magna machine on 15/02/15 Ref No - S.H/9058018. Cal-III/AG/ From Eureka forbes Ltd Southend conclave. 1582, Rajdanga Main Road. Kol- 107. Sales Person Mr. Subir Halder Code 9058018. I feel highly disappointed to inform since the first very day my machine is not working properly and facing problem every day, have made number of complaints every time technician comes to repair it works for few days again it starts creating problem.. Since i have purchased this machine on EMI .. I wil not be paying anymore EMI's till my problem gets solved.. Request you to please look into the matter and get it solved ASAP. Thanking You Regards, Srimoyee Mitra

i have complained many times for the ROP SERVICE and their is no responese to this.My complain no. is[protected].i have recived also a message that you have chnaged the filters inmy ero machine worth rs 2000 approx, but actually no body changed my filter than why ui have recived this meassage.mu customer id is [protected]

in continuation of complain dated 17/04/15:-- since the last time, after having requested Aquaguard for permanent soultion of the malfunctiong machine "Aquaguard Magna", i have registered complain 14-15 times atleast through my registered mobile number:[protected] and to name a few complain numbers are:81390566, [protected] etc.but now since last two times of my registering complain no body from Aquaguard has turned up and since then it is out of order though it is in warranty period. i am of firm believe that their sales person has definitely sold me a machine which is in early stage to establish reliabilty.it has been sold on completely false ground. through this form, i would suggest in line FSSAI with there, too, should be institution to check such electronics products which are being sold on false ground and false promise.

On 7 Jun I logged 1st service request to service my Aqua guard Enhance UV machine . One technician came next day and told some parts need to be replaced . The machine is under AMC till 2017. After that no body contacting or turning up . Again logged a complain#81946430 calling CS but no body turned up . So pathetic service, can't imagine, After logging the complain I repeatedly called CS and every time a new person picks up and says escalating to higher authority .

I had bought the machine on assurance of your representative regarding the prompt installation of the machine once it was received which proved out to be tall promises and fake claims as the real scene was very different when I had received the machine, We had to literally chase your guys for getting the installation done. if this is not enough, even the seniors are covering the staffs back and kept fooling me about the installation status.

Hi Eureka Forbes Team, I have purchased DR. AQUAGUARD AQUAGUARD REVIVA RO+UV from eurekaforbes.com. I have raised an installation request on 11-Jun-2015 and requested to do an installation on 13-Jun-2015 (Saturday) and they have agreed. Compliant No: 92100094 Contact No:[protected] I have done lot of follow-up's, but still the executive didn't turn-up for installation. Eureka Forbes call center guys are cheating their customers. Today alone i have contacted them 5 times and they gave me the same answer without taking any responsibility..."We have forwarded the request to the concern person and the executive will reach your place before 08:30pm for installation" They spoiled my week-end...Worst experience with Eureka Forbes and i never recommend their products to others. Even before installation i am facing lot of problems and i am not sure how they will behave after installation services. I am really worried about their services. Is there any way to return the product? Please advice. Thank you.

We have purchased an top model purifier named AquaGuard Geneus, the after sales service is the worst i have encountered till date.I have raised 3 requests dating 1.1st may 2015 - complaint no.[protected] 2.31st may 2015 - complaint no.[protected] 3.6th june 2015 - complaint no..[protected] despite assurances over the phone, none of the them have actually come and reviewed the complaint, even if people have attended the call, would give excuses such as insufficient stock of filters and such.its been almost one and half month and got back any.Its really frustating.

I have been taken a round from Eureka Forbes service team and customer care. Its just frustrating and irritating for a customer from couple of weeks to just get a solution/fix for my water purifier. Till now made many-many follow-ups. I really don't know how such a big company as a pathetic service. Ticket Number - [protected]/[protected]

I purchased Auqasure Prime by online from Eureka forbes Website as on 20th May 2015 of Rs.8199/- through Credit card on( EMI basis). On the website they written that product will be deliver within 5 days but my product not yet delivered to me.After that I following/Call to their customer service (call centre[protected] from 10 to 12 days but they answering me your product will deliver to you within 2 days.I call then still...but same reply and they also give me on line sales executives mb no [protected](Mr vinit Jain) this person received my phone once (before 12 days) and told me that your product will deliver to you tommarrow. But not got it..After that I call him daily but he not receiving my mb. I also sent them 3 emails for to solve my problems but no reply from them.(email [protected]@euekaforbes, com & [protected]@eurekaforbes.com) I am very frustrating about this such behaviour of this reputed companies employees. They does not responding to customer.Even no one there to sort out my problem.And I don't know about the cancellation of this product, not given any information about the cancellation of product on their Website.Even call centres executive not giving any information about the cancellation procedure. Please suggest me something.What I do? I attached here invoice of purchase which is they send on mail id. Dear customer, Thank you for shopping with us. We have received the payment. Your transaction id is [protected], Payment Gateway- HDFC, Authorization Code is 002442 Customer ID is [protected] Your order will be shipped to you shortly. Please note that the product availed in the offer – Aquaguard On the Go Personal Purifier will be shipped to you separately. For any further queries you can reach us on +91 [protected] or email us at [protected]@eurekaforbes.com The details of the order you placed are mentioned below: Billing Address Shipping Address First Name Milind Last Name Kapse Address1 C2/702, Charms Heritage, Behind Water Filtration Plant Address2 Godrej hill Road, Khadakpada, Kalyan west, Thane Landmark Behind Water Filtration Plant State Name Maharashtra City KalyanWest. Pincode 421301 Mobile [protected] Email [protected]@gmail.com Employee Code Order Form No. Product Code Product Name Quantity Amount(in Rs.) Transaction Date GWPDASPRM10000 AQUASURE PRIME UV + UF 1 8199 5/20/2015 8:58:40 AM Total Amount (inclusive all) 8199 Please note that should you choose to pay offline and ask for a refund on this online transaction applicable bank charges of 2.5%, Service Tax 10% on the bank charges and ECESS of 0.3% on service tax would be deducted. Warm regards & sincere thanks The Eureka Forbes Team