Kindly note that i am really not happy with the after sales service team of particular vadodara gujarat field, i am owner of nano ro and since i have bought the system the first year was fine then from the very next year the field staff / service persons visited and started their observations as the water is hard sir you need add a mineral guard to remove heavy metal, so i did add that on, on second visit as there was a leak problem from the lines i have requested and then got the problem resolved on temporary basis, on their routine third visit they again asked me that now heavy metals cartridge is to be replaced, and with a cost concern and their good will to sell the amc contract they suggested me that sir go for 2 years amc where one time parts any will be replaced if found problematic, i agreed and had done a contract on 17/03/18 with receipt no :[protected], and here receipt given to me is showing address of cg road navrangpura - ahmedabad, now as per my assumption the main contact office not aware of how the things are run at vadodara dealers.
Now as an ultimate resolution kindly refund my full amount and then only this will be settled, also due to your team negligence we as a customer have used that ro water without any changes and found that i was effecting our health, i want to discontinue the use of this eureka forbes products and will also suggest my other family members to discontinue any type of contract and products from eureka forbes.
Finally i am also going to write to mr shapoorji pallonji company regarding this matter and loss of faith from the products and services.
Apr 12, 2019
Complaint marked as Resolved Eureka Forbes customer support has been notified about the posted complaint.
Verified Support
Feb 14, 2019
Eureka Forbes Customer Care's response Dear Rajen,
I'll surely help you with your concern. Request you to share your registered contact number/customer ID here. My service team will connect with you at the earliest.
Regards,
Anita
Feb 14, 2019
Updated by rajen.shankalpura Dear Anita Mam,
Kindly tell your service team to provide their authentic details before you share my mobile number, also I would like to tell you that some member from your team you was attending the portal last Saturday Sunday have contacted me outside this portal via duplicate email address and direct phone call, this is a final warning to any of the fraudulent that if they would be caught this time then some legal action would be there kindly find that person and tell report us first, and I am not setting this matter until I get my full refund, my registered mobile number [protected]
Verified Support
Feb 14, 2019
Eureka Forbes Customer Care's response Dear Rajen,
Please re-share your registered contact number or customer ID via message as the details provided by you are showing protected. It will help my team to assist you further accordingly.
Regards,
Anita
Verified Support
Mar 06, 2019
Eureka Forbes Customer Care's response Dear Rajen,
As I haven't received your details, your concern has been closed from our end. Do contact us in case of any query.
Regards,
Anita
Kindly send in your registered contact number or customer ID here. I'll have my team connect with you at the earliest for further assistance.
Regards,
Anita
I am still awaiting your details. Kindly share the same as this will help me resolve your concern at the earliest.
Regards,
Anita
As I haven't received your details, your concern has been closed from our end. Do contact us in case of any query.
Regards,
Anita